目次
価格・ご注文についてこの調査レポートは、オペレータや技術ベンダが提供している、企業市場向けのネットワークセキュリティ、データセンタ、ビデオ会議、テレプレゼンスなどのネットワークセントリックなマネージドサービスに注目している。
Description
As enterprises face increased financial pressure, they’re looking to managed services to offload capex and improve operational efficiencies. Additionally, enterprises are turning to managed services to enable them to focus more attention and money on core competencies. Managed services free up valuable information technology (IT) resources, decrease staffing needs and enable enterprises to invest in activities that differentiate them from the competition. This demand for managed services has spurred significant action on the part of technology vendors and telecommunications operators. Vendors like HP, Cisco and IBM now provide managed services that include contact center management, call center, network and performance management and more. Operators like Orange, AT&T and Verizon are also committed to expanding their portfolios with managed services, especially in areas such as network security, data center, videoconferencing and telepresence.
Managed Services for Enterprises focuses on network-centric managed services offered by operators and technology vendors in areas such as network security, data center, videoconferencing and telepresence to enterprises. First, we leverage our enterprise survey data to highlight emerging market opportunities for telecom operator- or vendor-managed services. Second, we mine the survey results and present a case study to determine the key reasons why enterprises of all sizes have embraced and are benefitting from managed services. Third, we examine industry trends over the next 18-24 months. Fourth, we highlight key target enterprise markets for operators and vendors looking to expand their managed services footprint. The report concludes with a demand analysis and recommendations for operators and technology vendors.
- Why are enterprises adopting managed services?
- Who are the key managed service providers?
- What industry trends are emerging for managed services?
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What is the current state of mobile apps?
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Are free or paid apps more popular with users?
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What does the app store landscape look like?
Telecom network outsourcing providers:
Gain a fresh perspective on where the telecom managed network services industry is going and the challenges that lie ahead. Identify successful strategies for introducing and promoting advanced, high-margin services to network operators; draw on the experience of others to help your clients grow and prosper.
Network operators:
Learn how managed services and network sharing can offer cost benefits and revenue opportunities. Anticipate changes in the telecom managed network services industry. Understand why outsourcing your network management allows you to shift your focus to the areas that matter the most, particularly your relationship with the customer.
Investors:
Use this analysis to understand who is best positioned to succeed and to assess upcoming opportunities.
Equipment and application providers:
Develop an understanding of how the role of telecom managed services is evolving, particularly in machine-to-machine managed services, and how this will affect your market leverage over both the short and long terms. Use these insights to successfully position your offerings and enhance your value proposition.
Companies mentioned in this report:
| AT&T
Avaya
BT
Chanel
Cisco | Dolce & Gabbana
Donna Karan
Endesa
Ericsson
Global Crossing | Google
Heuliez
Hewlett-Packard
IBM
India Telecom |
Managed Services for Enterprises: Telco Operators and Vendors Capitalize on the Need of Businesses to Focus is part of Pyramid’s research report series. A blend of primary research and qualitative analysis, Pyramid’s research reports offer comprehensive coverage of the fixed and mobile communications space and enable those in the communications industry to stay ahead of changing market dynamics.
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Table of exhibits
Acronyms and abbreviations
Companies mentioned in this report
Executive summary
Introduction
Section 1: The managed services value proposition
1.1 What’s in it for enterprises and MSPs
1.2 Savings in capex and opex
1.3 Case study: Keys to sustaining managed services relationships
Section 2: Surveying the market: Enterprises tell all
2.1 Survey scope, methodology and demographics of participants
2.2 Enterprise demand trends for managed services
2.3 Enterprise investment levels in managed services
2.4 Enterprise considerations in selecting managed services providers
Section 3: Emerging opportunities for managed service providers
3.1 Managed services trends
3.2 Case study: Managed M2M services
3.3 Vertical markets that will gain momentum
3.4 How to expand a managed services footprint
Section 4: Target enterprise markets for operators & vendors
4.1 Where to expand managed services
4.2 Geographic breakdown of markets for vendors & operators
4.3 Demand analysis and recommendations
4.4 Best markets for managed services providers
Related resources
Table of exhibits
Exhibit 1: Capex & opex savings created by managed services
Exhibit 2: Sizes of enterprises represented in the survey
Exhibit 3: Breakdown of survey respondents by country
Exhibit 4: Annual revenue of enterprises represented in the survey
Exhibit 5: Industries represented in enterprise survey
Exhibit 6: Percentage of enterprises that use managed services
Exhibit 7: Length of time enterprises have used managed services
Exhibit 8: Most important factors for choosing managed services
Exhibit 9: Managed services currently or planned to be used in the next three years
Exhibit 10: Managed services most likely to be implemented over next 18 months
Exhibit 11: Factors that would cause enterprises to stop using managed services
Exhibit 12: Amount spent annually on managed services
Exhibit 13: Percentage of IT budgets spent on managed services
Exhibit 14: Enterprise spending for managed services expected over next 18 months
Exhibit 15: Criteria for choosing a MSP
Exhibit 16: Enterprise preference for types of MSPs
Exhibit 17: Factors affecting decision to outsource IT services
Exhibit 18: Industry trends to expect over the next 18 months
Exhibit 19: Components needed for managed services success
Exhibit 20: Enterprise markets directly targeted by vendors & operators
Exhibit 21: Vertical markets targeted by vendors & operators
Exhibit 22: Global deployment of managed services by MSPs
Exhibit 23: Challenges faced by MSPs
Exhibit 24: Best target audiences for managed services for next 18 months
Exhibit 25: Managed services that present strongest growth & most competition
