Summary

Europe Business Process Outsourcing (BPO) market is expected to reach USD 144.51 billion by 2032 from USD 77.65 billion in 2024, growing with a CAGR of 8.2% in the forecast period of 2025 to 2032.
Market Segmentation:
Europe Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe) - Industry Trends and Forecast to 2032
Overview of Europe Business Process Outsourcing (BPO) market Dynamics:
Driver
• Increasing need for business agility
Restraint
• Growing concerns regarding data security and privacy concern.
Opportunity
• Focus on multi-workflow scheduling of business
Market Players:
The key market players operating in the Europe Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

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Table of Contents

TABLE OF CONTENTS
1 INTRODUCTION 78
1.1 OBJECTIVES OF THE STUDY 78
1.2 MARKET DEFINITION 78
1.3 OVERVIEW OF EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET 78
1.4 CURRENCY AND PRICING 81
1.5 LIMITATIONS 81
1.6 MARKETS COVERED 81
2 MARKET SEGMENTATION 89
2.1 MARKETS COVERED 89
2.2 GEOGRAPHICAL SCOPE 90
2.3 YEARS CONSIDERED FOR THE STUDY 91
2.4 DBMR TRIPOD DATA VALIDATION MODEL 92
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 95
2.6 DBMR MARKET POSITION GRID 96
2.7 VENDOR SHARE ANALYSIS 97
2.8 MULTIVARIATE MODELING 98
2.9 OUTSOURCING TYPE TIMELINE CURVE 99
2.10 MARKET APPLICATION COVERAGE GRID 100
2.11 SECONDARY SOURCES 101
2.12 ASSUMPTIONS 101
3 EXECUTIVE SUMMARY 102
4 PREMIUM INSIGHTS 108
4.1 INDUSTRY ANALYSIS & FUTURISTIC SCENARIO 109
4.1.1 INDUSTRY ANALYSIS 109
4.1.2 FUTURISTIC SCENARIO 109
4.2 CASE 1: GENPACT LIMITED - ACCOUNTS PAYABLE OUTSOURCING FOR RENAULT 111
4.2.1 PROBLEM: 111
4.2.2 SOLUTION: 111
4.2.3 RESULT: 111
4.3 CASE 2: OUTSOURCED SOLUTION DRIVES BUSINESS GROWTH FOR TOP ACCOUNTING FIRM 111
4.3.1 PROBLEM 111
4.3.2 SOLUTION 111
4.3.3 RESULT 111
4.4 CASE 3: GENPACT AND GARDEN OF LIFE - ENHANCING CUSTOMER EXPERIENCE WITH OUTSOURCING SOLUTIONS 112
4.4.1 PROBLEM: 112
4.4.2 SOLUTION: 112
4.4.3 RESULT: 112
4.5 CASE 4: STREAMLINED OPERATIONS AND DELIVERED PROCESS EFFICIENCIES FOR A EUROPE HOSPITALITY GROUP 112
4.5.1 PROBLEM: 112
4.5.2 SOLUTION: 112
4.5.3 RESULT: 112
4.6 COMPANY COMPARATIVE ANALYSIS 113
4.7 TECHNOLOGY TRENDS 115
5 REGULATORY STANDARDS 118
6 MARKET OVERVIEW 119
6.1 DRIVERS 121
6.1.1 INCREASING NEED FOR BUSINESS AGILITY 121
6.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 123
6.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 124
6.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 125
6.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 126
6.2 RESTRAINTS 127
6.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERNS 127
6.2.2 STRINGENT GOVERNMENT REGULATIONS 128
6.3 OPPORTUNITIES 128
6.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 128
6.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 129
6.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 130
6.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 131
6.4 CHALLENGES 132
6.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 132
6.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 132
6.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 133
7 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 134
7.1 OVERVIEW 135
7.2 OFFSHORE 136
7.3 ONSHORE 137
7.4 NEARSHORE 138
8 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 139
8.1 OVERVIEW 140
8.2 VOICE PROCESSING 141
8.2.1 INBOUND 142
8.2.2 OUTBOUND 142
8.2.3 SURVEY AND MARKET RESEARCH 142
8.3 TELEMARKETING SERVICES 143
8.4 IMAGE EDITING SERVICES 144
8.5 VIRTUAL STAFFING SERVICES 144
8.6 3D VISUALIZATION SERVICES 145
8.6.1 3D ANIMATION 146
8.6.2 CAD MODELING 146
8.6.3 3D ILLUSTRATION 146
8.6.4 3D DEVELOPMENT 146
8.6.5 OTHERS 146
8.7 OTHERS 147
9 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 148
9.1 OVERVIEW 149
9.2 CUSTOMER CARE 151
9.3 FINANCE AND ACCOUNTING 152
9.3.1 ORDER TO CASH 154
9.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 154
9.3.1.2 ORDER MANAGEMENT AND BILLING 154
9.3.1.3 ORDER TO CASH ANALYTICS 154
9.3.2 PROCURE TO PAY 155
9.3.2.1 ACCOUNTS PAYABLE 155
9.3.2.2 EMPLOYEE DISBURSEMENTS 155
9.3.2.3 ANALYTICS 155
9.3.2.4 PROCESS SUPPORT 155
9.3.3 RECORD TO REPORT 156
9.3.3.1 GENERAL LEDGER 156
9.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 156
9.3.3.3 COST ACCOUNTING & TREASURY 156
9.3.4 FINANCIAL PLANNING & ANALYSIS 157
9.3.4.1 BUDGETING AND FORECASTING 157
9.3.4.2 BUSINESS METRICS AND TRACKING 157
9.3.4.3 DECISION SUPPORT ANALYSIS 157
9.3.5 LOGISTICS & WAREHOUSING 158
9.3.6 TRANSPORTATION & VEHICLE LEASING 158
9.3.7 COURIER SERVICES 158
9.3.8 MOVING & RELOCATION 158
9.4 TALENT AND HR SERVICES 159
9.4.1 EMPLOYEE AND HR OPERATIONS 160
9.4.1.1 PAYROLL AND PENSION 160
9.4.1.2 EMPLOYEE SERVICES 160
9.4.1.3 GOVERNMENT RELATION SERVICES 160
9.4.1.4 WORKFORCE DATA ADMINISTRATION 161
9.4.1.5 CW MANAGEMENT 161
9.4.1.5.1 Master Data Management 161
9.4.1.5.2 Vendor Management 161
9.4.1.5.3 Exit Management 161
9.4.2 TALENT ACQUISITION AND DEVELOPMENT 162
9.4.2.1 TALENT DEVELOPMENT 163
9.4.2.1.1 Organization And Change Management 164
9.4.2.1.2 Competency And Development Management 164
9.4.2.1.3 Learning Content Development & Learning Delivery 164
9.4.2.1.4 Curriculum And Campaign Design 164
9.4.2.1.5 Collaboration And Knowledge Management 164
9.4.2.1.6 Compensation Planning 164
9.4.2.1.7 others 164
9.4.2.2 TALENT ACQUISITION 165
9.4.2.2.1 Workforce Planning 165
9.4.2.2.2 Candidate Sourcing Screening And Selection 165
9.4.2.2.3 New Joiner Offer And Onboarding 166
9.4.2.2.4 Hiring Clearances 166
9.4.2.2.5 Relocation Assistance, Inter Company And Europe Mobility 166
9.4.2.2.6 others 166
9.5 SALES AND MARKETING 167
9.6 SOURCING, PROCUREMENT & SUPPLY CHAIN 168
9.6.1 PROCUREMENT ADMIN SUPPORT 169
9.6.2 PROCUREMENT CONSULTING 169
9.7 FACILITIES AND ADMINISTRATION 170
9.8 PRODUCT ENGINEERING 171
9.9 TRAINING 172
9.10 OTHERS 173
10 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 174
10.1 OVERVIEW 175
10.2 CAPTIVE 176
10.3 THIRD PARTY 177
11 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 178
11.1 OVERVIEW 179
11.2 CLOUD 180
11.3 ON PREMISE 181
12 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 182
12.1 OVERVIEW 183
12.2 LARGE ENTERPRISES 184
12.3 SMES 185
13 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 186
13.1 OVERVIEW 187
13.2 CONTRACT BASED 188
13.3 BUNDLED SERVICES 189
13.4 BEST-SHORE 190
13.5 FEE FOR SERVICE 191
14 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 192
14.1 OVERVIEW 193
14.2 IT AND TELECOMMUNICATION 195
14.2.1 CUSTOMER CARE 196
14.2.2 FINANCE AND ACCOUNTING 196
14.2.3 TALENT AND HR SERVICES 196
14.2.4 SALES AND MARKETING 197
14.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 197
14.2.6 FACILITIES AND ADMINISTRATION 197
14.2.7 PRODUCT ENGINEERING 197
14.2.8 TRAINING 197
14.2.9 OTHERS 197
14.3 MANUFACTURING 198
14.3.1 CUSTOMER CARE 199
14.3.2 FINANCE AND ACCOUNTING 199
14.3.3 TALENT AND HR SERVICES 199
14.3.4 SALES AND MARKETING 200
14.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 200
14.3.6 FACILITIES AND ADMINISTRATION 200
14.3.7 PRODUCT ENGINEERING 200
14.3.8 TRAINING 200
14.3.9 OTHERS 200
14.4 BFSI 201
14.4.1 CUSTOMER CARE 202
14.4.2 FINANCE AND ACCOUNTING 202
14.4.3 TALENT AND HR SERVICES 203
14.4.4 SALES AND MARKETING 203
14.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 203
14.4.6 FACILITIES AND ADMINISTRATION 203
14.4.7 PRODUCT ENGINEERING 203
14.4.8 TRAINING 203
14.4.9 OTHERS 203
14.5 GOVERNMENT & DEFENSE 204
14.5.1 CUSTOMER CARE 205
14.5.2 FINANCE AND ACCOUNTING 205
14.5.3 TALENT AND HR SERVICES 206
14.5.4 SALES AND MARKETING 206
14.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 206
14.5.6 FACILITIES AND ADMINISTRATION 206
14.5.7 PRODUCT ENGINEERING 206
14.5.8 TRAINING 206
14.5.9 OTHERS 206
14.6 TRANSPORTATION AND LOGISTICS 207
14.6.1 CUSTOMER CARE 208
14.6.2 FINANCE AND ACCOUNTING 208
14.6.3 TALENT AND HR SERVICES 208
14.6.4 SALES AND MARKETING 208
14.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 209
14.6.6 FACILITIES AND ADMINISTRATION 209
14.6.7 PRODUCT ENGINEERING 209
14.6.8 TRAINING 209
14.6.9 OTHERS 209
14.7 RETAIL & E-COMMERCE 210
14.7.1 CUSTOMER CARE 211
14.7.2 FINANCE AND ACCOUNTING 211
14.7.3 TALENT AND HR SERVICES 211
14.7.4 SALES AND MARKETING 212
14.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 212
14.7.6 FACILITIES AND ADMINISTRATION 212
14.7.7 PRODUCT ENGINEERING 212
14.7.8 TRAINING 212
14.7.9 OTHERS 212
14.8 TRAVEL AND HOSPITALITY 213
14.8.1 CUSTOMER CARE 214
14.8.2 FINANCE AND ACCOUNTING 214
14.8.3 TALENT AND HR SERVICES 214
14.8.4 SALES AND MARKETING 215
14.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 215
14.8.6 FACILITIES AND ADMINISTRATION 215
14.8.7 PRODUCT ENGINEERING 215
14.8.8 TRAINING 215
14.8.9 OTHERS 215
14.9 HEALTHCARE 216
14.9.1 CUSTOMER CARE 217
14.9.2 FINANCE AND ACCOUNTING 217
14.9.3 TALENT AND HR SERVICES 217
14.9.4 SALES AND MARKETING 217
14.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 218
14.9.6 FACILITIES AND ADMINISTRATION 218
14.9.7 PRODUCT ENGINEERING 218
14.9.8 TRAINING 218
14.9.9 OTHERS 218
14.10 ENERGY AND UTILITIES 219
14.10.1 CUSTOMER CARE 220
14.10.2 FINANCE AND ACCOUNTING 220
14.10.3 TALENT AND HR SERVICES 220
14.10.4 SALES AND MARKETING 221
14.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 221
14.10.6 FACILITIES AND ADMINISTRATION 221
14.10.7 PRODUCT ENGINEERING 221
14.10.8 TRAINING 221
14.10.9 OTHERS 221
14.11 EDUCATION 222
14.11.1 CUSTOMER CARE 223
14.11.2 FINANCE AND ACCOUNTING 223
14.11.3 TALENT AND HR SERVICES 223
14.11.4 SALES AND MARKETING 223
14.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 224
14.11.6 FACILITIES AND ADMINISTRATION 224
14.11.7 PRODUCT ENGINEERING 224
14.11.8 TRAINING 224
14.11.9 OTHERS 224
14.12 OTHERS 225
15 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 226
15.1 EUROPE 229
15.1.1 U.K. 250
15.1.2 GERMANY 270
15.1.3 FRANCE 290
15.1.4 ITALY 310
15.1.5 NETHERLANDS 330
15.1.6 SPAIN 350
15.1.7 SWITZERLAND 370
15.1.8 RUSSIA 390
15.1.9 BELGIUM 409
15.1.10 TURKEY 427
15.1.11 REST OF EUROPE 443
16 EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 444
16.1 COMPANY SHARE ANALYSIS: EUROPE
17 SWOT ANALYSIS 445
18 COMPANY PROFILE 446
18.1 ACCENTURE 446
18.1.1 COMPANY SNAPSHOT 446
18.1.2 REVENUE ANALYSIS 447
18.1.3 COMPANY SHARE ANALYSIS 447
18.1.4 SERVICE PORTFOLIO 448
18.1.5 RECENT DEVELOPMENTS 448
18.2 CONCENTRIX CORPORATION 449
18.2.1 COMPANY SNAPSHOT 449
18.2.2 REVENUE ANALYSIS 449
18.2.3 COMPANY SHARE ANALYSIS 450
18.2.4 SERVICE PORTFOLIO 450
18.2.5 RECENT DEVELOPMENTS 451
18.3 NTT DATA GROUP CORPORATION 452
18.3.1 COMPANY SNAPSHOT 452
18.3.2 REVENUE ANALYSIS 452
18.3.3 COMPANY SHARE ANALYSIS 453
18.3.4 SERVICES PORTFOLIO 453
18.3.5 RECENT DEVELOPMENTS 455
18.4 WIPRO 456
18.4.1 COMPANY SNAPSHOT 456
18.4.2 REVENUE ANALYSIS 456
18.4.3 COMPANY SHARE ANALYSIS 457
18.4.4 SERVICE PORTFOLIO 457
18.4.5 RECENT DEVELOPMENTS 458
18.5 HCL TECHNOLOGIES LIMITED 459
18.5.1 COMPANY SNAPSHOT 459
18.5.2 REVENUE ANALYSIS 459
18.5.3 COMPANY SHARE ANALYSIS 460
18.5.4 SERVICE PORTFOLIO 460
18.5.5 RECENT DEVELOPMENTS 462
18.6 ADP, INC. 464
18.6.1 COMPANY SNAPSHOT 464
18.6.2 REVENUE ANALYSIS 464
18.6.3 SOLUTION PORTFOLIO 465
18.6.4 RECENT DEVELOPMENTS 465
18.7 AIDEY 467
18.7.1 COMPANY SNAPSHOT 467
18.7.2 SERVICE PORTFOLIO 467
18.7.3 RECENT DEVELOPMENTS 468
18.8 ALAC ETOILE 469
18.8.1 COMPANY SNAPSHOT 469
18.8.2 SERVICES PORTFOLIO 469
18.8.3 RECENT DEVELOPMENT 470
18.9 AMDOCS 471
18.9.1 COMPANY SNAPSHOT 471
18.9.2 REVENUE ANALYSIS 471
18.9.3 SERVICE PORTFOLIO 472
18.9.4 RECENT DEVELOPMENTS 472
18.10 CAPGEMINI 473
18.10.1 COMPANY SNAPSHOT 473
18.10.2 REVENUE ANALYSIS 473
18.10.3 SERVICE PORTFOLIO 474
18.10.4 RECENT DEVELOPMENTS 475
18.11 COGNIZANT 476
18.11.1 COMPANY SNAPSHOT 476
18.11.2 REVENUE ANALYSIS 476
18.11.3 SERVICE PORTFOLIO 477
18.11.4 RECENT DEVELOPMENTS 477
18.12 COGNODATA 479
18.12.1 COMPANY SNAPSHOT 479
18.12.2 SOLUTION PORTFOLIO 479
18.12.3 RECENT DEVELOPMENT 480
18.13 CONDUENT, INC. 481
18.13.1 COMPANY SNAPSHOT 481
18.13.2 REVENUE ANALYSIS 481
18.13.3 SOLUTION PORTFOLIO 482
18.13.4 RECENT DEVELOPMENTS 484
18.14 DAEM DIRECCIÓN Y ADMINISTRACIÓN DE EMPRESAS, S.A. 486
18.14.1 COMPANY SNAPSHOT 486
18.14.2 SERVICE PORTFOLIO 486
18.14.3 RECENT DEVELOPMENT 487
18.15 DISYS, LLC 488
18.15.1 COMPANY SNAPSHOT 488
18.15.2 SERVICE PORTFOLIO 488
18.15.3 RECENT DEVELOPMENTS 489
18.16 EXLSERVICE HOLDINGS, INC. 490
18.16.1 COMPANY SNAPSHOT 490
18.16.2 REVENUE ANALYSIS 491
18.16.3 SERVICE PORTFOLIO 491
18.16.4 RECENT DEVELOPMENTS 492
18.17 GENPACT 493
18.17.1 COMPANY SNAPSHOT 493
18.17.2 REVENUE ANALYSIS 493
18.17.3 SERVICE PORTFOLIO 494
18.17.4 RECENT DEVELOPMENTS 494
18.18 H2A 495
18.18.1 COMPANY SNAPSHOT 495
18.18.2 SOLUTION PORTFOLIO 495
18.18.3 RECENT DEVELOPMENT 495
18.19 HELPWARE 496
18.19.1 COMPANY SNAPSHOT 496
18.19.2 SERVICES PORTFOLIO 496
18.19.3 RECENT DEVELOPMENTS 497
18.20 IBM CORPORATION 498
18.20.1 COMPANY SNAPSHOT 498
18.20.2 REVENUE ANALYSIS 498
18.20.3 SERVICE PORTFOLIO 499
18.20.4 RECENT DEVELOPMENTS 499
18.21 INFOSYS LIMITED 500
18.21.1 COMPANY SNAPSHOT 500
18.21.2 REVENUE ANALYSIS 500
18.21.3 SERVICE PORTFOLIO 501
18.21.4 RECENT DEVELOPMENTS 502
18.22 INTERSA 503
18.22.1 COMPANY SNAPSHOT 503
18.22.2 SERVICE PORTFOLIO 503
18.22.3 RECENT DEVELOPMENT 504
18.23 INTETICS INC. 505
18.23.1 COMPANY SNAPSHOT 505
18.23.2 SOLUTIONS PORTFOLIO 505
18.23.3 RECENT DEVELOPMENTS 506
18.24 INVENSIS TECHNOLOGIES PVT. LTD. 507
18.24.1 COMPANY SNAPSHOT 507
18.24.2 SERVICE PORTFOLIO 507
18.24.3 RECENT DEVELOPMENT 509
18.25 MEDITERRANEAN CONSULTING 510
18.25.1 COMPANY SNAPSHOT 510
18.25.2 SOLUTION PORTFOLIO 510
18.25.3 RECENT DEVELOPMENTS 511
18.26 NCR VOYIX CORPORATION 512
18.26.1 COMPANY SNAPSHOT 512
18.26.2 REVENUE ANALYSIS 512
18.26.3 SERVICE PORTFOLIO 513
18.26.4 RECENT DEVELOPMENTS 514
18.27 NEWCO COMMUNICATIONS 515
18.27.1 COMPANY SNAPSHOT 515
18.27.2 SOLUTION PORTFOLIO 515
18.27.3 RECENT DEVELOPMENTS 516
18.28 NOVA BPO 517
18.28.1 COMPANY SNAPSHOT 517
18.28.2 SERVICE PORTFOLIO 517
18.28.3 RECENT DEVELOPMENT 518
18.29 OCTOPUS TECH 519
18.29.1 COMPANY SNAPSHOT 519
18.29.2 SERVICES PORTFOLIO 519
18.29.3 RECENT DEVELOPMENTS 520
18.30 PLAXONIC TECHNOLOGIES 521
18.30.1 COMPANY SNAPSHOT 521
18.30.2 SERVICE PORTFOLIO 521
18.30.3 RECENT DEVELOPMENT 521
18.31 SODEXO 522
18.31.1 COMPANY SNAPSHOT 522
18.31.2 REVENUE ANALYSIS 522
18.31.3 SERVICE PORTFOLIO 523
18.31.4 RECENT DEVELOPMENT 523
18.32 SUNTEC WEB SERVICES PVT. LTD. 524
18.32.1 COMPANY SNAPSHOT 524
18.32.2 SERVICE PORTFOLIO 524
18.32.3 RECENT DEVELOPMENTS 526
18.33 TATA CONSULTANCY SERVICES LIMITED 527
18.33.1 COMPANY SNAPSHOT 527
18.33.2 REVENUE ANALYSIS 527
18.33.3 SERVICE PORTFOLIO 528
18.33.4 RECENT DEVELOPMENTS 528
18.34 TECH MAHINDRA LIMITED. 530
18.34.1 COMPANY SNAPSHOT 530
18.34.2 REVENUE ANALYSIS 530
18.34.3 SERVICE PORTFOLIO 531
18.34.4 RECENT DEVELOPMENTS 531
18.35 TRIA HORA 533
18.35.1 COMPANY SNAPSHOT 533
18.35.2 SERVICE PORTFOLIO 533
18.35.3 RECENT DEVELOPMENT 533
18.36 TRINITER 534
18.36.1 COMPANY SNAPSHOT 534
18.36.2 SERVICE PORTFOLIO 534
18.36.3 RECENT DEVELOPMENT 535
18.37 TTEC 536
18.37.1 COMPANY SNAPSHOT 536
18.37.2 REVENUE ANALYSIS 536
18.37.3 SERVICE PORTFOLIO 537
18.37.4 RECENT DEVELOPMENTS 538
18.38 UNITY COMMUNICATIONS 540
18.38.1 COMPANY SNAPSHOT 540
18.38.2 SERVICE PORTFOLIO 540
18.38.3 RECENT DEVELOPMENTS 541
18.39 WNS (HOLDINGS) LTD. 542
18.39.1 COMPANY SNAPSHOT 542
18.39.2 REVENUE ANALYSIS 542
18.39.3 SOLUTION PORTFOLIO 543
18.39.4 RECENT DEVELOPMENTS 544
18.40 XTERNA 546
18.40.1 COMPANY SNAPSHOT 546
18.40.2 SERVICE PORTFOLIO 546
18.40.3 RECENT DEVELOPMENT 546
19 QUESTIONNAIRE 547
20 RELATED REPORTS 552