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世界の顧客サービスロボットの市場分析と予測:小売業、トラベルとサービス業、金融サービス、レストラン、医療、その他顧客と接する用途のヒューマノイドと非ヒューマノイドロボット

Customer Service Robots

Humanoid and Non-Humanoid Robots for Retail, Travel and Hospitality, Financial Services, Restaurants, Healthcare, and Other Customer-Facing Applications: Global Market Analysis and Forecasts

 

出版社 出版年月電子媒体価格ページ数図表数
Tractica LLC.
トラクティカ社
2017年8月US$4,200
1-5ユーザライセンス
74 49

サマリー

このレポートは顧客サービスロボットの市場と技術課題を調査し、産業の7年間の収益を予測しています。顧客サービスロボットと混同されやすい可動部品の無い備え付けの顧客インテラクティブシステムや、テレプレゼンスロボット、チャットボットはこのレポートではカバーされていません。

このレポートは重要な市場促進要因と課題について言及し、市場開発に影響する最も重要な技術課題の評価を掲載しています。全部で24の新興企業のプロフィールと、世界地域別とロボットタイプ別の市場予測も掲載しています。トラクティカの顧客サービスロボットはデザインと形によって大きく2タイプ、ヒューマノイドと非ヒューマノイドに分かれています。

主な掲載内容

  1. エグゼクティブサマリー
  2. 市場課題
    1. 顧客サービスロボットセグメント
      1. ヒューマノイド
      2. 非ヒューマノイド
    2. 市場成長要因
    3. 市場課題
    4. エコシステム内の企業
  3. 技術課題
    1. ヒューマンロボットインタラクション
    2. 自律ナビゲーション
    3. マシンビジョンと音声認識
    4. 人工知能と機械学習
    5. クラウドロボット
  4. 産業の企業
  5. 市場予測
    1. 世界市場予測
    2. 北米
    3. 欧州
    4. アジア太平洋地域
    5. ラテンアメリカ
    6. 中東&アフリカ

Report Details

Today, a lot of money is spent by companies to attract new customers and to retain existing ones through various means, such as interactive marketing. The phenomenon of interactive marketing has just begun to evolve from traditional methods to highly sophisticated technology-based methods that give marketers key reference points by analyzing and predicting customer behavior. Herein lies a significant opportunity for customer service robots that have the advantages of speed and extraordinary data processing capabilities, and can work tirelessly without taking a break. A robotic workforce can increase efficiency in banks, shopping malls, family entertainment centers, exhibitions and events, airports, stores, and many other places where the types of customer interactions are standardized and repetitive in nature. Fewer than 5 years ago, hardly anyone had seen or heard of robots in public and commercial spaces, as most of the developments were restricted to research labs. But now, despite real-world practical challenges, the customer service robot market has started to gain momentum. Understanding the tremendous opportunity in the service sector, companies are moving forward from the research and development (R&D) stage or test prototypes and pilot projects of their products.

The customer service robot market is off to a healthy start, with many prominent companies and investors showing confidence in robots and customer interaction technology. Worldwide revenue of customer service robots reached $53.77 million in 2016 and Tractica expects that the market will continue to shape up nicely over the next few years with industry consolidation, while providing significant opportunities to various industry participants, reaching a market value of $87.97 million by the end of 2022.

This report examines the market and technology issues surrounding customer service robots and then presents 7-year revenue forecasts for the industry. Not covered in this report are stationary customer interactive systems that do not have moving parts, telepresence robots, and chatbots, which are often confused with customer service robots. The report addresses the crucial market drivers and challenges, in addition to assessing the most important technology issues that will influence market development. In total, 24 key and emerging industry players are profiled. Market forecasts are segmented by world region and robot type. Tractica segments the customer service robot market into two major types based on the design and shape of the robot, which are humanoid and non-humanoid.

Key Questions Addressed:

  • What is the current state of the customer service robot and its service market?
  • How will the market develop over the next 7 years?
  • What are the key drivers of market growth, and the key challenges faced by the industry?
  • What are the bottlenecks in technology development?
  • Who are the important players in the market, their products and services?
  • What is the size of the market opportunity?
  • What are the future pricing trends for different robot types?

Who Needs This Report?

  • Robot manufacturers
  • Semiconductor and component suppliers
  • Software and application developers
  • Enterprise end-user organizations
  • Systems integrators
  • Government agencies
  • Investor community


目次

Table of Contents

  1. Executive Summary
    1. Introduction
    2. Market Dynamics
    3. Strategic Recommendations
    4. Global Market Forecast
  2. Market Issues
    1. Customer Service Robot Segments
      1. Humanoid
      2. Non-Humanoid
    2. Market Drivers
      1. Robots for Interactive Marketing
      2. Cost of Human Staff versus Robots
      3. Ongoing Digitization and Market Competition
      4. Customer Behavior Analytics and Robotics
      5. Offloading and Empowering Human Staff
      6. Big Push in Japan for Service Robots
      7. Emerging China Spending Billions of Dollars
    3. Market Challenges
      1. Inflated Expectations
      2. Overselling Artificial Intelligence Capabilities
      3. Cultural Barriers and Ethical Issues
      4. Complex Issues in Customer Handling
      5. Cost Due to Poor Robotic Service
    4. Ecosystem Players
      1. Robot Manufacturers
      2. Software Vendors and Application Developers
      3. Sensor Vendors
      4. Service Sector Companies
  3. Technology Issues
    1. Introduction
    2. Human Robot Interaction
    3. Navigation Autonomy
    4. Machine Vision and Speech Recognition
    5. Artificial Intelligence and Machine Learning
    6. Cloud Robotics Limitations
    7. Safety and Standards
  4. Industry Players
    1. Key Industry Players
      1. Fellow Robots
      2. FUJISOFT Incorporated
      3. Kokoro
      4. LG Corporation
      5. Panasonic
      6. Savioke
      7. SoftBank Robotics
      8. Toshiba
      9. Toyota
    2. Emerging Players
      1. AvatarMind
      2. Blue Frog Robotics
      3. Bossa Nova Robotics
      4. Event Bots
      5. FutureRobot
      6. Hanool Robotics
      7. Qihan Technology
      8. Robocare
      9. Roobo
      10. Simbe Robotics
      11. Slightech
      12. Suzhou Pangolin Robot Corp.
      13. Techmetics
      14. UBTECH Robotics
      15. XYZrobot (Kinpo Group)
  5. Market Forecasts
    1. Introduction
    2. Forecast Methodology and Assumptions
    3. Global Market Forecasts
      1. Shipments by Region
      2. Revenue by Region
      3. Average Selling Price by Region
      4. Shipments by Type
      5. Revenue by Type
      6. Average Selling Price by Type
    4. North America
      1. Shipments by Type
      2. Revenue by Type
      3. Average Selling Price by Type
    5. Europe
      1. Shipments by Type
      2. Revenue by Type
      3. Average Selling Price by Type
    6. Asia Pacific
      1. Shipments by Type
      2. Revenue by Type
      3. Average Selling Price by Type
    7. Latin America
      1. Shipments by Type
      2. Revenue by Type
      3. Average Selling Price by Type
    8. Middle East & Africa
      1. Shipments by Type
      2. Revenue by Type
      3. Average Selling Price by Type
    9. Conclusions
  6. Company Directory
  7. Acronym and Abbreviation List
  8. Table of Contents
  9. Table of Charts and Figures
  10. Scope of Study, Sources and Methodology, Notes

 

List of Charts, Figures, and Tables

Charts
  • Customer Service Robots Revenue and Shipments, World Markets: 2016-2022
  • Customer Service Robots Shipments by Region, World Markets: 2016-2022
  • Customer Service Robots Revenue by Region, World Markets: 2016-2022
  • Customer Service Robots Average Selling Price by Region, World Markets: 2016-2022
  • Customer Service Robots Shipments by Type, World Markets: 2016-2022
  • Customer Service Robots Revenue by Type, World Markets: 2016-2022
  • Customer Service Robots Average Selling Price by Type, World Markets: 2016-2022
  • Customer Service Robots Shipments by Type, North America: 2016-2022
  • Customer Service Robots Revenue by Type, North America: 2016-2022
  • Customer Service Robots Average Selling Price by Type, North America: 2016-2022
  • Customer Service Robots Shipments by Type, Europe: 2016-2022
  • Customer Service Robots Revenue by Type, Europe: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Europe: 2016-2022
  • Customer Service Robots Shipments by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Revenue by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Shipments by Type, Latin America: 2016-2022
  • Customer Service Robots Revenue by Type, Latin America: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Latin America: 2016-2022
  • Customer Service Robots Shipments by Type, Middle East & Africa: 2016-2022
  • Customer Service Robots Revenue by Type, Middle East & Africa: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Middle East & Africa: 2016-2022
Figures
  • Examples of Humanoid Customer Service Robots
  • Examples of Non-Humanoid Customer Service Robots
  • Robot Safety Standard
Tables
  • Customer Service Robots Shipments by Region, World Markets: 2016-2022
  • Customer Service Robots Revenue by Region, World Markets: 2016-2022
  • Customer Service Robots Average Selling Price by Region, World Markets: 2016-2022
  • Customer Service Robots Shipments by Type, World Markets: 2016-2022
  • Customer Service Robots Revenue by Type, World Markets: 2016-2022
  • Customer Service Robots Average Selling Price by Type, World Markets: 2016-2022
  • Customer Service Robots Shipments by Type, North America: 2016-2022
  • Customer Service Robots Shipments by Type, Europe: 2016-2022
  • Customer Service Robots Shipments by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Shipments by Type, Latin America: 2016-2022
  • Customer Service Robots Shipments by Type, Middle East & Africa: 2016-2022
  • Customer Service Robots Shipments by Type, World Markets: 2016-2022
  • Customer Service Robots Revenue by Type, North America: 2016-2022
  • Customer Service Robots Revenue by Type, Europe: 2016-2022
  • Customer Service Robots Revenue by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Revenue by Type, Latin America: 2016-2022
  • Customer Service Robots Revenue by Type, Middle East & Africa: 2016-2022
  • Customer Service Robots Revenue by Type, World Markets: 2016-2022
  • Customer Service Robots Average Selling Price by Type, North America: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Europe: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Asia Pacific: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Latin America: 2016-2022
  • Customer Service Robots Average Selling Price by Type, Middle East & Africa: 2016-2022
  • Customer Service Robots Average Selling Price by Type, World Markets: 2016-2022

 

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