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コールセンター向けAIの世界市場インサイト、2029年までの予測


Global AI In Call Center Market Insights, Forecast to 2029

コールセンターは人工知能を利用して、消費者の行動を効果的に予測し、カスタマージャーニーを洞察し、将来の行動や特定の行動に対する反応を想定している。コールセンターの人工知能は、顧客の日常的なやり取り... もっと見る

 

 

出版社 出版年月 電子版価格 言語
QYResearch
QYリサーチ
2023年10月6日 US$4,900
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英語

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実際のレポートは英文のみでご納品いたします。


 

サマリー

コールセンターは人工知能を利用して、消費者の行動を効果的に予測し、カスタマージャーニーを洞察し、将来の行動や特定の行動に対する反応を想定している。コールセンターの人工知能は、顧客の日常的なやり取りや問い合わせを解決するセルフサービス機能にも利用されている。

市場分析と洞察コールセンターのAI世界市場
コールセンターのAI世界市場は、COVID-19とロシア・ウクライナ戦争の二重の影響を受けた2022年の100万米ドルに比べ、2023年には%のプラス成長で100万米ドルに達すると予想される。川下産業からの需要の増加に支えられ、AIコールセンター産業は2029年に百万米ドルに達すると評価されている。2023年から2029年までのCAGRは%である。

中国と米国はAI産業の2つのリーダーである。CB Insightsが発表したAI 100リスト(2022年)では、米国の企業数が70社以上で1位、次いで英国が8社で2位となっている。中国とカナダはともに5社がランクインしている。中国情報通信技術研究院のデータによると、2022年の中国の中核的な人工知能産業の規模は5080億円に達し、前年比18%増となった。2013年から2022年11月まで、世界の人工知能発明の特許出願累計件数は72.9万件に達し、中国の出願累計件数は38.9万件に達し、53.4%を占めた。しかし、中国科学技術情報院が発表した「世界人工知能イノベーション指数報告2021」によると、総合力では依然として米国が大きくリードしている。米国の人工知能企業数は約4670社だが、中国は880社に過ぎない。中国のデータセンターは米国の84分の1にも満たない。

レポートの対象
本レポートは、2018年から2029年までの世界のAI In Call Center市場の概観を紹介し、読者が世界のAI In Call Center市場を多角的に包括的に理解することを目的としています。2018年から2029年までの地域別収益、2018年から2023年までの企業の収益と粗利益率などの項目を分析しています。さらに、2018年から2029年までの各地域における製品タイプおよびアプリケーションの収益も取り上げている。

レポートに掲載されている企業、タイプ、アプリケーション、地域
企業別
アーティフィシャル・ソリューションズ
コンバーシカ
エッジバーブ・システムズ
ファイブナイン
グーグル
オラクル
IBMコーポレーション
Jio Haptik Technologies Limited
コレドットアイ
Avaamo
NICE インコンタクト
Avaya
ニュアンス・コミュニケーションズ
オブザーブAI
パイストリーム
ルライ
アマゾン ウェブ サービス
SAP SE
クリエイティブ・バーチャル
スマート・アクション・カンパニー
トークデスク
Twilio
コールセンタースタジオ
コンボソ
アルテファクト
ボイスベース
インベンタテクノロジーズ
エプロテレコム
スリオ
ブライトパターン
タイプ別セグメント
オンプレミス
クラウド型
アプリケーション別セグメント
インテリジェント接客ロボット
インテリジェント品質検査
インテリジェント・ナビゲーション
インテリジェント分析
地域別
北米
米国
カナダ
欧州
ドイツ
フランス
英国
イタリア
ロシア
北欧諸国
その他の欧州諸国
中国
アジア(中国を除く)
日本
韓国
中国 台湾
東南アジア
インド
ラテンアメリカ、中東、アフリカ
ブラジル
メキシコ
トルコ
イスラエル
GCC諸国

章の概要
第1章:製品の定義、タイプ、用途の紹介
第2章 2018年から2029年までの地域別収益分析
第3章:製品名企業の競争環境、収益、市場シェア、業界ランキング、最新の開発計画、合併・買収情報などの詳細分析
第4章 2018年から2029年までの世界のタイプ別製品収益分析
第5章 世界の2018年から2029年までの用途別製品収益分析
第6章:米国・カナダにおける2018年から2029年までのタイプ別・用途別製品収益分析2018年から2029年までの米国&カナダにおける各国の製品収益分析
第7章:欧州における2018年から2029年までのタイプ別および用途別製品収益分析。2018年から2029年までの欧州における各国の製品収益分析
第8章:2018年から2029年までの中国のタイプ別および用途別製品収益分析。2018年から2029年までの中国の製品収益分析
第9章:2018年から2029年までのアジア(中国を除く)のタイプ別・用途別製品収益分析。2018年から2029年までのアジア(中国を除く)の各国の製品収益分析
第10章:2018年から2029年までの中東、アフリカ、ラテンアメリカにおけるタイプ別および用途別の製品収益分析。2018年から2029年までの中東、アフリカ、中南米の各国の製品収益分析。
第11章:企業概要:企業の基本情報、主要事業、AIコールセンター紹介など。2018年から2023年までの各社のAI In Call Centerの売上高とグロスマージン
第12章:コールセンターにおけるAIに関するQYResearchの結論
第13章:QYResearchが採用した方法論とデータソース


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目次

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI In Call Center Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global AI In Call Center Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 Intelligent Customer Service Robot
1.3.3 Intelligent Quality Inspection
1.3.4 Intelligent Navigation
1.3.5 Intelligent Analysis
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI In Call Center Market Perspective (2018-2029)
2.2 Global AI In Call Center Growth Trends by Region
2.2.1 AI In Call Center Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 AI In Call Center Historic Market Size by Region (2018-2023)
2.2.3 AI In Call Center Forecasted Market Size by Region (2024-2029)
2.3 AI In Call Center Market Dynamics
2.3.1 AI In Call Center Industry Trends
2.3.2 AI In Call Center Market Drivers
2.3.3 AI In Call Center Market Challenges
2.3.4 AI In Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue AI In Call Center by Players
3.1.1 Global AI In Call Center Revenue by Players (2018-2023)
3.1.2 Global AI In Call Center Revenue Market Share by Players (2018-2023)
3.2 Global AI In Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of AI In Call Center, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global AI In Call Center Market Concentration Ratio
3.4.1 Global AI In Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI In Call Center Revenue in 2022
3.5 Global Key Players of AI In Call Center Head office and Area Served
3.6 Global Key Players of AI In Call Center, Product and Application
3.7 Global Key Players of AI In Call Center, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI In Call Center Breakdown Data by Type
4.1 Global AI In Call Center Historic Market Size by Type (2018-2023)
4.2 Global AI In Call Center Forecasted Market Size by Type (2024-2029)
5 AI In Call Center Breakdown Data by Application
5.1 Global AI In Call Center Historic Market Size by Application (2018-2023)
5.2 Global AI In Call Center Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America AI In Call Center Market Size (2018-2029)
6.2 North America AI In Call Center Market Size by Type
6.2.1 North America AI In Call Center Market Size by Type (2018-2023)
6.2.2 North America AI In Call Center Market Size by Type (2024-2029)
6.2.3 North America AI In Call Center Market Share by Type (2018-2029)
6.3 North America AI In Call Center Market Size by Application
6.3.1 North America AI In Call Center Market Size by Application (2018-2023)
6.3.2 North America AI In Call Center Market Size by Application (2024-2029)
6.3.3 North America AI In Call Center Market Share by Application (2018-2029)
6.4 North America AI In Call Center Market Size by Country
6.4.1 North America AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America AI In Call Center Market Size by Country (2018-2023)
6.4.3 North America AI In Call Center Market Size by Country (2024-2029)
6.4.4 United States
6.4.5 Canada
7 Europe
7.1 Europe AI In Call Center Market Size (2018-2029)
7.2 Europe AI In Call Center Market Size by Type
7.2.1 Europe AI In Call Center Market Size by Type (2018-2023)
7.2.2 Europe AI In Call Center Market Size by Type (2024-2029)
7.2.3 Europe AI In Call Center Market Share by Type (2018-2029)
7.3 Europe AI In Call Center Market Size by Application
7.3.1 Europe AI In Call Center Market Size by Application (2018-2023)
7.3.2 Europe AI In Call Center Market Size by Application (2024-2029)
7.3.3 Europe AI In Call Center Market Share by Application (2018-2029)
7.4 Europe AI In Call Center Market Size by Country
7.4.1 Europe AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe AI In Call Center Market Size by Country (2018-2023)
7.4.3 Europe AI In Call Center Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China AI In Call Center Market Size (2018-2029)
8.2 China AI In Call Center Market Size by Type
8.2.1 China AI In Call Center Market Size by Type (2018-2023)
8.2.2 China AI In Call Center Market Size by Type (2024-2029)
8.2.3 China AI In Call Center Market Share by Type (2018-2029)
8.3 China AI In Call Center Market Size by Application
8.3.1 China AI In Call Center Market Size by Application (2018-2023)
8.3.2 China AI In Call Center Market Size by Application (2024-2029)
8.3.3 China AI In Call Center Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia AI In Call Center Market Size (2018-2029)
9.2 Asia AI In Call Center Market Size by Type
9.2.1 Asia AI In Call Center Market Size by Type (2018-2023)
9.2.2 Asia AI In Call Center Market Size by Type (2024-2029)
9.2.3 Asia AI In Call Center Market Share by Type (2018-2029)
9.3 Asia AI In Call Center Market Size by Application
9.3.1 Asia AI In Call Center Market Size by Application (2018-2023)
9.3.2 Asia AI In Call Center Market Size by Application (2024-2029)
9.3.3 Asia AI In Call Center Market Share by Application (2018-2029)
9.4 Asia AI In Call Center Market Size by Region
9.4.1 Asia AI In Call Center Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia AI In Call Center Market Size by Region (2018-2023)
9.4.3 Asia AI In Call Center Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America AI In Call Center Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Type
10.2.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America AI In Call Center Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America AI In Call Center Market Size by Application
10.3.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America AI In Call Center Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America AI In Call Center Market Size by Country
10.4.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America AI In Call Center Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Details
11.1.2 Artificial Solutions Business Overview
11.1.3 Artificial Solutions AI In Call Center Introduction
11.1.4 Artificial Solutions Revenue in AI In Call Center Business (2018-2023)
11.1.5 Artificial Solutions Recent Developments
11.2 Conversica
11.2.1 Conversica Company Details
11.2.2 Conversica Business Overview
11.2.3 Conversica AI In Call Center Introduction
11.2.4 Conversica Revenue in AI In Call Center Business (2018-2023)
11.2.5 Conversica Recent Developments
11.3 EdgeVerve Systems Limited
11.3.1 EdgeVerve Systems Limited Company Details
11.3.2 EdgeVerve Systems Limited Business Overview
11.3.3 EdgeVerve Systems Limited AI In Call Center Introduction
11.3.4 EdgeVerve Systems Limited Revenue in AI In Call Center Business (2018-2023)
11.3.5 EdgeVerve Systems Limited Recent Developments
11.4 Five9
11.4.1 Five9 Company Details
11.4.2 Five9 Business Overview
11.4.3 Five9 AI In Call Center Introduction
11.4.4 Five9 Revenue in AI In Call Center Business (2018-2023)
11.4.5 Five9 Recent Developments
11.5 Google
11.5.1 Google Company Details
11.5.2 Google Business Overview
11.5.3 Google AI In Call Center Introduction
11.5.4 Google Revenue in AI In Call Center Business (2018-2023)
11.5.5 Google Recent Developments
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Details
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation AI In Call Center Introduction
11.6.4 Oracle Corporation Revenue in AI In Call Center Business (2018-2023)
11.6.5 Oracle Corporation Recent Developments
11.7 IBM Corporation
11.7.1 IBM Corporation Company Details
11.7.2 IBM Corporation Business Overview
11.7.3 IBM Corporation AI In Call Center Introduction
11.7.4 IBM Corporation Revenue in AI In Call Center Business (2018-2023)
11.7.5 IBM Corporation Recent Developments
11.8 Jio Haptik Technologies Limited
11.8.1 Jio Haptik Technologies Limited Company Details
11.8.2 Jio Haptik Technologies Limited Business Overview
11.8.3 Jio Haptik Technologies Limited AI In Call Center Introduction
11.8.4 Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2018-2023)
11.8.5 Jio Haptik Technologies Limited Recent Developments
11.9 Kore.ai
11.9.1 Kore.ai Company Details
11.9.2 Kore.ai Business Overview
11.9.3 Kore.ai AI In Call Center Introduction
11.9.4 Kore.ai Revenue in AI In Call Center Business (2018-2023)
11.9.5 Kore.ai Recent Developments
11.10 Avaamo
11.10.1 Avaamo Company Details
11.10.2 Avaamo Business Overview
11.10.3 Avaamo AI In Call Center Introduction
11.10.4 Avaamo Revenue in AI In Call Center Business (2018-2023)
11.10.5 Avaamo Recent Developments
11.11 NICE Incontact
11.11.1 NICE Incontact Company Details
11.11.2 NICE Incontact Business Overview
11.11.3 NICE Incontact AI In Call Center Introduction
11.11.4 NICE Incontact Revenue in AI In Call Center Business (2018-2023)
11.11.5 NICE Incontact Recent Developments
11.12 Avaya
11.12.1 Avaya Company Details
11.12.2 Avaya Business Overview
11.12.3 Avaya AI In Call Center Introduction
11.12.4 Avaya Revenue in AI In Call Center Business (2018-2023)
11.12.5 Avaya Recent Developments
11.13 Nuance Communications
11.13.1 Nuance Communications Company Details
11.13.2 Nuance Communications Business Overview
11.13.3 Nuance Communications AI In Call Center Introduction
11.13.4 Nuance Communications Revenue in AI In Call Center Business (2018-2023)
11.13.5 Nuance Communications Recent Developments
11.14 Observe.AI
11.14.1 Observe.AI Company Details
11.14.2 Observe.AI Business Overview
11.14.3 Observe.AI AI In Call Center Introduction
11.14.4 Observe.AI Revenue in AI In Call Center Business (2018-2023)
11.14.5 Observe.AI Recent Developments
11.15 Pypestream
11.15.1 Pypestream Company Details
11.15.2 Pypestream Business Overview
11.15.3 Pypestream AI In Call Center Introduction
11.15.4 Pypestream Revenue in AI In Call Center Business (2018-2023)
11.15.5 Pypestream Recent Developments
11.16 Rulai
11.16.1 Rulai Company Details
11.16.2 Rulai Business Overview
11.16.3 Rulai AI In Call Center Introduction
11.16.4 Rulai Revenue in AI In Call Center Business (2018-2023)
11.16.5 Rulai Recent Developments
11.17 Amazon Web Services
11.17.1 Amazon Web Services Company Details
11.17.2 Amazon Web Services Business Overview
11.17.3 Amazon Web Services AI In Call Center Introduction
11.17.4 Amazon Web Services Revenue in AI In Call Center Business (2018-2023)
11.17.5 Amazon Web Services Recent Developments
11.18 SAP SE
11.18.1 SAP SE Company Details
11.18.2 SAP SE Business Overview
11.18.3 SAP SE AI In Call Center Introduction
11.18.4 SAP SE Revenue in AI In Call Center Business (2018-2023)
11.18.5 SAP SE Recent Developments
11.19 Creative Virtual
11.19.1 Creative Virtual Company Details
11.19.2 Creative Virtual Business Overview
11.19.3 Creative Virtual AI In Call Center Introduction
11.19.4 Creative Virtual Revenue in AI In Call Center Business (2018-2023)
11.19.5 Creative Virtual Recent Developments
11.20 Smart Action Company
11.20.1 Smart Action Company Company Details
11.20.2 Smart Action Company Business Overview
11.20.3 Smart Action Company AI In Call Center Introduction
11.20.4 Smart Action Company Revenue in AI In Call Center Business (2018-2023)
11.20.5 Smart Action Company Recent Developments
11.21 Talkdesk
11.21.1 Talkdesk Company Details
11.21.2 Talkdesk Business Overview
11.21.3 Talkdesk AI In Call Center Introduction
11.21.4 Talkdesk Revenue in AI In Call Center Business (2018-2023)
11.21.5 Talkdesk Recent Developments
11.22 Twilio
11.22.1 Twilio Company Details
11.22.2 Twilio Business Overview
11.22.3 Twilio AI In Call Center Introduction
11.22.4 Twilio Revenue in AI In Call Center Business (2018-2023)
11.22.5 Twilio Recent Developments
11.23 Call Center Studio
11.23.1 Call Center Studio Company Details
11.23.2 Call Center Studio Business Overview
11.23.3 Call Center Studio AI In Call Center Introduction
11.23.4 Call Center Studio Revenue in AI In Call Center Business (2018-2023)
11.23.5 Call Center Studio Recent Developments
11.24 Convoso
11.24.1 Convoso Company Details
11.24.2 Convoso Business Overview
11.24.3 Convoso AI In Call Center Introduction
11.24.4 Convoso Revenue in AI In Call Center Business (2018-2023)
11.24.5 Convoso Recent Developments
11.25 Artefact
11.25.1 Artefact Company Details
11.25.2 Artefact Business Overview
11.25.3 Artefact AI In Call Center Introduction
11.25.4 Artefact Revenue in AI In Call Center Business (2018-2023)
11.25.5 Artefact Recent Developments
11.26 VoiceBase
11.26.1 VoiceBase Company Details
11.26.2 VoiceBase Business Overview
11.26.3 VoiceBase AI In Call Center Introduction
11.26.4 VoiceBase Revenue in AI In Call Center Business (2018-2023)
11.26.5 VoiceBase Recent Developments
11.27 Inbenta Technologies
11.27.1 Inbenta Technologies Company Details
11.27.2 Inbenta Technologies Business Overview
11.27.3 Inbenta Technologies AI In Call Center Introduction
11.27.4 Inbenta Technologies Revenue in AI In Call Center Business (2018-2023)
11.27.5 Inbenta Technologies Recent Developments
11.28 EPRO TELECOM
11.28.1 EPRO TELECOM Company Details
11.28.2 EPRO TELECOM Business Overview
11.28.3 EPRO TELECOM AI In Call Center Introduction
11.28.4 EPRO TELECOM Revenue in AI In Call Center Business (2018-2023)
11.28.5 EPRO TELECOM Recent Developments
11.29 Thrio
11.29.1 Thrio Company Details
11.29.2 Thrio Business Overview
11.29.3 Thrio AI In Call Center Introduction
11.29.4 Thrio Revenue in AI In Call Center Business (2018-2023)
11.29.5 Thrio Recent Developments
11.30 Bright Pattern
11.30.1 Bright Pattern Company Details
11.30.2 Bright Pattern Business Overview
11.30.3 Bright Pattern AI In Call Center Introduction
11.30.4 Bright Pattern Revenue in AI In Call Center Business (2018-2023)
11.30.5 Bright Pattern Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

 

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Summary

Call centers are using artificial intelligence to effectively predict consumer behavior, gain insight into customer journeys, and envision their future behavior and reactions to specific actions. The artificial intelligence of the call center is also used for self-service functions to solve the daily interaction and inquiry of customers.

Market Analysis and Insights: Global AI In Call Center Market
Global AI In Call Center market is expected to reach to US$ million in 2023, with a positive growth of %, compared with US$ million in 2022 which suffered dual impact of COVID-19 and Russia-Ukraine War in the year. Backed with the increasing demand from downstream industries, AI In Call Center industry is evaluated to reach US$ million in 2029. The CAGR will be % during 2023 to 2029.

China and the United States are two leaders in AI industry. On the AI 100 list (2022) released by CB Insights, the number of companies in the United States ranks first, with more than 70 companies, followed by the United Kingdom, with 8 companies on the list. China and Canada both holds 5 companies on the list. According to data from the China Academy of Information and Communications Technology, the scale of China's core artificial intelligence industry reached ¥508 billion in 2022, a year-on-year increase of 18%. From 2013 to November 2022, the cumulative number of patent applications for artificial intelligence inventions in the world reached 729,000, and the cumulative number of applications in China reached 389,000, accounting for 53.4%. However, the Global Artificial Intelligence Innovation Index Report 2021 released by the China Institute of Scientific and Technological Information shows that the overall strength of the United States is still far ahead. The number of artificial intelligence companies in the United States is about 4,670, while China has only 880. China's data center is less than 1/84 of that of the United States.

Report Covers:
This report presents an overview of global AI In Call Center market from 2018 to 2029, aiming to help readers to get a comprehensive understanding of global AI In Call Center market with multiple angles. Items like regional revenue from 2018 to 2029 and companies’ revenue and gross margin from 2018 to 2023 are analyzed. In addition, revenue of product type and application in each region from 2018 to 2029 are also highlighted.

Companies, Type, Application and Regions Listed in the Report:
By Company
Artificial Solutions
Conversica
EdgeVerve Systems Limited
Five9
Google
Oracle Corporation
IBM Corporation
Jio Haptik Technologies Limited
Kore.ai
Avaamo
NICE Incontact
Avaya
Nuance Communications
Observe.AI
Pypestream
Rulai
Amazon Web Services
SAP SE
Creative Virtual
Smart Action Company
Talkdesk
Twilio
Call Center Studio
Convoso
Artefact
VoiceBase
Inbenta Technologies
EPRO TELECOM
Thrio
Bright Pattern
Segment by Type
On-Premise
Cloud-based
Segment by Application
Intelligent Customer Service Robot
Intelligent Quality Inspection
Intelligent Navigation
Intelligent Analysis
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
China
Asia (excluding China)
Japan
South Korea
China Taiwan
Southeast Asia
India
Latin America, Middle East & Africa
Brazil
Mexico
Turkey
Israel
GCC Countries

Chapter Outline
Chapter 1: Product definition, type and application introduction
Chapter 2: Regional revenue analysis from 2018 to 2029
Chapter 3: Detailed analysis of Product Name companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Product revenue analysis by type from 2018 to 2029 globally
Chapter 5: Product revenue analysis by application from 2018 to 2029 globally
Chapter 6: Product revenue analysis by type and application from 2018 to 2029 in US & Canada. Product revenue analysis of each country in US & Canada from 2018 to 2029
Chapter 7: Product revenue analysis by type and application from 2018 to 2029 in Europe. Product revenue analysis of each country in Europe from 2018 to 2029
Chapter 8: Product revenue analysis by type and application from 2018 to 2029 in China. Product revenue analysis of China from 2018 to 2029
Chapter 9: Product revenue analysis by type and application from 2018 to 2029 in Asia (excluding China). Product revenue analysis of each country in Asia (excluding China) from 2018 to 2029
Chapter 10: Product revenue analysis by type and application from 2018 to 2029 in Middle East, Africa and Latin America. Product revenue analysis of each country in Middle East, Africa and Latin America from 2018 to 2029.
Chapter 11: Companies’ outline, covering company’s basic information, major business, AI In Call Center introduction, etc. AI In Call Center Revenue and Gross Margin of each company from 2018 to 2023
Chapter 12: QYResearch’s Conclusions of AI In Call Center
Chapter 13: Methodology and Data Sources adopted by QYResearch



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Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global AI In Call Center Market Size Growth Rate by Type, 2018 VS 2022 VS 2029
1.2.2 On-Premise
1.2.3 Cloud-based
1.3 Market by Application
1.3.1 Global AI In Call Center Market Size Growth Rate by Application, 2018 VS 2022 VS 2029
1.3.2 Intelligent Customer Service Robot
1.3.3 Intelligent Quality Inspection
1.3.4 Intelligent Navigation
1.3.5 Intelligent Analysis
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global AI In Call Center Market Perspective (2018-2029)
2.2 Global AI In Call Center Growth Trends by Region
2.2.1 AI In Call Center Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 AI In Call Center Historic Market Size by Region (2018-2023)
2.2.3 AI In Call Center Forecasted Market Size by Region (2024-2029)
2.3 AI In Call Center Market Dynamics
2.3.1 AI In Call Center Industry Trends
2.3.2 AI In Call Center Market Drivers
2.3.3 AI In Call Center Market Challenges
2.3.4 AI In Call Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue AI In Call Center by Players
3.1.1 Global AI In Call Center Revenue by Players (2018-2023)
3.1.2 Global AI In Call Center Revenue Market Share by Players (2018-2023)
3.2 Global AI In Call Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of AI In Call Center, Ranking by Revenue, 2021 VS 2022 VS 2023
3.4 Global AI In Call Center Market Concentration Ratio
3.4.1 Global AI In Call Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by AI In Call Center Revenue in 2022
3.5 Global Key Players of AI In Call Center Head office and Area Served
3.6 Global Key Players of AI In Call Center, Product and Application
3.7 Global Key Players of AI In Call Center, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 AI In Call Center Breakdown Data by Type
4.1 Global AI In Call Center Historic Market Size by Type (2018-2023)
4.2 Global AI In Call Center Forecasted Market Size by Type (2024-2029)
5 AI In Call Center Breakdown Data by Application
5.1 Global AI In Call Center Historic Market Size by Application (2018-2023)
5.2 Global AI In Call Center Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America AI In Call Center Market Size (2018-2029)
6.2 North America AI In Call Center Market Size by Type
6.2.1 North America AI In Call Center Market Size by Type (2018-2023)
6.2.2 North America AI In Call Center Market Size by Type (2024-2029)
6.2.3 North America AI In Call Center Market Share by Type (2018-2029)
6.3 North America AI In Call Center Market Size by Application
6.3.1 North America AI In Call Center Market Size by Application (2018-2023)
6.3.2 North America AI In Call Center Market Size by Application (2024-2029)
6.3.3 North America AI In Call Center Market Share by Application (2018-2029)
6.4 North America AI In Call Center Market Size by Country
6.4.1 North America AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
6.4.2 North America AI In Call Center Market Size by Country (2018-2023)
6.4.3 North America AI In Call Center Market Size by Country (2024-2029)
6.4.4 United States
6.4.5 Canada
7 Europe
7.1 Europe AI In Call Center Market Size (2018-2029)
7.2 Europe AI In Call Center Market Size by Type
7.2.1 Europe AI In Call Center Market Size by Type (2018-2023)
7.2.2 Europe AI In Call Center Market Size by Type (2024-2029)
7.2.3 Europe AI In Call Center Market Share by Type (2018-2029)
7.3 Europe AI In Call Center Market Size by Application
7.3.1 Europe AI In Call Center Market Size by Application (2018-2023)
7.3.2 Europe AI In Call Center Market Size by Application (2024-2029)
7.3.3 Europe AI In Call Center Market Share by Application (2018-2029)
7.4 Europe AI In Call Center Market Size by Country
7.4.1 Europe AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
7.4.2 Europe AI In Call Center Market Size by Country (2018-2023)
7.4.3 Europe AI In Call Center Market Size by Country (2024-2029)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China AI In Call Center Market Size (2018-2029)
8.2 China AI In Call Center Market Size by Type
8.2.1 China AI In Call Center Market Size by Type (2018-2023)
8.2.2 China AI In Call Center Market Size by Type (2024-2029)
8.2.3 China AI In Call Center Market Share by Type (2018-2029)
8.3 China AI In Call Center Market Size by Application
8.3.1 China AI In Call Center Market Size by Application (2018-2023)
8.3.2 China AI In Call Center Market Size by Application (2024-2029)
8.3.3 China AI In Call Center Market Share by Application (2018-2029)
9 Asia (excluding China)
9.1 Asia AI In Call Center Market Size (2018-2029)
9.2 Asia AI In Call Center Market Size by Type
9.2.1 Asia AI In Call Center Market Size by Type (2018-2023)
9.2.2 Asia AI In Call Center Market Size by Type (2024-2029)
9.2.3 Asia AI In Call Center Market Share by Type (2018-2029)
9.3 Asia AI In Call Center Market Size by Application
9.3.1 Asia AI In Call Center Market Size by Application (2018-2023)
9.3.2 Asia AI In Call Center Market Size by Application (2024-2029)
9.3.3 Asia AI In Call Center Market Share by Application (2018-2029)
9.4 Asia AI In Call Center Market Size by Region
9.4.1 Asia AI In Call Center Market Size by Region: 2018 VS 2022 VS 2029
9.4.2 Asia AI In Call Center Market Size by Region (2018-2023)
9.4.3 Asia AI In Call Center Market Size by Region (2024-2029)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America AI In Call Center Market Size (2018-2029)
10.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Type
10.2.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Type (2024-2029)
10.2.3 Middle East, Africa, and Latin America AI In Call Center Market Share by Type (2018-2029)
10.3 Middle East, Africa, and Latin America AI In Call Center Market Size by Application
10.3.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Application (2024-2029)
10.3.3 Middle East, Africa, and Latin America AI In Call Center Market Share by Application (2018-2029)
10.4 Middle East, Africa, and Latin America AI In Call Center Market Size by Country
10.4.1 Middle East, Africa, and Latin America AI In Call Center Market Size by Country: 2018 VS 2022 VS 2029
10.4.2 Middle East, Africa, and Latin America AI In Call Center Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America AI In Call Center Market Size by Country (2024-2029)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Artificial Solutions
11.1.1 Artificial Solutions Company Details
11.1.2 Artificial Solutions Business Overview
11.1.3 Artificial Solutions AI In Call Center Introduction
11.1.4 Artificial Solutions Revenue in AI In Call Center Business (2018-2023)
11.1.5 Artificial Solutions Recent Developments
11.2 Conversica
11.2.1 Conversica Company Details
11.2.2 Conversica Business Overview
11.2.3 Conversica AI In Call Center Introduction
11.2.4 Conversica Revenue in AI In Call Center Business (2018-2023)
11.2.5 Conversica Recent Developments
11.3 EdgeVerve Systems Limited
11.3.1 EdgeVerve Systems Limited Company Details
11.3.2 EdgeVerve Systems Limited Business Overview
11.3.3 EdgeVerve Systems Limited AI In Call Center Introduction
11.3.4 EdgeVerve Systems Limited Revenue in AI In Call Center Business (2018-2023)
11.3.5 EdgeVerve Systems Limited Recent Developments
11.4 Five9
11.4.1 Five9 Company Details
11.4.2 Five9 Business Overview
11.4.3 Five9 AI In Call Center Introduction
11.4.4 Five9 Revenue in AI In Call Center Business (2018-2023)
11.4.5 Five9 Recent Developments
11.5 Google
11.5.1 Google Company Details
11.5.2 Google Business Overview
11.5.3 Google AI In Call Center Introduction
11.5.4 Google Revenue in AI In Call Center Business (2018-2023)
11.5.5 Google Recent Developments
11.6 Oracle Corporation
11.6.1 Oracle Corporation Company Details
11.6.2 Oracle Corporation Business Overview
11.6.3 Oracle Corporation AI In Call Center Introduction
11.6.4 Oracle Corporation Revenue in AI In Call Center Business (2018-2023)
11.6.5 Oracle Corporation Recent Developments
11.7 IBM Corporation
11.7.1 IBM Corporation Company Details
11.7.2 IBM Corporation Business Overview
11.7.3 IBM Corporation AI In Call Center Introduction
11.7.4 IBM Corporation Revenue in AI In Call Center Business (2018-2023)
11.7.5 IBM Corporation Recent Developments
11.8 Jio Haptik Technologies Limited
11.8.1 Jio Haptik Technologies Limited Company Details
11.8.2 Jio Haptik Technologies Limited Business Overview
11.8.3 Jio Haptik Technologies Limited AI In Call Center Introduction
11.8.4 Jio Haptik Technologies Limited Revenue in AI In Call Center Business (2018-2023)
11.8.5 Jio Haptik Technologies Limited Recent Developments
11.9 Kore.ai
11.9.1 Kore.ai Company Details
11.9.2 Kore.ai Business Overview
11.9.3 Kore.ai AI In Call Center Introduction
11.9.4 Kore.ai Revenue in AI In Call Center Business (2018-2023)
11.9.5 Kore.ai Recent Developments
11.10 Avaamo
11.10.1 Avaamo Company Details
11.10.2 Avaamo Business Overview
11.10.3 Avaamo AI In Call Center Introduction
11.10.4 Avaamo Revenue in AI In Call Center Business (2018-2023)
11.10.5 Avaamo Recent Developments
11.11 NICE Incontact
11.11.1 NICE Incontact Company Details
11.11.2 NICE Incontact Business Overview
11.11.3 NICE Incontact AI In Call Center Introduction
11.11.4 NICE Incontact Revenue in AI In Call Center Business (2018-2023)
11.11.5 NICE Incontact Recent Developments
11.12 Avaya
11.12.1 Avaya Company Details
11.12.2 Avaya Business Overview
11.12.3 Avaya AI In Call Center Introduction
11.12.4 Avaya Revenue in AI In Call Center Business (2018-2023)
11.12.5 Avaya Recent Developments
11.13 Nuance Communications
11.13.1 Nuance Communications Company Details
11.13.2 Nuance Communications Business Overview
11.13.3 Nuance Communications AI In Call Center Introduction
11.13.4 Nuance Communications Revenue in AI In Call Center Business (2018-2023)
11.13.5 Nuance Communications Recent Developments
11.14 Observe.AI
11.14.1 Observe.AI Company Details
11.14.2 Observe.AI Business Overview
11.14.3 Observe.AI AI In Call Center Introduction
11.14.4 Observe.AI Revenue in AI In Call Center Business (2018-2023)
11.14.5 Observe.AI Recent Developments
11.15 Pypestream
11.15.1 Pypestream Company Details
11.15.2 Pypestream Business Overview
11.15.3 Pypestream AI In Call Center Introduction
11.15.4 Pypestream Revenue in AI In Call Center Business (2018-2023)
11.15.5 Pypestream Recent Developments
11.16 Rulai
11.16.1 Rulai Company Details
11.16.2 Rulai Business Overview
11.16.3 Rulai AI In Call Center Introduction
11.16.4 Rulai Revenue in AI In Call Center Business (2018-2023)
11.16.5 Rulai Recent Developments
11.17 Amazon Web Services
11.17.1 Amazon Web Services Company Details
11.17.2 Amazon Web Services Business Overview
11.17.3 Amazon Web Services AI In Call Center Introduction
11.17.4 Amazon Web Services Revenue in AI In Call Center Business (2018-2023)
11.17.5 Amazon Web Services Recent Developments
11.18 SAP SE
11.18.1 SAP SE Company Details
11.18.2 SAP SE Business Overview
11.18.3 SAP SE AI In Call Center Introduction
11.18.4 SAP SE Revenue in AI In Call Center Business (2018-2023)
11.18.5 SAP SE Recent Developments
11.19 Creative Virtual
11.19.1 Creative Virtual Company Details
11.19.2 Creative Virtual Business Overview
11.19.3 Creative Virtual AI In Call Center Introduction
11.19.4 Creative Virtual Revenue in AI In Call Center Business (2018-2023)
11.19.5 Creative Virtual Recent Developments
11.20 Smart Action Company
11.20.1 Smart Action Company Company Details
11.20.2 Smart Action Company Business Overview
11.20.3 Smart Action Company AI In Call Center Introduction
11.20.4 Smart Action Company Revenue in AI In Call Center Business (2018-2023)
11.20.5 Smart Action Company Recent Developments
11.21 Talkdesk
11.21.1 Talkdesk Company Details
11.21.2 Talkdesk Business Overview
11.21.3 Talkdesk AI In Call Center Introduction
11.21.4 Talkdesk Revenue in AI In Call Center Business (2018-2023)
11.21.5 Talkdesk Recent Developments
11.22 Twilio
11.22.1 Twilio Company Details
11.22.2 Twilio Business Overview
11.22.3 Twilio AI In Call Center Introduction
11.22.4 Twilio Revenue in AI In Call Center Business (2018-2023)
11.22.5 Twilio Recent Developments
11.23 Call Center Studio
11.23.1 Call Center Studio Company Details
11.23.2 Call Center Studio Business Overview
11.23.3 Call Center Studio AI In Call Center Introduction
11.23.4 Call Center Studio Revenue in AI In Call Center Business (2018-2023)
11.23.5 Call Center Studio Recent Developments
11.24 Convoso
11.24.1 Convoso Company Details
11.24.2 Convoso Business Overview
11.24.3 Convoso AI In Call Center Introduction
11.24.4 Convoso Revenue in AI In Call Center Business (2018-2023)
11.24.5 Convoso Recent Developments
11.25 Artefact
11.25.1 Artefact Company Details
11.25.2 Artefact Business Overview
11.25.3 Artefact AI In Call Center Introduction
11.25.4 Artefact Revenue in AI In Call Center Business (2018-2023)
11.25.5 Artefact Recent Developments
11.26 VoiceBase
11.26.1 VoiceBase Company Details
11.26.2 VoiceBase Business Overview
11.26.3 VoiceBase AI In Call Center Introduction
11.26.4 VoiceBase Revenue in AI In Call Center Business (2018-2023)
11.26.5 VoiceBase Recent Developments
11.27 Inbenta Technologies
11.27.1 Inbenta Technologies Company Details
11.27.2 Inbenta Technologies Business Overview
11.27.3 Inbenta Technologies AI In Call Center Introduction
11.27.4 Inbenta Technologies Revenue in AI In Call Center Business (2018-2023)
11.27.5 Inbenta Technologies Recent Developments
11.28 EPRO TELECOM
11.28.1 EPRO TELECOM Company Details
11.28.2 EPRO TELECOM Business Overview
11.28.3 EPRO TELECOM AI In Call Center Introduction
11.28.4 EPRO TELECOM Revenue in AI In Call Center Business (2018-2023)
11.28.5 EPRO TELECOM Recent Developments
11.29 Thrio
11.29.1 Thrio Company Details
11.29.2 Thrio Business Overview
11.29.3 Thrio AI In Call Center Introduction
11.29.4 Thrio Revenue in AI In Call Center Business (2018-2023)
11.29.5 Thrio Recent Developments
11.30 Bright Pattern
11.30.1 Bright Pattern Company Details
11.30.2 Bright Pattern Business Overview
11.30.3 Bright Pattern AI In Call Center Introduction
11.30.4 Bright Pattern Revenue in AI In Call Center Business (2018-2023)
11.30.5 Bright Pattern Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

 

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