Summary

Middle East and Africa Business Process Outsourcing (BPO) market is expected to reach USD 26.22 billion by 2032 from USD 14.67 billion in 2024, growing with a CAGR of 7.6% in the forecast period of 2025 to 2032.
Market Segmentation:
Middle East and Africa Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (U.A.E., Saudi Arabia, South Africa, Egypt, Israel, and rest of Middle East & Africa) - Industry Trends and Forecast to 2032
Overview of Middle East and Africa Business Process Outsourcing (BPO) Market Dynamics:
Driver
• Increasing need for business agility
Restraint
• Growing concerns regarding data security and privacy concern
Opportunity
• Focus on multi-workflow scheduling of business
Market Players:
The key market players operating in the Middle East and Africa Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

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Table of Contents

TABLE OF CONTENTS
1 INTRODUCTION 78
1.1 OBJECTIVES OF THE STUDY 78
1.2 MARKET DEFINITION 78
1.3 OVERVIEW OF MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET 78
1.4 CURRENCY AND PRICING 81
1.5 LIMITATIONS 81
1.6 MARKETS COVERED 81
2 MARKET SEGMENTATION 89
2.1 MARKETS COVERED 89
2.2 GEOGRAPHICAL SCOPE 90
2.3 YEARS CONSIDERED FOR THE STUDY 91
2.4 DBMR TRIPOD DATA VALIDATION MODEL 92
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 95
2.6 DBMR MARKET POSITION GRID 96
2.7 VENDOR SHARE ANALYSIS 97
2.8 MULTIVARIATE MODELING 98
2.9 OUTSOURCING TYPE TIMELINE CURVE 99
2.10 MARKET APPLICATION COVERAGE GRID 100
2.11 SECONDARY SOURCES 101
2.12 ASSUMPTIONS 101
3 EXECUTIVE SUMMARY 102
4 PREMIUM INSIGHTS 108
4.1 INDUSTRY ANALYSIS & FUTURISTIC SCENARIO 109
4.1.1 INDUSTRY ANALYSIS 109
4.1.2 FUTURISTIC SCENARIO 109
4.2 CASE 1: GENPACT LIMITED - ACCOUNTS PAYABLE OUTSOURCING FOR RENAULT 111
4.2.1 PROBLEM: 111
4.2.2 SOLUTION: 111
4.2.3 RESULT: 111
4.3 CASE 2: OUTSOURCED SOLUTION DRIVES BUSINESS GROWTH FOR TOP ACCOUNTING FIRM 111
4.3.1 PROBLEM 111
4.3.2 SOLUTION 111
4.3.3 RESULT 111
4.4 CASE 3: GENPACT AND GARDEN OF LIFE - ENHANCING CUSTOMER EXPERIENCE WITH OUTSOURCING SOLUTIONS 112
4.4.1 PROBLEM: 112
4.4.2 SOLUTION: 112
4.4.3 RESULT: 112
4.5 CASE 4: STREAMLINED OPERATIONS AND DELIVERED PROCESS EFFICIENCIES FOR A MIDDLE EAST AND AFRICA HOSPITALITY GROUP 112
4.5.1 PROBLEM: 112
4.5.2 SOLUTION: 112
4.5.3 RESULT: 112
4.6 COMPANY COMPARATIVE ANALYSIS 113
4.7 TECHNOLOGY TRENDS 115
5 REGULATORY STANDARDS 118
6 MARKET OVERVIEW 119
6.1 DRIVERS 121
6.1.1 INCREASING NEED FOR BUSINESS AGILITY 121
6.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 123
6.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 124
6.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 125
6.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 126
6.2 RESTRAINTS 127
6.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERNS 127
6.2.2 STRINGENT GOVERNMENT REGULATIONS 128
6.3 OPPORTUNITIES 128
6.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 128
6.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 129
6.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 130
6.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 131
6.4 CHALLENGES 132
6.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 132
6.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 132
6.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 133
7 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 134
7.1 OVERVIEW 135
7.2 OFFSHORE 136
7.3 ONSHORE 137
7.4 NEARSHORE 138
8 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 139
8.1 OVERVIEW 140
8.2 VOICE PROCESSING 141
8.2.1 INBOUND 142
8.2.2 OUTBOUND 142
8.2.3 SURVEY AND MARKET RESEARCH 142
8.3 TELEMARKETING SERVICES 143
8.4 IMAGE EDITING SERVICES 144
8.5 VIRTUAL STAFFING SERVICES 144
8.6 3D VISUALIZATION SERVICES 145
8.6.1 3D ANIMATION 146
8.6.2 CAD MODELING 146
8.6.3 3D ILLUSTRATION 146
8.6.4 3D DEVELOPMENT 146
8.6.5 OTHERS 146
8.7 OTHERS 147
9 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 148
9.1 OVERVIEW 149
9.2 CUSTOMER CARE 151
9.3 FINANCE AND ACCOUNTING 152
9.3.1 ORDER TO CASH 154
9.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 154
9.3.1.2 ORDER MANAGEMENT AND BILLING 154
9.3.1.3 ORDER TO CASH ANALYTICS 154
9.3.2 PROCURE TO PAY 155
9.3.2.1 ACCOUNTS PAYABLE 155
9.3.2.2 EMPLOYEE DISBURSEMENTS 155
9.3.2.3 ANALYTICS 155
9.3.2.4 PROCESS SUPPORT 155
9.3.3 RECORD TO REPORT 156
9.3.3.1 GENERAL LEDGER 156
9.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 156
9.3.3.3 COST ACCOUNTING & TREASURY 156
9.3.4 FINANCIAL PLANNING & ANALYSIS 157
9.3.4.1 BUDGETING AND FORECASTING 157
9.3.4.2 BUSINESS METRICS AND TRACKING 157
9.3.4.3 DECISION SUPPORT ANALYSIS 157
9.3.5 LOGISTICS & WAREHOUSING 158
9.3.6 TRANSPORTATION & VEHICLE LEASING 158
9.3.7 COURIER SERVICES 158
9.3.8 MOVING & RELOCATION 158
9.4 TALENT AND HR SERVICES 159
9.4.1 EMPLOYEE AND HR OPERATIONS 160
9.4.1.1 PAYROLL AND PENSION 160
9.4.1.2 EMPLOYEE SERVICES 160
9.4.1.3 GOVERNMENT RELATION SERVICES 160
9.4.1.4 WORKFORCE DATA ADMINISTRATION 161
9.4.1.5 CW MANAGEMENT 161
9.4.1.5.1 Master Data Management 161
9.4.1.5.2 Vendor Management 161
9.4.1.5.3 Exit Management 161
9.4.2 TALENT ACQUISITION AND DEVELOPMENT 162
9.4.2.1 TALENT DEVELOPMENT 163
9.4.2.1.1 Organization And Change Management 164
9.4.2.1.2 Competency And Development Management 164
9.4.2.1.3 Learning Content Development & Learning Delivery 164
9.4.2.1.4 Curriculum And Campaign Design 164
9.4.2.1.5 Collaboration And Knowledge Management 164
9.4.2.1.6 Compensation Planning 164
9.4.2.1.7 others 164
9.4.2.2 TALENT ACQUISITION 165
9.4.2.2.1 Workforce Planning 165
9.4.2.2.2 Candidate Sourcing Screening And Selection 165
9.4.2.2.3 New Joiner Offer And Onboarding 166
9.4.2.2.4 Hiring Clearances 166
9.4.2.2.5 Relocation Assistance, Inter Company And Middle East And Africa Mobility 166
9.4.2.2.6 others 166
9.5 SALES AND MARKETING 167
9.6 SOURCING, PROCUREMENT & SUPPLY CHAIN 168
9.6.1 PROCUREMENT ADMIN SUPPORT 169
9.6.2 PROCUREMENT CONSULTING 169
9.7 FACILITIES AND ADMINISTRATION 170
9.8 PRODUCT ENGINEERING 171
9.9 TRAINING 172
9.10 OTHERS 173
10 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 174
10.1 OVERVIEW 175
10.2 CAPTIVE 176
10.3 THIRD PARTY 177
11 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 178
11.1 OVERVIEW 179
11.2 CLOUD 180
11.3 ON PREMISE 181
12 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 182
12.1 OVERVIEW 183
12.2 LARGE ENTERPRISES 184
12.3 SMES 185
13 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 186
13.1 OVERVIEW 187
13.2 CONTRACT BASED 188
13.3 BUNDLED SERVICES 189
13.4 BEST-SHORE 190
13.5 FEE FOR SERVICE 191
14 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 192
14.1 OVERVIEW 193
14.2 IT AND TELECOMMUNICATION 195
14.2.1 CUSTOMER CARE 196
14.2.2 FINANCE AND ACCOUNTING 196
14.2.3 TALENT AND HR SERVICES 196
14.2.4 SALES AND MARKETING 197
14.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 197
14.2.6 FACILITIES AND ADMINISTRATION 197
14.2.7 PRODUCT ENGINEERING 197
14.2.8 TRAINING 197
14.2.9 OTHERS 197
14.3 MANUFACTURING 198
14.3.1 CUSTOMER CARE 199
14.3.2 FINANCE AND ACCOUNTING 199
14.3.3 TALENT AND HR SERVICES 199
14.3.4 SALES AND MARKETING 200
14.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 200
14.3.6 FACILITIES AND ADMINISTRATION 200
14.3.7 PRODUCT ENGINEERING 200
14.3.8 TRAINING 200
14.3.9 OTHERS 200
14.4 BFSI 201
14.4.1 CUSTOMER CARE 202
14.4.2 FINANCE AND ACCOUNTING 202
14.4.3 TALENT AND HR SERVICES 203
14.4.4 SALES AND MARKETING 203
14.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 203
14.4.6 FACILITIES AND ADMINISTRATION 203
14.4.7 PRODUCT ENGINEERING 203
14.4.8 TRAINING 203
14.4.9 OTHERS 203
14.5 GOVERNMENT & DEFENSE 204
14.5.1 CUSTOMER CARE 205
14.5.2 FINANCE AND ACCOUNTING 205
14.5.3 TALENT AND HR SERVICES 206
14.5.4 SALES AND MARKETING 206
14.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 206
14.5.6 FACILITIES AND ADMINISTRATION 206
14.5.7 PRODUCT ENGINEERING 206
14.5.8 TRAINING 206
14.5.9 OTHERS 206
14.6 TRANSPORTATION AND LOGISTICS 207
14.6.1 CUSTOMER CARE 208
14.6.2 FINANCE AND ACCOUNTING 208
14.6.3 TALENT AND HR SERVICES 208
14.6.4 SALES AND MARKETING 208
14.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 209
14.6.6 FACILITIES AND ADMINISTRATION 209
14.6.7 PRODUCT ENGINEERING 209
14.6.8 TRAINING 209
14.6.9 OTHERS 209
14.7 RETAIL & E-COMMERCE 210
14.7.1 CUSTOMER CARE 211
14.7.2 FINANCE AND ACCOUNTING 211
14.7.3 TALENT AND HR SERVICES 211
14.7.4 SALES AND MARKETING 212
14.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 212
14.7.6 FACILITIES AND ADMINISTRATION 212
14.7.7 PRODUCT ENGINEERING 212
14.7.8 TRAINING 212
14.7.9 OTHERS 212
14.8 TRAVEL AND HOSPITALITY 213
14.8.1 CUSTOMER CARE 214
14.8.2 FINANCE AND ACCOUNTING 214
14.8.3 TALENT AND HR SERVICES 214
14.8.4 SALES AND MARKETING 215
14.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 215
14.8.6 FACILITIES AND ADMINISTRATION 215
14.8.7 PRODUCT ENGINEERING 215
14.8.8 TRAINING 215
14.8.9 OTHERS 215
14.9 HEALTHCARE 216
14.9.1 CUSTOMER CARE 217
14.9.2 FINANCE AND ACCOUNTING 217
14.9.3 TALENT AND HR SERVICES 217
14.9.4 SALES AND MARKETING 217
14.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 218
14.9.6 FACILITIES AND ADMINISTRATION 218
14.9.7 PRODUCT ENGINEERING 218
14.9.8 TRAINING 218
14.9.9 OTHERS 218
14.10 ENERGY AND UTILITIES 219
14.10.1 CUSTOMER CARE 220
14.10.2 FINANCE AND ACCOUNTING 220
14.10.3 TALENT AND HR SERVICES 220
14.10.4 SALES AND MARKETING 221
14.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 221
14.10.6 FACILITIES AND ADMINISTRATION 221
14.10.7 PRODUCT ENGINEERING 221
14.10.8 TRAINING 221
14.10.9 OTHERS 221
14.11 EDUCATION 222
14.11.1 CUSTOMER CARE 223
14.11.2 FINANCE AND ACCOUNTING 223
14.11.3 TALENT AND HR SERVICES 223
14.11.4 SALES AND MARKETING 223
14.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 224
14.11.6 FACILITIES AND ADMINISTRATION 224
14.11.7 PRODUCT ENGINEERING 224
14.11.8 TRAINING 224
14.11.9 OTHERS 224
14.12 OTHERS 225
15 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 226
15.1 MIDDLE EAST AND AFRICA 229
15.1.1 U.A.E. 249
15.1.2 SAUDI ARABIA 269
15.1.3 SOUTH AFRICA 289
15.1.4 EGYPT 307
15.1.5 ISRAEL 323
15.1.6 REST OF MIDDLE EAST AND AFRICA 339
16 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 340
16.1 COMPANY SHARE ANALYSIS: MIDDLE EAST AND AFRICA
17 SWOT ANALYSIS 341
18 COMPANY PROFILE 342
18.1 ACCENTURE 342
18.1.1 COMPANY SNAPSHOT 342
18.1.2 REVENUE ANALYSIS 343
18.1.3 COMPANY SHARE ANALYSIS 343
18.1.4 SERVICE PORTFOLIO 344
18.1.5 RECENT DEVELOPMENTS 344
18.2 CONCENTRIX CORPORATION 345
18.2.1 COMPANY SNAPSHOT 345
18.2.2 REVENUE ANALYSIS 345
18.2.3 COMPANY SHARE ANALYSIS 346
18.2.4 SERVICE PORTFOLIO 346
18.2.5 RECENT DEVELOPMENTS 347
18.3 NTT DATA GROUP CORPORATION 348
18.3.1 COMPANY SNAPSHOT 348
18.3.2 REVENUE ANALYSIS 348
18.3.3 COMPANY SHARE ANALYSIS 349
18.3.4 SERVICES PORTFOLIO 349
18.3.5 RECENT DEVELOPMENTS 351
18.4 WIPRO 352
18.4.1 COMPANY SNAPSHOT 352
18.4.2 REVENUE ANALYSIS 352
18.4.3 COMPANY SHARE ANALYSIS 353
18.4.4 SERVICE PORTFOLIO 353
18.4.5 RECENT DEVELOPMENTS 354
18.5 HCL TECHNOLOGIES LIMITED 355
18.5.1 COMPANY SNAPSHOT 355
18.5.2 REVENUE ANALYSIS 355
18.5.3 COMPANY SHARE ANALYSIS 356
18.5.4 SERVICE PORTFOLIO 356
18.5.5 RECENT DEVELOPMENTS 358
18.6 ADP, INC. 360
18.6.1 COMPANY SNAPSHOT 360
18.6.2 REVENUE ANALYSIS 360
18.6.3 SOLUTION PORTFOLIO 361
18.6.4 RECENT DEVELOPMENTS 361
18.7 AIDEY 363
18.7.1 COMPANY SNAPSHOT 363
18.7.2 SERVICE PORTFOLIO 363
18.7.3 RECENT DEVELOPMENTS 364
18.8 ALAC ETOILE 365
18.8.1 COMPANY SNAPSHOT 365
18.8.2 SERVICES PORTFOLIO 365
18.8.3 RECENT DEVELOPMENT 366
18.9 AMDOCS 367
18.9.1 COMPANY SNAPSHOT 367
18.9.2 REVENUE ANALYSIS 367
18.9.3 SERVICE PORTFOLIO 368
18.9.4 RECENT DEVELOPMENTS 368
18.10 CAPGEMINI 369
18.10.1 COMPANY SNAPSHOT 369
18.10.2 REVENUE ANALYSIS 369
18.10.3 SERVICE PORTFOLIO 370
18.10.4 RECENT DEVELOPMENTS 371
18.11 COGNIZANT 372
18.11.1 COMPANY SNAPSHOT 372
18.11.2 REVENUE ANALYSIS 372
18.11.3 SERVICE PORTFOLIO 373
18.11.4 RECENT DEVELOPMENTS 373
18.12 COGNODATA 375
18.12.1 COMPANY SNAPSHOT 375
18.12.2 SOLUTION PORTFOLIO 375
18.12.3 RECENT DEVELOPMENT 376
18.13 CONDUENT, INC. 377
18.13.1 COMPANY SNAPSHOT 377
18.13.2 REVENUE ANALYSIS 377
18.13.3 SOLUTION PORTFOLIO 378
18.13.4 RECENT DEVELOPMENTS 380
18.14 DAEM DIRECCIÓN Y ADMINISTRACIÓN DE EMPRESAS, S.A. 382
18.14.1 COMPANY SNAPSHOT 382
18.14.2 SERVICE PORTFOLIO 382
18.14.3 RECENT DEVELOPMENT 383
18.15 DISYS, LLC 384
18.15.1 COMPANY SNAPSHOT 384
18.15.2 SERVICE PORTFOLIO 384
18.15.3 RECENT DEVELOPMENTS 385
18.16 EXLSERVICE HOLDINGS, INC. 386
18.16.1 COMPANY SNAPSHOT 386
18.16.2 REVENUE ANALYSIS 387
18.16.3 SERVICE PORTFOLIO 387
18.16.4 RECENT DEVELOPMENTS 388
18.17 GENPACT 389
18.17.1 COMPANY SNAPSHOT 389
18.17.2 REVENUE ANALYSIS 389
18.17.3 SERVICE PORTFOLIO 390
18.17.4 RECENT DEVELOPMENTS 390
18.18 H2A 391
18.18.1 COMPANY SNAPSHOT 391
18.18.2 SOLUTION PORTFOLIO 391
18.18.3 RECENT DEVELOPMENT 391
18.19 HELPWARE 392
18.19.1 COMPANY SNAPSHOT 392
18.19.2 SERVICES PORTFOLIO 392
18.19.3 RECENT DEVELOPMENTS 393
18.20 IBM CORPORATION 394
18.20.1 COMPANY SNAPSHOT 394
18.20.2 REVENUE ANALYSIS 394
18.20.3 SERVICE PORTFOLIO 395
18.20.4 RECENT DEVELOPMENTS 395
18.21 INFOSYS LIMITED 396
18.21.1 COMPANY SNAPSHOT 396
18.21.2 REVENUE ANALYSIS 396
18.21.3 SERVICE PORTFOLIO 397
18.21.4 RECENT DEVELOPMENTS 398
18.22 INTERSA 399
18.22.1 COMPANY SNAPSHOT 399
18.22.2 SERVICE PORTFOLIO 399
18.22.3 RECENT DEVELOPMENT 400
18.23 INTETICS INC. 401
18.23.1 COMPANY SNAPSHOT 401
18.23.2 SOLUTIONS PORTFOLIO 401
18.23.3 RECENT DEVELOPMENTS 402
18.24 INVENSIS TECHNOLOGIES PVT. LTD. 403
18.24.1 COMPANY SNAPSHOT 403
18.24.2 SERVICE PORTFOLIO 403
18.24.3 RECENT DEVELOPMENT 405
18.25 MEDITERRANEAN CONSULTING 406
18.25.1 COMPANY SNAPSHOT 406
18.25.2 SOLUTION PORTFOLIO 406
18.25.3 RECENT DEVELOPMENTS 407
18.26 NCR VOYIX CORPORATION 408
18.26.1 COMPANY SNAPSHOT 408
18.26.2 REVENUE ANALYSIS 408
18.26.3 SERVICE PORTFOLIO 409
18.26.4 RECENT DEVELOPMENTS 410
18.27 NEWCO COMMUNICATIONS 411
18.27.1 COMPANY SNAPSHOT 411
18.27.2 SOLUTION PORTFOLIO 411
18.27.3 RECENT DEVELOPMENTS 412
18.28 NOVA BPO 413
18.28.1 COMPANY SNAPSHOT 413
18.28.2 SERVICE PORTFOLIO 413
18.28.3 RECENT DEVELOPMENT 414
18.29 OCTOPUS TECH 415
18.29.1 COMPANY SNAPSHOT 415
18.29.2 SERVICES PORTFOLIO 415
18.29.3 RECENT DEVELOPMENTS 416
18.30 PLAXONIC TECHNOLOGIES 417
18.30.1 COMPANY SNAPSHOT 417
18.30.2 SERVICE PORTFOLIO 417
18.30.3 RECENT DEVELOPMENT 417
18.31 SODEXO 418
18.31.1 COMPANY SNAPSHOT 418
18.31.2 REVENUE ANALYSIS 418
18.31.3 SERVICE PORTFOLIO 419
18.31.4 RECENT DEVELOPMENT 419
18.32 SUNTEC WEB SERVICES PVT. LTD. 420
18.32.1 COMPANY SNAPSHOT 420
18.32.2 SERVICE PORTFOLIO 420
18.32.3 RECENT DEVELOPMENTS 422
18.33 TATA CONSULTANCY SERVICES LIMITED 423
18.33.1 COMPANY SNAPSHOT 423
18.33.2 REVENUE ANALYSIS 423
18.33.3 SERVICE PORTFOLIO 424
18.33.4 RECENT DEVELOPMENTS 424
18.34 TECH MAHINDRA LIMITED. 426
18.34.1 COMPANY SNAPSHOT 426
18.34.2 REVENUE ANALYSIS 426
18.34.3 SERVICE PORTFOLIO 427
18.34.4 RECENT DEVELOPMENTS 427
18.35 TRIA HORA 429
18.35.1 COMPANY SNAPSHOT 429
18.35.2 SERVICE PORTFOLIO 429
18.35.3 RECENT DEVELOPMENT 429
18.36 TRINITER 430
18.36.1 COMPANY SNAPSHOT 430
18.36.2 SERVICE PORTFOLIO 430
18.36.3 RECENT DEVELOPMENT 431
18.37 TTEC 432
18.37.1 COMPANY SNAPSHOT 432
18.37.2 REVENUE ANALYSIS 432
18.37.3 SERVICE PORTFOLIO 433
18.37.4 RECENT DEVELOPMENTS 434
18.38 UNITY COMMUNICATIONS 436
18.38.1 COMPANY SNAPSHOT 436
18.38.2 SERVICE PORTFOLIO 436
18.38.3 RECENT DEVELOPMENTS 437
18.39 WNS (HOLDINGS) LTD. 438
18.39.1 COMPANY SNAPSHOT 438
18.39.2 REVENUE ANALYSIS 438
18.39.3 SOLUTION PORTFOLIO 439
18.39.4 RECENT DEVELOPMENTS 440
18.40 XTERNA 442
18.40.1 COMPANY SNAPSHOT 442
18.40.2 SERVICE PORTFOLIO 442
18.40.3 RECENT DEVELOPMENT 442
19 QUESTIONNAIRE 443
20 RELATED REPORTS 448