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世界のビジネスプロセスアウトソーシング(BPO)市場の予測と分析 2020-2024年:エンドユーザ毎、地域毎

Business Process Outsourcing Market by End-user and Geography - Forecast and Analysis 2020-2024

IRTNTR40296

 

出版社 出版年月電子版価格 ページ数
TechNavio
テクナビオ
2020年2月US$2,500
シングルユーザライセンス
159

サマリー

この調査レポートは世界のビジネスプロセスアウトソーシング(BPO)市場を分析・予測したテクナビオ(TechNavio)の市場調査報告書です。

Global Business Process Outsourcing Market 2020-2024

Technavio has been monitoring the global business process outsourcing market and it is poised to grow by USD 105.49 bn during 2020-2024, progressing at a CAGR of 10% during the forecast period. Our reports on global business process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of bpo by it and telecom service providers. In addition, rising emphasis on process automation is anticipated to boost the growth of the global business process outsourcing market as well.

Market Segmentation

Technavio’s global business process outsourcing market is segmented as below:

End-user

  • IT And Telecommunication
  • BFSI
  • Retail
  • Healthcare
  • Others

Geographic segmentation

  • APAC
  • Europe
  • MEA
  • North America
  • South America

Key Trends for global business process outsourcing market growth

This study identifies rising emphasis on process automation as the prime reasons driving the global business process outsourcing market growth during the next few years.

Prominent vendors in global business process outsourcing market

We provide a detailed analysis of around 25 vendors operating in the global business process outsourcing market, including some of the vendors such as Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., KPMG International Cooperative, Tata Consultancy Services Ltd. and Wipro Ltd. .

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

About Technavio

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio’s market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.



目次

01 : EXECUTIVE SUMMARY   
02 : SCOPE OF THE REPORT   
-    2.1 Preface   
-    2.2 Preface   
-    2.3 Currency conversion rates for US$   
03 : MARKET LANDSCAPE   
-    Market ecosystem   
-    Market characteristics   
-    Value chain analysis   
-    Market segmentation analysis   
04 : MARKET SIZING   
-    Market definition   
-    Market sizing 2019   
-    Market Outlook   
-    Market size and forecast 2019-2024   
05 : FIVE FORCES ANALYSIS   
-    Bargaining power of buyers   
-    Bargaining power of suppliers   
-    Threat of new entrants   
-    Threat of substitutes   
-    Threat of rivalry   
-    Market condition   
06 : MARKET SEGMENTATION BY END-USER   
-    Market segmentation by end-user   
-    Comparison by end-user   
-    IT and Telecommunication - Market size and forecast 2019-2024   
-    BFSI - Market size and forecast 2019-2024   
-    Retail - Market size and forecast 2019-2024   
-    Healthcare - Market size and forecast 2019-2024   
-    Others  - Market size and forecast 2019-2024   
-    Market opportunity by end-user   
07 : CUSTOMER LANDSCAPE   
08 : GEOGRAPHIC LANDSCAPE   
-    Geographic segmentation   
-    Geographic comparison   
-    North America - Market size and forecast 2019-2024   
-    Europe - Market size and forecast 2019-2024   
-    APAC - Market size and forecast 2019-2024   
-    MEA - Market size and forecast 2019-2024   
-    South America - Market size and forecast 2019-2024   
-    Key leading countries   
-    Market opportunity   
09 : DECISION FRAMEWORK   
10 : DRIVERS AND CHALLENGES   
-    Market drivers   
-    Market challenges   
11 : MARKET TRENDS  
-    Rising emphasis on process automation  
-    Increasing number of start-ups partnering with BPOs and increased
-    transparency  
-    Rising number of acquisitions and partnerships  
12 : VENDOR LANDSCAPE  
-    Overview  
-    Landscape disruption  
-    Competitive scenario  
13 : VENDOR ANALYSIS  
-    Vendors covered  
-    Vendor classification  
-    Market positioning of vendors  
-    Accenture Plc  
-    Capgemini SE  
-    Deloitte Touche Tohmatsu Ltd.  
-    Genpact Ltd.  
-    HCL Technologies Ltd.  
-    Infosys Ltd.  
-    International Business Machines Corp.  
-    KPMG International Cooperative  
-    Tata Consultancy Services Ltd.  
-    Wipro Ltd.  
14 : APPENDIX  
-    Research methodology  
-    List of abbreviations  
-    Definition of market positioning of vendors  
15 :  EXPLORE TECHNAVIO  

-
Exhibit 01:     Global IT consulting and other services market   
Exhibit 02:     Segments of global IT consulting and other services market   
Exhibit 03:     Market characteristics   
Exhibit 04:     Market segments   
Exhibit 05:     Vendors: Key product offerings   
Exhibit 06:     Market definition - Inclusions and exclusions checklist   
Exhibit 07:     Market size 2019   
Exhibit 08:     Global market: Size and forecast 2019-2024 ($ billions)   
Exhibit 09:     Global market: Year-over-year growth 2020-2024 (%)   
Exhibit 10:     Five forces analysis 2019   
Exhibit 11:     Five forces analysis 2024   
Exhibit 12:     Bargaining power of buyers   
Exhibit 13:     Bargaining power of suppliers   
Exhibit 14:     Threat of new entrants   
Exhibit 15:     Threat of substitutes   
Exhibit 16:     Threat of rivalry   
Exhibit 17:     Market condition - Five forces 2019   
Exhibit 18:     End-user - Market share 2019-2024 (%)   
Exhibit 19:     Comparison by end-user   
Exhibit 20:     IT and Telecommunication - Market size and forecast 2019-2024 ($ billions)   
Exhibit 21:     IT and Telecommunication - Year-over-year growth 2020-2024 (%)   
Exhibit 22:     BFSI - Market size and forecast 2019-2024 ($ billions)   
Exhibit 23:     BFSI - Year-over-year growth 2020-2024 (%)   
Exhibit 24:     Retail - Market size and forecast 2019-2024 ($ billions)   
Exhibit 25:     Retail - Year-over-year growth 2020-2024 (%)   
Exhibit 26:     Healthcare - Market size and forecast 2019-2024 ($ billions)   
Exhibit 27:     Healthcare - Year-over-year growth 2020-2024 (%)   
Exhibit 28:     Others  - Market size and forecast 2019-2024 ($ billions)   
Exhibit 29:     Others  - Year-over-year growth 2020-2024 (%)   
Exhibit 30:     Market opportunity by end-user   
Exhibit 31:     Customer landscape   
Exhibit 32:     Market share by geography 2019-2024 (%)   
Exhibit 33:     Geographic comparison   
Exhibit 34:     North America - Market size and forecast 2019-2024 ($ billions)   
Exhibit 35:     North America - Year-over-year growth 2020-2024 (%)   
Exhibit 36:     Europe - Market size and forecast 2019-2024 ($ billions)   
Exhibit 37:     Europe - Year-over-year growth 2020-2024 (%)   
Exhibit 38:     APAC - Market size and forecast 2019-2024 ($ billions)   
Exhibit 39:     APAC - Year-over-year growth 2020-2024 (%)   
Exhibit 40:     MEA - Market size and forecast 2019-2024 ($ billions)   
Exhibit 41:     MEA - Year-over-year growth 2020-2024 (%)   
Exhibit 42:     South America - Market size and forecast 2019-2024 ($ billions)   
Exhibit 43:     South America - Year-over-year growth 2020-2024 (%)   
Exhibit 44:     Key leading countries   
Exhibit 45:     Market opportunity   
Exhibit 46:     Impact of drivers and challenges  
Exhibit 47:     Vendor landscape  
Exhibit 48:     Landscape disruption  
Exhibit 49:     Vendors covered  
Exhibit 50:     Vendor classification  
Exhibit 51:     Market positioning of vendors  
Exhibit 52:     Accenture Plc - Vendor overview  
Exhibit 53:     Accenture Plc - Business segments  
Exhibit 54:     Accenture Plc - Organizational developments  
Exhibit 55:     Accenture Plc - Geographic focus  
Exhibit 56:     Accenture Plc - Segment focus  
Exhibit 57:     Accenture Plc - Key offerings  
Exhibit 58:     Capgemini SE - Vendor overview  
Exhibit 59:     Capgemini SE - Business segments  
Exhibit 60:     Capgemini SE - Organizational developments  
Exhibit 61:     Capgemini SE - Geographic focus  
Exhibit 62:     Capgemini SE - Segment focus  
Exhibit 63:     Capgemini SE - Key offerings  
Exhibit 64:     Deloitte Touche Tohmatsu Ltd. - Vendor overview  
Exhibit 65:     Deloitte Touche Tohmatsu Ltd. - Business segments  
Exhibit 66:     Deloitte Touche Tohmatsu Ltd. - Organizational developments  
Exhibit 67:     Deloitte Touche Tohmatsu Ltd. - Geographic focus  
Exhibit 68:     Deloitte Touche Tohmatsu Ltd. - Segment focus  
Exhibit 69:     Deloitte Touche Tohmatsu Ltd. - Key offerings  
Exhibit 70:     Genpact Ltd. - Vendor overview  
Exhibit 71:     Genpact Ltd. - Organizational developments  
Exhibit 72:     Genpact Ltd. - Geographic focus  
Exhibit 73:     Genpact Ltd. - Key offerings  
Exhibit 74:     HCL Technologies Ltd. - Vendor overview  
Exhibit 75:     HCL Technologies Ltd. - Business segments  
Exhibit 76:     HCL Technologies Ltd. - Organizational developments  
Exhibit 77:     HCL Technologies Ltd. - Geographic focus  
Exhibit 78:     HCL Technologies Ltd. - Segment focus  
Exhibit 79:     HCL Technologies Ltd. - Key offerings  
Exhibit 80:     Infosys Ltd. - Vendor overview  
Exhibit 81:     Infosys Ltd. - Business segments  
Exhibit 82:     Infosys Ltd. - Organizational developments  
Exhibit 83:     Infosys Ltd. - Geographic focus  
Exhibit 84:     Infosys Ltd. - Segment focus  
Exhibit 85:     Infosys Ltd. - Key offerings  
Exhibit 86:     International Business Machines Corp. - Vendor overview  
Exhibit 87:     International Business Machines Corp. - Business segments  
Exhibit 88:     International Business Machines Corp. - Organizational developments  
Exhibit 89:     International Business Machines Corp. - Geographic focus  
Exhibit 90:     International Business Machines Corp. - Segment focus  
Exhibit 91:     International Business Machines Corp. - Key offerings  
Exhibit 92:     KPMG International Cooperative - Vendor overview  
Exhibit 93:     KPMG International Cooperative - Business segments  
Exhibit 94:     KPMG International Cooperative - Organizational developments  
Exhibit 95:     KPMG International Cooperative - Geographic focus  
Exhibit 96:     KPMG International Cooperative - Segment focus  
Exhibit 97:     KPMG International Cooperative - Key offerings  
Exhibit 98:     Tata Consultancy Services Ltd. - Vendor overview  
Exhibit 99:     Tata Consultancy Services Ltd. - Business segments  
Exhibit 100:     Tata Consultancy Services Ltd. - Organizational developments  
Exhibit 101:     Tata Consultancy Services Ltd. - Geographic focus  
Exhibit 102:     Tata Consultancy Services Ltd. - Segment focus  
Exhibit 103:     Tata Consultancy Services Ltd. - Key offerings  
Exhibit 104:     Wipro Ltd. - Vendor overview  
Exhibit 105:     Wipro Ltd. - Business segments  
Exhibit 106:     Wipro Ltd. - Organizational developments  
Exhibit 107:     Wipro Ltd. - Geographic focus  
Exhibit 108:     Wipro Ltd. - Segment focus  
Exhibit 109:     Wipro Ltd. - Key offerings  
Exhibit 110:     Validation techniques employed for market sizing  
Exhibit 111:     Definition of market positioning of vendors

 

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