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チャットボット市場:ソリューション・サービス毎、ウェブサイト・コンタクトセンター毎、技術毎、採用モデル毎、用途毎(顧客サポート、パーソナルアシスタント)、企業規模毎、産業毎、地域毎 - 2024年までの世界市場予測

Chatbot Market by Component (Solutions and Services), Usage (Websites and Contact Centers), Technology, Deployment Model, Application (Customer Support and Personal Assistant), Organization Size, Vertical, and Region - Global Forecast to 2024

 

出版社 出版年月電子版価格 ページ数図表数
MarketsandMarkets
マーケッツアンドマーケッツ
2019年11月US$4,950
シングルユーザライセンス
196 179

サマリー

幅広い市場に関する調査レポートを出版しているマーケッツアンドマーケッツ(MarketsandMarkets)のチャットボット市場に関する調査レポートです。

"The global chatbot market size to grow at a CAGR of 29.7% during the forecast period

The chatbot market size is projected to grow from USD 2.6 billion in 2019 to USD 9.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The chatbot market is driven by factors, such as advancement in technology coupled with rising customer demands for self-services and  24*7 customer assistance at lower operational costs. However, lack of awareness about the the outcomes of the use of chatbot technology with various applications to retrict thre growth of the chatbot market..

Services segment to grow at a higher CAGR during the forecast period

The chatbot market by component is segmented into solutions and services. The services segment is expected to grow at a rapid pace during the forecast period. The services considered in the report are managed services and professional services. The growth of this segment can be attributed to the increasing deployment of chatbot software and platforms, which leads to the increasing the demand for pre- and post-deployment services, as these solutions require training due to technical complexities.

Retail and eCommerce vertical to grow at the highest CAGR during the forecast period

The chatbot market by vertical has been segmented into Banking, Financial Services and Insurance (BFSI), media and entertainment, retail and eCommerce, travel and hospitality, telecom, healthcare and life sciences, and others. The retail and eCommerce segment is projected to grow at the highest CAGR during the forecast period, owing to the increasing demand to provide customers with seamless omnichannel experience and turn them into regular cutomers.

APAC to grow at the highest CAGR during the forecast period

Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period. Factors, such as flexible economic conditions, industrialization- and globalization-motivated policies of the governments, as well as expanding digitalization, would support the growth of the chatbot market in the region.

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.

  • ? By Company: Tier I: 38%, Tier II: 41%, and Tier III: 21%
  • ? By Designation: C-Level Executives: 65%, Directors: 20%, and Others: 15%
  • ? By Region: North America: 45%, APAC: 30%, Europe: 15%, MEA: 5%, and Latin America: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. Major vendors in the chatbot market are IBM Corporation (US), Nuance Communications (US), Google (US), Amazon Web Services (US), Artificial Solutions (Spain), Inbenta Technologies (US), [24]7.ai (US), Chatfuel (US),Avio (Argentina), Botsify (Pakistan), Passage AI (US), Kore.ai (US), KeyReply (Singapore), SmartBots (US), Contus (India), Yellow Messenger (India), CogniCor (US), Conversica (US), Gupshup (US), Kevit (India), and Yekaliva (India). It further includes an in-depth competitive analysis of key players in the chatbot market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage

The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market, across different segments, such as component, deployment mode, organization size, technology, usage, application, vertical, and region. The study further includes an in-depth competitive analysis of key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall chatbot market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and to plan suitable go-to-market strategies. The report further helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.
 



目次

1 INTRODUCTION 20
1.1 OBJECTIVES OF THE STUDY 20
1.2 MARKET DEFINITION 20
1.2.1 INCLUSIONS AND EXCLUSIONS 20
1.3 MARKET SCOPE 21
1.3.1 MARKET SEGMENTATION 21
1.3.2 REGIONS COVERED 21
1.4 YEARS CONSIDERED FOR THE STUDY 22
1.5 CURRENCY CONSIDERED 22
1.6 STAKEHOLDERS 22
2 RESEARCH METHODOLOGY 23
2.1 RESEARCH DATA 23
2.1.1 SECONDARY DATA 24
2.1.2 PRIMARY DATA 24
2.1.2.1 Breakup of primary profiles 24
2.1.2.2 Key industry insights 25
2.2 MARKET BREAKUP AND DATA TRIANGULATION 25
2.3 MARKET SIZE ESTIMATION 26
2.3.1 TOP-DOWN APPROACH 26
2.3.2 BOTTOM-UP APPROACH 27
2.4 MARKET FORECAST 27
2.5 ASSUMPTIONS FOR THE STUDY 28
2.6 LIMITATIONS OF THE STUDY 28
3 EXECUTIVE SUMMARY 29
4 PREMIUM INSIGHTS 34
4.1 ATTRACTIVE OPPORTUNITIES IN THE GLOBAL CHATBOT MARKET 34
4.2 CHATBOT MARKET: BY APPLICATION 34
4.3 CHATBOT MARKET: TOP 3 VERTICALS AND REGIONS 35
4.4 CHATBOT MARKET, BY REGION 35
5 MARKET OVERVIEW AND INDUSTRY TRENDS 37
5.1 INTRODUCTION 37
5.2 MARKET DYNAMICS 37

5.2.1 DRIVERS 38
5.2.1.1 Advancement in technology coupled with rising customer demand for self-services 38
5.2.1.2 24*7 customer assistance at a lower operational cost 39
5.2.2 RESTRAINTS 39
5.2.2.1 Inability to recognize customer intent and respond effectively 39
5.2.3 OPPORTUNITIES 40
5.2.3.1 Initiatives toward development of self-learning chatbots to deliver a more humanlike conversational experience 40
5.2.3.2 Growing use of chatbots among major industries 40
5.2.3.3 Increasing focus on customer engagement through various channels 40
5.2.4 CHALLENGES 41
5.2.4.1 Lack of awareness about the effect of chatbot technology on various applications 41
5.3 USE CASES 41
5.3.1 USE CASE: SCENARIO 1 41
5.3.2 USE CASE: SCENARIO 2 42
5.3.3 USE CASE: SCENARIO 3 42
5.3.4 USE CASE: SCENARIO 4 43
5.3.5 USE CASE: SCENARIO 5 43
5.3.6 USE CASE: SCENARIO 6 44
5.3.7 USE CASE: SCENARIO 7 45
5.3.8 USE CASE: SCENARIO 8 45
5.3.9 USE CASE: SCENARIO 9 46
5.3.10 USE CASE: SCENARIO 10 46
5.3.11 USE CASE: SCENARIO 11 47
5.4 REGULATORY IMPLICATIONS 48
5.4.1 GENERAL DATA PROTECTION REGULATION 48
5.4.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 48
5.4.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD 48
5.4.4 FINANCIAL INDUSTRY REGULATORY AUTHORITY 48
5.4.5 SERVICE ORGANIZATIONAL CONTROL 2 49
5.4.6 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II 49
6 CHATBOT MARKET, BY COMPONENT 50
6.1 INTRODUCTION 51
6.2 SOLUTIONS 52
6.2.1 PLATFORM 53
6.2.1.1 Chatbot platforms help understand the conversational data of intelligent digital assistants 53
6.2.2 SOFTWARE 53
6.2.2.1 Growth of AI and ML technologies to drive the demand for chatbot software 53

6.3 SERVICES 54
6.3.1 MANAGED SERVICES 55
6.3.1.1 Increasing need to monitor and maintain tool operations and reduce overhead costs driving the demand for managed services 55
6.3.2 PROFESSIONAL SERVICES 55
6.3.2.1 Growing use of AI and analytics for consulting, deployment, and support and maintenance services to increase adoption of professional services 55
7 CHATBOT MARKET, BY TECHNOLOGY 56
7.1 INTRODUCTION 57
7.2 MACHINE LEARNING AND DEEP LEARNING 58
7.2.1 NEED FOR AUTOMATING COMMUNICATION TO DELIVER SEAMLESS PERSONALIZED CUSTOMER EXPERIENCE 58
7.3 NATURAL LANGUAGE PROCESSING 59
7.3.1 NATURAL LANGUAGE PROCESSING OFFERS SELF-SERVICE ASSISTANCE TO PROVIDE EFFICIENCY, FLEXIBILITY, AND CUSTOMER SATISFACTION 59
7.4 AUTOMATED SPEECH RECOGNITION 59
7.4.1 GROWING NEED TO RECOGNIZE HUMAN VOICE FOR EFFECTIVE HANDLING OF QUERIES 59
8 CHATBOT MARKET, BY DEPLOYMENT MODEL 60
8.1 INTRODUCTION 61
8.2 ON-PREMISES 62
8.2.1 DATA PRIVACY AND SECURITY TO ACCELERATE ADOPTION OF ON-PREMISES CHATBOT SOLUTIONS 62
8.3 CLOUD 63
8.3.1 ADOPTION OF CLOUD-BASED DEPLOYMENT MODEL FOR CHATBOT SOLUTIONS TO RISE IN FUTURE 63
9 CHATBOT MARKET, BY USAGE 64
9.1 INTRODUCTION 65
9.2 WEBSITES 66
9.2.1 WEB-BASED CHATBOTS HELP UP-SELL AND CROSS-SELL PRODUCTS AND SERVICES TO DRIVE ADDITIONAL REVENUE 66
9.3 CONTACT CENTERS 67
9.3.1 CHATBOTS IMPROVE CUSTOMER EXPERIENCE AND LOYALTY, OPERATIONAL METRICS, AND MULTIPLE INTERACTION CHANNELS IN CONTACT CENTERS 67
9.4 SOCIAL MEDIA 68
9.4.1 INTEGRATION OF CHATBOTS WITH SOCIAL MEDIA NETWORK PLATFORMS EMPOWERS ORGANIZATIONS TO DELIVER FASTER AND PERSONALIZED EXPERIENCE TO CLIENTS 68
9.5 MOBILE PLATFORM 69
9.5.1 CHATBOTS IN MOBILE PLATFORM OFFER BETTER USER INTERFACE AND EXPERIENCE, 24/7 ASSISTANCE, AND INTERACTIVE EXPERIENCE IN HUMAN LANGUAGE 69
10 CHATBOT MARKET, BY ORGANIZATION SIZE 70
10.1 INTRODUCTION 71
10.2 LARGE ENTERPRISES 72
10.2.1 ABILITY TO HANDLE QUERIES IN MULTIPLE LANGUAGES TO INCREASE ADOPTION OF CHATBOTS AMONG LARGE ENTERPRISES 72
10.3 SMALL AND MEDIUM-SIZED ENTERPRISES 73
10.3.1 CAPABILITY TO REDUCE TIME SPENT IN REPETITIVE TASKS TO ACCELERATE ADOPTION OF CHATBOTS 73
11 CHATBOT MARKET, BY APPLICATION 74
11.1 INTRODUCTION 75
11.2 CUSTOMER SUPPORT 76
11.2.1 INCREASING ORGANIZATIONAL FOCUS TOWARD RAPID RESPONSE TO CUSTOMER QUERIES TO PAVE THE WAY FOR CHATBOT ADOPTION AMONG VARIOUS INDUSTRY VERTICALS 76
11.3 PERSONAL ASSISTANT 77
11.3.1 PERSONAL ASSISTANTS TO BECOME CRUCIAL TO SUPPORT BASIC APPLICATIONS 77
11.4 BRANDING AND ADVERTISEMENT 78
11.4.1 INCREASING NEED TO CREATE BRAND AWARENESS TO DRIVE ADOPTION OF CHATBOT SOLUTIONS 78
11.5 CUSTOMER ENGAGEMENT AND RETENTION 79
11.5.1 GROWING NEED TO DELIVER PERSONALIZED EXPERIENCE THROUGHOUT CUSTOMER JOURNEY TO DRIVE ADOPTION OF CUSTOMER ENGAGEMENT AND RETENTION APPLICATION 79
11.6 DATA PRIVACY AND COMPLIANCE 80
11.6.1 NEED FOR SAFEGUARDING CUSTOMER DATA TO CREATE DEMAND FOR COMPLIANCE TOOLS 80
11.7 ON-BOARDING AND EMPLOYEE ENGAGEMENT 81
11.7.1 USE OF CHATBOTS TO ENHANCE EFFICIENCY OF HR BUSINESS FUNCTION TO DRIVE ADOPTION OF ON-BOARDING AND EMPLOYEE ENGAGEMENT APPLICATION 81
11.8 OTHERS 82
12 CHATBOT MARKET, BY VERTICAL 83
12.1 INTRODUCTION 84
12.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 85
12.2.1 TECHNOLOGIES SUCH AS AI AND ML TO PROVIDE BANKING AND FINANCIAL INDUSTRY A PLATFORM FOR EXTENDED CUSTOMER ENGAGEMENT 85
12.3 RETAIL AND ECOMMERCE 86
12.3.1 CHATBOTS’ GROWING USE FOR RETAINING CUSTOMERS, COLLECTING FEEDBACK, AND DRIVING SALES TO DRIVE THEIR ADOPTION IN RETAIL AND ECOMMERCE VERTICAL 86
12.4 HEALTHCARE 87
12.4.1 CHATBOTS ENABLE MEDICAL PROFESSIONALS TO MANAGE PATIENT DATA AND MEDICATION, HELP DURING EMERGENCIES, AND PROVIDE FIRST AID 87
12.5 TRAVEL AND HOSPITALITY 88
12.5.1 CHATBOTS ENABLE ENHANCED GUEST OR PASSENGER SERVICES IN TRAVEL AND HOSPITALITY VERTICAL 88
12.6 MEDIA AND ENTERTAINMENT 89
12.6.1 MULTIPLE INDUSTRY-DRIVEN CHATBOT INITIATIVES OF GOVERNMENTS TO DRIVE ADOPTION OF CHATBOT SOLUTIONS IN MEDIA AND ENTERTAINMENT VERTICAL 89
12.7 TELECOMMUNICATIONS 90
12.7.1 AI-ENABLED CHATBOTS WOULD HELP IMPROVE CONTACT CENTER EFFECTIVENESS AND INCREASE ROI IN THE TELECOMMUNICATIONS VERTICAL 90
12.8 OTHERS 91
13 CHATBOT MARKET, BY REGION 92
13.1 INTRODUCTION 93
13.2 NORTH AMERICA 96
13.2.1 UNITED STATES 103
13.2.1.1 Growing integration of AI- and ML-based solutions with chatbots to enhance customer experience driving their demand in the US 103
13.2.2 CANADA 105
13.2.2.1 Increase in AI research activities and industry collaborations to boost the adoption of chatbots in Canada 105
13.3 EUROPE 106
13.3.1 UNITED KINGDOM 111
13.3.1.1 Government support in terms of investments and initiatives to fuel the adoption of chatbots in the UK 111
13.3.2 GERMANY 113
13.3.2.1 Increasing adoption of chatbot solutions across major verticals to drive the market growth in Germany 113
13.3.3 FRANCE 114
13.3.3.1 Focus on R&D and heavy investments from the government and investors to drive the growth of chatbot market in France 114
13.3.4 REST OF EUROPE 116
13.4 ASIA PACIFIC 117
13.4.1 CHINA 123
13.4.1.1 Increasing investments in the AI landscape to drive the adoption of chatbot solutions in China 123
13.4.2 JAPAN 125
13.4.2.1 Rising intelligent virtual agents in the telecom vertical to fuel adoption of chatbot solutions in Japan 125
13.4.3 INDIA 127
13.4.3.1 Increase in investments among startups and push from the government to boost the growth of chatbot market in India 127

13.4.4 SINGAPORE 129
13.4.4.1 Growing deployment by government as well as private organizations to boost the growth of chatbot market in Singapore 129
13.4.5 REST OF ASIA PACIFIC 130
13.5 MIDDLE EAST AND AFRICA 132
13.5.1 MIDDLE EAST 137
13.5.1.1 Government initiatives and the growth of AI-based startups to drive the growth of chatbot market in the Middle East 137
13.5.2 AFRICA 139
13.5.2.1 Growing need to enhance customer service to drive the adoption of chatbots in Africa 139
13.6 LATIN AMERICA 140
13.6.1 BRAZIL 145
13.6.1.1 Emerging startups in Brazil to drive the growth of chatbot market 145
13.6.2 MEXICO 146
13.6.2.1 Growing demand for AI-based technologies to fuel the adoption of chatbot solutions in Mexico 146
13.6.3 REST OF LATIN AMERICA 148
14 COMPETITIVE LANDSCAPE 150
14.1 INTRODUCTION 150
14.2 COMPETITIVE LEADERSHIP MAPPING 150
14.2.1 VISIONARY LEADERS 150
14.2.2 INNOVATORS 150
14.2.3 DYNAMIC DIFFERENTIATORS 150
14.2.4 EMERGING COMPANIES 150
14.3 STRENGTH OF PRODUCT PORTFOLIO 152
14.4 BUSINESS STRATEGY EXCELLENCE 153
15 COMPANY PROFILES 154
15.1 INTRODUCTION 154
(Business Overview, Platform, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
15.2 IBM 154
15.3 NUANCE COMMUNICATIONS 158
15.4 GOOGLE 161
15.5 AWS 164
15.6 ARTIFICIAL SOLUTIONS 167
15.7 INBENTA TECHNOLOGIES 170
15.8 [24]7.AI 172
15.9 CHATFUEL 173
15.10 AIVO 174
15.11 BOTSIFY 175
15.12 PASSAGE AI 176
15.13 KORE.AI 177
15.14 KEYREPLY 178
15.15 SMARTBOTS.AI 178
15.16 CONTUS 179
15.17 YELLOW MESSENGER 180
15.18 COGNICOR TECHNOLOGIES 181
15.19 CONVERSICA 182
15.20 GUPSHUP 183
15.21 KEVIT 184
15.22 YEKALIVA 184
*Details on Business Overview, Platform, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
16 APPENDIX 185
16.1 INDUSTRY EXCERPTS 185
16.2 DISCUSSION GUIDE 186
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 192
16.4 AVAILABLE CUSTOMIZATIONS 194
16.5 RELATED REPORTS 194
16.6 AUTHOR DETAILS 195

 

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2018 22
TABLE 2 FACTOR ANALYSIS 27
TABLE 3 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE,
2017–2024 (USD MILLION AND Y-O-Y %) 30
TABLE 4 CHATBOT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 51
TABLE 5 SOLUTIONS: CHATBOT MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 52
TABLE 6 SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 54
TABLE 7 CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 57
TABLE 8 CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (MILLION) 61
TABLE 9 ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (MILLION) 62
TABLE 10 CLOUD: CHATBOT MARKET SIZE, BY REGION, 2017-2024 (MILLION) 63
TABLE 11 CHATBOT MARKET SIZE, BY USAGE, 2017–2024 (USD MILLION) 65
TABLE 12 WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 66
TABLE 13 CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 67
TABLE 14 SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 68
TABLE 15 MOBILE PLATFORM: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 69
TABLE 16 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 71
TABLE 17 LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 72
TABLE 18 SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 73
TABLE 19 CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 75
TABLE 20 CUSTOMER SUPPORT: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 76
TABLE 21 PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 77
TABLE 22 BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 78
TABLE 23 CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 79
TABLE 24 DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 80
TABLE 25 ON-BOARDING AND EMPLOYEE ENGAGEMENT: CHATBOT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 81
TABLE 26 OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 82
TABLE 27 CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 84
TABLE 28 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION) 85
TABLE 29 RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 86
TABLE 30 HEALTHCARE: CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 87
TABLE 31 TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 88
TABLE 32 MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 89
TABLE 33 COMMUNICATIONS: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 90
TABLE 34 OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION,
2017–2024 (USD MILLION) 91
TABLE 35 CHATBOT MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 94
TABLE 36 CHATBOT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 95
TABLE 37 NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 98
TABLE 38 NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION,
2017–2024 (USD MILLION) 99
TABLE 39 NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 99
TABLE 40 NORTH AMERICA: CHATBOT MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 99
TABLE 41 NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL,
2017–2024 (USD MILLION) 100
TABLE 42 NORTH AMERICA: CHATBOT MARKET SIZE, BY USAGE, 2017–2024 (USD MILLION) 100
TABLE 43 NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 101
TABLE 44 NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 101
TABLE 45 NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 102
TABLE 46 NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 102
TABLE 47 UNITED STATES: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 103
TABLE 48 UNITED STATES: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 104
TABLE 49 UNITED STATES: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 104
TABLE 50 CANADA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 105
TABLE 51 CANADA: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 105
TABLE 52 CANADA: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 106
TABLE 53 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION) 107
TABLE 54 EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2017–2024 (USD MILLION) 107
TABLE 55 EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 108
TABLE 56 EUROPE: CHATBOT MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 108
TABLE 57 EUROPE : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL,
2017–2024 (USD MILLION) 108
TABLE 58 EUROPE: CHATBOT MARKET SIZE, BY USAGE, 2017–2024 (USD MILLION) 109
TABLE 59 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 109
TABLE 60 EUROPE: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 110
TABLE 61 EUROPE: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 110
TABLE 62 EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 111
TABLE 63 UNITED KINGDOM: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 111
TABLE 64 UNITED KINGDOM: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 112
TABLE 65 UNITED KINGDOM: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 112
TABLE 66 GERMANY: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 113
TABLE 67 GERMANY: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 113
TABLE 68 GERMANY: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 114
TABLE 69 FRANCE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 114
TABLE 70 FRANCE: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 115
TABLE 71 FRANCE: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 115
TABLE 72 REST OF EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 116
TABLE 73 REST OF EUROPE: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 116
TABLE 74 REST OF EUROPE: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 117
TABLE 75 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 119
TABLE 76 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2017–2024 (USD MILLION) 119
TABLE 77 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 120
TABLE 78 ASIA PACIFIC: CHATBOT MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 120
TABLE 79 ASIA PACIFIC : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL,
2017–2024 (USD MILLION) 120
TABLE 80 ASIA PACIFIC: CHATBOT MARKET SIZE, BY USAGE, 2017–2024 (USD MILLION) 121
TABLE 81 ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 121
TABLE 82 ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 122
TABLE 83 ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 122
TABLE 84 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 123
TABLE 85 CHINA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 124
TABLE 86 CHINA: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 124
TABLE 87 CHINA: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 124
TABLE 88 JAPAN: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 125
TABLE 89 JAPAN: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 126
TABLE 90 JAPAN: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 126
TABLE 91 INDIA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 127
TABLE 92 INDIA: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 128
TABLE 93 INDIA: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 128
TABLE 94 SINGAPORE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 129
TABLE 95 SINGAPORE: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 129
TABLE 96 SINGAPORE: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 130
TABLE 97 REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 131
TABLE 98 REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 131
TABLE 99 REST OF ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 132
TABLE 100 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 133
TABLE 101 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION,
2017–2024 (USD MILLION) 133
TABLE 102 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION) 134
TABLE 103 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 134
TABLE 104 MIDDLE EAST AND AFRICA : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL, 2017–2024 (USD MILLION) 134
TABLE 105 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY USAGE,
2017–2024 (USD MILLION) 135
TABLE 106 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION) 135
TABLE 107 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 136
TABLE 108 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 136
TABLE 109 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 137
TABLE 110 MIDDLE EAST: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 137
TABLE 111 MIDDLE EAST: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 138
TABLE 112 MIDDLE EAST: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 138
TABLE 113 AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 139
TABLE 114 AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 139
TABLE 115 AFRICA: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 140
TABLE 116 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION) 141
TABLE 117 LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION,
2017–2024 (USD MILLION) 141
TABLE 118 LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION) 142
TABLE 119 LATIN AMERICA: CHATBOT MARKET SIZE, BY TECHNOLOGY,
2017–2024 (USD MILLION) 142
TABLE 120 LATIN AMERICA : CHATBOT MARKET SIZE, BY DEPLOYMENT MODEL,
2017–2024 (USD MILLION) 142
TABLE 121 LATIN AMERICA : CHATBOT MARKET SIZE, BY USAGE, 2017–2024 (USD MILLION) 143
TABLE 122 LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 143
TABLE 123 LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 143
TABLE 124 LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 144
TABLE 125 LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION) 144
TABLE 126 BRAZIL: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 145
TABLE 127 BRAZIL: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 145
TABLE 128 BRAZIL: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 146
TABLE 129 MEXICO: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 147
TABLE 130 MEXICO: CHATBOT MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 147
TABLE 131 MEXICO: CHATBOT MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION) 148
TABLE 132 REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION) 148
TABLE 133 REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION) 149
TABLE 134 REST OF LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION) 149

 

LIST OF FIGURES

FIGURE 1 CHATBOT MARKET: RESEARCH DESIGN 23
FIGURE 2 CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 26
FIGURE 3 SOLUTIONS SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE IN 2019 30
FIGURE 4 SOFTWARE SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE IN 2019 31
FIGURE 5 MANAGED SERVICES SEGMENT TO ACCOUNT FOR A
LARGER MARKET SIZE IN 2019 31
FIGURE 6 LARGE ENTERPRISES TO ACCOUNT FOR A HIGHER MARKET SHARE IN 2019 32
FIGURE 7 CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO ACCOUNT FOR THE LARGEST MARKET SIZE IN 2019 32
FIGURE 8 BANKING, FINANCIAL SERVICES, AND INSURANCE TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 33
FIGURE 9 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 33
FIGURE 10 GROWING NEED TO OFFER 24*7 ENHANCED CUSTOMER SUPPORT SERVICES TO DRIVE THE GROWTH OF THE CHATBOT MARKET 34
FIGURE 11 PERSONAL ASSISTANTS TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 34
FIGURE 12 BFSI VERTICAL AND NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARES IN CHATBOT MARKET IN 2019 35
FIGURE 13 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019 35
FIGURE 14 ASIA PACIFIC TO BE THE BEST REGION FOR INVESTMENTS DURING THE FORECAST PERIOD 36
FIGURE 15 CHATBOT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 37
FIGURE 16 USAGE OF ARTIFICIAL INTELLIGENCE-BASED CHATBOTS AMONG SERVICE ORGANIZATIONS 38
FIGURE 17 SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 51
FIGURE 18 SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 52
FIGURE 19 MANAGED SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 54
FIGURE 20 AUTOMATED SPEECH RECOGNITION SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 57
FIGURE 21 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 61
FIGURE 22 SOCIAL MEDIA SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 65
FIGURE 23 SMALL AND MEDIUM-SIZED ENTERPRISES TO WITNESS A HIGHER GROWTH RATE DURING THE FORECAST PERIOD 71
FIGURE 24 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 75
FIGURE 25 RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 84
FIGURE 26 NORTH AMERICA TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 93
FIGURE 27 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 94
FIGURE 28 INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 95
FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT 97
FIGURE 30 PERSONAL ASSISTANT SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 98
FIGURE 31 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN EUROPE 107
FIGURE 32 ASIA PACIFIC: MARKET SNAPSHOT 118
FIGURE 33 DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN ASIA PACIFIC 119
FIGURE 34 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN MIDDLE EAST AND AFRICA 133
FIGURE 35 PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN LATIN AMERICA 141
FIGURE 36 CHATBOT MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019 151
FIGURE 37 IBM: COMPANY SNAPSHOT 155
FIGURE 38 IBM: SWOT ANALYSIS 156
FIGURE 39 NUANCE COMMUNICATIONS: COMPANY SNAPSHOT 158
FIGURE 40 NUANCE COMMUNICATIONS: SWOT ANALYSIS 160
FIGURE 41 GOOGLE: COMPANY SNAPSHOT 161
FIGURE 42 GOOGLE: SWOT ANALYSIS 163
FIGURE 43 AWS: COMPANY SNAPSHOT 164
FIGURE 44 AWS: SWOT ANALYSIS 166
FIGURE 45 ARTIFICIAL SOLUTIONS: SWOT ANALYSIS: 168
 

 

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