Summary

The Philippines payment kiosk industry market is expected to reach USD 10.62 billion by 2032 from USD 2.78 billion in 2024, growing with a CAGR of 18.4% in the forecast period of 2025 to 2032.
Market Segmentation:
Philippines Payment Kiosk Industry Market, By Type of Payment Kiosks (Bill Payment Kiosks, Retail Kiosks, E-Commerce & Remittance Kiosk, Transportation Kiosks, Government Service Kiosk and Others), Service Type (Current Service and Pipeline Service), Payment Mode (Cash Payments, Mobile Wallets, Card Payments and Others), Payment Industry (Offline, Online, and Informal), Application (Self Service Kiosks, Interactive Kiosks, & Point-of-Sale (PoS) Kiosks), End-User (Retail Sector, Government Sector, BFSI (Banking, Financial Services, and Insurance), Transportation & Travel, Healthcare Industry and Others) - Industry Trends and Forecast to 2032
Overview of Philippines Payment Kiosk Industry Market Dynamics:
Drivers
• Banks and fintech’s expanding kiosk services nationwide
• Increasing demand for self-service payment automation
Restraints
• Limited internet connectivity in rural and remote areas
• Data privacy concerns among customers using kiosks.
Opportunity
• Integrating with mobile wallets for seamless payments
• Rise of cashless payments creating more kiosk demand
Market Players:
The key market players operating in the Philippines payment kiosk industry market are listed below:
• Diebold Nixdorf, Incorporated.
• Gcash
• VeriFone, Inc.
• Zebra Technologies Corp.
• Maya
• Electronic Commerce Payments (EC PAY) Inc.
• TouchPay
• XIPHIAS Software Technologies Pvt. Ltd.
• TouchMedia Philippines, Inc.
• ID TECH
• Gemini Group of Companies

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Table of Contents

TABLE OF CONTENTS
1 INTRODUCTION 13
1.1 OBJECTIVES OF THE STUDY 13
1.2 MARKET DEFINITION 13
1.3 OVERVIEW OF PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET 13
1.4 CURRENCY AND PRICING 14
1.5 LIMITATIONS 15
1.6 MARKETS COVERED 15
2 MARKET SEGMENTATION 18
2.1 MARKETS COVERED 18
2.2 YEARS CONSIDERED FOR THE STUDY 19
2.3 DBMR TRIPOD DATA VALIDATION MODEL 20
2.4 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 23
2.5 DBMR MARKET POSITION GRID 24
2.6 VENDOR SHARE ANALYSIS 25
2.7 MULTIVARIATE MODELING 26
2.8 TYPE OF PAYMENT KIOSKS TIMELINE CURVE 26
2.9 MARKET APPLICATION COVERAGE GRID 27
2.10 SECONDARY SOURCES 28
2.11 ASSUMPTIONS 28
3 EXECUTIVE SUMMARY 29
4 PREMIUM INSIGHTS 35
4.1 MICRO-MARKETS IN THE PAYMENT KIOSK INDUSTRY IN THE PHILIPPINES 36
4.2 EMERGING FINANCIAL SERVICES: THE NEED FOR CASHOUT, CARDLESS WITHDRAWALS, DEPOSIT ACCEPTANCE, AND OTHER VALUE-ADDED SOLUTIONS 38
4.2.1 CASHOUT SERVICES 38
4.2.2 CARDLESS WITHDRAWALS 38
4.2.3 DEPOSIT ACCEPTANCE 38
4.2.4 MOBILE PAYMENTS AND DIGITAL WALLET INTEGRATION 39
4.2.5 PEER-TO-PEER (P2P) TRANSFERS VIA KIOSKS 39
4.2.6 DIGITAL INSURANCE AND MICRO-INSURANCE OFFERINGS 39
4.3 TARGETING USER PROFILES FOR THE PHILIPPINE PAYMENT KIOSK MARKET: TAILORED 41
4.3.1 STRUGGLING PROVIDERS (FRUSTRATED WITH CURRENT PAYMENT INEFFICIENCIES) 41
4.3.2 HESITANT TRADITIONALISTS (CASH-PREFERRED, SKEPTICAL OF TECH) 42
4.4 RESPONSIBLE ENTHUSIASTS (EARLY ADOPTERS, TECH-DRIVEN) 43
4.5 STRATEGIES TO ACHIEVE MARKET DOMINANCE IN THE CASH-IN AND CASH-OUT KIOSK INDUSTRY IN THE PHILIPPINES BY 2029 44
4.5.1 MARKET LANDSCAPE AND CURRENT STATE OF KIOSK INDUSTRY 44
4.5.2 TARGET MARKET SEGMENTATION FOR KIOSK EXPANSION: RURAL AREAS AND UNDERSERVED COMMUNITIES 44
4.5.3 OPERATIONAL EXPANSION STRATEGY FOR 9,000 KIOSKS 44
4.5.3.1 TECHNOLOGY AND INFRASTRUCTURE CONSIDERATIONS 44
4.5.3.2 CUSTOMER ACQUISITION AND ENGAGEMENT 45
4.5.3.3 FINANCIAL PROJECTIONS AND KPIS FOR GROWTH 45
4.6 MARKET OPPORTUNITIES AND CHALLENGES FOR STAKEHOLDERS 46
4.7 SUPPLY AND DEMAND ANALYSIS OF THE PAYMENT KIOSK INDUSTRY 47
4.8 INDUSTRY ANALYSIS & FUTURISTIC SCENARIO 48
4.9 PENETRATION AND GROWTH PROSPECT MAPPING 51
4.10 NEW BUSINESS AND EMERGING BUSINESS REVENUE OPPORTUNITIES 52
4.11 TECHNOLOGY ANALYSIS 53
4.11.1 KEY TECHNOLOGIES 53
4.11.2 COMPLEMENTARY TECHNOLOGIES 53
4.11.3 ADJACENT TECHNOLOGIES 54
4.12 TECHNOLOGY MATRIX 55
4.13 CHALLENGES 58
4.14 COMPANY COMPARATIVE ANALYSIS 59
4.15 COMPANY SERVICE PLATFORM MATRIX 61
4.16 USED CASES & ITS ANALYSIS 62
5 REGULATORY STANDARDS 65
6 MARKET OVERVIEW 67
6.1 DRIVERS 69
6.1.1 BANKS AND FINTECHS EXPANDING KIOSK SERVICES NATIONWIDE 69
6.1.2 INCREASING DEMAND FOR SELF-SERVICE PAYMENT AUTOMATION 70
6.1.3 EXPANDING ACCESS OF PAYMENT KIOSKS IN UNBANKED AREAS 71
6.1.4 GROWING USE OF GCASH, MAYA, AND COINS. PH WALLETS 72
6.2 RESTRAINTS 73
6.2.1 LIMITED INTERNET CONNECTIVITY IN RURAL AND REMOTE AREAS 73
6.2.2 DATA PRIVACY CONCERNS AMONG CUSTOMERS USING KIOSKS 74
6.3 OPPORTUNITY 75
6.3.1 INTEGRATING WITH MOBILE WALLETS FOR SEAMLESS PAYMENTS 75
6.3.2 RISE OF CASHLESS PAYMENTS CREATING MORE KIOSK DEMAND 75
6.3.3 POTENTIAL FOR PARTNERSHIPS WITH LOCAL BUSINESSES AND MERCHANTS 77
6.4 CHALLENGES 78
6.4.1 HIGH UPFRONT INVESTMENT AND OPERATIONAL COSTS FOR KIOSKS 78
6.4.2 RISING POS SYSTEM ADOPTION REDUCES KIOSK RELIANCE 79
7 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY TYPE OF PAYMENT KIOSKS 81
7.1 OVERVIEW 82
7.2 BILL PAYMENT KIOSKS 83
7.3 RETAIL KIOSKS 83
7.4 E-COMMERCE AND REMITTANCE KIOSK 83
7.5 TRANSPORTATION KIOSKS 83
7.6 GOVERNMENT SERVICE KIOSK 84
7.7 OTHERS 84
8 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY SERVICE TYPE 85
8.1 OVERVIEW 86
8.2 CURRENT SERVICE 87
8.2.1 CASH IN 87
8.2.2 BILLS PAYMENT 87
8.2.3 MOBILE TOP-UPS 87
8.2.4 TRANSPORT TOP-UPS 88
8.3 PIPELINE SERVICE 88
8.3.1 CASH OUT 88
8.3.2 CARDLESS WITHDRAWALS 88
8.3.3 DEPOSIT ACCEPTANCE 88
9 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY PAYMENT MODE 89
9.1 OVERVIEW 90
9.2 CASH PAYMENTS 91
9.3 MOBILE WALLETS 91
9.4 CARD PAYMENTS 91
9.5 OTHERS 91
10 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY PAYMENT INDUSTRY 92
10.1 OVERVIEW 93
10.2 OFFLINE 94
10.3 ONLINE 94
10.4 INFORMAL 94
11 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY APPLICATION 95
11.1 OVERVIEW 96
11.2 SELF SERVICE KIOSKS 97
11.2.1 RETAIL PAYMENTS 97
11.2.2 BANKING AND FINANCIAL TRANSACTIONS 97
11.2.3 TICKETING AND TRANSPORTATION 98
11.2.4 UTILITY PAYMENTS 98
11.2.5 FOOD AND BEVERAGE 98
11.2.6 GOVERNMENT SERVICES 98
11.2.7 OTHERS 98
11.3 INTERACTIVE KIOSKS 98
11.3.1 INFORMATION AND DIRECTORY 98
11.3.2 DIGITAL ADVERTISING 99
11.3.3 OTHERS 99
11.4 POINT-OF-SALE (POS) KIOSKS 99
11.4.1 RETAIL POS 99
11.4.2 MOBILE POS INTEGRATION 99
12 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, BY END-USER 100
12.1 OVERVIEW 101
12.2 RETAIL SECTOR 102
12.2.1 BILL PAYMENT KIOSKS 102
12.2.2 RETAIL KIOSKS 103
12.2.3 E-COMMERCE AND REMITTANCE KIOSK 103
12.2.4 TRANSPORTATION KIOSKS 103
12.2.5 GOVERNMENT SERVICE KIOSK 103
12.2.6 OTHERS 103
12.3 GOVERNMENT SECTOR 103
12.3.1 GOVERNMENT SERVICE KIOSK 104
12.3.2 BILL PAYMENT KIOSKS 104
12.3.3 RETAIL KIOSKS 104
12.3.4 E-COMMERCE AND REMITTANCE KIOSK 104
12.3.5 TRANSPORTATION KIOSKS 104
12.3.6 OTHERS 104
12.4 BFSI (BANKING, FINANCIAL SERVICES, AND INSURANCE) 105
12.4.1 E-COMMERCE AND REMITTANCE KIOSK 105
12.4.2 BILL PAYMENT KIOSKS 105
12.4.3 RETAIL KIOSKS 105
12.4.4 GOVERNMENT SERVICE KIOSK 105
12.4.5 TRANSPORTATION KIOSKS 105
12.4.6 OTHERS 106
12.5 TRANSPORTATION & TRAVEL 106
12.5.1 TRANSPORTATION KIOSKS 106
12.5.2 BILL PAYMENT KIOSKS 106
12.5.3 RETAIL KIOSKS 106
12.5.4 E-COMMERCE AND REMITTANCE KIOSK 106
12.5.5 GOVERNMENT SERVICE KIOSK 107
12.5.6 OTHERS 107
12.6 HEALTHCARE INDUSTRY 107
12.6.1 BILL PAYMENT KIOSKS 107
12.6.2 RETAIL KIOSKS 107
12.6.3 E-COMMERCE AND REMITTANCE KIOSK 108
12.6.4 GOVERNMENT SERVICE KIOSK 108
12.6.5 TRANSPORTATION KIOSKS 108
12.6.6 OTHERS 108
12.7 OTHERS 108
13 PHILIPPINES PAYMENT KIOSK INDUSTRY MARKET, COMPANY LANDSCAPE 109
13.1 COMPANY SHARE ANALYSIS: PHILIPPINES 109
14 SWOT ANALYSIS 110
15 COMPANY PROFILES 111
15.1 DIEBOLD NIXDORF, INCORPORATED 111
15.1.1 COMPANY SNAPSHOT 111
15.1.2 REVENUE ANALYSIS 111
15.1.3 PRODUCT PORTFOLIO 112
15.1.4 RECENT DEVELOPMENT/NEWS 113
15.2 GCASH 114
15.2.1 COMPANY SNAPSHOT 114
15.2.2 SERVICE PORTFOLIO 114
15.2.3 RECENT DEVELOPMENT 115
15.3 VERIFONE, INC 116
15.3.1 COMPANY SNAPSHOT 116
15.3.2 PRODUCT PORTFOLIO 116
15.3.3 RECENT DEVELOPMENT/NEWS 118
15.4 ZEBRA TECHNOLOGIES CORP. 120
15.4.1 COMPANY SNAPSHOT 120
15.4.2 REVENUE ANALYSIS 120
15.4.3 PRODUCT PORTFOLIO 121
15.4.4 RECENT DEVELOPMENT/NEWS 123
15.5 MAYA 124
15.5.1 COMPANY SNAPSHOT 124
15.5.2 SERVICE PORTFOLIO 124
15.5.3 RECENT DEVELOPMENT/NEWS 125
15.6 ELECTRONIC COMMERCE PAYMENTS (EC PAY) INC. 127
15.6.1 COMPANY SNAPSHOT 127
15.6.2 SERVICE PORTFOLIO 127
15.6.3 RECENT DEVELOPMENT 128
15.7 GEMINI GROUP OF COMPANIES 129
15.7.1 COMPANY SNAPSHOT 129
15.7.2 PRODUCT PORTFOLIO 129
15.7.3 RECENT DEVELOPMENT 129
15.8 ID TECH 130
15.8.1 COMPANY SNAPSHOT 130
15.8.2 PRODUCT PORTFOLIO 130
15.8.3 RECENT DEVELOPMENT/NEWS 131
15.9 TOUCHMEDIA PHILIPPINES, INC. 133
15.9.1 COMPANY SNAPSHOT 133
15.9.2 PRODUCT PORTFOLIO 133
15.9.3 RECENT DEVELOPMENT 135
15.10 TOUCHPAY 136
15.10.1 COMPANY SNAPSHOT 136
15.10.2 SERVICE PORTFOLIO 136
15.10.3 RECENT DEVELOPMENT 136
15.11 XIPHIAS SOFTWARE TECHNOLOGIES PVT. LTD. 137
15.11.1 COMPANY SNAPSHOT 137
15.11.2 PRODUCT PORTFOLIO 137
15.11.3 RECENT DEVELOPMENT/NEWS 141
16 QUESTIONNAIRE 142
17 RELATED REPORTS 145