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世界のCRMアウトソーシング市場 2018-2022年

Global CRM Outsourcing Market 2018-2022

 

出版社 出版年月電子版価格 ページ数
TechNavio
テクナビオ
2018年4月US$2,500
シングルユーザライセンス
120

サマリー

このレポートは世界のCRMアウトソーシング市場を調査したTechNavioの調査報告書です。

Report Details

About CRM Outsourcing

Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

Technavio’s analysts forecast the global CRM outsourcing market to grow at a CAGR of 5.94% during the period 2018-2022.

Covered in this report
The report covers the present scenario and the growth prospects of the global CRM outsourcing market for 2018-2022. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

Technavio's report, Global CRM Outsourcing Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
- Accenture
- Cognizant
- IBM
- Infosys
- HCL Technologies

Market driver
- Increasing need for large-scale client management
- For a full, detailed list, view our report

Market challenge
- Shortage of domain expertise
- For a full, detailed list, view our report

Market trend
- The advent of big data and analytics services
- For a full, detailed list, view our report

Key questions answered in this report
- What will the market size be in 2022 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.



目次

PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
- Market ecosystem
- Market characteristics
- Market segmentation analysis
PART 05: MARKET SIZING
- Market definition
- Market sizing 2017
- Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
- Bargaining power of buyers
- Bargaining power of suppliers
- Threat of new entrants
- Threat of substitutes
- Threat of rivalry
- Market condition
PART 07: CUSTOMER LANDSCAPE
PART 08: MARKET SEGMENTATION BY END-USER
- Segmentation by end-user
- Comparison by end-user
- Retail - Market size and forecast 2017-2022
- BFSI - Market size and forecast 2017-2022
- Telecom & IT - Market size and forecast 2017-2022
- Healthcare - Market size and forecast 2017-2022
o Market size and forecast 2017-2022
- Market opportunity by end-user
PART 09: REGIONAL LANDSCAPE
- Geographical segmentation
- Regional comparison
- Americas - Market size and forecast 2017-2022
- EMEA - Market size and forecast 2017-2022
- APAC - Market size and forecast 2017-2022
- Key leading countries
- Market opportunity
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
- Market drivers
- Market challenges
PART 12: MARKET TRENDS
- Nearshoring and growing captive operations in emerging countries
- The advent of big data and analytics services
- Growing demand for social interaction
- Rise of multi-country and centralized outsourcing models
PART 13: VENDOR LANDSCAPE
- Overview
- Landscape disruption
- Competitive landscape
PART 14: VENDOR ANALYSIS
- Vendors covered
- Vendor classification
- Market positioning of vendors
- Accenture
- Cognizant
- IBM
- Infosys
- HCL Technologies
- List of abbreviations
- Exhibit 01: Parent market
- Exhibit 02: Global IT services market
- Exhibit 03: Market characteristics
- Exhibit 04: Market segments
- Exhibit 05: Market definition - Inclusions and exclusions checklist
- Exhibit 06: Market size 2017
- Exhibit 07: Validation techniques employed for market sizing 2017
- Exhibit 08: Global - Market size and forecast 2017-2022 ($ bn)
- Exhibit 09: Global - Year-over-year growth 2018-2022 (%)
- Exhibit 10: Five forces analysis 2017
- Exhibit 11: Five forces analysis 2022
- Exhibit 12: Bargaining power of buyers
- Exhibit 13: Bargaining power of suppliers
- Exhibit 14: Threat of new entrants
- Exhibit 15: Threat of substitutes
- Exhibit 16: Threat of rivalry
- Exhibit 17: Market condition - Five forces 2017
- Exhibit 18: Customer landscape
- Exhibit 19: End-user - Market share 2017-2022 (%)
- Exhibit 20: Comparison by end-user
- Exhibit 21: Retail - Market size and forecast 2017-2022 ($ bn)
- Exhibit 22: Retail - Year-over-year growth 2018-2022 (%)
- Exhibit 23: BFSI - Market size and forecast 2017-2022 ($ bn)
- Exhibit 24: BFSI - Year-over-year growth 2018-2022 (%)
- Exhibit 25: Telecom & IT - Market size and forecast 2017-2022 ($ bn)
- Exhibit 26: Telecom & IT - Year-over-year growth 2018-2022 (%)
- Exhibit 27: Healthcare - Market size and forecast 2017-2022 ($ bn)
- Exhibit 28: Healthcare - Year-over-year growth 2018-2022 (%)
- Exhibit 29: Others - Market size and forecast 2017-2022 ($ bn)
- Exhibit 30: Others - Year-over-year growth 2018-2022 (%)
- Exhibit 31: Market opportunity by end-user
- Exhibit 32: Global - Market share by geography 2017-2022 (%)
- Exhibit 33: Regional comparison
- Exhibit 34: Americas - Market size and forecast 2017-2022 ($ bn)
- Exhibit 35: Americas - Year-over-year growth 2018-2022 (%)
- Exhibit 36: EMEA - Market size and forecast 2017-2022 ($ bn)
- Exhibit 37: EMEA - Year-over-year growth 2018-2022 (%)
- Exhibit 38: APAC - Market size and forecast 2017-2022 ($ bn)
- Exhibit 39: APAC - Year-over-year growth 2018-2022 (%)
- Exhibit 40: Key leading countries
- Exhibit 41: Market opportunity
- Exhibit 42: Vendor landscape
- Exhibit 43: Landscape disruption
- Exhibit 44: Vendors covered
- Exhibit 45: Vendor classification
- Exhibit 46: Market positioning of vendors
- Exhibit 47: Accenture overview
- Exhibit 48: Accenture - Business segments
- Exhibit 49: Accenture - Organizational developments
- Exhibit 50: Accenture - Geographic focus
- Exhibit 51: Accenture - Segment focus
- Exhibit 52: Accenture - Key offerings
- Exhibit 53: Accenture - Key customers
- Exhibit 54: Cognizant overview
- Exhibit 55: Cognizant - Business segments
- Exhibit 56: Cognizant - Organizational developments
- Exhibit 57: Cognizant - Geographic focus
- Exhibit 58: Cognizant - Segment focus
- Exhibit 59: Cognizant - Key offerings
- Exhibit 60: Cognizant - Key customers
- Exhibit 61: IBM overview
- Exhibit 62: IBM? Business segments
- Exhibit 63: IBM - Organizational developments
- Exhibit 64: IBM - Geographic focus
- Exhibit 65: IBM - Segment focus
- Exhibit 66: IBM? Key offerings
- Exhibit 67: IBM? Key customers
- Exhibit 68: Infosys overview
- Exhibit 69: Infosys - Business segments
- Exhibit 70: Infosys - Organizational developments
- Exhibit 71: Infosys - Geographic focus
- Exhibit 72: Infosys - Segment focus
- Exhibit 73: Infosys - Key offerings
- Exhibit 74: Infosys - Key customers
- Exhibit 75: HCL Technologies overview
- Exhibit 76: HCL Technologies - Business segments
- Exhibit 77: HCL Technologies - Organizational developments
- Exhibit 78: HCL Technologies - Geographic focus
- Exhibit 79: HCL Technologies - Segment focus
- Exhibit 80: HCL Technologies - Key offerings
Exhibit 81: HCL Technologies - Key customers

 

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