Summary

Market definition and Overview
The Global Convergent Billing Market is valued at approximately USD 20.47 billion in 2024 and is anticipated to expand at a robust CAGR of 21.20% during the forecast period 2025-2035. Convergent billing refers to a unified billing framework that enables telecom operators and digital service providers to consolidate multiple services—including voice, data, and content—into a single customer invoice. This advanced billing architecture not only streamlines revenue collection and reduces operational complexities but also enhances the customer experience by delivering transparency and flexibility in service usage. The accelerating adoption of digital transformation initiatives, expansion of 5G, and the growing consumption of bundled services are steering the market toward exponential growth.
The rising demand for real-time billing, coupled with operators’ urgency to reduce churn rates, has pushed the adoption of convergent billing solutions across the telecom and IT landscape. These systems help enterprises adapt to dynamic pricing models, launch innovative service bundles, and maintain compliance with evolving regulatory frameworks. According to industry reports, the global mobile data traffic is projected to surpass 400 exabytes per month by 2030, underscoring the urgency for efficient and scalable billing systems. Moreover, the integration of advanced technologies such as AI, blockchain, and cloud-native platforms into billing systems is generating lucrative opportunities for vendors. However, the high initial implementation costs and complexities in migrating from legacy systems remain a challenge that operators need to overcome.
The detailed segments and sub-segments included in the report are:
By Solution:
• Customer Relationship Management
• Mediation
• Settlement & Payment Management
• Voucher Management
By Deployment Type:
• On-Premise
• Hosted
By Service:
• Customization Services
• Consulting Services
• Managed Services
By Region:
North America
• U.S.
• Canada
Europe
• UK
• Germany
• France
• Spain
• Italy
• Rest of Europe
Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• Rest of Asia Pacific
Latin America
• Brazil
• Mexico
Middle East & Africa
• UAE
• Saudi Arabia
• South Africa
• Rest of Middle East & Africa
On-Premise Deployment is Expected to Dominate the Market
Within the deployment type segmentation, the on-premise model is expected to dominate the global convergent billing market throughout the forecast period. Large telecom enterprises, due to their extensive subscriber base and need for customized billing functionalities, prefer on-premise systems that offer higher control, robust security, and advanced customization capabilities. Despite the high upfront cost, these deployments allow enterprises to integrate legacy systems seamlessly and manage sensitive customer data with minimal external intervention. While the hosted model is gaining significant traction thanks to its scalability and lower capital expenditure, on-premise solutions are projected to hold their ground as the preferred choice for established telecom operators.
Customer Relationship Management Leads in Revenue Contribution
When segmented by solution, Customer Relationship Management (CRM) emerges as the leading revenue-contributing category. Telecom and IT companies increasingly rely on CRM-integrated billing systems to gain a 360-degree view of customer interactions, personalize offerings, and improve loyalty programs. By consolidating data streams from various services into one coherent framework, CRM-powered billing ensures enhanced customer satisfaction while optimizing revenue streams. Although mediation and settlement solutions are witnessing swift adoption—driven by real-time transaction validation and payment management—the long-standing importance of CRM in shaping customer retention strategies makes it the most significant contributor in terms of overall market revenue.
The regions considered for the Global Convergent Billing Market study include North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America is poised to dominate the market in 2025, underpinned by its advanced telecom infrastructure, large-scale 5G deployments, and strong presence of leading billing solution providers. Europe follows closely with substantial investments in digital services, regulatory compliance initiatives, and wide adoption of bundled offerings. Meanwhile, Asia Pacific is forecasted to record the fastest growth, fueled by surging mobile subscriber penetration in countries like India and China, rapid digitalization, and a booming demand for OTT and content-based services. The proliferation of mobile wallets and e-payment systems across emerging economies further accelerates adoption in the region, making it the most dynamic growth frontier.
Major market players included in this report are:
• Huawei Technologies Co., Ltd.
• Amdocs Limited
• Ericsson AB
• Oracle Corporation
• Nokia Corporation
• IBM Corporation
• CSG Systems International, Inc.
• Comarch SA
• Optiva Inc.
• SAP SE
• Netcracker Technology Corporation
• Sterlite Technologies Limited
• ZTE Corporation
• BearingPoint Holding BV
• Telefonaktiebolaget LM Ericsson
Global Convergent Billing Market Report Scope:
• Historical Data – 2023, 2024
• Base Year for Estimation – 2024
• Forecast period – 2025-2035
• Report Coverage – Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
• Regional Scope – North America; Europe; Asia Pacific; Latin America; Middle East & Africa
• Customization Scope – Free report customization (equivalent to up to 8 analysts’ working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:
Key Takeaways:
• Market Estimates & Forecast for 10 years from 2025 to 2035.
• Annualized revenues and regional-level analysis for each market segment.
• Detailed analysis of the geographical landscape with country-level analysis of major regions.
• Competitive landscape with information on major players in the market.
• Analysis of key business strategies and recommendations on future market approach.
• Analysis of the competitive structure of the market.
• Demand side and supply side analysis of the market.

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Table of Contents

Table of Contents

Chapter 1. Global Convergent Billing Market Report Scope & Methodology
1.1. Research Objective
1.2. Research Methodology
1.2.1. Forecast Model
1.2.2. Desk Research
1.2.3. Top Down and Bottom-Up Approach
1.3. Research Attributes
1.4. Scope of the Study
1.4.1. Market Definition
1.4.2. Market Segmentation
1.5. Research Assumption
1.5.1. Inclusion & Exclusion
1.5.2. Limitations
1.5.3. Years Considered for the Study

Chapter 2. Executive Summary
2.1. CEO/CXO Standpoint
2.2. Strategic Insights
2.3. ESG Analysis
2.4. key Findings

Chapter 3. Global Convergent Billing Market Forces Analysis
3.1. Market Forces Shaping The Global Convergent Billing Market (2024-2035)
3.2. Drivers
3.2.1. adoption of digital transformation initiatives
3.2.2. expansion of 5G
3.3. Restraints
3.3.1. high initial implementation costs
3.4. Opportunities
3.4.1. growing consumption of bundled services

Chapter 4. Global Convergent Billing Industry Analysis
4.1. Porter’s 5 Forces Model
4.1.1. Bargaining Power of Buyer
4.1.2. Bargaining Power of Supplier
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.2. Porter’s 5 Force Forecast Model (2024-2035)
4.3. PESTEL Analysis
4.3.1. Political
4.3.2. Economical
4.3.3. Social
4.3.4. Technological
4.3.5. Environmental
4.3.6. Legal
4.4. Top Investment Opportunities
4.5. Top Winning Strategies (2025)
4.6. Market Share Analysis (2024-2025)
4.7. Global Pricing Analysis And Trends 2025
4.8. Analyst Recommendation & Conclusion

Chapter 5. Global Convergent Billing Market Size & Forecasts by Solution 2025-2035
5.1. Market Overview
5.2. Global Convergent Billing Market Performance - Potential Analysis (2025)
5.3. Customer Relationship Management
5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.3.2. Market size analysis, by region, 2025-2035
5.4. Mediation
5.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.4.2. Market size analysis, by region, 2025-2035
5.5. Settlement & Payment Management
5.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.5.2. Market size analysis, by region, 2025-2035
5.6. Voucher Management
5.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
5.6.2. Market size analysis, by region, 2025-2035

Chapter 6. Global Convergent Billing Market Size & Forecasts by Deployment Type 2025-2035
6.1. Market Overview
6.2. Global Convergent Billing Market Performance - Potential Analysis (2025)
6.3. On-Premise
6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.3.2. Market size analysis, by region, 2025-2035
6.4. Hosted
6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
6.4.2. Market size analysis, by region, 2025-2035
Chapter 7. Global Convergent Billing Market Size & Forecasts by Service 2025–2035
7.1. Market Overview
7.2. Global Convergent Billing Market Performance - Potential Analysis (2025)
7.3. Customization Services
7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.3.2. Market size analysis, by region, 2025-2035
7.4. Consulting Services
7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.4.2. Market size analysis, by region, 2025-2035
7.5. Managed Services
7.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
7.5.2. Market size analysis, by region, 2025-2035

Chapter 8. Global Convergent Billing Market Size & Forecasts by Region 2025–2035
8.1. Growth Convergent Billing Market, Regional Market Snapshot
8.2. Top Leading & Emerging Countries
8.3. North America Convergent Billing Market
8.3.1. U.S. Convergent Billing Market
8.3.1.1. Solution breakdown size & forecasts, 2025-2035
8.3.1.2. Deployment type breakdown size & forecasts, 2025-2035
8.3.1.3. Service breakdown size & forecasts, 2025-2035
8.3.2. Canada Convergent Billing Market
8.3.2.1. Solution breakdown size & forecasts, 2025-2035
8.3.2.2. Deployment type breakdown size & forecasts, 2025-2035
8.3.2.3. Service breakdown size & forecasts, 2025-2035
8.4. Europe Convergent Billing Market
8.4.1. UK Convergent Billing Market
8.4.1.1. Solution breakdown size & forecasts, 2025-2035
8.4.1.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.1.3. Service breakdown size & forecasts, 2025-2035
8.4.2. Germany Convergent Billing Market
8.4.2.1. Solution breakdown size & forecasts, 2025-2035
8.4.2.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.2.3. Service breakdown size & forecasts, 2025-2035
8.4.3. France Convergent Billing Market
8.4.3.1. Solution breakdown size & forecasts, 2025-2035
8.4.3.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.3.3. Service breakdown size & forecasts, 2025-2035
8.4.4. Spain Convergent Billing Market
8.4.4.1. Solution breakdown size & forecasts, 2025-2035
8.4.4.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.4.3. Service breakdown size & forecasts, 2025-2035
8.4.5. Italy Convergent Billing Market
8.4.5.1. Solution breakdown size & forecasts, 2025-2035
8.4.5.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.5.3. Service breakdown size & forecasts, 2025-2035
8.4.6. Rest of Europe Convergent Billing Market
8.4.6.1. Solution breakdown size & forecasts, 2025-2035
8.4.6.2. Deployment type breakdown size & forecasts, 2025-2035
8.4.6.3. Service breakdown size & forecasts, 2025-2035
8.5. Asia Pacific Convergent Billing Market
8.5.1. China Convergent Billing Market
8.5.1.1. Solution breakdown size & forecasts, 2025-2035
8.5.1.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.1.3. Service breakdown size & forecasts, 2025-2035
8.5.2. India Convergent Billing Market
8.5.2.1. Solution breakdown size & forecasts, 2025-2035
8.5.2.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.2.3. Service breakdown size & forecasts, 2025-2035
8.5.3. Japan Convergent Billing Market
8.5.3.1. Solution breakdown size & forecasts, 2025-2035
8.5.3.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.3.3. Service breakdown size & forecasts, 2025-2035
8.5.4. Australia Convergent Billing Market
8.5.4.1. Solution breakdown size & forecasts, 2025-2035
8.5.4.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.4.3. Service breakdown size & forecasts, 2025-2035
8.5.5. South Korea Convergent Billing Market
8.5.5.1. Solution breakdown size & forecasts, 2025-2035
8.5.5.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.5.3. Service breakdown size & forecasts, 2025-2035
8.5.6. Rest of APAC Convergent Billing Market
8.5.6.1. Solution breakdown size & forecasts, 2025-2035
8.5.6.2. Deployment type breakdown size & forecasts, 2025-2035
8.5.6.3. Service breakdown size & forecasts, 2025-2035
8.6. Latin America Convergent Billing Market
8.6.1. Brazil Convergent Billing Market
8.6.1.1. Solution breakdown size & forecasts, 2025-2035
8.6.1.2. Deployment type breakdown size & forecasts, 2025-2035
8.6.1.3. Service breakdown size & forecasts, 2025-2035
8.6.2. Mexico Convergent Billing Market
8.6.2.1. Solution breakdown size & forecasts, 2025-2035
8.6.2.2. Deployment type breakdown size & forecasts, 2025-2035
8.6.2.3. Service breakdown size & forecasts, 2025-2035
8.7. Middle East and Africa Convergent Billing Market
8.7.1. UAE Convergent Billing Market
8.7.1.1. Solution breakdown size & forecasts, 2025-2035
8.7.1.2. Deployment type breakdown size & forecasts, 2025-2035
8.7.1.3. Service breakdown size & forecasts, 2025-2035
8.7.2. Saudi Arabia (KSA) Convergent Billing Market
8.7.2.1. Solution breakdown size & forecasts, 2025-2035
8.7.2.2. Deployment type breakdown size & forecasts, 2025-2035
8.7.2.3. Service breakdown size & forecasts, 2025-2035
8.7.3. South Africa Convergent Billing Market
8.7.3.1. Solution breakdown size & forecasts, 2025-2035
8.7.3.2. Deployment type breakdown size & forecasts, 2025-2035
8.7.3.3. Service breakdown size & forecasts, 2025-2035

Chapter 9. Competitive Intelligence
9.1. Top Market Strategies
9.2. Huawei Technologies Co., Ltd.
9.2.1. Company Overview
9.2.2. Key Executives
9.2.3. Company Snapshot
9.2.4. Financial Performance (Subject to Data Availability)
9.2.5. Product/Services Port
9.2.6. Recent Development
9.2.7. Market Strategies
9.2.8. SWOT Analysis
9.3. Amdocs Limited
9.4. Ericsson AB
9.5. Oracle Corporation
9.6. Nokia Corporation
9.7. IBM Corporation
9.8. CSG Systems International, Inc.
9.9. Comarch SA
9.10. Optiva Inc.
9.11. SAP SE
9.12. Netcracker Technology Corporation
9.13. Sterlite Technologies Limited
9.14. ZTE Corporation
9.15. BearingPoint Holding BV
9.16. Telefonaktiebolaget LM Ericsson