世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

感情認識と感情分析:カスタマーサービス、製品/市場調査、顧客体験、医療、自動車、教育、ゲームにおける企業の使用事例

Emotion Recognition and Sentiment Analysis

Enterprise Use Cases for Customer Service, Product/Market Research, Customer Experience, Healthcare, Automotive, Education, and Gaming

 

出版社 出版年月電子版価格 ページ数図表数
Tractica
トラクティカ
2018年3月US$4,500
1-5ユーザライセンス
91 77

サマリー

このレポートは世界の感情認識と感情の分析市場とその技術を調査し、ソフトウェア、ハードウェア、関連収益の9年間の予測を掲載しています。カスタマーサービス、製品/市場調査、顧客体験、医療、自動車、教育、ゲームの7市場で、情緒と感情分析がどのように利用されたかの使用事例を掲載しています。また市場の主要な企業のプロフィールや、2016-2025年の地域ごとの世界の市場規模と予測をカバーしています。

主な掲載内容  ※目次より抜粋

  1. エグゼクティブサマリー
  2. 市場課題
    1. 市場促進要因
    2. 市場阻害要因
    3. 市場動向
  3. 使用事例
    1. カスタマーサービス
    2. 製品/市場調査
    3. 顧客体験
    4. 医療
    5. 教育
    6. 自動車
    7. ゲーム
  4. 技術課題
    1. 自然言語処理
    2. 自然言語生成
    3. コンピュータビジョン
    4. 深層学習(ディープラーニング)
  5. 主要企業20社
  6. 市場予測
    1. センチメントと感情分析ソフトウェア収益:使用事例別、地域別、セグメント別
    2. センチメントと感情分析ソフトウェア収益:産業別
    3. センチメントと感情分析サービス収益:サービスタイプ別(導入・トレーニングなど)
    4. センチメントと感情分析駆動型ハードウェア収益:ハードウェアタイプ別

 

Report Details

The promise of artificial intelligence (AI) is to make work and life more productive. But to do so, AI needs to better understand humans, which are the most complex organisms on Earth. A significant element of AI’s limitations, to date, is understanding humans and, more specifically, human emotion. In the past few years, however, accelerated access to data (primarily social media feeds and digital video), cheaper compute power, and evolving deep learning combined with natural language processing (NLP) and computer vision are enabling technologists to watch and listen to humans with the intention of analyzing their sentiments and emotions. A better understanding of emotion will help AI technology create more empathetic customer and healthcare experiences, drive our cars, enhance teaching methods, and figure out ways to build better products that meet our needs.

Emotion and sentiment analysis is complex because emotion is complex and not very well understood. Emotion can be deceptive and expressed in multiple ways: in our speech intonation, the text of the words we say or write, our facial expressions, body posture, and gestures. These factors create variables in emotion analysis confidence scoring, which must be overcome for most sentiment and emotion analysis use cases to come into full bloom. Despite these challenges, the market for sentiment and emotion analysis has begun to expand. Tractica has identified seven use cases where significant direct software revenue will be generated through 2025: customer service, product/market research, customer experience, healthcare, automotive, education, and gaming.

This Tractica report examines the market and technology issues surrounding sentiment and emotion analysis and provides 9-year forecasts for software, hardware, and revenue supporting these applications. The report covers the ways in which sentiment and emotion analysis will be used across multiple channels in seven key use cases: customer service, product/market research, customer experience, healthcare, education, automotive, and gaming. It presents profiles for key industry players throughout the ecosystem. The study also presents global market sizing and forecasts for sentiment and emotion analysis, segmented by region, covering the period from 2016 through 2025.

Key Questions Addressed:

  • What is the current state of the sentiment and emotion analysis market and how will it develop over the next decade?
  • What are the key use cases that will drive greater sentiment and emotion analysis adoption?
  • What are the key drivers of market growth, and the key challenges faced by the industry, in each world region?
  • Who are the key players in the market, what is their competitive positioning, and which ones are poised for greatest success in the years ahead?
  • What is the size of the sentiment and emotion analysis market opportunity?

Who Needs This Report?

  • Artificial intelligence technology companies
  • Semiconductor and component companies
  • Customer-focused enterprises and solution providers
  • Healthcare providers and technology vendors
  • Automotive technology companies
  • Market research, advertising, brand strategy, and marketing companies
  • Government agencies
  • Investor community


目次

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Overview
    3. Market Trends
      1. Major Player Application Programming Interfaces
      2. Multi-Modal Solutions
      3. Evolved Solutions: Biometrics
    4. Market Drivers
      1. Humanizing Digital Communications: Empathy
      2. Emotion Is Key to Customer Experience
    5. Market Barriers
      1.  Accuracy
      2. Inputs for Understanding Emotion
      3. Training Data
      4. Privacy and Access to Data
    6. Use Cases
      1. Customer Service
      2. Product/Marketing Research
      3. Customer Experience
      4. Healthcare
      5. Education
      6. Automotive
      7. Gaming
    7. Key Industry Players
    8. Market Forecast Highlights
      1. Sentiment and Emotion Analysis Software Revenue by Use Case
      2. Sentiment and Emotion Analysis Software Revenue by Region
      3. Sentiment and Emotion Analysis Total Revenue by Segment
  2. Market Issues
    1. Introduction
    2. Definitions
    3. Market Drivers
      1. Humanizing Digital Communications: Empathy
      2. Emotion Is Key to Customer Experience
      3. Digitization of Society and Data
      4. Computation at Scale
    4. Market Barriers
      1. Accuracy
      2. Inputs for Understanding Emotion
      3. Training Data
      4. Understanding Language Context
      5. Privacy and Access to Data
    5. Market Trends
      1. Major Player Application Programming Interfaces
      2. Multi-Modal Solutions
      3. Evolved Solutions: Biometrics
  3. Use Cases
    1. Introduction
    2. Customer Service
      1. [24]7.ai
      2. Aspect Software
      3. Cogito
      4. IPsoft
      5. Creative Virtual
    3. Product/Marketing Research
      1. Adoreboard
      2. BirdEye
      3. EMRAYS Technologies
      4. Infegy
      5. Lexalytics
      6. RealEyes
    4. Customer Experience
    5. Healthcare
    6. Education
    7. Automotive
      1. Eyeris
    8. Gaming
  4. Technology Issues
    1. Introduction
    2. Natural Language Processing
      1. Legacy Natural Language Processing Gives Way to Hybrid Natural Language Processing
      2. Importance of Machine and Deep Learning to Natural Language Processing
      3. Understanding Natural Language: Word Maps and Language Models
    3. Natural Language Generation
    4. Computer Vision
      1. Facial Recognition
      2. Real-Time Video Analytics
    5. Deep Learning
  5. Key Industry Players
    1. Introduction
    2. [24]7.ai
    3. Adoreboard
    4. Affectiva
    5. Amazon
    6. Aspect Software
    7. Beyond Verbal
    8. BirdEye
    9. Clarabridge
    10. Cogito
    11. Creative Virtual
    12. EMRAYS Technologies
    13. Expressive
    14. Eyeris
    15. IBM
    16. imperson
    17. Indico
    18. Infegy
    19. IPsoft
    20. Lexalytics
    21. ParallelDots
    22. RealEyes
    23. Other Industry Participants
  6. Market Forecasts
    1. Forecast Methodology
    2. Sentiment and Emotion Analysis Software Revenue
      1. Sentiment and Emotion Analysis Software Revenue by Use Case
      2. Sentiment and Emotion Analysis Software Revenue by Region
      3. Sentiment and Emotion Analysis Total Revenue by Segment
    3. Sentiment and Emotion Analysis Software by Industry
      1. Sentiment and Emotion Analysis Software Revenue, Advertising Industry
      2. Sentiment and Emotion Analysis Software Revenue, Automotive Industry
      3. Sentiment and Emotion Analysis Software Revenue, Business Services Industry
      4. Sentiment and Emotion Analysis Software Revenue, Education Industry
      5. Sentiment and Emotion Analysis Software Revenue, Gaming Industry
      6. Sentiment and Emotion Analysis Software Revenue, Government Sector
      7. Sentiment and Emotion Analysis Software Revenue, Healthcare Industry
      8. Sentiment and Emotion Analysis Software Revenue, Media & Entertainment Industry
      9. Sentiment and Emotion Analysis Software Revenue, Retail Industry
    4. Sentiment and Emotion Analysis Services Revenue
      1. Sentiment and Emotion Analysis-Driven Installation Services
      2. Sentiment and Emotion Analysis-Driven Training Services
      3. Sentiment and Emotion Analysis-Driven Customization Services
      4. Sentiment and Emotion Analysis-Driven Application Integration Services
      5. Sentiment and Emotion Analysis-Driven Support and Maintenance Services
      6. Sentiment and Emotion Analysis-Driven Cloud Services Revenue
    5. Sentiment and Emotion Analysis-Driven Hardware Revenue
      1. Sentiment and Emotion Analysis-Driven GPU Chip Revenue
      2. Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue
      3. Sentiment and Emotion Analysis-Driven Network Products Revenue
      4. Sentiment and Emotion Analysis-Driven Storage Device Revenue
    6. Conclusions and Recommendations
  7. Company Directory
  8. Acronym and Abbreviation List
  9. Table of Contents
  10. Table of Charts and Figures
  11. Scope of Study, Sources and Methodology, Notes

 

List of Charts, Figures, and Tables

Charts

  • Sentiment and Emotion Analysis Software Revenue by Use Case Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Use Case, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Industry, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Advertising Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Automotive Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Business Services Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Education Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Gaming Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Government Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Healthcare Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Media and Entertainment Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Retail Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Installation Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Training Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Customization Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Application Integration Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Support and Maintenance Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Cloud Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Product Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven GPU Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Network Products Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Storage Device Revenue by Region, World Markets: 2016-2025

Figures

  • Emotional Motivators
  • Emotion Differences by Gender, Culture
  • Spectrograms of the Phrase “Kids are Talking by the Door” Pronounced with Different Emotions
  • Emotion Impact of U.K. YouTubers
  • EMRAYS EmAdvert
  • Facebook Suicide Prevention Tools
  • Brain Power Emotion Recognition Technology
  • HowWhoFeelInVideo
  • Emotion Analysis to Understand Driver Behavior
  • Examples of Word Embeddings
  • Progression of Natural Language Generation
  • Artificial Intelligence Encompasses Numerous Technologies
  • Schematic Representation of a Deep Neural Network
  • Seven Emotion Metrics Measured by Affectiva
  • Expressive’s Mitsuku
  • NatGeo’s Einstein Chatbot for Genius

Tables

  • Sentiment and Emotion Analysis Software Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Revenue by Segment, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Total Software, Service, and Hardware Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Industry, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue by Use Case, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Advertising Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Automotive Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Business Services Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Education Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Gaming Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Government Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Healthcare Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Media & Entertainment Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue in the Retail Industry by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Software Revenue, Industries and Use Cases, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Hardware Revenue by Product Category, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Cloud Services Revenue, World Markets: 2016-2025
  • Sentiment and Emotion Analysis Cloud Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven CPU, ASIC, FPGA Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven GPU Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Network Products Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Storage Devices Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Services Revenue by Service Category: 2016-2025
  • Sentiment and Emotion Analysis-Driven Installation Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Training Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Customization Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Application Integration Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Support and Maintenance Services Revenue by Region, World Markets: 2016-2025
  • Sentiment and Emotion Analysis-Driven Software Revenue by Use Case Category, World Markets: 2016-2025
  • Additional Sentiment and Emotion Analysis-Focused Companies

 

ページTOPに戻る

プレスリリース

[日本語訳]

感情認識と感情分析市場は2025年までに38億ドルへ到達

Tracticaはセンチメントと感情分析ソフトウェア市場の世界の収益は2017年の1億2300万ドルから、2025年には38億ドルに成長すると予測しています。同社はこの成長は小売り業、広告、ビジネスサービス、医療、ゲームなどの主要産業が先導すると想定しています。

プライマリソーシャルメディアのフィードデータやデジタルビデオなどのデータアクセスの加速や安価になったコンピュータの演算能力、自然言語処理/NLPやコンピュータビジョンと統合した深層学習/ディープラーニング技術の向上のおかげで、ヒトの感情の認識・分析をする人工知能(AI)システムの技術能力は近年大きな進歩を遂げています。



Tractica社の分析によるとセンチメント・感情分析の使用事例のトップカテゴリは下記と予想しています:

-    カスタマーエクスペリエンス(顧客体験)
-    製品/市場調査
-    カスタマーサービス
-    医療
-    ゲーム
-    教育
-    自動車

主席アナリストのMark Beccue氏は「ヒトの感情をより良く理解できれば、AI技術は顧客エクスペリエンスや医療、私たちに合った自動車の運転、教育方法などをより共感的にし、また我々のニーズに合ったより良い製品をつくる方法を見つけることができるでしょう。」

Tractica社のレポート「感情認識と感情分析:カスタマーサービス、製品/市場調査、顧客体験、医療、自動車、教育、ゲームにおける企業の使用事例」は世界の感情認識と感情の分析市場とその技術を調査し、ソフトウェア、ハードウェア、関連収益の9年間の予測を掲載しています。カスタマーサービス、製品/市場調査、顧客体験、医療、自動車、教育、ゲームの7市場で、情緒と感情分析がどのように利用されたかの使用事例を掲載しています。また市場の主要な企業のプロフィールや、2016-2025年の地域ごとの世界の市場規模と予測をカバーしています。

 

[プレスリリース原文]

Emotion Recognition and Sentiment Analysis Market to Reach $3.8 Billion by 2025

Adoption of Sentiment and Emotion Analysis Software Will Be Driven by the Retail, Advertising, Business Services, Healthcare, and Gaming Industries

Significant advances have been made during the past few years in the ability of artificial intelligence (AI) systems to recognize and analyze human emotion and sentiment, owing in large part to accelerated access to data (primarily social media feeds and digital video), cheaper compute power, and evolving deep learning capabilities combined with natural language processing (NLP) and computer vision. According to a new report from Tractica, these trends are beginning to drive growth in the market for sentiment and emotion analysis software.

Tractica forecasts that worldwide revenue from sentiment and emotion analysis software will increase from $123 million in 2017 to $3.8 billion by 2025.  The market intelligence firm anticipates that this growth will be driven by several key industries including retail, advertising, business services, healthcare, and gaming.

According to Tractica’s analysis, the top use case categories for sentiment and emotion analysis will be as follows:

  1. Customer Experience
  2. Product/Market Research
  3. Customer Service
  4. Healthcare
  5. Gaming
  6. Education
  7. Automotive

“A better understanding of human emotion will help AI technology create more empathetic customer and healthcare experiences, drive our cars, enhance teaching methods, and figure out ways to build better products that meet our needs,” says principal analyst Mark Beccue.

Tractica’s report, “Emotion Recognition and Sentiment Analysis”, examines the market and technology issues surrounding sentiment and emotion analysis and provides 9-year forecasts for software, hardware, and revenue supporting these applications. The report covers the ways in which sentiment and emotion analysis will be used across multiple channels in seven key use cases: customer service, product/market research, customer experience, healthcare, education, automotive, and gaming. It presents profiles for key industry players throughout the ecosystem. The study also presents global market sizing and forecasts for sentiment and emotion analysis, segmented by region, covering the period from 2016 through 2025.
 

あなたが最近チェックしたレポート一覧

  • 最近チェックしたレポートはありません。

お問合は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

webからのお問合せはこちらのフォームから承ります

このレポートへのお問合せ

03-3582-2531

電話お問合せもお気軽に

<無料>メルマガに登録する

 

 

ページTOPに戻る