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世界のCCaaS市場 2022-2026

世界のCCaaS市場 2022-2026


Global CCaaS Market 2022-2026

世界のCCaaS市場 2022-2026年 Technavio社はCCaaS市場をモニターしており、予測期間中に12.07%のCAGRで進行し、2022年から2026年にかけて22億6000万ドルの成長が見込まれています。CCaaS市場に関する当レポート... もっと見る

　

　

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世界のCCaaS市場 2022-2026年
Technavio社はCCaaS市場をモニターしており、予測期間中に12.07%のCAGRで進行し、2022年から2026年にかけて22億6000万ドルの成長が見込まれています。CCaaS市場に関する当レポートでは、全体的な分析、市場規模と予測、トレンド、成長要因、課題に加えて、約25社のベンダーを対象としたベンダー分析を行っています。
本レポートでは、現在の世界市場のシナリオ、最新のトレンドとドライバー、そして市場全体の環境に関する最新の分析を行っています。市場を牽引しているのは、クラウドベースのサービスの導入が進んでいることと、CCaaS導入後のカスタマーエクスペリエンスの向上や運用コストの削減に対するニーズの高まりです。さらに、クラウドベースのオファリングの採用が増えていることも、市場の成長を後押しすると予想されています。
CCaaS市場の分析には、エンドユーザーセグメントと地域別の状況が含まれます。
Technavio社のCCaaS市場は以下のように区分されています。
エンドユーザー別
- ITおよびテレコム
- BFSI
- 消費財・小売
- ヘルスケア
- その他
地域別構成比
- 北アメリカ
- ヨーロッパ
- APAC
- 南米
- MEA
本調査では、今後数年間のCCaaS市場の成長を促進する主な理由の一つとして、カスタマー・リレーションシップ・マネジメントの分野における技術的進歩の加速を挙げています。
Technavio社は、複数の情報源から得たデータを調査、統合、主要なパラメータの分析によってまとめ、市場の詳細なイメージを提示しています。当レポートでは、CCaaS市場について以下の項目を取り上げています。
- CCaaS市場のサイジング
- CCaaS市場の予測
- CCaaS市場の産業分析
Technavioの堅牢なベンダー分析は、クライアントの市場での地位向上を支援することを目的としています。これに沿って、本レポートでは、ALE International、Atos SE、Avaya Holdings Corp.、Cisco Systems Inc.、Enghouse Systems Ltd.、Five9 Inc.、Genesys Telecommunications Laboratories Inc.、Microsoft Corp.、NICE Ltd.、SAP SEなど、CCaaS市場の主要ベンダー数社の詳細な分析を行っています。また、CCaaSの市場分析レポートには、市場の成長に影響を与える今後のトレンドや課題に関する情報も含まれています。これは、企業が戦略を立て、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からの情報を含む一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加えて、包括的な市場およびベンダーランドスケープが含まれています。このレポートの詳細については、- https://www.technavio.com/report/ccaas-market-industry-analysis をご覧ください。
Technavio社は、複数の情報源から得たデータを調査、合成、要約し、利益、価格、競争、プロモーションなどの主要なパラメーターを分析することで、市場の詳細なイメージを提示しています。また、業界の主要なインフルエンサーを特定することで、様々な市場の側面を提示しています。提示されたデータは包括的で信頼性が高く、一次および二次両方の広範な調査の結果です。Technavio社の市場調査レポートは、正確な市場成長を予測するために、完全な競合状況と、質的および量的調査を用いた詳細なベンダー選択方法と分析を提供しています。

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目次

• Executive Summary
o Market overview
• Market Landscape
o Market ecosystem
o Value chain analysis
• Market Sizing
o Market definition
o Market segment analysis
o Market size 2021
o Market outlook: Forecast for 2021 - 2026
• Five Forces Analysis
o Five forces summary
o Bargaining power of buyers
o Bargaining power of suppliers
o Threat of new entrants
o Threat of substitutes
o Threat of rivalry
o Market condition
• Market Segmentation by End-user
o Market segments
o Comparison by End-user
o IT and telecom - Market size and forecast 2021-2026
o BFSI - Market size and forecast 2021-2026
o Consumer goods and retail - Market size and forecast 2021-2026
o Healthcare - Market size and forecast 2021-2026
o Others - Market size and forecast 2021-2026
o Market opportunity by End-user
• Customer landscape
• Geographic Landscape
o Geographic segmentation
o Geographic comparison
o North America - Market size and forecast 2021-2026
o Europe - Market size and forecast 2021-2026
o APAC - Market size and forecast 2021-2026
o South America - Market size and forecast 2021-2026
o MEA - Market size and forecast 2021-2026
o Key leading countries
o Market opportunity By Geographical Landscape
o Market drivers
o Market challenges
o Market trends
• Vendor Landscape
o Vendor landscape
o Landscape disruption
• Vendor Analysis
o Vendors covered
o Market positioning of vendors
o ALE International
o Atos SE
o Avaya Holdings Corp.
o Cisco Systems Inc.
o Enghouse Systems Ltd.
o Five9 Inc.
o Genesys Telecommunications Laboratories Inc.
o Microsoft Corp.
o NICE Ltd.
o SAP SE
• Appendix
o Scope of the report
o Currency conversion rates for US$
o Research methodology
o List of abbreviations

Exhibits
• 1: Key Finding 1
• 2: Key Finding 2
• 3: Key Finding 3
• 4: Key Finding 5
• 5: Key Finding 6
• 6: Key Finding 7
• 7: Key Finding 8
• 8: Parent market
• 9: Market characteristics
• 10: Offerings of vendors included in the market definition
• 11: Market segments
• 12: Global - Market size and forecast 2021 - 2026 ($ million)
• 13: Global market: Year-over-year growth 2021 - 2026 (%)
• 14: Five forces analysis 2021 & 2026
• 15: Bargaining power of buyers
• 16: Bargaining power of suppliers
• 17: Threat of new entrants
• 18: Threat of substitutes
• 19: Threat of rivalry
• 20: Market condition - Five forces 2021
• 21: End-user - Market share 2021-2026 (%)
• 22: Comparison by End-user
• 23: IT and telecom - Market size and forecast 2021-2026 ($ million)
• 24: IT and telecom - Year-over-year growth 2021-2026 (%)
• 25: BFSI - Market size and forecast 2021-2026 ($ million)
• 26: BFSI - Year-over-year growth 2021-2026 (%)
• 27: Consumer goods and retail - Market size and forecast 2021-2026 ($ million)
• 28: Consumer goods and retail - Year-over-year growth 2021-2026 (%)
• 29: Healthcare - Market size and forecast 2021-2026 ($ million)
• 30: Healthcare - Year-over-year growth 2021-2026 (%)
• 31: Others - Market size and forecast 2021-2026 ($ million)
• 32: Others - Year-over-year growth 2021-2026 (%)
• 33: Market opportunity by End-user
• 34: Customer landscape
• 35: Market share By Geographical Landscape 2021-2026 (%)
• 36: Geographic comparison
• 37: North America - Market size and forecast 2021-2026 ($ million)
• 38: North America - Year-over-year growth 2021-2026 (%)
• 39: Europe - Market size and forecast 2021-2026 ($ million)
• 40: Europe - Year-over-year growth 2021-2026 (%)
• 41: APAC - Market size and forecast 2021-2026 ($ million)
• 42: APAC - Year-over-year growth 2021-2026 (%)
• 43: South America - Market size and forecast 2021-2026 ($ million)
• 44: South America - Year-over-year growth 2021-2026 (%)
• 45: MEA - Market size and forecast 2021-2026 ($ million)
• 46: MEA - Year-over-year growth 2021-2026 (%)
• 47: Key leading countries
• 48: Market opportunity By Geographical Landscape ($ million)
• 49: Impact of drivers and challenges
• 50: Vendor landscape
• 51: Landscape disruption
• 52: Industry risks
• 53: Vendors covered
• 54: Market positioning of vendors
• 55: ALE International - Overview
• 56: ALE International - Product and service
• 57: ALE International - Key offerings
• 58: ALE International - Key customers
• 59: ALE International - Segment focus
• 60: Atos SE - Overview
• 61: Atos SE - Business segments
• 62: Atos SE - Key offerings
• 63: Atos SE - Key customers
• 64: Atos SE - Segment focus
• 65: Avaya Holdings Corp. - Overview
• 66: Avaya Holdings Corp. - Business segments
• 67: Avaya Holdings Corp. - Key offerings
• 68: Avaya Holdings Corp. - Key customers
• 69: Avaya Holdings Corp. - Segment focus
• 70: Cisco Systems Inc. - Overview
• 71: Cisco Systems Inc. - Business segments
• 72: Cisco Systems Inc. - Key offerings
• 73: Cisco Systems Inc. - Key customers
• 74: Cisco Systems Inc. - Segment focus
• 75: Enghouse Systems Ltd. - Overview
• 76: Enghouse Systems Ltd. - Business segments
• 77: Enghouse Systems Ltd. - Key offerings
• 78: Enghouse Systems Ltd. - Key customers
• 79: Enghouse Systems Ltd. - Segment focus
• 80: Five9 Inc. - Overview
• 81: Five9 Inc. - Business segments
• 82: Five9 Inc. - Key offerings
• 83: Five9 Inc. - Key customers
• 84: Five9 Inc. - Segment focus
• 85: Genesys Telecommunications Laboratories Inc. - Overview
• 86: Genesys Telecommunications Laboratories Inc. - Product and service
• 87: Genesys Telecommunications Laboratories Inc. - Key offerings
• 88: Genesys Telecommunications Laboratories Inc. - Key customers
• 89: Genesys Telecommunications Laboratories Inc. - Segment focus
• 90: Microsoft Corp. - Overview
• 91: Microsoft Corp. - Business segments
• 92: Microsoft Corp. - Key offerings
• 93: Microsoft Corp. - Key customers
• 94: Microsoft Corp. - Segment focus
• 95: NICE Ltd. - Overview
• 96: NICE Ltd. - Business segments
• 97: NICE Ltd. - Key offerings
• 98: NICE Ltd. - Key customers
• 99: NICE Ltd. - Segment focus
• 100: SAP SE - Overview
• 101: SAP SE - Business segments
• 102: SAP SE - Key offerings
• 103: SAP SE - Key customers
• 104: SAP SE - Segment focus
• 105: Currency conversion rates for US$
• 106: Research Methodology
• 107: Validation techniques employed for market sizing
• 108: Information sources
• 109: List of abbreviations

　

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Summary

Global CCaaS Market 2022-2026
Technavio has been monitoring the CCaaS market and it is poised to grow by $ 2.26 bn during 2022-2026, progressing at a CAGR of 12.07% during the forecast period. Our report on the CCaaS market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of cloud-based offerings and the increasing need to improve customer experience and reduce operational costs post-CCaaS adoption. In addition, the increasing adoption of cloud-based offerings is anticipated to boost the growth of the market as well.
The CCaaS market analysis includes the end-user segment and geographic landscape.
Technavio's ccaas market is segmented as below:
By End-user
• IT and telecom
• BFSI
• consumer goods and retail
• healthcare
• others
By Geographical Landscape
• North America
• Europe
• APAC
• South America
• MEA
This study identifies the accelerated technological advancements in the domain of customer relationship managementas one of the prime reasons driving the CCaaS market growth during the next few years.
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on CCaaS market covers the following areas:
• CCaaS market sizing
• CCaaS market forecast
• CCaaS market industry analysis
Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CCaaS market vendors that include ALE International, Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Microsoft Corp., NICE Ltd., and SAP SE. Also, the CCaaS market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors. For further information on this report, please visit - https://www.technavio.com/report/ccaas-market-industry-analysis
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.



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Table of Contents

• Executive Summary
o Market overview
• Market Landscape
o Market ecosystem
o Value chain analysis
• Market Sizing
o Market definition
o Market segment analysis
o Market size 2021
o Market outlook: Forecast for 2021 - 2026
• Five Forces Analysis
o Five forces summary
o Bargaining power of buyers
o Bargaining power of suppliers
o Threat of new entrants
o Threat of substitutes
o Threat of rivalry
o Market condition
• Market Segmentation by End-user
o Market segments
o Comparison by End-user
o IT and telecom - Market size and forecast 2021-2026
o BFSI - Market size and forecast 2021-2026
o Consumer goods and retail - Market size and forecast 2021-2026
o Healthcare - Market size and forecast 2021-2026
o Others - Market size and forecast 2021-2026
o Market opportunity by End-user
• Customer landscape
• Geographic Landscape
o Geographic segmentation
o Geographic comparison
o North America - Market size and forecast 2021-2026
o Europe - Market size and forecast 2021-2026
o APAC - Market size and forecast 2021-2026
o South America - Market size and forecast 2021-2026
o MEA - Market size and forecast 2021-2026
o Key leading countries
o Market opportunity By Geographical Landscape
o Market drivers
o Market challenges
o Market trends
• Vendor Landscape
o Vendor landscape
o Landscape disruption
• Vendor Analysis
o Vendors covered
o Market positioning of vendors
o ALE International
o Atos SE
o Avaya Holdings Corp.
o Cisco Systems Inc.
o Enghouse Systems Ltd.
o Five9 Inc.
o Genesys Telecommunications Laboratories Inc.
o Microsoft Corp.
o NICE Ltd.
o SAP SE
• Appendix
o Scope of the report
o Currency conversion rates for US$
o Research methodology
o List of abbreviations

Exhibits
• 1: Key Finding 1
• 2: Key Finding 2
• 3: Key Finding 3
• 4: Key Finding 5
• 5: Key Finding 6
• 6: Key Finding 7
• 7: Key Finding 8
• 8: Parent market
• 9: Market characteristics
• 10: Offerings of vendors included in the market definition
• 11: Market segments
• 12: Global - Market size and forecast 2021 - 2026 ($ million)
• 13: Global market: Year-over-year growth 2021 - 2026 (%)
• 14: Five forces analysis 2021 & 2026
• 15: Bargaining power of buyers
• 16: Bargaining power of suppliers
• 17: Threat of new entrants
• 18: Threat of substitutes
• 19: Threat of rivalry
• 20: Market condition - Five forces 2021
• 21: End-user - Market share 2021-2026 (%)
• 22: Comparison by End-user
• 23: IT and telecom - Market size and forecast 2021-2026 ($ million)
• 24: IT and telecom - Year-over-year growth 2021-2026 (%)
• 25: BFSI - Market size and forecast 2021-2026 ($ million)
• 26: BFSI - Year-over-year growth 2021-2026 (%)
• 27: Consumer goods and retail - Market size and forecast 2021-2026 ($ million)
• 28: Consumer goods and retail - Year-over-year growth 2021-2026 (%)
• 29: Healthcare - Market size and forecast 2021-2026 ($ million)
• 30: Healthcare - Year-over-year growth 2021-2026 (%)
• 31: Others - Market size and forecast 2021-2026 ($ million)
• 32: Others - Year-over-year growth 2021-2026 (%)
• 33: Market opportunity by End-user
• 34: Customer landscape
• 35: Market share By Geographical Landscape 2021-2026 (%)
• 36: Geographic comparison
• 37: North America - Market size and forecast 2021-2026 ($ million)
• 38: North America - Year-over-year growth 2021-2026 (%)
• 39: Europe - Market size and forecast 2021-2026 ($ million)
• 40: Europe - Year-over-year growth 2021-2026 (%)
• 41: APAC - Market size and forecast 2021-2026 ($ million)
• 42: APAC - Year-over-year growth 2021-2026 (%)
• 43: South America - Market size and forecast 2021-2026 ($ million)
• 44: South America - Year-over-year growth 2021-2026 (%)
• 45: MEA - Market size and forecast 2021-2026 ($ million)
• 46: MEA - Year-over-year growth 2021-2026 (%)
• 47: Key leading countries
• 48: Market opportunity By Geographical Landscape ($ million)
• 49: Impact of drivers and challenges
• 50: Vendor landscape
• 51: Landscape disruption
• 52: Industry risks
• 53: Vendors covered
• 54: Market positioning of vendors
• 55: ALE International - Overview
• 56: ALE International - Product and service
• 57: ALE International - Key offerings
• 58: ALE International - Key customers
• 59: ALE International - Segment focus
• 60: Atos SE - Overview
• 61: Atos SE - Business segments
• 62: Atos SE - Key offerings
• 63: Atos SE - Key customers
• 64: Atos SE - Segment focus
• 65: Avaya Holdings Corp. - Overview
• 66: Avaya Holdings Corp. - Business segments
• 67: Avaya Holdings Corp. - Key offerings
• 68: Avaya Holdings Corp. - Key customers
• 69: Avaya Holdings Corp. - Segment focus
• 70: Cisco Systems Inc. - Overview
• 71: Cisco Systems Inc. - Business segments
• 72: Cisco Systems Inc. - Key offerings
• 73: Cisco Systems Inc. - Key customers
• 74: Cisco Systems Inc. - Segment focus
• 75: Enghouse Systems Ltd. - Overview
• 76: Enghouse Systems Ltd. - Business segments
• 77: Enghouse Systems Ltd. - Key offerings
• 78: Enghouse Systems Ltd. - Key customers
• 79: Enghouse Systems Ltd. - Segment focus
• 80: Five9 Inc. - Overview
• 81: Five9 Inc. - Business segments
• 82: Five9 Inc. - Key offerings
• 83: Five9 Inc. - Key customers
• 84: Five9 Inc. - Segment focus
• 85: Genesys Telecommunications Laboratories Inc. - Overview
• 86: Genesys Telecommunications Laboratories Inc. - Product and service
• 87: Genesys Telecommunications Laboratories Inc. - Key offerings
• 88: Genesys Telecommunications Laboratories Inc. - Key customers
• 89: Genesys Telecommunications Laboratories Inc. - Segment focus
• 90: Microsoft Corp. - Overview
• 91: Microsoft Corp. - Business segments
• 92: Microsoft Corp. - Key offerings
• 93: Microsoft Corp. - Key customers
• 94: Microsoft Corp. - Segment focus
• 95: NICE Ltd. - Overview
• 96: NICE Ltd. - Business segments
• 97: NICE Ltd. - Key offerings
• 98: NICE Ltd. - Key customers
• 99: NICE Ltd. - Segment focus
• 100: SAP SE - Overview
• 101: SAP SE - Business segments
• 102: SAP SE - Key offerings
• 103: SAP SE - Key customers
• 104: SAP SE - Segment focus
• 105: Currency conversion rates for US$
• 106: Research Methodology
• 107: Validation techniques employed for market sizing
• 108: Information sources
• 109: List of abbreviations

　

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