世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

顧客体験管理の世界市場:コンポーネント別(ソリューション/サービス)、展開形態別(オンプレミス/クラウド)、タッチポイント別(ソーシャルメディア、支店/店舗、ウェブ、コールセンター、企業ウェブサイト、メール、モバイル、その他)、組織規模別(大企業/中小企業)、エンドユーザー産業別(IT・通信、自動車、小売、BFSI、ヘルスケア、メディア・エンターテインメント、その他)、企業別、地域別、予測・機会、2025年


Global Customer Experience Management Market By Component (Solution v/s Service), By Deployment Mode (On-Premise v/s Cloud), By Touch Point (Social Media, Branches/Stores, The Web, Call Centers, Company Website, Email, Mobile, Others), By Organization Size (Large Enterprises v/s SMEs), By End User Industry (IT & Telecom, Automotive, Retail, BFSI, Healthcare, Media & Entertainment, Others), By Company, By Region, Forecast & Opportunities, 2025

世界のカスタマーエクスペリエンスマネジメント市場は、予測期間中に目覚ましい成長を遂げると予想されます。世界のカスタマーエクスペリエンスマネジメント市場は、カスタマーエクスペリエンスを強化し、顧客... もっと見る

 

 

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TechSci Research
テックサイリサーチ
2022年7月1日 US$4,900
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世界のカスタマーエクスペリエンスマネジメント市場は、予測期間中に目覚ましい成長を遂げると予想されます。世界のカスタマーエクスペリエンスマネジメント市場は、カスタマーエクスペリエンスを強化し、顧客満足度を向上させるニーズの高まりが原動力となっています。さらに、顧客解約率を低減できる、より良い、より信頼性の高い、効率的な顧客サービスを提供するために、AI、ビッグデータ分析ソリューション、IoT、クラウドコンピューティング、機械学習などの先進技術の導入が増加していることが、2025年までの市場をさらに推進すると予測されます。さらに、同市場で事業を展開する主要ベンダーによる投資、研究開発、新製品の発表の増加は、今後数年間の市場成長のための有利な機会を生み出すと予想されます。しかし、そのような技術の利用可能性に関する認識不足が市場成長の妨げになる可能性があります。さらに、適切な技術を選択する上で、消費者の消極性と相まって高コストが予測期間中の市場成長をさらに阻害する可能性があります。

世界の顧客経験管理市場は、コンポーネント、展開モード、タッチポイント、組織規模、エンドユーザー産業、企業、地域に基づいて区分されます。展開モードに基づき、市場はオンプレミスとクラウドに二分することができます。クラウドセグメントは、柔軟性、拡張性、24時間365日の可用性、大容量のストレージスペースなど、クラウドに関連する理由により、市場を支配すると予想されます。タッチポイントの違いにより、市場はソーシャルメディア、支店・店舗、Web、コールセンター、企業Webサイト、電子メール、モバイル、その他に分類されます。モバイル分野は、2025年まで大きな成長を遂げると予想されています。これは、消費者の携帯電話使用の増加、モバイルアプリケーションの増加、モバイルマーケティングの成長などに起因しています。

顧客体験管理市場は、地域的には、アジア太平洋地域、北米、南米、ヨーロッパ、中東・アフリカなど、さまざまな地域に区分されています。これらの地域の中では、北米が技術の早期導入により、カスタマー・エクスペリエンス・マネジメント市場全体を支配すると予想されます。

カスタマー・エクスペリエンス・マネジメント市場で事業を展開する主要企業は、Adobe Systems, Inc.、Oracle Corporation、SAP SE、IBM Corporation、Avaya Inc.、NICE Systems、Nokia、OpenText、Tech Mahindra、Verint Systems、その他です。主要企業は、市場での競争力を維持するために、先進的な技術の開発や新しいサービスの提供を開始しています。その他の競争戦略としては、M&Aや新サービス開発などがあります。例えば、2019年3月、オラクルはイタリアの衣料品ブランドであるTWINSETと提携し、同社にオラクル・リテールの最新のPOS(Point of Service)技術を提供することになりました。この技術は、すべての取引の詳細を店舗スタッフに提供することにより、店舗スタッフが顧客に必要なスタイリングや最新の商品に関する情報などを提案することを支援し、TWINSETの店舗での顧客体験を向上させるものである。
本レポートの対象年
歴史的年数:2015年~2018年
基準年:2019年
予測年:2020年
予測期間:2021年~2025年
本調査の目的
- 2015年から2018年までの世界のカスタマーエクスペリエンスマネジメントの市場規模を分析、推計すること。
- 2019年から2025年までの世界のカスタマーエクスペリエンスマネジメントの市場規模および2025年までの成長率を予測・推計する。
- コンポーネント、展開モード、タッチポイント、組織規模、エンドユーザー産業、企業、地域分布に基づいて、世界のカスタマーエクスペリエンスマネジメント市場を分類、予測する。
- 世界のカスタマーエクスペリエンスマネジメント市場における支配的な地域やセグメントを特定する。
- 世界のカスタマーエクスペリエンスマネージメント市場の促進要因と課題を特定する。
- 世界のカスタマーエクスペリエンスマネジメント市場における拡張、新製品発表、M&Aなどの競争展開を検討する。
- 世界のカスタマーエクスペリエンスマネジメント市場で事業を展開する主要企業のプロファイルを特定し、分析する。
- 世界のカスタマーエクスペリエンスマネジメント市場で市場企業が採用する主要な持続可能な戦略を特定すること。
TechSci Researchは、この調査のために一次調査と徹底的な二次調査の両方を実施しました。最初に、TechSci Researchは世界中のサービスプロバイダのリストを入手しました。その後、TechSci Researchは特定された企業に対して一次調査の調査を実施しました。インタビューを行う際に、回答者には競合他社についても質問しました。この手法により、TechSci Research は、二次調査の制限により特定できなかったサービスプロバイダを含めることができました。TechSci Research は、世界中のサービスプロバイダ、流通チャネル、すべての主要プレイヤーの存在を分析しました。
TechSci Researchは、様々なエンドユーザセグメントに関するデータを記録し、将来の予測を行うボトムアップアプローチを用いて、世界の顧客経験管理市場の市場規模を算出した。TechSci Researchは、これらの値を業界の専門家や企業の代表者から入手し、適切で全体的な市場規模を得るためにこれらの製品タイプやアプリケーションの履歴データの分析を通じて外部で検証しました。企業のウェブサイト、ニュース記事、プレスリリース、企業の年次報告書、投資家向けプレゼンテーション、財務報告書など、さまざまな二次資料もTechSci Researchによって調査されました。
主な対象読者
- 顧客経験管理サービス提供企業
- 市場調査会社およびコンサルティング会社
- 規制当局や政策立案者などの政府機関
- カスタマーエクスペリエンスマネジメントに関連する組織、フォーラム、アライアンス
本調査は、サービスプロバイダ、サプライヤとパートナー、エンドユーザなどの業界関係者にとって重要ないくつかの重要な質問に対する回答を提供し、さらに、投資の戦略立案や市場機会の活用を可能にする上で有用です。
レポートの範囲
本レポートでは、世界のカスタマーエクスペリエンスマネジメント市場を、以下に詳述する業界動向に加えて、以下のカテゴリーに分類しています。
- 世界のカスタマーエクスペリエンスマネジメント市場、コンポーネント別
o ソリューション
o サービス
プロフェッショナル
マネージド
- カスタマー・エクスペリエンス・マネジメントの世界市場:展開モード別
o オンプレミス
o クラウド
- カスタマー・エクスペリエンス・マネジメントの世界市場:タッチポイント別
o ソーシャルメディア
o 支店/店舗
o ウェブ
o コールセンター
o 企業ウェブサイト
o Eメール
o モバイル
o その他
- カスタマー・エクスペリエンス・マネジメントの世界市場、組織規模別
o 大企業
o 中小企業
- カスタマー・エクスペリエンス・マネジメントの世界市場:エンドユーザー産業別
o IT・テレコム
o 自動車
o 小売
o BFSI
o ヘルスケア
メディア・エンターテインメント
その他
- カスタマー・エクスペリエンス・マネジメントの世界市場、地域別
o 北米
米国
カナダ
メキシコ
o ヨーロッパ
ドイツ
フランス
イギリス
イタリア
スペイン
o アジア太平洋地域
中国
日本
インド
韓国
オーストラリア
o 中東・アフリカ
南アフリカ共和国
サウジアラビア
UAE
クウェート
o 南米
ブラジル
アルゼンチン
コロンビア
競合他社の状況
企業プロファイル。世界の顧客経験管理市場における主要企業の詳細分析。
利用可能なカスタマイズ。
TechSci Researchでは、与えられた市場データをもとに、企業の特定のニーズに応じたカスタマイズを提供しています。このレポートでは、以下のカスタマイズが可能です。
企業情報
- 追加的な市場プレイヤーの詳細分析とプロファイリング(最大5社)。

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目次

1. Product Overview
2. Research Methodology
3. Impact of COVID-19 on Global Customer Experience Management Market
4. Executive Summary
5. Voice of Customer
6. Global Customer Experience Management Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Component (Solution v/s Service)
6.2.1.1. By Service (Professional v/s Managed)
6.2.2. By Deployment Mode (On-Premise v/s Cloud)
6.2.3. By Touch Point (Social Media, Branches/Stores, The Web, Call Centers, Company Website, Email, Mobile, Others)
6.2.4. By Organization Size (Large Enterprises v/s SMEs)
6.2.5. By End User Industry (IT & Telecom, Automotive, Retail, BFSI, Healthcare, Media & Entertainment, Others)
6.2.6. By Company (2019)
6.2.7. By Region
6.3. Product Market Map
7. Asia-Pacific Customer Experience Management Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Component
7.2.2. By Deployment Mode
7.2.3. By Touch Point
7.2.4. By Organization Size
7.2.5. By End User Industry
7.2.6. By Country
7.3. Asia-Pacific: Country Analysis
7.3.1. China Customer Experience Management Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Component
7.3.1.2.2. By Deployment Mode
7.3.1.2.3. By Touch Point
7.3.1.2.4. By Organization Size
7.3.1.2.5. By End User Industry
7.3.2. India Customer Experience Management Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Component
7.3.2.2.2. By Deployment Mode
7.3.2.2.3. By Touch Point
7.3.2.2.4. By Organization Size
7.3.2.2.5. By End User Industry
7.3.3. Australia Customer Experience Management Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Component
7.3.3.2.2. By Deployment Mode
7.3.3.2.3. By Touch Point
7.3.3.2.4. By Organization Size
7.3.3.2.5. By End User Industry
7.3.4. Japan Customer Experience Management Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Component
7.3.4.2.2. By Deployment Mode
7.3.4.2.3. By Touch Point
7.3.4.2.4. By Organization Size
7.3.4.2.5. By End User Industry
7.3.5. South Korea Customer Experience Management Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Component
7.3.5.2.2. By Deployment Mode
7.3.5.2.3. By Touch Point
7.3.5.2.4. By Organization Size
7.3.5.2.5. By End User Industry
8. Europe Customer Experience Management Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Component
8.2.2. By Deployment Mode
8.2.3. By Touch Point
8.2.4. By Organization Size
8.2.5. By End User Industry
8.2.6. By Country
8.3. Europe: Country Analysis
8.3.1. France Customer Experience Management Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Component
8.3.1.2.2. By Deployment Mode
8.3.1.2.3. By Touch Point
8.3.1.2.4. By Organization Size
8.3.1.2.5. By End User Industry
8.3.2. Germany Customer Experience Management Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Component
8.3.2.2.2. By Deployment Mode
8.3.2.2.3. By Touch Point
8.3.2.2.4. By Organization Size
8.3.2.2.5. By End User Industry
8.3.3. United Kingdom Customer Experience Management Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Component
8.3.3.2.2. By Deployment Mode
8.3.3.2.3. By Touch Point
8.3.3.2.4. By Organization Size
8.3.3.2.5. By End User Industry
8.3.4. Italy Customer Experience Management Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Component
8.3.4.2.2. By Deployment Mode
8.3.4.2.3. By Touch Point
8.3.4.2.4. By Organization Size
8.3.4.2.5. By End User Industry
8.3.5. Spain Customer Experience Management Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Component
8.3.5.2.2. By Deployment Mode
8.3.5.2.3. By Touch Point
8.3.5.2.4. By Organization Size
8.3.5.2.5. By End User Industry
9. North America Customer Experience Management Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Component
9.2.2. By Deployment Mode
9.2.3. By Touch Point
9.2.4. By Organization Size
9.2.5. By End User Industry
9.2.6. By Country
9.3. North America: Country Analysis
9.3.1. United States Customer Experience Management Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Component
9.3.1.2.2. By Deployment Mode
9.3.1.2.3. By Touch Point
9.3.1.2.4. By Organization Size
9.3.1.2.5. By End User Industry
9.3.2. Mexico Customer Experience Management Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Component
9.3.2.2.2. By Deployment Mode
9.3.2.2.3. By Touch Point
9.3.2.2.4. By Organization Size
9.3.2.2.5. By End User Industry
9.3.3. Canada Customer Experience Management Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Component
9.3.3.2.2. By Deployment Mode
9.3.3.2.3. By Touch Point
9.3.3.2.4. By Organization Size
9.3.3.2.5. By End User Industry
10. South America Customer Experience Management Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Component
10.2.2. By Deployment Mode
10.2.3. By Touch Point
10.2.4. By Organization Size
10.2.5. By End User Industry
10.2.6. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Customer Experience Management Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Component
10.3.1.2.2. By Deployment Mode
10.3.1.2.3. By Touch Point
10.3.1.2.4. By Organization Size
10.3.1.2.5. By End User Industry
10.3.2. Argentina Customer Experience Management Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Component
10.3.2.2.2. By Deployment Mode
10.3.2.2.3. By Touch Point
10.3.2.2.4. By Organization Size
10.3.2.2.5. By End User Industry
10.3.3. Colombia Customer Experience Management Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Component
10.3.3.2.2. By Deployment Mode
10.3.3.2.3. By Touch Point
10.3.3.2.4. By Organization Size
10.3.3.2.5. By End User Industry
11. Middle East and Africa Customer Experience Management Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Component
11.2.2. By Deployment Mode
11.2.3. By Touch Point
11.2.4. By Organization Size
11.2.5. By End User Industry
11.2.6. By Country
11.3. MEA: Country Analysis
11.3.1. South Africa Customer Experience Management Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Component
11.3.1.2.2. By Deployment Mode
11.3.1.2.3. By Touch Point
11.3.1.2.4. By Organization Size
11.3.1.2.5. By End User Industry
11.3.2. Saudi Arabia Customer Experience Management Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Component
11.3.2.2.2. By Deployment Mode
11.3.2.2.3. By Touch Point
11.3.2.2.4. By Organization Size
11.3.2.2.5. By End User Industry
11.3.3. UAE Customer Experience Management Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Component
11.3.3.2.2. By Deployment Mode
11.3.3.2.3. By Touch Point
11.3.3.2.4. By Organization Size
11.3.3.2.5. By End User Industry
11.3.4. Kuwait Customer Experience Management Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1. By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1. By Component
11.3.4.2.2. By Deployment Mode
11.3.4.2.3. By Touch Point
11.3.4.2.4. By Organization Size
11.3.4.2.5. By End User Industry
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Competitive Landscape
14.1. Adobe Systems, Inc.
14.2. Oracle Corporation
14.3. SAP SE
14.4. IBM Corporation
14.5. Avaya Inc.
14.6. NICE Systems
14.7. Nokia
14.8. OpenText
14.9. Tech Mahindra
14.10. Verint Systems
15. Strategic Recommendations
16. About Us & Disclaimer

 

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Summary


Global customer experience management market is expected to grow at an impressive rate during the forecast period. The global customer experience management market is driven by the growing need to enhance customer experience and improve the customer satisfaction levels. Additionally, increasing deployment of advanced technologies such as AI, big data analytics solution, IoT, Cloud Computing, Machine Learning, among others to provide better, more reliable and efficient customer services which can reduce customer churn rates are further expected to propel the market through 2025. Furthermore, increasing investments, R&D and new product launches by the major vendors operating in the market is expected to create lucrative opportunities for the market growth over the next few years. However, lack of awareness pertaining to the availability of such technologies can hamper the market growth. Besides, high cost coupled with reluctance among consumers in choosing the appropriate technology can further impede the market growth during the forecast period.

The global customer experience management market is segmented based on component, deployment mode, touch point, organization size, end user industry, company and region. Based on deployment mode, the market can be bifurcated into on-premise and cloud. The cloud segment is expected to dominate the market on account of the flexibility, scalability, 24/7 availability, large storage space, among others associated with cloud. Based on touch point, the market can be categorized into social media, branches/stores, the web, call centers, company website, email, mobile and others. The mobile segment is expected to register significant growth in the market through 2025. This can be ascribed to the rising use of mobile phones among the consumers, increasing number of mobile applications and growth in mobile marketing.

Regionally, the customer experience management market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected dominate the overall customer experience management market owing to the early adoption of technologies in the region.

The major players operating in the customer experience management market Adobe Systems, Inc., Oracle Corporation, SAP SE, IBM Corporation, Avaya Inc., NICE Systems, Nokia, OpenText, Tech Mahindra, Verint Systems and others. Major companies are developing advanced technologies and launching new services in order to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments. For instance, In March 2019, Oracle partnered with TWINSET, an Italian Clothing Brand, for providing the company with Oracle Retail’s modern point-of-service (POS) technology. This technology enhances customer experience at TWINSET stores by providing all transactional details to the in-store staff thus helping them suggest customers necessary styling and information related to the latest merchandise and more.
Years considered for this report:
Historical Years: 2015-2018
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2021–2025
Objective of the Study:
• To analyze and estimate the market size of global customer experience management market from 2015 to 2018.
• To estimate and forecast the market size of global customer experience management market from 2019 to 2025 and growth rate until 2025.
• To classify and forecast global customer experience management market based on component, deployment mode, touch point, organization size, end user industry, company and regional distribution.
• To identify dominant region or segment in the global customer experience management market.
• To identify drivers and challenges for global customer experience management market.
• To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global customer experience management market.
• To identify and analyze the profile of leading players operating in global customer experience management market.
• To identify key sustainable strategies adopted by market players in global customer experience management market.
TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the globe.
TechSci Research calculated the market size of global customer experience management market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.
Key Target Audience:
• Customer experience management service provider companies
• Market research and consulting firms
• Government bodies such as regulating authorities and policy makers
• Organizations, forums and alliances related to customer experience management
The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.
Report Scope:
In this report, global customer experience management market has been segmented into following categories, in addition to the industry trends which have also been detailed below:
• Global Customer Experience Management Market, By Component:
o Solution
o Service
 Professional
 Managed
• Global Customer Experience Management Market, By Deployment Mode:
o On-Premise
o Cloud
• Global Customer Experience Management Market, By Touch Point:
o Social Media
o Branches/Stores
o The Web
o Call Centers
o Company Website
o Email
o Mobile
o Others
• Global Customer Experience Management Market, By Organization Size:
o Large Enterprises
o SMEs
• Global Customer Experience Management Market, By End User Industry:
o IT & Telecom
o Automotive
o Retail
o BFSI
o Healthcare
o Media & Entertainment
o Others
• Global Customer Experience Management Market, By Region:
o North America
 United States
 Canada
 Mexico
o Europe
 Germany
 France
 United Kingdom
 Italy
 Spain
o Asia-Pacific
 China
 Japan
 India
 South Korea
 Australia
o Middle East & Africa
 South Africa
 Saudi Arabia
 UAE
 Kuwait
o South America
 Brazil
 Argentina
 Colombia
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in global customer experience management market.
Available Customizations:
With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:
Company Information
• Detailed analysis and profiling of additional market players (up to five).



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Table of Contents

1. Product Overview
2. Research Methodology
3. Impact of COVID-19 on Global Customer Experience Management Market
4. Executive Summary
5. Voice of Customer
6. Global Customer Experience Management Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Component (Solution v/s Service)
6.2.1.1. By Service (Professional v/s Managed)
6.2.2. By Deployment Mode (On-Premise v/s Cloud)
6.2.3. By Touch Point (Social Media, Branches/Stores, The Web, Call Centers, Company Website, Email, Mobile, Others)
6.2.4. By Organization Size (Large Enterprises v/s SMEs)
6.2.5. By End User Industry (IT & Telecom, Automotive, Retail, BFSI, Healthcare, Media & Entertainment, Others)
6.2.6. By Company (2019)
6.2.7. By Region
6.3. Product Market Map
7. Asia-Pacific Customer Experience Management Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Component
7.2.2. By Deployment Mode
7.2.3. By Touch Point
7.2.4. By Organization Size
7.2.5. By End User Industry
7.2.6. By Country
7.3. Asia-Pacific: Country Analysis
7.3.1. China Customer Experience Management Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Component
7.3.1.2.2. By Deployment Mode
7.3.1.2.3. By Touch Point
7.3.1.2.4. By Organization Size
7.3.1.2.5. By End User Industry
7.3.2. India Customer Experience Management Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Component
7.3.2.2.2. By Deployment Mode
7.3.2.2.3. By Touch Point
7.3.2.2.4. By Organization Size
7.3.2.2.5. By End User Industry
7.3.3. Australia Customer Experience Management Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Component
7.3.3.2.2. By Deployment Mode
7.3.3.2.3. By Touch Point
7.3.3.2.4. By Organization Size
7.3.3.2.5. By End User Industry
7.3.4. Japan Customer Experience Management Market Outlook
7.3.4.1. Market Size & Forecast
7.3.4.1.1. By Value
7.3.4.2. Market Share & Forecast
7.3.4.2.1. By Component
7.3.4.2.2. By Deployment Mode
7.3.4.2.3. By Touch Point
7.3.4.2.4. By Organization Size
7.3.4.2.5. By End User Industry
7.3.5. South Korea Customer Experience Management Market Outlook
7.3.5.1. Market Size & Forecast
7.3.5.1.1. By Value
7.3.5.2. Market Share & Forecast
7.3.5.2.1. By Component
7.3.5.2.2. By Deployment Mode
7.3.5.2.3. By Touch Point
7.3.5.2.4. By Organization Size
7.3.5.2.5. By End User Industry
8. Europe Customer Experience Management Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Component
8.2.2. By Deployment Mode
8.2.3. By Touch Point
8.2.4. By Organization Size
8.2.5. By End User Industry
8.2.6. By Country
8.3. Europe: Country Analysis
8.3.1. France Customer Experience Management Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Component
8.3.1.2.2. By Deployment Mode
8.3.1.2.3. By Touch Point
8.3.1.2.4. By Organization Size
8.3.1.2.5. By End User Industry
8.3.2. Germany Customer Experience Management Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Component
8.3.2.2.2. By Deployment Mode
8.3.2.2.3. By Touch Point
8.3.2.2.4. By Organization Size
8.3.2.2.5. By End User Industry
8.3.3. United Kingdom Customer Experience Management Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Component
8.3.3.2.2. By Deployment Mode
8.3.3.2.3. By Touch Point
8.3.3.2.4. By Organization Size
8.3.3.2.5. By End User Industry
8.3.4. Italy Customer Experience Management Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Component
8.3.4.2.2. By Deployment Mode
8.3.4.2.3. By Touch Point
8.3.4.2.4. By Organization Size
8.3.4.2.5. By End User Industry
8.3.5. Spain Customer Experience Management Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Component
8.3.5.2.2. By Deployment Mode
8.3.5.2.3. By Touch Point
8.3.5.2.4. By Organization Size
8.3.5.2.5. By End User Industry
9. North America Customer Experience Management Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Component
9.2.2. By Deployment Mode
9.2.3. By Touch Point
9.2.4. By Organization Size
9.2.5. By End User Industry
9.2.6. By Country
9.3. North America: Country Analysis
9.3.1. United States Customer Experience Management Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Component
9.3.1.2.2. By Deployment Mode
9.3.1.2.3. By Touch Point
9.3.1.2.4. By Organization Size
9.3.1.2.5. By End User Industry
9.3.2. Mexico Customer Experience Management Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Component
9.3.2.2.2. By Deployment Mode
9.3.2.2.3. By Touch Point
9.3.2.2.4. By Organization Size
9.3.2.2.5. By End User Industry
9.3.3. Canada Customer Experience Management Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Component
9.3.3.2.2. By Deployment Mode
9.3.3.2.3. By Touch Point
9.3.3.2.4. By Organization Size
9.3.3.2.5. By End User Industry
10. South America Customer Experience Management Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Component
10.2.2. By Deployment Mode
10.2.3. By Touch Point
10.2.4. By Organization Size
10.2.5. By End User Industry
10.2.6. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Customer Experience Management Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Component
10.3.1.2.2. By Deployment Mode
10.3.1.2.3. By Touch Point
10.3.1.2.4. By Organization Size
10.3.1.2.5. By End User Industry
10.3.2. Argentina Customer Experience Management Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Component
10.3.2.2.2. By Deployment Mode
10.3.2.2.3. By Touch Point
10.3.2.2.4. By Organization Size
10.3.2.2.5. By End User Industry
10.3.3. Colombia Customer Experience Management Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Component
10.3.3.2.2. By Deployment Mode
10.3.3.2.3. By Touch Point
10.3.3.2.4. By Organization Size
10.3.3.2.5. By End User Industry
11. Middle East and Africa Customer Experience Management Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Component
11.2.2. By Deployment Mode
11.2.3. By Touch Point
11.2.4. By Organization Size
11.2.5. By End User Industry
11.2.6. By Country
11.3. MEA: Country Analysis
11.3.1. South Africa Customer Experience Management Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Component
11.3.1.2.2. By Deployment Mode
11.3.1.2.3. By Touch Point
11.3.1.2.4. By Organization Size
11.3.1.2.5. By End User Industry
11.3.2. Saudi Arabia Customer Experience Management Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Component
11.3.2.2.2. By Deployment Mode
11.3.2.2.3. By Touch Point
11.3.2.2.4. By Organization Size
11.3.2.2.5. By End User Industry
11.3.3. UAE Customer Experience Management Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Component
11.3.3.2.2. By Deployment Mode
11.3.3.2.3. By Touch Point
11.3.3.2.4. By Organization Size
11.3.3.2.5. By End User Industry
11.3.4. Kuwait Customer Experience Management Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1. By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1. By Component
11.3.4.2.2. By Deployment Mode
11.3.4.2.3. By Touch Point
11.3.4.2.4. By Organization Size
11.3.4.2.5. By End User Industry
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Competitive Landscape
14.1. Adobe Systems, Inc.
14.2. Oracle Corporation
14.3. SAP SE
14.4. IBM Corporation
14.5. Avaya Inc.
14.6. NICE Systems
14.7. Nokia
14.8. OpenText
14.9. Tech Mahindra
14.10. Verint Systems
15. Strategic Recommendations
16. About Us & Disclaimer

 

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