Contact Center As a Service Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Type (SMEs and Large Enterprises), By Industry (BFSI, IT & Telecommunications, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), By Region, By Competition 2019-2029
サービスとしてのコンタクトセンターの世界市場規模は2023年に50.8億米ドルとなり、2029年までの年平均成長率は14.19%で、予測期間中に力強い成長が予測されている。
CCaaS(Contact Center as a Service)市場には、顧客エンゲージメントとコミュニケーションのニーズに合わ…