Summary

This report provides an outlook on the business telecoms and ICT services market in New Zealand. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes

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Table of Contents

Executive summary

Executive summary: operator business revenue in New Zealand will grow between 2018 and 2023, mainly driven by growing demand for ICT services

Implications for operators

Forecast results

Operator business revenue in New Zealand will increase during the forecast period, and ICT services will be the most significant contributor to this growth

Large enterprises will deliver most of the expected growth in operators’ business revenue during the forecast period, and will remain the largest source of it

Total revenue from mobile services will stabilise during the forecast period;    revenue from handset data and IoT connectivity will continue to grow

Operator revenue from fixed services in New Zealand will decrease during the forecast period, driven by a fall in revenue from voice services

The number of business fixed data connections in New Zealand will increase between 2018 and 2023, along with demand for higher-bandwidth services

The addressable market for other business services for operators will continue to grow as businesses increasingly use cloud-based business solutions

SaaS, security, IaaS, and co-location and hosting are the key other business services markets addressed by operators in New Zealand

The broader business IT and managed services market reaches beyond those services addressed by operators and is currently worth around NZD6 billion

Operator profiles

The fixed (telephony and broadband) business market in New Zealand is dominated by Spark; its competitors in the business mobile market are Vodafone and 2degrees

Operator profiles: Spark

Operator profiles: Vocus Group

Operator profiles: other operators

Forecast methodology and assumptions

Forecast methodology and assumptions: presentation of results

Forecast methodology and assumptions: market definition

Forecast methodology and assumptions: modelling approach

Forecast methodology and assumptions: mobile services

Forecast methodology and assumptions: fixed services [1]

Forecast methodology and assumptions: fixed services [2]

Forecast methodology and assumptions: other business services [1]

Forecast methodology and assumptions: other business services [2]

Forecast methodology and assumptions: broader IT categories

About the author and Analysys Mason

About the author

Analysys Mason’s consulting and research are uniquely positioned

Research from Analysys Mason

Consulting from Analysys Mason

List of figures

Figure 1: Change in telecoms operator retail revenue from businesses by service type, New Zealand, 2018?2023

Figure 2: Connections for businesses and CAGRs by type of connection, New Zealand, 2018?2023

Figure 3: Telecoms operator retail revenue from businesses in 2018 and CAGR for 2018?2023 by enterprise size, New Zealand

Figure 4: Telecoms operator retail revenue from businesses by service type, New Zealand, 2014?2023

Figure 5: Percentage of telecoms operator retail revenue from businesses in 2018 and CAGR for 2018?2023 by service type, New Zealand

Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, New Zealand, 2018

Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, New Zealand, 2018 and 2023

Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, New Zealand, 2014?2023

Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, New Zealand, 2014?2023

Figure 10: Number of business fixed broadband and dedicated connections by type of connection, New Zealand, 2014?2023

Figure 11: Whole market other business services retail revenue from businesses by service type, New Zealand, 2014?2023

Figure 12: Other business services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, New Zealand, 2023

Figure 13: Business IT spend, New Zealand, 2018?2023

Figure 14: Reported data related to the business mobile market in New Zealand, 2018

Figure 15: Spark’s revenue from selected product segments, financial years (FY) 2017 and 2018 (ended on 30 June 2018)

Figure 16: Spark’s business voice and business broadband connections, financial years (FY) 2017, 2018 and 2019

 Figure 17: Percentage of enterprises, employees and business sites by enterprise size, New Zealand, 2018

Figure 18: Diagram of the forecast modelling approach

Figure 19: Definitions and key drivers for mobile services

Figure 20a and b: Definitions and key drivers for fixed services

Figure 21a and b: Definitions and key drivers for other business services

Figure 22: Description of broader IT categories tracked by AMI-Partners (acquired by Analysys Mason)