Summary

Global Business Process Outsourcing (BPO) market is expected to reach USD 544.78 billion by 2032 from 285.76 USD billion in 2024, growing with a CAGR of 8.5% in the forecast period of 2025 to 2032.
Market Segmentation:
Global Business Process Outsourcing (BPO) Market Segmentation, By Outsourcing Type (Offshore, Onshore, and Nearshore), Service (Voice Processing, Telemarketing Services, Image Editing Services, Virtual Staffing Services, 3D Visualization Services, and Others), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement & Supply Chain, Facilities and Administration, Product Engineering, Training, and Others), Deployment Mode (Cloud and On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive and Third Party), Outsourcing Approach (Contract Based, Bundled Services, Best-Shore, and Fee for Service), End User (IT and Telecommunication, Manufacturing, BFSI, Government & Defense, Transportation and Logistics, Retail & E-Commerce, Travel and Hospitality, Healthcare, Energy and Utilities, Education, and Others), Countries (U.S., Canada, Mexico, Germany, U.K., France, Italy, Spain, Russia, Turkey, Netherlands, Switzerland, Belgium, rest of Europe, China, Japan, India, South Korea, Australia, Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, rest of Asia-Pacific, Brazil, Argentina, rest of South America. U.A.E., Saudi Arabia, South Africa, Egypt, Israel, and rest of Middle East & Africa) - Industry Trends and Forecast to 2032
Overview of Global Business Process Outsourcing (BPO) Market Dynamics:
Driver
• Increasing need for Business agility
Restraint
• Growing concerns regarding data security and privacy concern
Opportunity
• Emergence of digital technologies namely AI, IOT and Cloud Computing
Market Players:
The key market players operating in the global Business Process Outsourcing (BPO) market are listed below:
• Accenture (US)
• Infosys Limited (India)
• Capgemini (France)
• IBM Corporation (US)
• Cognizant (US)
• Tata Consultancy Services Limited (India)
• NTT DATA Corporation (US)
• Concentrix Corporation (US)
• Wipro (India)
• Conduent Inc. (US)
• Genpact (US)
• ADP Inc. (US)
• HCL Technologies Limited (India)
• NCR Voyix Corporation (U.S.)

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Table of Contents

TABLE OF CONTENTS
1 INTRODUCTION 79
1.1 OBJECTIVES OF THE STUDY 79
1.2 MARKET DEFINITION 79
1.3 OVERVIEW OF GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET 79
1.4 CURRENCY AND PRICING 82
1.5 LIMITATIONS 82
1.6 MARKETS COVERED 82
2 MARKET SEGMENTATION 90
2.1 MARKETS COVERED 90
2.2 GEOGRAPHICAL SCOPE 91
2.3 YEARS CONSIDERED FOR THE STUDY 92
2.4 DBMR TRIPOD DATA VALIDATION MODEL 93
2.5 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 96
2.6 DBMR MARKET POSITION GRID 97
2.7 VENDOR SHARE ANALYSIS 98
2.8 MULTIVARIATE MODELING 99
2.9 OUTSOURCING TYPE TIMELINE CURVE 100
2.10 MARKET APPLICATION COVERAGE GRID 101
2.11 SECONDARY SOURCES 102
2.12 ASSUMPTIONS 102
3 EXECUTIVE SUMMARY 103
4 PREMIUM INSIGHTS 109
4.1 INDUSTRY ANALYSIS & FUTURISTIC SCENARIO 112
4.1.1 INDUSTRY ANALYSIS 112
4.1.2 FUTURISTIC SCENARIO 112
4.2 CASE 1: GENPACT LIMITED - ACCOUNTS PAYABLE OUTSOURCING FOR RENAULT 114
4.2.1 PROBLEM: 114
4.2.2 SOLUTION: 114
4.2.3 RESULT: 114
4.3 CASE 2: OUTSOURCED SOLUTION DRIVES BUSINESS GROWTH FOR TOP ACCOUNTING FIRM 114
4.3.1 PROBLEM 114
4.3.2 SOLUTION 114
4.3.3 RESULT 114
 
4.4 CASE 3: GENPACT AND GARDEN OF LIFE - ENHANCING CUSTOMER EXPERIENCE WITH OUTSOURCING SOLUTIONS 115
4.4.1 PROBLEM: 115
4.4.2 SOLUTION: 115
4.4.3 RESULT: 115
4.5 CASE 4: STREAMLINED OPERATIONS AND DELIVERED PROCESS EFFICIENCIES FOR A GLOBAL HOSPITALITY GROUP 115
4.5.1 PROBLEM: 115
4.5.2 SOLUTION: 115
4.5.3 RESULT: 115
4.6 COMPANY COMPARATIVE ANALYSIS 116
4.7 TECHNOLOGY TRENDS 118
5 REGULATORY STANDARDS 121
6 MARKET OVERVIEW 122
6.1 DRIVERS 124
6.1.1 INCREASING NEED FOR BUSINESS AGILITY 124
6.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 126
6.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 127
6.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 128
6.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 129
6.2 RESTRAINTS 130
6.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERNS 130
6.2.2 STRINGENT GOVERNMENT REGULATIONS 131
6.3 OPPORTUNITIES 131
6.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 131
6.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 132
6.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 133
6.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 134
6.4 CHALLENGES 135
6.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 135
6.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 135
6.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 136
 
7 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 137
7.1 OVERVIEW 138
7.2 OFFSHORE 139
7.3 ONSHORE 140
7.4 NEARSHORE 141
8 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 142
8.1 OVERVIEW 143
8.2 VOICE PROCESSING 144
8.2.1 INBOUND 145
8.2.2 OUTBOUND 145
8.2.3 SURVEY AND MARKET RESEARCH 145
8.3 TELEMARKETING SERVICES 146
8.4 IMAGE EDITING SERVICES 147
8.5 VIRTUAL STAFFING SERVICES 147
8.6 3D VISUALIZATION SERVICES 148
8.6.1 3D ANIMATION 149
8.6.2 CAD MODELING 149
8.6.3 3D ILLUSTRATION 149
8.6.4 3D DEVELOPMENT 149
8.6.5 OTHERS 149
8.7 OTHERS 150
9 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 151
9.1 OVERVIEW 152
9.2 CUSTOMER CARE 154
9.3 FINANCE AND ACCOUNTING 155
9.3.1 ORDER TO CASH 157
9.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 157
9.3.1.2 ORDER MANAGEMENT AND BILLING 157
9.3.1.3 ORDER TO CASH ANALYTICS 157
9.3.2 PROCURE TO PAY 158
9.3.2.1 ACCOUNTS PAYABLE 158
9.3.2.2 EMPLOYEE DISBURSEMENTS 158
9.3.2.3 ANALYTICS 158
9.3.2.4 PROCESS SUPPORT 158
 
9.3.3 RECORD TO REPORT 159
9.3.3.1 GENERAL LEDGER 159
9.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 159
9.3.3.3 COST ACCOUNTING & TREASURY 159
9.3.4 FINANCIAL PLANNING & ANALYSIS 160
9.3.4.1 BUDGETING AND FORECASTING 160
9.3.4.2 BUSINESS METRICS AND TRACKING 160
9.3.4.3 DECISION SUPPORT ANALYSIS 160
9.3.5 LOGISTICS & WAREHOUSING 161
9.3.6 TRANSPORTATION & VEHICLE LEASING 161
9.3.7 COURIER SERVICES 161
9.3.8 MOVING & RELOCATION 161
9.4 TALENT AND HR SERVICES 162
9.4.1 EMPLOYEE AND HR OPERATIONS 163
9.4.1.1 PAYROLL AND PENSION 163
9.4.1.2 EMPLOYEE SERVICES 163
9.4.1.3 GOVERNMENT RELATION SERVICES 163
9.4.1.4 WORKFORCE DATA ADMINISTRATION 164
9.4.1.5 CW MANAGEMENT 164
9.4.1.5.1 MASTER DATA MANAGEMENT 164
9.4.1.5.2 VENDOR MANAGEMENT 164
9.4.1.5.3 EXIT MANAGEMENT 164
9.4.2 TALENT ACQUISITION AND DEVELOPMENT 165
9.4.2.1 TALENT DEVELOPMENT 166
9.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 167
9.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 167
9.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 167
9.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 167
9.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 167
9.4.2.1.6 COMPENSATION PLANNING 167
9.4.2.1.7 OTHERS 167
9.4.2.2 TALENT ACQUISITION 168
9.4.2.2.1 WORKFORCE PLANNING 168
9.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 168
9.4.2.2.3 NEW JOINER OFFER AND ONBOARDING 169
9.4.2.2.4 HIRING CLEARANCES 169
9.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND GLOBAL MOBILITY 169
9.4.2.2.6 OTHERS 169
9.5 SALES AND MARKETING 170
9.6 SOURCING, PROCUREMENT & SUPPLY CHAIN 171
9.6.1 PROCUREMENT ADMIN SUPPORT 172
9.6.2 PROCUREMENT CONSULTING 172
9.7 FACILITIES AND ADMINISTRATION 173
9.8 PRODUCT ENGINEERING 174
9.9 TRAINING 175
9.10 OTHERS 176
10 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 177
10.1 OVERVIEW 178
10.2 CAPTIVE 179
10.3 THIRD PARTY 180
11 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 181
11.1 OVERVIEW 182
11.2 CLOUD 183
11.3 ON PREMISE 184
12 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 185
12.1 OVERVIEW 186
12.2 LARGE ENTERPRISES 187
12.3 SMES 188
13 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 189
13.1 OVERVIEW 190
13.2 CONTRACT BASED 191
13.3 BUNDLED SERVICES 192
13.4 BEST-SHORE 193
13.5 FEE FOR SERVICE 194
14 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 195
14.1 OVERVIEW 196
14.2 IT AND TELECOMMUNICATION 198
14.2.1 CUSTOMER CARE 199
14.2.2 FINANCE AND ACCOUNTING 199
14.2.3 TALENT AND HR SERVICES 199
14.2.4 SALES AND MARKETING 200
14.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 200
14.2.6 FACILITIES AND ADMINISTRATION 200
14.2.7 PRODUCT ENGINEERING 200
14.2.8 TRAINING 200
14.2.9 OTHERS 200
14.3 MANUFACTURING 201
14.3.1 CUSTOMER CARE 202
14.3.2 FINANCE AND ACCOUNTING 202
14.3.3 TALENT AND HR SERVICES 202
14.3.4 SALES AND MARKETING 203
14.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 203
14.3.6 FACILITIES AND ADMINISTRATION 203
14.3.7 PRODUCT ENGINEERING 203
14.3.8 TRAINING 203
14.3.9 OTHERS 203
14.4 BFSI 204
14.4.1 CUSTOMER CARE 205
14.4.2 FINANCE AND ACCOUNTING 205
14.4.3 TALENT AND HR SERVICES 206
14.4.4 SALES AND MARKETING 206
14.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 206
14.4.6 FACILITIES AND ADMINISTRATION 206
14.4.7 PRODUCT ENGINEERING 206
14.4.8 TRAINING 206
14.4.9 OTHERS 206
14.5 GOVERNMENT & DEFENSE 207
14.5.1 CUSTOMER CARE 208
14.5.2 FINANCE AND ACCOUNTING 208
14.5.3 TALENT AND HR SERVICES 209
14.5.4 SALES AND MARKETING 209
14.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 209
14.5.6 FACILITIES AND ADMINISTRATION 209
14.5.7 PRODUCT ENGINEERING 209
14.5.8 TRAINING 209
14.5.9 OTHERS 209
14.6 TRANSPORTATION AND LOGISTICS 210
14.6.1 CUSTOMER CARE 211
14.6.2 FINANCE AND ACCOUNTING 211
14.6.3 TALENT AND HR SERVICES 211
14.6.4 SALES AND MARKETING 211
14.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 212
14.6.6 FACILITIES AND ADMINISTRATION 212
14.6.7 PRODUCT ENGINEERING 212
14.6.8 TRAINING 212
14.6.9 OTHERS 212
14.7 RETAIL & E-COMMERCE 213
14.7.1 CUSTOMER CARE 214
14.7.2 FINANCE AND ACCOUNTING 214
14.7.3 TALENT AND HR SERVICES 214
14.7.4 SALES AND MARKETING 215
14.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 215
14.7.6 FACILITIES AND ADMINISTRATION 215
14.7.7 PRODUCT ENGINEERING 215
14.7.8 TRAINING 215
14.7.9 OTHERS 215
14.8 TRAVEL AND HOSPITALITY 216
14.8.1 CUSTOMER CARE 217
14.8.2 FINANCE AND ACCOUNTING 217
14.8.3 TALENT AND HR SERVICES 217
14.8.4 SALES AND MARKETING 218
14.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 218
14.8.6 FACILITIES AND ADMINISTRATION 218
14.8.7 PRODUCT ENGINEERING 218
14.8.8 TRAINING 218
14.8.9 OTHERS 218
14.9 HEALTHCARE 219
14.9.1 CUSTOMER CARE 220
14.9.2 FINANCE AND ACCOUNTING 220
14.9.3 TALENT AND HR SERVICES 220
14.9.4 SALES AND MARKETING 220
14.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 221
14.9.6 FACILITIES AND ADMINISTRATION 221
14.9.7 PRODUCT ENGINEERING 221
14.9.8 TRAINING 221
14.9.9 OTHERS 221
14.10 ENERGY AND UTILITIES 222
14.10.1 CUSTOMER CARE 223
14.10.2 FINANCE AND ACCOUNTING 223
14.10.3 TALENT AND HR SERVICES 223
14.10.4 SALES AND MARKETING 224
14.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 224
14.10.6 FACILITIES AND ADMINISTRATION 224
14.10.7 PRODUCT ENGINEERING 224
14.10.8 TRAINING 224
14.10.9 OTHERS 224
14.11 EDUCATION 225
14.11.1 CUSTOMER CARE 226
14.11.2 FINANCE AND ACCOUNTING 226
14.11.3 TALENT AND HR SERVICES 226
14.11.4 SALES AND MARKETING 226
14.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 227
14.11.6 FACILITIES AND ADMINISTRATION 227
14.11.7 PRODUCT ENGINEERING 227
14.11.8 TRAINING 227
14.11.9 OTHERS 227
14.12 OTHERS 228
15 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 229
15.1 OVERVIEW 230
15.2 NORTH AMERICA 234
15.2.1 U.S. 254
15.2.2 CANADA 274
15.2.3 MEXICO 294
15.3 ASIA-PACIFIC 314
15.3.1 JAPAN 336
15.3.2 CHINA 356
15.3.3 INDIA 376
15.3.4 PHILIPPINES 396
15.3.5 SOUTH KOREA 416
15.3.6 AUSTRALIA 436
15.3.7 SINGAPORE 456
15.3.8 THAILAND 475
15.3.9 INDONESIA 494
15.3.10 MALAYSIA 514
15.3.11 VIETNAM 535
15.3.12 REST OF ASIA-PACIFIC 556
 
15.4 EUROPE 557
15.4.1 U.K. 578
15.4.2 GERMANY 598
15.4.3 FRANCE 618
15.4.4 ITALY 638
15.4.5 NETHERLANDS 658
15.4.6 SPAIN 678
15.4.7 SWITZERLAND 698
15.4.8 RUSSIA 718
15.4.9 BELGIUM 737
15.4.10 TURKEY 755
15.4.11 REST OF EUROPE 771
15.5 MIDDLE EAST AND AFRICA 772
15.5.1 U.A.E. 792
15.5.2 SAUDI ARABIA 812
15.5.3 SOUTH AFRICA 832
15.5.4 EGYPT 850
15.5.5 ISRAEL 866
15.5.6 REST OF MIDDLE EAST AND AFRICA 882
15.6 SOUTH AMERICA 883
15.6.1 BRAZIL 903
15.6.2 ARGENTINA 923
15.6.3 REST OF SOUTH AMERICA 939
16 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 940
16.1 COMPANY SHARE ANALYSIS: GLOBAL 940
16.2 COMPANY SHARE ANALYSIS: NORTH AMERICA 941
16.3 COMPANY SHARE ANALYSIS: EUROPE 942
16.4 COMPANY SHARE ANALYSIS: ASIA-PACIFIC 943
17 SWOT ANALYSIS 944
18 COMPANY PROFILE 945
18.1 ACCENTURE 945
18.1.1 COMPANY SNAPSHOT 945
18.1.2 REVENUE ANALYSIS 946
18.1.3 COMPANY SHARE ANALYSIS 946
18.1.4 SERVICE PORTFOLIO 947
18.1.5 RECENT DEVELOPMENTS 947
 
18.2 CONCENTRIX CORPORATION 948
18.2.1 COMPANY SNAPSHOT 948
18.2.2 REVENUE ANALYSIS 948
18.2.3 COMPANY SHARE ANALYSIS 949
18.2.4 SERVICE PORTFOLIO 949
18.2.5 RECENT DEVELOPMENTS 950
18.3 NTT DATA GROUP CORPORATION 951
18.3.1 COMPANY SNAPSHOT 951
18.3.2 REVENUE ANALYSIS 951
18.3.3 COMPANY SHARE ANALYSIS 952
18.3.4 SERVICES PORTFOLIO 952
18.3.5 RECENT DEVELOPMENTS 954
18.4 WIPRO 955
18.4.1 COMPANY SNAPSHOT 955
18.4.2 REVENUE ANALYSIS 955
18.4.3 COMPANY SHARE ANALYSIS 956
18.4.4 SERVICE PORTFOLIO 956
18.4.5 RECENT DEVELOPMENTS 957
18.5 HCL TECHNOLOGIES LIMITED 958
18.5.1 COMPANY SNAPSHOT 958
18.5.2 REVENUE ANALYSIS 958
18.5.3 COMPANY SHARE ANALYSIS 959
18.5.4 SERVICE PORTFOLIO 959
18.5.5 RECENT DEVELOPMENTS 961
18.6 ADP, INC. 963
18.6.1 COMPANY SNAPSHOT 963
18.6.2 REVENUE ANALYSIS 963
18.6.3 SOLUTION PORTFOLIO 964
18.6.4 RECENT DEVELOPMENTS 964
18.7 AIDEY 966
18.7.1 COMPANY SNAPSHOT 966
18.7.2 SERVICE PORTFOLIO 966
18.7.3 RECENT DEVELOPMENTS 967
18.8 ALAC ETOILE 968
18.8.1 COMPANY SNAPSHOT 968
18.8.2 SERVICES PORTFOLIO 968
18.8.3 RECENT DEVELOPMENT 969
 
18.9 AMDOCS 970
18.9.1 COMPANY SNAPSHOT 970
18.9.2 REVENUE ANALYSIS 970
18.9.3 SERVICE PORTFOLIO 971
18.9.4 RECENT DEVELOPMENTS 971
18.10 CAPGEMINI 972
18.10.1 COMPANY SNAPSHOT 972
18.10.2 REVENUE ANALYSIS 972
18.10.3 SERVICE PORTFOLIO 973
18.10.4 RECENT DEVELOPMENTS 974
18.11 COGNIZANT 975
18.11.1 COMPANY SNAPSHOT 975
18.11.2 REVENUE ANALYSIS 975
18.11.3 SERVICE PORTFOLIO 976
18.11.4 RECENT DEVELOPMENTS 976
18.12 COGNODATA 978
18.12.1 COMPANY SNAPSHOT 978
18.12.2 SOLUTION PORTFOLIO 978
18.12.3 RECENT DEVELOPMENT 979
18.13 CONDUENT, INC. 980
18.13.1 COMPANY SNAPSHOT 980
18.13.2 REVENUE ANALYSIS 980
18.13.3 SOLUTION PORTFOLIO 981
18.13.4 RECENT DEVELOPMENTS 983
18.14 DAEM DIRECCIÓN Y ADMINISTRACIÓN DE EMPRESAS, S.A. 985
18.14.1 COMPANY SNAPSHOT 985
18.14.2 SERVICE PORTFOLIO 985
18.14.3 RECENT DEVELOPMENT 986
18.15 DISYS, LLC 987
18.15.1 COMPANY SNAPSHOT 987
18.15.2 SERVICE PORTFOLIO 987
18.15.3 RECENT DEVELOPMENTS 988
18.16 EXLSERVICE HOLDINGS, INC. 989
18.16.1 COMPANY SNAPSHOT 989
18.16.2 REVENUE ANALYSIS 990
18.16.3 SERVICE PORTFOLIO 990
18.16.4 RECENT DEVELOPMENTS 991
 
18.17 GENPACT 992
18.17.1 COMPANY SNAPSHOT 992
18.17.2 REVENUE ANALYSIS 992
18.17.3 SERVICE PORTFOLIO 993
18.17.4 RECENT DEVELOPMENTS 993
18.18 H2A 994
18.18.1 COMPANY SNAPSHOT 994
18.18.2 SOLUTION PORTFOLIO 994
18.18.3 RECENT DEVELOPMENT 994
18.19 HELPWARE 995
18.19.1 COMPANY SNAPSHOT 995
18.19.2 SERVICES PORTFOLIO 995
18.19.3 RECENT DEVELOPMENTS 996
18.20 IBM CORPORATION 997
18.20.1 COMPANY SNAPSHOT 997
18.20.2 REVENUE ANALYSIS 997
18.20.3 SERVICE PORTFOLIO 998
18.20.4 RECENT DEVELOPMENTS 998
18.21 INFOSYS LIMITED 999
18.21.1 COMPANY SNAPSHOT 999
18.21.2 REVENUE ANALYSIS 999
18.21.3 SERVICE PORTFOLIO 1000
18.21.4 RECENT DEVELOPMENTS 1001
18.22 INTERSA 1002
18.22.1 COMPANY SNAPSHOT 1002
18.22.2 SERVICE PORTFOLIO 1002
18.22.3 RECENT DEVELOPMENT 1003
18.23 INTETICS INC. 1004
18.23.1 COMPANY SNAPSHOT 1004
18.23.2 SOLUTIONS PORTFOLIO 1004
18.23.3 RECENT DEVELOPMENTS 1005
18.24 INVENSIS TECHNOLOGIES PVT. LTD. 1006
18.24.1 COMPANY SNAPSHOT 1006
18.24.2 SERVICE PORTFOLIO 1006
18.24.3 RECENT DEVELOPMENT 1008
18.25 MEDITERRANEAN CONSULTING 1009
18.25.1 COMPANY SNAPSHOT 1009
18.25.2 SOLUTION PORTFOLIO 1009
18.25.3 RECENT DEVELOPMENTS 1010
 
18.26 NCR VOYIX CORPORATION 1011
18.26.1 COMPANY SNAPSHOT 1011
18.26.2 REVENUE ANALYSIS 1011
18.26.3 SERVICE PORTFOLIO 1012
18.26.4 RECENT DEVELOPMENTS 1013
18.27 NEWCO COMMUNICATIONS 1014
18.27.1 COMPANY SNAPSHOT 1014
18.27.2 SOLUTION PORTFOLIO 1014
18.27.3 RECENT DEVELOPMENTS 1015
18.28 NOVA BPO 1016
18.28.1 COMPANY SNAPSHOT 1016
18.28.2 SERVICE PORTFOLIO 1016
18.28.3 RECENT DEVELOPMENT 1017
18.29 OCTOPUS TECH 1018
18.29.1 COMPANY SNAPSHOT 1018
18.29.2 SERVICES PORTFOLIO 1018
18.29.3 RECENT DEVELOPMENTS 1019
18.30 PLAXONIC TECHNOLOGIES 1020
18.30.1 COMPANY SNAPSHOT 1020
18.30.2 SERVICE PORTFOLIO 1020
18.30.3 RECENT DEVELOPMENT 1020
18.31 SODEXO 1021
18.31.1 COMPANY SNAPSHOT 1021
18.31.2 REVENUE ANALYSIS 1021
18.31.3 SERVICE PORTFOLIO 1022
18.31.4 RECENT DEVELOPMENT 1022
18.32 SUNTEC WEB SERVICES PVT. LTD. 1023
18.32.1 COMPANY SNAPSHOT 1023
18.32.2 SERVICE PORTFOLIO 1023
18.32.3 RECENT DEVELOPMENTS 1025
18.33 TATA CONSULTANCY SERVICES LIMITED 1026
18.33.1 COMPANY SNAPSHOT 1026
18.33.2 REVENUE ANALYSIS 1026
18.33.3 SERVICE PORTFOLIO 1027
18.33.4 RECENT DEVELOPMENTS 1027
18.34 TECH MAHINDRA LIMITED. 1029
18.34.1 COMPANY SNAPSHOT 1029
18.34.2 REVENUE ANALYSIS 1029
18.34.3 SERVICE PORTFOLIO 1030
18.34.4 RECENT DEVELOPMENTS 1030
18.35 TRIA HORA 1032
18.35.1 COMPANY SNAPSHOT 1032
18.35.2 SERVICE PORTFOLIO 1032
18.35.3 RECENT DEVELOPMENT 1032
18.36 TRINITER 1033
18.36.1 COMPANY SNAPSHOT 1033
18.36.2 SERVICE PORTFOLIO 1033
18.36.3 RECENT DEVELOPMENT 1034
18.37 TTEC 1035
18.37.1 COMPANY SNAPSHOT 1035
18.37.2 REVENUE ANALYSIS 1035
18.37.3 SERVICE PORTFOLIO 1036
18.37.4 RECENT DEVELOPMENTS 1037
18.38 UNITY COMMUNICATIONS 1039
18.38.1 COMPANY SNAPSHOT 1039
18.38.2 SERVICE PORTFOLIO 1039
18.38.3 RECENT DEVELOPMENTS 1040
18.39 WNS (HOLDINGS) LTD. 1041
18.39.1 COMPANY SNAPSHOT 1041
18.39.2 REVENUE ANALYSIS 1041
18.39.3 SOLUTION PORTFOLIO 1042
18.39.4 RECENT DEVELOPMENTS 1043
18.40 XTERNA 1045
18.40.1 COMPANY SNAPSHOT 1045
18.40.2 SERVICE PORTFOLIO 1045
18.40.3 RECENT DEVELOPMENT 1045
19 QUESTIONNAIRE 1046
20 RELATED REPORTS 1051