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フィールドサービス管理(FSM)

Field Service Management: From New Solutions to New Pressures

 

出版社 出版日価格
VDC Research Group
VDCリサーチグループ社
2017年9月お問い合わせください

サマリー

Key questions addressed in this report include:

  • What pressures have driven investment in field service management?
  • What capabilities distinguish top field service management companies from their competition?
  • What is the significance of advanced capabilities such as IoT, augmented reality, and virtual reality?
  • What major trends will drive the growth of field service management?
  • How does field service management result in tangible customer benefits and what results are leaders experiencing?

Vendors Listed in this Report

Astea International, ClickSoftware, Coresystems, IFS, Oracle, Praxedo, PTC, ServiceMax, ServicePower, SpaceTime Insight



目次

Table of Contents

Executive Summary
Global Market Overview
Capabilities
Advanced Capabilities
Major Trends

Vendors

  • Astea International
  • ClickSoftware
  • Coresystems
  • IFS
  • Oracle
  • Praxedo
  • PTC
  • ServiceMax
  • ServicePower
  • SpaceTime Insight

Appendix
About VDC Research

List of Exhibits

Exhibit 1: Global Field Service Management Software Market Size
Exhibit 2: Global Field Service Management Market
Exhibit 3: Frequency of Industry Emphasis, 2016
Exhibit 4: Field Service Model
Exhibit 5: Metric Tracking by Field Service Organizations
Exhibit 6: Field Service Management Benefits
Exhibit 7: Top Priorities in Field Service Mobility
Exhibit 8: Current and Forecast Worldwide Mobile Shipments for Field Service by Form Factor
Exhibit 9: Current and Forecast Worldwide Rugged and Semi-Rugged Mobile Computer Shipments for Field Service Consumption by Form Factor
Exhibit 10: Mobile Device Selection Criteria
Exhibit 11: Narrowest Schedule Window Options
Exhibit 12: Difficulty in Effectively Engaging Customers through Mobile Devices
Exhibit 13: Management of Differentiated Workforces
Exhibit 14: State of IoT Deployment
Exhibit 15: Human Factors Innovation
Exhibit 16: Wearable Device Usage
Exhibit 17: Customer-Technician Communication Options
Exhibit 18: Vendor Strengths

 

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