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ビジネスに不可欠なワークフロー向け音声支援

Voice Enablement for Business-Critical Workflows

The Role of Our Most Intuitive Medium as a Technological Tool

 

出版社 出版年月価格
VDC Research Group
VDCリサーチグループ社
2018年12月お問い合わせください

サマリー

INSIDE THIS REPORT

This report analyzes the key technological innovations, market trends, and adoption drivers related to voice solutions in the enterprise. Included are insights from in-depth interviews with stakeholders at leading vendor organizations as well as a dedicated end user survey. Regarding the traditional voice market for supply chain workflow solutions like Honeywell’s Vocollect, this research attempts to quantify the opportunity (forecast overall market revenues and unit shipments) and highlight the  competitive landscape. Moreover, this report offers a thorough qualitative analysis of the overall market for voice that extends from longstanding use cases such as voice picking in the warehouse to emerging markets that include retail and healthcare, and adjacent technologies such as digital assistants.

What questions are addressed?

  • What are the prominent end user priorities, problems and sentiments regarding their traditional voice-enabled workflow solutions?

  • How are evolving technologies affecting feature requirements of a competitive voice solution?

  • In what ways are traditional voice solutions reaching beyond their dominant warehousing and logistics use cases?

  • How are top vendors of next gen voice solutions, primarily digital assistants, developing their product for enterprise adoption?

Vendors listed in this report

Amazon, Cisco, Ehrhardt + Partner, Hub One, Ivanti, Lucas Systems, MCL, Oracle, SAP, Symphony RetailAI, Theatro, Vocera, Vocollect (Honeywell), Voxware

 



目次

Contents

Inside This Report
Executive Summary
State Of The Market
Digital Assistants and Conversational AI
Traditional Voice-Enabled Supply Chain Solutions
Competitive Landscape
About VDC Research

List of Report Exhibits

Exhibit 1 Concerning your organization’s biggest technical challenge, what are the greatest barriers or concerns preventing it from resolving/addressing that challenge?
Exhibit 2 What are your organization’s key objectives that drive its investment in voice-enabled mobility solutions?
Exhibit 3 Which operational workflows are supported by your organization’s voice-enabled mobility
solutions?
Exhibit 4 Worldwide Shipment and Average Selling Price Forecasts for Voice-Enabled Devices
Exhibit 5 Worldwide Shipment Forecasts for Voice-Enabled Devices by Sector

List of Excel Exhibits

Market Size & Forecasts

Exhibit I-1 Worldwide Shipment and Average Selling Price Forecasts for Voice-Enabled Devices
Exhibit I-2 Worldwide Shipment Forecasts for Voice-Enabled Devices by Sector
Exhibit I-3 Global and Regional Install Base & Share of Voice-Enabled Devices by Leading Vendor
Voice Enablement for Business Critical Workflows - Survey Results
Exhibit 1 Does your organization currently deploy any voice-enabled mobility solutions to support
applications within its mobility infrastructure as described in this survey’s introduction?
Exhibit 2 Which of the following most closely describes your title or job function?
Exhibit 3 What is the total number of employees at your organization?
Exhibit 4 In which region are you located?
Exhibit 5 Who within your organization is responsible for making decisions/setting budgets related to
voice-enabled mobility solutions?
Exhibit 6 Which of the following statement BEST describes your level of involvement in your
company’s mobile initiatives, including those enabled with voice technologies?
Exhibit 7 What are your organization’s key objectives that drive its investment in voice-enabled
mobility solutions? (Select up to 3 most important)
Exhibit 8 Which operational workflows are supported by your organization’s voice-enabled mobility
solutions? (Select all that apply)
Exhibit 9 With which devices are your employees using voice as an input/output to interact with
related mobility applications/workflows? (Select all that apply)
Exhibit 10 About how many of the following are present within your organization? - # of voice units/
users
Exhibit 11 How important to your organization are each of the following features regarding a voiceenabled mobility solution?
Exhibit 12 How satisfied is your organization with each of the following features of its voice-enabled
mobility solution?
Exhibit 13 Does your organization currently use data analytics capabilities within its voice-enabled
mobility solution for greater visibility into the solution itself/supported
Exhibit 14 How is your voice-enabled mobility solution deployed?
Exhibit 15 How did your organization purchase its voice-enabled mobility solution?
Exhibit 16 Please briefly describe your organization’s biggest technical challenge regarding its voiceenabled mobility solution.
Exhibit 17 Concerning your organization’s biggest technical challenge, what are the greatest barriers or concerns preventing it from resolving/addressing that challenge?
Exhibit 18 Please briefly describe your organization’s biggest operational challenge regarding its voiceenabled mobility solution.
Exhibit 19 What are your organization’s approximate productivity/efficiency gains for each of the
following workflows since deploying its voice-enabled mobility solution?
Exhibit 20 What was your organization’s approximate budget for voice-enabled mobility solutions in
2018?
Exhibit 21 How do you expect your organization’s voice-enabled mobility solutions budget to change in 2019?
Exhibit 22 How important were each of the follow selection criteria for choosing a voice-enabled
mobility solution provider?
Exhibit 23 How satisfied are you with your current voice-enabled mobility solution provider?

 

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