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価格・ご注文について

VDCリサーチグループ社のレポートシリーズ「SELF-SERVICE AND CUSTOMER INTERACTION MANAGEMENT SOLUTIONS: NORTH AMERICA MARKET OPPORTUNITIES AND REQUIREMENTS」では北米セルフサービス市場の現況と今後の将来性について調査し、特に消費者認知度や利用経験、需要、計画について、調査・分析しています。

この第3巻では、医療業界向けセルフサービス市場を調査し、2011年までの予測結果を掲載しています。

DETAILED OVERVIEW

VDC Research Group is pleased to announce the release of its Self-Service and Customer Interaction Management Solutions: North America Market Opportunities and Requirements. The report evaluates the current and emerging opportunities for self-service within the North American market - specifically, customer knowledge, experiences, requirements and plans of such solutions within three vertical markets: Retail, Hospitality and Health Care. 

Leveraging information collected from more than 300 end-users, 100 channel organizations, and 25 suppliers, this market intelligence program identifies communities currently investing in self-service solutions, the specific products and/or services they are investing in, core selection criteria that are driving investments, applications that are being served, and more. 

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このレポートは下記レポートシリーズの第3巻です	シリーズレポート一覧＆価格表
SELF-SERVICE AND CUSTOMER INTERACTION MANAGEMENT SOLUTIONS: NORTH AMERICA MARKET OPPORTUNITIES AND REQUIREMENTS

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Table of Contents

Executive Summary

Scope, Methodology and Process
Market Definition and Segmentation
Market Estimates and Forecasts
Enterprise End-User Analysis
Channel Analysis
Supplier Analysis
Summary Observations

Appendix:

• About VDC
• Ways to work with us
• Licensing terms and conditions
• Excel files are attached in a separate document

HEALTH CARE - ESTIMATES AND FORECASTS

HEALTH CARE - END USER ANALYSIS

HEALTH CARE - CHANNEL ANALYSIS

目次ファイルのダウンロード (PDF 471KB)