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Communication is crucial for any business, not just in building employee-customer relationships, but in making sure that all employees are on the same page. Communication can easily be accomplished in person, but it's more of a challenge among employees in satellite offices or other parts of the country. That's where instant messaging comes in handy; it enables employees to chat virtually and solve problems. This report studies the Business Instant Messaging Software market.

Market Analysis and Insights: Global Business Instant Messaging Software Market
The global Business Instant Messaging Software market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Business Instant Messaging Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Business Instant Messaging Software market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Business Instant Messaging Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Business Instant Messaging Software market.

Global Business Instant Messaging Software Scope and Market Size
Business Instant Messaging Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Business Instant Messaging Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
On-premise
Cloud-based

Segment by Application
SMEs
Large Enterprises

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
ezTalks
Flock
Freshchat
Genesys
HelpCrunch
Liscio
LiveAgent
MangoApps Inc.
Mirrorfly
Nextiva
Quire
Salesforce
Skype
Slack
Talkspirit
Twist
Zendesk
Zoho

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目次

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Business Instant Messaging Software Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 On-premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global Business Instant Messaging Software Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Business Instant Messaging Software Market Perspective (2016-2027)
2.2 Business Instant Messaging Software Growth Trends by Regions
2.2.1 Business Instant Messaging Software Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Business Instant Messaging Software Historic Market Share by Regions (2016-2021)
2.2.3 Business Instant Messaging Software Forecasted Market Size by Regions (2022-2027)
2.3 Business Instant Messaging Software Industry Dynamic
2.3.1 Business Instant Messaging Software Market Trends
2.3.2 Business Instant Messaging Software Market Drivers
2.3.3 Business Instant Messaging Software Market Challenges
2.3.4 Business Instant Messaging Software Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Business Instant Messaging Software Players by Revenue
3.1.1 Global Top Business Instant Messaging Software Players by Revenue (2016-2021)
3.1.2 Global Business Instant Messaging Software Revenue Market Share by Players (2016-2021)
3.2 Global Business Instant Messaging Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Business Instant Messaging Software Revenue
3.4 Global Business Instant Messaging Software Market Concentration Ratio
3.4.1 Global Business Instant Messaging Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Business Instant Messaging Software Revenue in 2020
3.5 Business Instant Messaging Software Key Players Head office and Area Served
3.6 Key Players Business Instant Messaging Software Product Solution and Service
3.7 Date of Enter into Business Instant Messaging Software Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Business Instant Messaging Software Breakdown Data by Type
4.1 Global Business Instant Messaging Software Historic Market Size by Type (2016-2021)
4.2 Global Business Instant Messaging Software Forecasted Market Size by Type (2022-2027)

5 Business Instant Messaging Software Breakdown Data by Application
5.1 Global Business Instant Messaging Software Historic Market Size by Application (2016-2021)
5.2 Global Business Instant Messaging Software Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America Business Instant Messaging Software Market Size (2016-2027)
6.2 North America Business Instant Messaging Software Market Size by Type
6.2.1 North America Business Instant Messaging Software Market Size by Type (2016-2021)
6.2.2 North America Business Instant Messaging Software Market Size by Type (2022-2027)
6.2.3 North America Business Instant Messaging Software Market Size by Type (2016-2027)
6.3 North America Business Instant Messaging Software Market Size by Application
6.3.1 North America Business Instant Messaging Software Market Size by Application (2016-2021)
6.3.2 North America Business Instant Messaging Software Market Size by Application (2022-2027)
6.3.3 North America Business Instant Messaging Software Market Size by Application (2016-2027)
6.4 North America Business Instant Messaging Software Market Size by Country
6.4.1 North America Business Instant Messaging Software Market Size by Country (2016-2021)
6.4.2 North America Business Instant Messaging Software Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada

7 Europe
7.1 Europe Business Instant Messaging Software Market Size (2016-2027)
7.2 Europe Business Instant Messaging Software Market Size by Type
7.2.1 Europe Business Instant Messaging Software Market Size by Type (2016-2021)
7.2.2 Europe Business Instant Messaging Software Market Size by Type (2022-2027)
7.2.3 Europe Business Instant Messaging Software Market Size by Type (2016-2027)
7.3 Europe Business Instant Messaging Software Market Size by Application
7.3.1 Europe Business Instant Messaging Software Market Size by Application (2016-2021)
7.3.2 Europe Business Instant Messaging Software Market Size by Application (2022-2027)
7.3.3 Europe Business Instant Messaging Software Market Size by Application (2016-2027)
7.4 Europe Business Instant Messaging Software Market Size by Country
7.4.1 Europe Business Instant Messaging Software Market Size by Country (2016-2021)
7.4.2 Europe Business Instant Messaging Software Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific Business Instant Messaging Software Market Size (2016-2027)
8.2 Asia-Pacific Business Instant Messaging Software Market Size by Type
8.2.1 Asia-Pacific Business Instant Messaging Software Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Business Instant Messaging Software Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Business Instant Messaging Software Market Size by Type (2016-2027)
8.3 Asia-Pacific Business Instant Messaging Software Market Size by Application
8.3.1 Asia-Pacific Business Instant Messaging Software Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Business Instant Messaging Software Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Business Instant Messaging Software Market Size by Application (2016-2027)
8.4 Asia-Pacific Business Instant Messaging Software Market Size by Region
8.4.1 Asia-Pacific Business Instant Messaging Software Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Business Instant Messaging Software Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America Business Instant Messaging Software Market Size (2016-2027)
9.2 Latin America Business Instant Messaging Software Market Size by Type
9.2.1 Latin America Business Instant Messaging Software Market Size by Type (2016-2021)
9.2.2 Latin America Business Instant Messaging Software Market Size by Type (2022-2027)
9.2.3 Latin America Business Instant Messaging Software Market Size by Type (2016-2027)
9.3 Latin America Business Instant Messaging Software Market Size by Application
9.3.1 Latin America Business Instant Messaging Software Market Size by Application (2016-2021)
9.3.2 Latin America Business Instant Messaging Software Market Size by Application (2022-2027)
9.3.3 Latin America Business Instant Messaging Software Market Size by Application (2016-2027)
9.4 Latin America Business Instant Messaging Software Market Size by Country
9.4.1 Latin America Business Instant Messaging Software Market Size by Country (2016-2021)
9.4.2 Latin America Business Instant Messaging Software Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa Business Instant Messaging Software Market Size (2016-2027)
10.2 Middle East & Africa Business Instant Messaging Software Market Size by Type
10.2.1 Middle East & Africa Business Instant Messaging Software Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Business Instant Messaging Software Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Business Instant Messaging Software Market Size by Type (2016-2027)
10.3 Middle East & Africa Business Instant Messaging Software Market Size by Application
10.3.1 Middle East & Africa Business Instant Messaging Software Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Business Instant Messaging Software Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Business Instant Messaging Software Market Size by Application (2016-2027)
10.4 Middle East & Africa Business Instant Messaging Software Market Size by Country
10.4.1 Middle East & Africa Business Instant Messaging Software Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Business Instant Messaging Software Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 ezTalks
11.1.1 ezTalks Company Details
11.1.2 ezTalks Business Overview
11.1.3 ezTalks Business Instant Messaging Software Introduction
11.1.4 ezTalks Revenue in Business Instant Messaging Software Business (2016-2021)
11.1.5 ezTalks Recent Development
11.2 Flock
11.2.1 Flock Company Details
11.2.2 Flock Business Overview
11.2.3 Flock Business Instant Messaging Software Introduction
11.2.4 Flock Revenue in Business Instant Messaging Software Business (2016-2021)
11.2.5 Flock Recent Development
11.3 Freshchat
11.3.1 Freshchat Company Details
11.3.2 Freshchat Business Overview
11.3.3 Freshchat Business Instant Messaging Software Introduction
11.3.4 Freshchat Revenue in Business Instant Messaging Software Business (2016-2021)
11.3.5 Freshchat Recent Development
11.4 Genesys
11.4.1 Genesys Company Details
11.4.2 Genesys Business Overview
11.4.3 Genesys Business Instant Messaging Software Introduction
11.4.4 Genesys Revenue in Business Instant Messaging Software Business (2016-2021)
11.4.5 Genesys Recent Development
11.5 HelpCrunch
11.5.1 HelpCrunch Company Details
11.5.2 HelpCrunch Business Overview
11.5.3 HelpCrunch Business Instant Messaging Software Introduction
11.5.4 HelpCrunch Revenue in Business Instant Messaging Software Business (2016-2021)
11.5.5 HelpCrunch Recent Development
11.6 Liscio
11.6.1 Liscio Company Details
11.6.2 Liscio Business Overview
11.6.3 Liscio Business Instant Messaging Software Introduction
11.6.4 Liscio Revenue in Business Instant Messaging Software Business (2016-2021)
11.6.5 Liscio Recent Development
11.7 LiveAgent
11.7.1 LiveAgent Company Details
11.7.2 LiveAgent Business Overview
11.7.3 LiveAgent Business Instant Messaging Software Introduction
11.7.4 LiveAgent Revenue in Business Instant Messaging Software Business (2016-2021)
11.7.5 LiveAgent Recent Development
11.8 MangoApps Inc.
11.8.1 MangoApps Inc. Company Details
11.8.2 MangoApps Inc. Business Overview
11.8.3 MangoApps Inc. Business Instant Messaging Software Introduction
11.8.4 MangoApps Inc. Revenue in Business Instant Messaging Software Business (2016-2021)
11.8.5 MangoApps Inc. Recent Development
11.9 Mirrorfly
11.9.1 Mirrorfly Company Details
11.9.2 Mirrorfly Business Overview
11.9.3 Mirrorfly Business Instant Messaging Software Introduction
11.9.4 Mirrorfly Revenue in Business Instant Messaging Software Business (2016-2021)
11.9.5 Mirrorfly Recent Development
11.10 Nextiva
11.10.1 Nextiva Company Details
11.10.2 Nextiva Business Overview
11.10.3 Nextiva Business Instant Messaging Software Introduction
11.10.4 Nextiva Revenue in Business Instant Messaging Software Business (2016-2021)
11.10.5 Nextiva Recent Development
11.11 Quire
11.11.1 Quire Company Details
11.11.2 Quire Business Overview
11.11.3 Quire Business Instant Messaging Software Introduction
11.11.4 Quire Revenue in Business Instant Messaging Software Business (2016-2021)
11.11.5 Quire Recent Development
11.12 Salesforce
11.12.1 Salesforce Company Details
11.12.2 Salesforce Business Overview
11.12.3 Salesforce Business Instant Messaging Software Introduction
11.12.4 Salesforce Revenue in Business Instant Messaging Software Business (2016-2021)
11.12.5 Salesforce Recent Development
11.13 Skype
11.13.1 Skype Company Details
11.13.2 Skype Business Overview
11.13.3 Skype Business Instant Messaging Software Introduction
11.13.4 Skype Revenue in Business Instant Messaging Software Business (2016-2021)
11.13.5 Skype Recent Development
11.14 Slack
11.14.1 Slack Company Details
11.14.2 Slack Business Overview
11.14.3 Slack Business Instant Messaging Software Introduction
11.14.4 Slack Revenue in Business Instant Messaging Software Business (2016-2021)
11.14.5 Slack Recent Development
11.15 Talkspirit
11.15.1 Talkspirit Company Details
11.15.2 Talkspirit Business Overview
11.15.3 Talkspirit Business Instant Messaging Software Introduction
11.15.4 Talkspirit Revenue in Business Instant Messaging Software Business (2016-2021)
11.15.5 Talkspirit Recent Development
11.16 Twist
11.16.1 Twist Company Details
11.16.2 Twist Business Overview
11.16.3 Twist Business Instant Messaging Software Introduction
11.16.4 Twist Revenue in Business Instant Messaging Software Business (2016-2021)
11.16.5 Twist Recent Development
11.17 Zendesk
11.17.1 Zendesk Company Details
11.17.2 Zendesk Business Overview
11.17.3 Zendesk Business Instant Messaging Software Introduction
11.17.4 Zendesk Revenue in Business Instant Messaging Software Business (2016-2021)
11.17.5 Zendesk Recent Development
11.18 Zoho
11.18.1 Zoho Company Details
11.18.2 Zoho Business Overview
11.18.3 Zoho Business Instant Messaging Software Introduction
11.18.4 Zoho Revenue in Business Instant Messaging Software Business (2016-2021)
11.18.5 Zoho Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details