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エンプロイーエクスペリエンス(EX)


Employee Experience

Covid-19のパンデミックによって引き起こされた大規模なシフトは、B2CおよびB2B企業内のあらゆる業界、あらゆる部門レベルで深く受け止められています。グローバルな労働力への影響は甚大で、世界中の企業が従業... もっと見る

 

 

出版社 出版年月 電子版価格 ページ数 図表数 言語
Dash Network LLC
ダッシュネットワーク
2022年10月10日 US$1,900
1-5ユーザーライセンス
ライセンス・価格情報・注文方法はこちら
47 76 英語

 

サマリー

Covid-19のパンデミックによって引き起こされた大規模なシフトは、B2CおよびB2B企業内のあらゆる業界、あらゆる部門レベルで深く受け止められています。グローバルな労働力への影響は甚大で、世界中の企業が従業員の雇用と維持に苦慮しています。パンデミック以前から進行していたと言われる進化は、パワーバランスが従業員へと移行し始め、加速しています。企業はより人間中心になり、人事(HR)部門は業務や生産性から経験、健康、ウェルビーイングへと焦点を移しつつあります。多くの場合、雇用主と従業員の間の基本的な関係も変化しています。

こうしたシフトの結果、企業は従業員の旅における日々の摩擦を減らすだけでなく、変化する従業員集団の拡大する欲求に応えようと、幅広いテクノロジーやソリューションに目を向けるようになりました。従来のHRテクノロジーと従業員体験(EX)テクノロジーの境界線はここ数年で曖昧になり、人的資本管理(HCM)や従業員エンゲージメントテクノロジーを提供する大企業が、エンゲージメント、コミュニティ形成、表彰、パフォーマンス管理により焦点を当てたモジュールを追加するようになっています。このような動きにより、中小企業はEXエコシステムの一部分に特化したより具体的な製品を提供することで、市場での影響力を高めています。

従業員体験は、広範かつ個人的な旅であり、複数の戦略でアプローチする必要があります。従業員からのフィードバックを収集することは、企業が従業員の感情や満足度を測定し、従業員集団を把握するために活用されてきた活動です。この技術は、年1回の調査から、より高度で継続的なオムニチャネルリスニングプログラムへと進化し、洞察や分析を生み出し、さらに成熟した組織では、ワークフローに組み込んで行動を起こすことができるようになった。これは、より広範なEXエコシステムの一面に過ぎませんが、報酬と表彰プログラムへの取り組みの強化、パフォーマンス管理の異なる方法の導入、デジタル従業員体験とそれを支えるテクノロジーへの重点的な取り組みなど、他のテクノロジーへの投資の方向性と原動力となることがよくあります。

このDash Researchのレポートは、企業が優れた業績を達成するために提供されるソフトウェアプラットフォーム、アプリケーション、およびサービスに焦点を当てています。エックス.これらのソリューションは、従業員にポジティブな体験を提供するための重要な要素です。熟考し、継続的に取り組むことで、従業員エンゲージメントの向上、従業員の離職率の低減、社内の自動化・効率化、顧客体験の向上などを促進することができます。

重要な質問に対応します:

  • What are the key technology segments in the エックス market ecosystem?
  • What are the key drivers of エックス technology adoption?
  • What barriers exist that may hinder the adoption of エックス solutions?
  • 従業員体験は、顧客体験とどのように結びついているのでしょうか。
  • What are some of the benefits and use cases for エックス solutions?
  • What data sources are used to drive decisions related to エックス?
  • 主要なテクノロジープロバイダーと、そのソリューションがサポートするエコシステムのセグメントにはどのようなものがあるのでしょうか?

このレポートが必要なのは誰か?

  • エックス and CX practitioners
  • HRテクノロジープロバイダー
  • デジタルエンプロイー・エクスペリエンス・プラットフォーム・プロバイダー
  • 人事担当者
  • 人事・組織開発・調査コンサルタント
  • 政府機関
  • 投資家コミュニティ


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目次

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Drivers
    3. Market Barriers
    4. Market Forecast Highlights
    5. Dash Research Insights
  2. Market Overview
    1. Defining Employee Experience
    2. Feedback Types, Metrics, and Data Inputs
      1. Feedback Types and Frequency
      2. Metrics
      3. Data Sources, Technologies, and End Users
    3. Market Drivers
      1. The Great Resignation and the Need for Better Retention Strategies
      2. The Employee Experience/Customer Experience Link
      3. Shifting Employee Wants and Needs
      4. Move to Hybrid and Remote Leading to Increased Need for Communication and Connection
      5. Growing Need for Optimal Digital Employee Experience and Great Supporting Technologies
    4. Market Barriers
      1. Outdated and Challenging Technology Stack
      2. Lack of Internal Ownership
      3. Struggles with Analysis and Action
      4. Inability to Build an EX-Supportive Culture
    5. Key Benefits for Employee Experience Solutions
    6. Market Landscape and Participants
      1. Employee Experience Ecosystem
        1. Ecosystem Segments
  3. Purchasing Factors and Case Studies
    1. Purchasing Factors and Actions
      1. Preparation Work
      2. Choosing a Vendor
      3. Taking Action and Post-Implementation Follow-Up
    2. Case Studies
      1. Carmaker Puts Focus on Employee Engagement and Improves Customer Centricity
      2. BKD Implements a New Performance Management Strategy
      3. UCHealth Revamps Listening Strategy, Complementing it with Crowdsourcing
      4. Pharma Company Leans in to Workplace Giving During Pandemic to Foster Resilience and Connection
      5. BP Modernizes Reward and Recognition Solution
      6. Groz-Beckert Digitizes Employee Communication
      7. Nasdaq Uses Analytics to Anticipate and Act on Attrition Risk
      8. Chaloub Develops Feedback Culture
      9. Wawa Improves Communications to Dispersed Workforce
  4. Recommendations
  5. Market Forecasts
    1. Forecast Methodology
    2. Employee Experience Software, Global Market Forecasts
      1. Geographic Segmentation
      2. Product Offering Segmentation
      3. Industry Segmentation
  6. Acronym and Abbreviation List
  7. Table of Contents
  8. Table of Figures
  9. Appendix
    1. Scope of Study
    2. Sources and Methodology
    3. Forecast Methodology
    4. Copyright Notice

 

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図表リスト

Charts

  • Employee Experience Software and Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, World Markets: 2019-2026
  • Employee Experience Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Application Revenue by Region, World Markets: 2019-2026
  • Employee Experience Platform Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Application Revenue by Industry, North America: 2019-2026
  • Employee Experience Platform Revenue by Industry, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Application Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Application Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Platform Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Application Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Platform Revenue by Industry, Middle East & Africa: 2019-2026

Tables

  • Industry Groups and Definitions: World Markets
  • EX Market Vendors Overview
  • Employee Experience Software and Services Revenue, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Region: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, World Markets: 2019-2026
  • Employee Experience Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Application Revenue by Region, World Markets: 2019-2026
  • Employee Experience Platform Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Application Revenue by Industry, North America: 2019-2026
  • Employee Experience Platform Revenue by Industry, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Platform Revenue by Industry, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Application Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Application Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Platform Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Application Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Platform Revenue by Industry, Middle East & Africa: 2019-2026

Figures

  • Employee Experience Market Ecosystem
  • Employee Journey
  • Data Sources, Technologies, and End Users
  • What Are Employees Seeking?
  • Automation & Artificial Intelligence Can Ease Technology Friction
  • Modernizing the Employee Technology Stack
  • Groups and Titles Mentioned as being Potentially Involved in the Process
  • Analysis and Action Challenges              
  • Benefits and Uses Cases for Employee Experience Solutions

 

 

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Summary

The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within B2C and B2B companies. The effect on the global workforce has been profound, with companies around the world struggling to hire and retain employees. An evolution that many say was already in progress before the pandemic, has accelerated with a balance of power starting to migrate toward employees. Companies are becoming more human-centered and human resources (HR) departments are shifting focus from operations and productivity towards experience, health, and wellbeing. In many cases, the fundamental relationship between employer and employee has changed.

These shifts have resulted in companies turning to a broad range of technologies and solutions to not only decrease day-to-day friction in an employee journey, but also to attempt to meet the expanded desires of a changing employee population. The line between traditional HR tech and employee experience (EX) technologies has blurred over the past few years and has given rise to larger companies that provide human capital management (HCM) or workforce engagement technologies to add modules more focused on engagement, community building, recognition, or performance management. These dynamics have enabled smaller companies to gain leverage in the market with more specific offerings focused on just one part of the EX ecosystem.

Employee experience is both a broad, but personal journey, and should be approached with multiple strategies. Gathering employee feedback has long been an activity companies utilize to gauge employee sentiment and satisfaction and get a pulse on their employee population. These technologies have evolved from an annual survey to more sophisticated and ongoing omnichannel listening programs that can churn out insights and analysis that, in more EX mature organizations, can be put into workflows for action to be taken. This is just one facet of the broader EX ecosystem but often provides the direction and impetus for investments in other technologies such as ramping up efforts in rewards and recognition programs, implementing a different way to conduct performance management or perhaps putting more focus on digital employee experience and supporting technologies.

This Dash Research report focuses on the software platforms, applications, and services that are offered to help companies achieve excellent EX. These solutions are an important part of providing a positive employee experience. If implemented thoughtfully and with sustained commitment, the solutions can promote deeper employee engagement, less employee churn, in-house automations and efficiencies, and improved customer experience.

Key Questions Addressed:

  • What are the key technology segments in the EX market ecosystem?
  • What are the key drivers of EX technology adoption?
  • What barriers exist that may hinder the adoption of EX solutions?
  • How is employee experience tied to customer experience?
  • What are some of the benefits and use cases for EX solutions?
  • What data sources are used to drive decisions related to EX?
  • Who are some of the key technology providers and what ecosystem segments do their solutions support?

Who Needs This Report?

  • EX and CX practitioners
  • HR technology providers
  • Digital employee experience platform providers
  • Human resources managers
  • HR, organizational development, and surveying consultants
  • Government agencies
  • Investor community


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Table of Contents

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Drivers
    3. Market Barriers
    4. Market Forecast Highlights
    5. Dash Research Insights
  2. Market Overview
    1. Defining Employee Experience
    2. Feedback Types, Metrics, and Data Inputs
      1. Feedback Types and Frequency
      2. Metrics
      3. Data Sources, Technologies, and End Users
    3. Market Drivers
      1. The Great Resignation and the Need for Better Retention Strategies
      2. The Employee Experience/Customer Experience Link
      3. Shifting Employee Wants and Needs
      4. Move to Hybrid and Remote Leading to Increased Need for Communication and Connection
      5. Growing Need for Optimal Digital Employee Experience and Great Supporting Technologies
    4. Market Barriers
      1. Outdated and Challenging Technology Stack
      2. Lack of Internal Ownership
      3. Struggles with Analysis and Action
      4. Inability to Build an EX-Supportive Culture
    5. Key Benefits for Employee Experience Solutions
    6. Market Landscape and Participants
      1. Employee Experience Ecosystem
        1. Ecosystem Segments
  3. Purchasing Factors and Case Studies
    1. Purchasing Factors and Actions
      1. Preparation Work
      2. Choosing a Vendor
      3. Taking Action and Post-Implementation Follow-Up
    2. Case Studies
      1. Carmaker Puts Focus on Employee Engagement and Improves Customer Centricity
      2. BKD Implements a New Performance Management Strategy
      3. UCHealth Revamps Listening Strategy, Complementing it with Crowdsourcing
      4. Pharma Company Leans in to Workplace Giving During Pandemic to Foster Resilience and Connection
      5. BP Modernizes Reward and Recognition Solution
      6. Groz-Beckert Digitizes Employee Communication
      7. Nasdaq Uses Analytics to Anticipate and Act on Attrition Risk
      8. Chaloub Develops Feedback Culture
      9. Wawa Improves Communications to Dispersed Workforce
  4. Recommendations
  5. Market Forecasts
    1. Forecast Methodology
    2. Employee Experience Software, Global Market Forecasts
      1. Geographic Segmentation
      2. Product Offering Segmentation
      3. Industry Segmentation
  6. Acronym and Abbreviation List
  7. Table of Contents
  8. Table of Figures
  9. Appendix
    1. Scope of Study
    2. Sources and Methodology
    3. Forecast Methodology
    4. Copyright Notice

 

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List of Tables/Graphs

Charts

  • Employee Experience Software and Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, World Markets: 2019-2026
  • Employee Experience Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Application Revenue by Region, World Markets: 2019-2026
  • Employee Experience Platform Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Application Revenue by Industry, North America: 2019-2026
  • Employee Experience Platform Revenue by Industry, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Application Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Application Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Platform Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Application Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Platform Revenue by Industry, Middle East & Africa: 2019-2026

Tables

  • Industry Groups and Definitions: World Markets
  • EX Market Vendors Overview
  • Employee Experience Software and Services Revenue, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Region: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, World Markets: 2019-2026
  • Employee Experience Services Revenue by Region, World Markets: 2019-2026
  • Employee Experience Application Revenue by Region, World Markets: 2019-2026
  • Employee Experience Platform Revenue by Region, World Markets: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Services Revenue by Industry, North America: 2019-2026
  • Employee Experience Application Revenue by Industry, North America: 2019-2026
  • Employee Experience Platform Revenue by Industry, North America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Services Revenue by Industry, Europe: 2019-2026
  • Employee Experience Application Revenue by Industry, Europe: 2019-2026
  • Employee Experience Platform Revenue by Industry, Europe: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Services Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Application Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Platform Revenue by Industry, Asia Pacific: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Services Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Application Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Platform Revenue by Industry, Latin America: 2019-2026
  • Employee Experience Software and Services Revenue by Product Offering, Middle East & Africa: 2019-2026
  • Employee Experience Software and Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Services Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Application Revenue by Industry, Middle East & Africa: 2019-2026
  • Employee Experience Platform Revenue by Industry, Middle East & Africa: 2019-2026

Figures

  • Employee Experience Market Ecosystem
  • Employee Journey
  • Data Sources, Technologies, and End Users
  • What Are Employees Seeking?
  • Automation & Artificial Intelligence Can Ease Technology Friction
  • Modernizing the Employee Technology Stack
  • Groups and Titles Mentioned as being Potentially Involved in the Process
  • Analysis and Action Challenges              
  • Benefits and Uses Cases for Employee Experience Solutions

 

 

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本レポートと同じKEY WORD(EX)の最新刊レポート

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Dash Network(ダッシュネットワーク) は、 米国に拠点を置くCX専門の調査会社です。カスタム調査やコンサルティングサービスも行... もっと見る


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