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ロボティック・プロセス・オートメーション(RPA):財務サービス&バンキング、ユーティリティ&通信、小売り&商業、医療&保険、その他産業のフロントエンドとバックエンドビジネスプロセス:市場分析と予測

Robotic Process Automation

Front-End and Back-End Business Processes for Financial Services & Banking, Utilities & Telecom, Retail & Commercial, Healthcare & Insurance, and Other Industries: Market Analysis and Forecasts

 

出版社 出版年月電子媒体価格ページ数図表数
Tractica LLC.
トラクティカ社
2017年7月US$4,200
ベーシックライセンス
64 209

サマリー

このレポートはロボティック・プロセス・オートメーション(RPA)市場を調査し、従来のアプローチから、AI能力を利用し新しく認知されたRPAアプローチを分析しています。また、RPAの主要使用事例と市場の成長促進要因・阻害要因、ビジネスモデル、技術課題、企業の競合背景などを掲載しています。また、26の使用事例の詳細な収益予測と、産業別、地域別の収益予測を掲載しています。

主な掲載内容  ※目次より抜粋

  1. エグゼクティブサマリー
  2. 市場課題
    1. 市場成長促進要因
    2. RPA使用事例
    3. カスタマーサービス
    4. 財務サービス
    5. 保険
    6. 不動産
    7. 法律とコンプライアンス
    8. IT
    9. RPAの地域的利用
    10. 市場課題
  3. 技術課題
    1. RPAを支える技術的フレームワーク
    2. RPAのタイプ
    3. 利用されている主要技術
    4. インテグレーション課題
    5. RPAの技術的制限
  4. 産業の主要企業
  5. 市場予測
    1. 世界収益
    2. 北米
    3. 欧州
    4. アジア太平洋地域
    5. ラテンアメリカ
    6. 中東&アフリカ
    7. 産業別使用事例
    8. コグニティブRPA Vs. 非コグニティブRPA

 

Report Details

Robotic process automation (RPA) is a family of technologies designed to replicate human actions in order to complete or task or a series of tasks.  Unlike traditional programming constructs, RPA is designed to allow everyday workers to quickly deploy virtual counterparts to learn from and mimic the actions they use to accomplish routine tasks, therefore freeing the worker to handle more complex, and in some cases, more fulfilling work activities.  RPA is based on the premise that operational employees should be able to set up, launch, and administer virtual workers, rather than relying on their IT department to implement complex middleware, which can take weeks or months of testing, not to mention the attention of valuable IT workers away from enterprise-wide initiatives and concerns.

New use cases for RPA are being implemented at companies around the world, focused on both back-end processes, such as accounting, billing management, customer onboarding, and validating data, as well as customer-facing, or front-end processes, such as automated customer service management or contract initiation and management.  The latter group is increasingly being fueled by the incorporation of artificial intelligence (AI) technologies, such as machine learning, deep learning, and other technology designed to automatically capture, input, and classify unstructured data, then route it to the appropriate enterprise application.  These AI-enabled approaches are known collectively as cognitive RPA.

This Tractica report provides an in-depth analysis of the robotic process automation market, including traditional approaches as well as newer cognitive RPA approaches that utilize AI capabilities.  The report examines key use cases for RPA, market drivers and barriers, business models, technology issues, and the competitive landscape of companies engaged in the sector.  Detailed revenue forecasts are provided for 26 individual use cases, including segmentation by industry and world region.

Key Questions Addressed:

  • Which RPA use cases will generate the most revenue, both now and in the future?
  • Who are the key vendors operating in the RPA market?
  • What are the key technological and business drivers for RPA implementations?
  • What are the challenges impeding adoption of RPA?
  • How does RPA technology work, and how does it differ from scripting or macros?
  • What types of AI technology will be used in RPA?

Who Needs This Report?

  • Robotic process automation vendors and service providers
  • Artificial intelligence technology developers
  • Systems integrators and consulting firms
  • Enterprise organizations implementing RPA initiatives
  • Government agencies
  • Investor community


目次

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Drivers
    3. Market Barriers
    4. Technologies and Use Cases
    5. Market Forecasts
      1. Global Revenue
      2. Regional Revenue
    6. Cognitive RPA vs. Non-Cognitive RPA Revenue
  2. Market Issues
    1. What Is Robotic Process Automation?
    2. Robotic Process Automation versus Information Technology Process Automation
    3. Common Tasks for Robotic Process Automation
    4. Artificial Intelligence-Based Robotic Process Automation
      1. Appropriate Use Cases
      2. Growth of Cognitive RPA Tools
    5. Market Drivers
      1. Rising Labor Costs
      2. Demand for Increased Efficiency and Productivity
      3. Advances in Hardware and Software Technological Capabilities
      4. Increased Desire for Best Practice Adherence and Error Reduction
      5. Availability of Process Documentation
      6. Increased Demand for Analytics
      7. Clear Return on Investment Proposition
    6. Robotic Process Automation Use Cases
      1. Customer Service
        1. Customer Onboarding and Account Management
        2. Customer Service Inquiry Routing and Management
        3. Order and Invoice Processing
        4. Consolidating Account Information
        5. Updating Inventory Lists
      2. Financial Services
        1. Loan Qualification
        2. Audit Expense Reports
        3. Manage and Process Vendor Invoices, Payments, and Inquiries
        4. Data Validation
      3. Insurance
        1. Automated Claims Processing and Adjustments
        2. New Customer Enrollment and Onboarding
        3. Compliance and Regulation
        4. Risk Assessments
        5. Billing
      4. Real Estate
        1. Mortgage Pre-Approvals and Approvals
        2. Foreclosure Document Signing
        3. Title Searches
      5. Legal and Compliance
        1. Data Mining and Research
        2. Contract Review
      6. Information Technology
        1. User Provisioning and Onboarding
        2. Help Desk Inquiries
      7. Geographic Utilization of Robotics Process Automation
      8. Market Challenges
        1. Identifying the Most Suitable Business Processes to Automate
        2. Identifying Level of Automation DesiredChallenge of Breaking Down and Rationalizing Processes
        3. Scalability Issues
        4. Technology Limitations
  3. Technology Issues
    1. Technological Framework Underpinning Robotic Process Automation
      1. Technical Difference Between Scripting/Macros and Robotic Process Automation
      2. Technological Benefits of Robotic Process Automation
      3. No/Limited Programming Background Required to Deploy Robotic Process Automation
    2. Types of Robotic Process Automation
      1. Front-Office versus Back-Office Robots
    3. Key Technologies in Use
      1. Data Acquisition
      2. Process-Based Algorithms
      3. Rules-Based Robots
      4. Cognitive Robotic Process Automation
      5. Layered Approach to Cognitive
      6. Shift to Cognitive RPA
    4. Integration Challenges
    5. Robotic Process Automation Technological Limitations
  4. Key Industry Players
    1. Overview
    2. Automation Anywhere, Inc.
    3. Appian
    4. Blue Prism
    5. Celaton Ltd.
    6. Cognizant
    7. IPsoft Inc.
    8. Pegasystems Inc.
    9. Redwood Software
    10. Contextor
    11. EdgeVerve Limited
    12. Kofax Inc.
    13. Kryon Systems
    14. NICE Robotic Automation
    15. Softomotive
    16. Tata Consultancy Services Ltd.
    17. WorkFusion
    18. UiPath
    19. Verint Systems Inc.
  5. Market Forecasts
    1. Market Overview and Methodology
    2. Global Revenue
    3. North America
    4. Europe
    5. Asia Pacific
    6. Latin America
    7. Middle East & Africa
    8. Use Cases by Industry
    9. Cognitive RPA vs Non-Cognitive RPA
    10. Conclusions and Recommendations
  6. Company Directory
  7. Acronym and Abbreviation List
  8. Table of Contents
  9. Table of Charts and Figures
  10. Scope of Study, Sources and Methodology, Notes

List of Charts, Figures, and Tables

Charts
  • Robotic Process Automation Revenue by Region, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Region, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Use Case, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Industry, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Type, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Use Case, North America: 2016-2025
  • Robotic Process Automation Revenue by Industry, North America: 2016-2025
  • Robotic Process Automation Revenue by Type, North America: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Europe: 2016-2025
  • Robotic Process Automation Revenue by Industry, Europe: 2016-2025
  • Robotic Process Automation Revenue by Type, Europe: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Industry, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Type, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Industry, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Type, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Middle East & Africa: 2016-2025
  • Robotic Process Automation Revenue by Industry, Middle East & Africa: 2016-2025
  • Robotic Process Automation Revenue by Type, Middle East & Africa: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, World Markets: 2016-2025
  • Cognitive RPA Revenue by Use Case, World Markets: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, World Markets: 2016-2025
  • Cognitive RPA Revenue, World Markets: 2016 versus 2025
  • Non-Cognitive RPA Revenue, World Markets: 2016 versus 2025
  • Cognitive RPA Revenue Share, by Use Case, North America: 2016-2025
  • Cognitive RPA Revenue by Use Case, North America: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, North America: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Europe: 2016-2025
  • Cognitive RPA Revenue by Use Case, Europe: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Europe: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Asia Pacific: 2016-2025
  • Cognitive RPA Revenue by Use Case, Asia Pacific: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Asia Pacific: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Latin America: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Latin America: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Latin America: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Middle East & Africa: 2016-2025
  • Cognitive RPA Revenue by Use Case, Middle East & Africa: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case: Middle East & Africa: 2016-2025
Tables
  • Robotic Process Automation Services Revenue, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Region, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Use Case, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Industry, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Type, World Markets: 2016-2025
  • Robotic Process Automation Revenue by Use Case, North America: 2016-2025
  • Robotic Process Automation Revenue by Industry, North America: 2016-2025
  • Robotic Process Automation Revenue by Type, North America: 2016-2025
  • Account Reconciliation by Industry, North America: 2016-2025
  • Accounting by Industry, North America: 2016-2025
  • Accounts Payable and Accounts Receivable by Industry, North America: 2016-2025
  • Auditing Expense Reports by Industry, North America: 2016-2025
  • Automated Data Validation by Industry, North America: 2016-2025
  • Billing Management by Industry, North America: 2016-2025
  • Claims Processing and Adjustment by Industry, North America: 2016-2025
  • Consolidating Account Information by Industry, North America: 2016-2025
  • Contract Initiation, Review, and Management by Industry, North America: 2016-2025
  • Customer Onboarding and Account Management by Industry, North America: 2016-2025
  • Customer Service Inquiry Routing and Management by Industry, North America: 2016-2025
  • Data Compilation and Report Writing by Industry, North America: 2016-2025
  • Data Migration by Industry, North America: 2016-2025
  • Data Mining and Research by Industry, North America: 2016-2025
  • Document Signing by Industry, North America: 2016-2025
  • Form Filling by Industry, North America: 2016-2025
  • Gift, Entertainment, and T&E Report Verification by Industry, North America: 2016-2025
  • Help Desk Inquiries by Industry, North America: 2016-2025
  • IT and Software Updates and Management by Industry, North America: 2016-2025
  • KYC and Compliance Due Diligence by Industry, North America: 2016-2025
  • Leave and Scheduling Management by Industry, North America: 2016-2025
  • Legacy System Integration by Industry, North America: 2016-2025
  • Medical Bill Processing by Industry, North America: 2016-2025
  • Mortgage Pre-Approvals and Approvals by Industry, North America: 2016-2025
  • Order and Invoice Processing by Industry, North America: 2016-2025
  • Updating Inventory Lists by Industry, North America: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Europe: 2016-2025
  • Robotic Process Automation Revenue by Industry, Europe: 2016-2025
  • Robotic Process Automation Revenue by Type, Europe: 2016-2025
  • Account Reconciliation by Industry, Europe: 2016-2025
  • Accounting by Industry, Europe: 2016-2025
  • Accounts Payable and Accounts Receivable by Industry, Europe: 2016-2025
  • Auditing Expense Reports by Industry, Europe: 2016-2025
  • Automated Data Validation by Industry, Europe: 2016-2025
  • Billing Management by Industry, Europe: 2016-2025
  • Claims Processing and Adjustment by Industry, Europe: 2016-2025
  • Consolidating Account Information by Industry, Europe: 2016-2025
  • Contract Initiation, Review, and Management by Industry, Europe: 2016-2025
  • Customer Onboarding and Account Management by Industry, Europe: 2016-2025
  • Customer Service Inquiry Routing and Management by Industry, Europe: 2016-2025
  • Data Compilation and Report Writing by Industry, Europe: 2016-2025
  • Data Migration by Industry, Europe: 2016-2025
  • Data Mining and Research by Industry, Europe: 2016-2025
  • Document Signing by Industry, Europe: 2016-2025
  • Form Filling by Industry, Europe: 2016-2025
  • Gift, Entertainment, and T&E Report Verification by Industry, Europe: 2016-2025
  • Help Desk Inquiries by Industry, Europe: 2016-2025
  • IT and Software Updates and Management by Industry, Europe: 2016-2025
  • KYC and Compliance Due Diligence by Industry, Europe: 2016-2025
  • Leave and Scheduling Management by Industry, Europe: 2016-2025
  • Legacy System Integration by Industry, Europe: 2016-2025
  • Medical Bill Processing by Industry, Europe: 2016-2025
  • Mortgage Pre-Approvals and Approvals by Industry, Europe: 2016-2025
  • Order and Invoice Processing by Industry, Europe: 2016-2025
  • Updating Inventory Lists by Industry, Europe: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Industry, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Type, Asia Pacific: 2016-2025
  • Account Reconciliation by Industry, Asia Pacific: 2016-2025
  • Accounting by Industry, Asia Pacific: 2016-2025
  • Accounts Payable and Accounts Receivable by Industry, Asia Pacific: 2016-2025
  • Auditing Expense Reports by Industry, Asia Pacific: 2016-2025
  • Automated Data Validation by Industry, Asia Pacific: 2016-2025
  • Billing Management by Industry, Asia Pacific: 2016-2025
  • Claims Processing and Adjustment by Industry, Asia Pacific: 2016-2025
  • Consolidating Account Information by Industry, Asia Pacific: 2016-2025
  • Contract Initiation, Review, and Management by Industry, Asia Pacific: 2016-2025
  • Customer Onboarding and Account Management by Industry, Asia Pacific: 2016-2025
  • Customer Service Inquiry Routing and Management by Industry, Asia Pacific: 2016-2025
  • Data Compilation and Report Writing by Industry, Asia Pacific: 2016-2025
  • Data Migration by Industry, Asia Pacific: 2016-2025
  • Data Mining and Research by Industry, Asia Pacific: 2016-2025
  • Document Signing by Industry, Asia Pacific: 2016-2025
  • Form Filling by Industry, Asia Pacific: 2016-2025
  • Gift, Entertainment, and T&E Report Verification by Industry, Asia Pacific: 2016-2025
  • Help Desk Inquiries by Industry, Asia Pacific: 2016-2025
  • IT and Software Updates and Management by Industry, Asia Pacific: 2016-2025
  • KYC and Compliance Due Diligence by Industry, Asia Pacific: 2016-2025
  • Leave and Scheduling Management by Industry, Asia Pacific: 2016-2025
  • Legacy System Integration by Industry, Asia Pacific: 2016-2025
  • Medical Bill Processing by Industry, Asia Pacific: 2016-2025
  • Mortgage Pre-Approvals and Approvals by Industry, Asia Pacific: 2016-2025
  • Order and Invoice Processing by Industry, Asia Pacific: 2016-2025
  • Updating Inventory Lists by Industry, Asia Pacific: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Industry, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Type, Latin America: 2016-2025
  • Account Reconciliation by Industry, Latin America: 2016-2025
  • Accounting by Industry, Latin America: 2016-2025
  • Accounts Payable and Accounts Receivable by Industry, Latin America: 2016-2025
  • Auditing Expense Reports by Industry, Latin America: 2016-2025
  • Automated Data Validation by Industry, Latin America: 2016-2025
  • Billing Management by Industry, Latin America: 2016-2025
  • Claims Processing and Adjustment by Industry, Latin America: 2016-2025
  • Consolidating Account Information by Industry, Latin America: 2016-2025
  • Contract Initiation, Review, and Management by Industry, Latin America: 2016-2025
  • Customer Onboarding and Account Management by Industry, Latin America: 2016-2025
  • Customer Service Inquiry Routing and Management by Industry, Latin America: 2016-2025
  • Data Compilation and Report Writing by Industry, Latin America: 2016-2025
  • Data Migration by Industry, Latin America: 2016-2025
  • Data Mining and Research by Industry, Latin America: 2016-2025
  • Document Signing by Industry, Latin America: 2016-2025
  • Form Filling by Industry, Latin America: 2016-2025
  • Gift, Entertainment, and T&E Report Verification by Industry, Latin America: 2016-2025
  • Help Desk Inquiries by Industry, Latin America: 2016-2025
  • IT and Software Updates and Management by Industry, Latin America: 2016-2025
  • KYC and Compliance Due Diligence by Industry, Latin America: 2016-2025
  • Leave and Scheduling Management by Industry, Latin America: 2016-2025
  • Legacy System Integration by Industry, Latin America: 2016-2025
  • Medical Bill Processing by Industry, Latin America: 2016-2025
  • Mortgage Pre-Approvals and Approvals by Industry, Latin America: 2016-2025
  • Order and Invoice Processing by Industry, Latin America: 2016-2025
  • Updating Inventory Lists by Industry, Latin America: 2016-2025
  • Robotic Process Automation Revenue by Use Case, Middle East & Africa: 2016-2025
  • Robotic Process Automation Revenue by Industry, Middle East & Africa: 2016-2025
  • Robotic Process Automation Revenue by Type, Middle East & Africa: 2016-2025
  • Account Reconciliation by Industry, Middle East & Africa: 2016-2025
  • Accounting by Industry, Middle East & Africa: 2016-2025
  • Accounts Payable and Accounts Receivable by Industry, Middle East & Africa: 2016-2025
  • Auditing Expense Reports by Industry, Middle East & Africa: 2016-2025
  • Automated Data Validation by Industry, Middle East & Africa: 2016-2025
  • Billing Management by Industry, Middle East & Africa: 2016-2025
  • Claims Processing and Adjustment by Industry, Middle East & Africa: 2016-2025
  • Consolidating Account Information by Industry, Middle East & Africa: 2016-2025
  • Contract Initiation, Review, and Management by Industry, Middle East & Africa: 2016-2025
  • Customer Onboarding and Account Management by Industry, Middle East & Africa: 2016-2025
  • Customer Service Inquiry Routing and Management by Industry, Middle East & Africa: 2016-2025
  • Data Compilation and Report Writing by Industry, Middle East & Africa: 2016-2025
  • Data Migration by Industry, Middle East & Africa: 2016-2025
  • Data Mining and Research by Industry, Middle East & Africa: 2016-2025
  • Document Signing by Industry, Middle East & Africa: 2016-2025
  • Form Filling by Industry, Middle East & Africa: 2016-2025
  • Gift, Entertainment, and T&E Report Verification by Industry, Middle East & Africa: 2016-2025
  • Help Desk Inquiries by Industry, Middle East & Africa: 2016-2025
  • IT and Software Updates and Management by Industry, Middle East & Africa: 2016-2025
  • KYC and Compliance Due Diligence by Industry, Middle East & Africa: 2016-2025
  • Leave and Scheduling Management by Industry, Middle East & Africa: 2016-2025
  • Legacy System Integration by Industry, Middle East & Africa: 2016-2025
  • Medical Bill Processing by Industry, Middle East & Africa: 2016-2025
  • Mortgage Pre-Approvals and Approvals by Industry, Middle East & Africa: 2016-2025
  • Order and Invoice Processing by Industry, Middle East & Africa: 2016-2025
  • Updating Inventory Lists by Industry, Middle East & Africa: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, North America: 2016-2025
  • Cognitive RPA Revenue by Use Case, World Markets: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, World Markets: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, North America: 2016-2025
  • Cognitive RPA Revenue by Use Case, North America: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, North America: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Europe: 2016-2025
  • Cognitive RPA Revenue by Use Case, Europe: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Europe: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Asia Pacific: 2016-2025
  • Cognitive RPA Revenue by Use Case, Asia Pacific, 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Asia Pacific: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Latin America: 2016-2025
  • Cognitive RPA Revenue by Use Case, Latin America: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Latin America: 2016-2025
  • Cognitive RPA Revenue Share, by Use Case, Middle East & Africa: 2016-2025
  • Cognitive RPA Revenue by Use Case, Middle East & Africa: 2016-2025
  • Non-Cognitive RPA Revenue by Use Case, Middle East & Africa: 2016-2025
  • RPA Use Case Categories, Functions, and Types

 

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