Summary

The global market for Contact Center Consulting Service was estimated to be worth US$ 603 million in 2024 and is forecast to a readjusted size of US$ 912 million by 2031 with a CAGR of 6.2% during the forecast period 2025-2031.
Contact center consulting service is responsible for providing great customer experience by delivering excellent customer service and quality service standard. Customer Service Consultants interact with customers to handle complaints, process orders and provide information about a company's products and services. Generally, they provide these services by phone but may also interact with customers face-to-face or via email or chat. The Contact Center Consulting Service industry can be broken down into several segments, Online Service, Offline Service, etc.
Global Contact Center Consulting Service key players include Inflow Communications, ConvergeOne, ICMI, Waterfield Technologies, McIntosh & Associates, etc. Global top five providers hold a share over 20%. North America is the largest market, with a share over 65%, followed by Europe and Asia-Pacific, both have a share over 15 percent. In terms of product, Online Service is the largest segment, with a share over 95%. And in terms of application, the largest application is SMEs, followed by Large Enterprises.
This report aims to provide a comprehensive presentation of the global market for Contact Center Consulting Service, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Contact Center Consulting Service by region & country, by Type, and by End User.
The Contact Center Consulting Service market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Contact Center Consulting Service.
Market Segmentation
By Company
Infosys BPM
Amplix (InflowCX)
TTEC Digital (Avtex)
CH Consulting
TheConnection
COPC
Strategic Contact
ConvergeOne
Flatworld Solutions
ICMI
Outsource Consultants
Northridge Group
DATAMARK
Waterfield Tech
McIntosh & Associates
Five Star Call Centers
Verizon
InterVision Systems
ScienceSoft
Segment by Type
Online Service
Offline Service
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia-Pacific
Europe
Germany
France
U.K.
Italy
Netherlands
Nordic Countries
Rest of Europe
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Contact Center Consulting Service company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by End User, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Contact Center Consulting Service in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Contact Center Consulting Service in country level. It provides sigmate data by Type, and by End User for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.

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Table of Contents

1 Market Overview
1.1 Contact Center Consulting Service Product Introduction
1.2 Global Contact Center Consulting Service Market Size Forecast (2020-2031)
1.3 Contact Center Consulting Service Market Trends & Drivers
1.3.1 Contact Center Consulting Service Industry Trends
1.3.2 Contact Center Consulting Service Market Drivers & Opportunity
1.3.3 Contact Center Consulting Service Market Challenges
1.3.4 Contact Center Consulting Service Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Contact Center Consulting Service Players Revenue Ranking (2024)
2.2 Global Contact Center Consulting Service Revenue by Company (2020-2025)
2.3 Key Companies Contact Center Consulting Service Manufacturing Base Distribution and Headquarters
2.4 Key Companies Contact Center Consulting Service Product Offered
2.5 Key Companies Time to Begin Mass Production of Contact Center Consulting Service
2.6 Contact Center Consulting Service Market Competitive Analysis
2.6.1 Contact Center Consulting Service Market Concentration Rate (2020-2025)
2.6.2 Global 5 and 10 Largest Companies by Contact Center Consulting Service Revenue in 2024
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Consulting Service as of 2024)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Online Service
3.1.2 Offline Service
3.2 Global Contact Center Consulting Service Sales Value by Type
3.2.1 Global Contact Center Consulting Service Sales Value by Type (2020 VS 2024 VS 2031)
3.2.2 Global Contact Center Consulting Service Sales Value, by Type (2020-2031)
3.2.3 Global Contact Center Consulting Service Sales Value, by Type (%) (2020-2031)
4 Segmentation by End User
4.1 Introduction by End User
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Contact Center Consulting Service Sales Value by End User
4.2.1 Global Contact Center Consulting Service Sales Value by End User (2020 VS 2024 VS 2031)
4.2.2 Global Contact Center Consulting Service Sales Value, by End User (2020-2031)
4.2.3 Global Contact Center Consulting Service Sales Value, by End User (%) (2020-2031)
5 Segmentation by Region
5.1 Global Contact Center Consulting Service Sales Value by Region
5.1.1 Global Contact Center Consulting Service Sales Value by Region: 2020 VS 2024 VS 2031
5.1.2 Global Contact Center Consulting Service Sales Value by Region (2020-2025)
5.1.3 Global Contact Center Consulting Service Sales Value by Region (2026-2031)
5.1.4 Global Contact Center Consulting Service Sales Value by Region (%), (2020-2031)
5.2 North America
5.2.1 North America Contact Center Consulting Service Sales Value, 2020-2031
5.2.2 North America Contact Center Consulting Service Sales Value by Country (%), 2024 VS 2031
5.3 Europe
5.3.1 Europe Contact Center Consulting Service Sales Value, 2020-2031
5.3.2 Europe Contact Center Consulting Service Sales Value by Country (%), 2024 VS 2031
5.4 Asia Pacific
5.4.1 Asia Pacific Contact Center Consulting Service Sales Value, 2020-2031
5.4.2 Asia Pacific Contact Center Consulting Service Sales Value by Region (%), 2024 VS 2031
5.5 South America
5.5.1 South America Contact Center Consulting Service Sales Value, 2020-2031
5.5.2 South America Contact Center Consulting Service Sales Value by Country (%), 2024 VS 2031
5.6 Middle East & Africa
5.6.1 Middle East & Africa Contact Center Consulting Service Sales Value, 2020-2031
5.6.2 Middle East & Africa Contact Center Consulting Service Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Contact Center Consulting Service Sales Value Growth Trends, 2020 VS 2024 VS 2031
6.2 Key Countries/Regions Contact Center Consulting Service Sales Value, 2020-2031
6.3 United States
6.3.1 United States Contact Center Consulting Service Sales Value, 2020-2031
6.3.2 United States Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.3.3 United States Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.4 Europe
6.4.1 Europe Contact Center Consulting Service Sales Value, 2020-2031
6.4.2 Europe Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.4.3 Europe Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.5 China
6.5.1 China Contact Center Consulting Service Sales Value, 2020-2031
6.5.2 China Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.5.3 China Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.6 Japan
6.6.1 Japan Contact Center Consulting Service Sales Value, 2020-2031
6.6.2 Japan Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.6.3 Japan Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.7 South Korea
6.7.1 South Korea Contact Center Consulting Service Sales Value, 2020-2031
6.7.2 South Korea Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.7.3 South Korea Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.8 Southeast Asia
6.8.1 Southeast Asia Contact Center Consulting Service Sales Value, 2020-2031
6.8.2 Southeast Asia Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.8.3 Southeast Asia Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
6.9 India
6.9.1 India Contact Center Consulting Service Sales Value, 2020-2031
6.9.2 India Contact Center Consulting Service Sales Value by Type (%), 2024 VS 2031
6.9.3 India Contact Center Consulting Service Sales Value by End User, 2024 VS 2031
7 Company Profiles
7.1 Infosys BPM
7.1.1 Infosys BPM Profile
7.1.2 Infosys BPM Main Business
7.1.3 Infosys BPM Contact Center Consulting Service Products, Services and Solutions
7.1.4 Infosys BPM Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.1.5 Infosys BPM Recent Developments
7.2 Amplix (InflowCX)
7.2.1 Amplix (InflowCX) Profile
7.2.2 Amplix (InflowCX) Main Business
7.2.3 Amplix (InflowCX) Contact Center Consulting Service Products, Services and Solutions
7.2.4 Amplix (InflowCX) Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.2.5 Amplix (InflowCX) Recent Developments
7.3 TTEC Digital (Avtex)
7.3.1 TTEC Digital (Avtex) Profile
7.3.2 TTEC Digital (Avtex) Main Business
7.3.3 TTEC Digital (Avtex) Contact Center Consulting Service Products, Services and Solutions
7.3.4 TTEC Digital (Avtex) Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.3.5 TTEC Digital (Avtex) Recent Developments
7.4 CH Consulting
7.4.1 CH Consulting Profile
7.4.2 CH Consulting Main Business
7.4.3 CH Consulting Contact Center Consulting Service Products, Services and Solutions
7.4.4 CH Consulting Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.4.5 CH Consulting Recent Developments
7.5 TheConnection
7.5.1 TheConnection Profile
7.5.2 TheConnection Main Business
7.5.3 TheConnection Contact Center Consulting Service Products, Services and Solutions
7.5.4 TheConnection Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.5.5 TheConnection Recent Developments
7.6 COPC
7.6.1 COPC Profile
7.6.2 COPC Main Business
7.6.3 COPC Contact Center Consulting Service Products, Services and Solutions
7.6.4 COPC Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.6.5 COPC Recent Developments
7.7 Strategic Contact
7.7.1 Strategic Contact Profile
7.7.2 Strategic Contact Main Business
7.7.3 Strategic Contact Contact Center Consulting Service Products, Services and Solutions
7.7.4 Strategic Contact Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.7.5 Strategic Contact Recent Developments
7.8 ConvergeOne
7.8.1 ConvergeOne Profile
7.8.2 ConvergeOne Main Business
7.8.3 ConvergeOne Contact Center Consulting Service Products, Services and Solutions
7.8.4 ConvergeOne Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.8.5 ConvergeOne Recent Developments
7.9 Flatworld Solutions
7.9.1 Flatworld Solutions Profile
7.9.2 Flatworld Solutions Main Business
7.9.3 Flatworld Solutions Contact Center Consulting Service Products, Services and Solutions
7.9.4 Flatworld Solutions Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.9.5 Flatworld Solutions Recent Developments
7.10 ICMI
7.10.1 ICMI Profile
7.10.2 ICMI Main Business
7.10.3 ICMI Contact Center Consulting Service Products, Services and Solutions
7.10.4 ICMI Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.10.5 ICMI Recent Developments
7.11 Outsource Consultants
7.11.1 Outsource Consultants Profile
7.11.2 Outsource Consultants Main Business
7.11.3 Outsource Consultants Contact Center Consulting Service Products, Services and Solutions
7.11.4 Outsource Consultants Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.11.5 Outsource Consultants Recent Developments
7.12 Northridge Group
7.12.1 Northridge Group Profile
7.12.2 Northridge Group Main Business
7.12.3 Northridge Group Contact Center Consulting Service Products, Services and Solutions
7.12.4 Northridge Group Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.12.5 Northridge Group Recent Developments
7.13 DATAMARK
7.13.1 DATAMARK Profile
7.13.2 DATAMARK Main Business
7.13.3 DATAMARK Contact Center Consulting Service Products, Services and Solutions
7.13.4 DATAMARK Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.13.5 DATAMARK Recent Developments
7.14 Waterfield Tech
7.14.1 Waterfield Tech Profile
7.14.2 Waterfield Tech Main Business
7.14.3 Waterfield Tech Contact Center Consulting Service Products, Services and Solutions
7.14.4 Waterfield Tech Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.14.5 Waterfield Tech Recent Developments
7.15 McIntosh & Associates
7.15.1 McIntosh & Associates Profile
7.15.2 McIntosh & Associates Main Business
7.15.3 McIntosh & Associates Contact Center Consulting Service Products, Services and Solutions
7.15.4 McIntosh & Associates Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.15.5 McIntosh & Associates Recent Developments
7.16 Five Star Call Centers
7.16.1 Five Star Call Centers Profile
7.16.2 Five Star Call Centers Main Business
7.16.3 Five Star Call Centers Contact Center Consulting Service Products, Services and Solutions
7.16.4 Five Star Call Centers Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.16.5 Five Star Call Centers Recent Developments
7.17 Verizon
7.17.1 Verizon Profile
7.17.2 Verizon Main Business
7.17.3 Verizon Contact Center Consulting Service Products, Services and Solutions
7.17.4 Verizon Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.17.5 Verizon Recent Developments
7.18 InterVision Systems
7.18.1 InterVision Systems Profile
7.18.2 InterVision Systems Main Business
7.18.3 InterVision Systems Contact Center Consulting Service Products, Services and Solutions
7.18.4 InterVision Systems Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.18.5 InterVision Systems Recent Developments
7.19 ScienceSoft
7.19.1 ScienceSoft Profile
7.19.2 ScienceSoft Main Business
7.19.3 ScienceSoft Contact Center Consulting Service Products, Services and Solutions
7.19.4 ScienceSoft Contact Center Consulting Service Revenue (US$ Million) & (2020-2025)
7.19.5 ScienceSoft Recent Developments
8 Industry Chain Analysis
8.1 Contact Center Consulting Service Industrial Chain
8.2 Contact Center Consulting Service Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Contact Center Consulting Service Sales Model
8.5.2 Sales Channel
8.5.3 Contact Center Consulting Service Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.1.1 Research Programs/Design
10.1.1.2 Market Size Estimation
10.1.1.3 Market Breakdown and Data Triangulation
10.1.2 Data Source
10.1.2.1 Secondary Sources
10.1.2.2 Primary Sources
10.2 Author Details
10.3 Disclaimer