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世界のバックオフィスワークフォース管理市場分析と予測 2017-2023年

Global Backoffice Workforce Management Market Analysis & Forecast 2017 To 2023

 

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Market Research Future
マーケットリサーチフューチャー (MRFR)
2017年10月US$4,450
シングルユーザライセンス
136

サマリー

この調査レポートは世界のバックオフィスワークフォース管理市場を分析・予測したMarket Research Futureの市場調査報告書です。

Description

Back-office workforce management can be defined as the process or software that is essential for smooth and productive business operation of enterprise. The most efficient work-force management solution come from self-service modules that boost employees to put forth their own schedule preferences and to manage time off and change shifts, as required. Back-Office work force management solution offers a dynamic platform to enterprise to manage their work an assign service service level to each task. Workforce management solutions are very powerful and effective only if the inputs and outputs are accurate and applied on timely basis. Also the back-office workforce management solutions consists of two central components. First component comprise of anticipating volume of application and second component is to apply these prediction or expectation to create optimal work schedules.
By deployment segment the backoffice workforce management data is segmented as cloud and on-premise deployment. Evolution of cloud technology has modernize this kind of process and extend the accessibility of these services for small business as well. Enterprises are moving their back-office operation to cloud owing to its minimal cost and better security capabilities. Cloud services implementation enable enterprises to embrace best practices and organization adopting cloud services are on the leading edge. On-premise solution workforce management solution offer easy forecast, staffing solutions and scheduling requirements across all customer that of inbound, outbound and back office resources.
Back-Office work comprise of forecasting, scheduling, intra-day management, expection planning, performance analysis, multi-channel effencies and others. Moreover the employee’s enagaed in back-office work usually performs manual and routine work that does not involve direct contact with customers. These tasks need to be perform on regular basis and therefore require efficient and accurate back-office solution.The back-office workforce management system consists of flexible tools that support any scheduling environment starting from a back office staffed to full-time employees. These above factors boost the essentiality of back-office work force management solution in industry vertical such as retail, finance, healthcare, government and others.
The global backoffice workforce management market had been valued at USD 2.03 Billion in the year 2016, which is expected to reach USD 4.57 Billion by the end of the forecast period growing at 11.61% CAGR.



目次

Table of Contents

Table of Contents

1 Executive Summary
2 Market Dynamics
2.1 Market Drivers
2.1.1 Rising Adoption of Cloud Services
2.1.2 Increasing productivity due to adoption of back office workforce management
2.1.3 Reduction in Cost Due To Workforce Management
2.2 Market Challenges
2.2.1 The lack of awareness of BOWFO
2.2.2 The Misplaced Belief That Front Office WFO Solutions Can Be Retrofitted To Suit Back Office Operations
2.3 Back Office Workforce Management Supply chain
2.4 Porter’s Five Forces Analysis
3 Global Back Office Workforce Management Market, By Solution
3.1 Introduction
3.2 Sub-segment
3.2.1 Operation Visualizer
3.2.2 Performance Management
3.2.3 Back-Office Optimization
3.2.4 Robotic Process Automation
3.2.5 Desktop and Process analytics
3.2.6 Others
4 Global Back Office Workforce Management Market, By Deployment
4.1 Introduction
4.2 Sub-segment
4.2.1 On premise
4.2.2 On cloud
4.2.3 Hybrid
5 Global Back Office Workforce Management Market, By End-User
5.1 Introduction
5.2 Sub-segment
5.2.1 IT & Telecommunication
5.2.2 BFSI
5.2.3 Retail & E-commerce
5.2.4 Transportation
5.2.5 Government
5.2.6 Others
6 Global Back Office Workforce Management Market, By Region
6.1 Introduction
6.2 Market, By Regions
6.2.1 North America
6.2.1.1 U.S. 32
6.2.1.2 Canada
6.2.1.3 Mexico
6.2.2 Europe
6.2.2.1 U.K. 43
6.2.2.2 Germany
6.2.2.3 France
6.2.2.4 Rest of Europe
6.2.3 Asia
6.2.3.1 China
6.2.3.2 Taiwan
6.2.3.3 Japan
6.2.3.4 India
6.2.3.5 Philippines
6.2.3.6 South Korea
6.2.3.7 Singapore
6.2.3.8 Hong Kong
6.2.3.9 Rest of Asia
6.2.4 Pacific
6.2.4.1 Australia
6.2.4.2 New Zealand
6.2.4.3 Rest of Pacific
6.2.5 Rest of the World (RoW)
6.2.5.1 Middle East & Africa
6.2.5.2 Latin America
7 Competitive Landscape
7.1 Introduction
7.2 Market Share Analysis
8 Company Profiles
8.1 NICE (U.S)
8.1.1 Product Overview:
8.1.2 Product/Solution Portfolio
8.1.3 Strategy
8.1.4 SWOT Analysis
8.2 Monet Software (U.S.)
8.2.1 Company Overview
8.2.2 Product/Service Overview:
8.2.3 Product/Solution Portfolio
8.2.4 Strategy
8.2.5 SWOT analysis
8.3 Verint Systems Inc. (U.S)
8.3.1 Company Overview
8.3.2 Product/Solution Overview:
8.3.3 Product/Solution Portfolio
8.3.4 Strategy
8.3.5 SWOT Analysis
8.4 ActiveOps Limited (United Kingdom)
8.4.1 Company Overview
8.4.2 Product/Solution Overview:
8.4.3 Product/Solution Portfolio
8.4.4 Strategy
8.4.5 SWOT Analysis
8.5 Calabrio. (U.S)
8.5.1 Company Overview
8.5.2 Product Overview
8.5.3 Product/Solution Portfolio
8.6 Aspect Software
8.6.1 Company Overview
8.6.2 Product Overview
8.6.3 Product/Solution/Service Portfolio
8.6.4 Strategy
8.6.5 SWOT Analysis
8.7 Cicero Inc. (U.S)
8.7.1 Business Overview
8.7.2 Product Overview
8.7.3 Product/Solution Portfolio
8.8 Teleopti (Sweden)
8.8.1 Product Overview:
8.8.2 Product/Solution Portfolio
8.8.2.1 Business Strategy
8.9 Intradiem (U.S.)
8.9.1 Product/Solution Portfolio
8.10 Genesys (U.S)
8.10.1 Product Overview:
8.10.2 Product/Solution Portfolio
9 Appendix
9.1 Scope of the Study
9.1.1 Research Objective
9.1.2 Assumption
9.1.3 Limitation
9.2 Market Structure
10 Research Methodologies
10.1 Research Process
10.2 Primary Research
10.3 Secondary Research
10.4 Market Size Estimation
10.5 Forecast Model



List of Tables

List of Tables

TABLE 1 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 2 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 3 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER 2017-2023 (USD MILLION)
TABLE 4 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET, 2017-2023 (USD MILLION)
TABLE 5 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY,2017-2023 (USD MILLION)
TABLE 6 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 7 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 8 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
TABLE 9 U.S. BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 10 U.S. BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 11 U.S. BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 12 CANADA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 13 CANADA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 14 CANADA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 15 MEXICO BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 16 MEXICO BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 17 MEXICO BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 18 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
TABLE 19 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 20 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 21 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
TABLE 22 UK BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 23 UK BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 24 UK BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 25 GERMANY BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 26 GERMANY BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 27 GERMANY BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 28 FRANCE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 29 FRANCE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 30 FRANCE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 31 REST OF EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 32 REST OF EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 33 REST OF EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 34 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
TABLE 35 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 36 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 37 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
TABLE 38 CHINA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 39 CHINA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
TABLE 40 CHINA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 41 TAIWAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 42 TAIWAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 43 TAIWAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 44 JAPAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 45 JAPAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 46 JAPAN BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD MILLION)
TABLE 47 INDIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 48 INDIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 49 INDIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD MILLION)
TABLE 50 PHILIPPINES BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 51 PHILIPPINES BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 52 PHILIPPINES BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 53 SOUTH KOREA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD MILLION)
TABLE 54 SOUTH KOREA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 55 SOUTH KOREA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD MILLION)
TABLE 56 SINGAPORE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 57 SINGAPORE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 58 SINGAPORE BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 59 HONG KONG BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 60 HONG KONG BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 61 HONG KONG BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 62 REST OF ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION, 2017-2023 (USD THOUSANDS)
TABLE 63 REST OF ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 64 REST OF ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER, 2017-2023 (USD THOUSANDS)
TABLE 65 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET (USD MILLION)
TABLE 66 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTIONS (USD MILLION)
TABLE 67 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 68 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD MILLION)
TABLE 69 AUSTRALIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 70 AUSTRALIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 71 AUSTRALIA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 72 NEW ZEALAND BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 73 NEW ZEALAND BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 74 NEW ZEALAND BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 75 REST OF PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTION (USD THOUSANDS)
TABLE 76 REST OF PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD THOUSANDS)
TABLE 77 REST OF PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD THOUSANDS)
TABLE 78 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
TABLE 79 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 80 ROW BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 81 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
TABLE 82 MIDDLE EAST & AFRICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 83 MIDDLE EAST & AFRICA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 84 MIDDLE EAST & AFRICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
TABLE 85 LATIN AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
TABLE 86 LATIN AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
TABLE 87 LATIN AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)


List of Figures

List of Figures

FIGURE 1 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET: DRIVERS & RESTRAINTS
FIGURE 2 BACK OFFICE WORKFORCE MANAGEMENT SUPPLY CHAIN
FIGURE 3 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
FIGURE 4 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
FIGURE 5 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
FIGURE 6 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER 2017-2023 (USD MILLION)
FIGURE 7 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY REGION, 2017-2023 (USD MILLION)
FIGURE 8 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
FIGURE 9 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
FIGURE 10 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
FIGURE 11 NORTH AMERICA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
FIGURE 12 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
FIGURE 13 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
FIGURE 14 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
FIGURE 15 EUROPE BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
FIGURE 16 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
FIGURE 17 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
FIGURE 18 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY DEPLOYMENT, 2017-2023 (USD MILLION)
FIGURE 19 ASIA BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
FIGURE 20 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET (USD MILLION)
FIGURE 21 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY SOLUTIONS (USD MILLION)
FIGURE 22 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
FIGURE 23 PACIFIC BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY END-USER (USD MILLION)
FIGURE 24 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY COUNTRY, 2017-2023 (USD MILLION)
FIGURE 25 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY SOLUTION, 2017-2023 (USD MILLION)
FIGURE 26 ROW BACK OFFICE WORKFORCE MANAGEMENT MARKET, BY DEPLOYMENT (USD MILLION)
FIGURE 27 REST OF THE WORLD (ROW) BACK OFFICE WORKFORCE MANAGEMENT MARKET BY END-USER, 2017-2023 (USD MILLION)
FIGURE 28 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT KEY PLAYERS MARKET SHARE, 2016 (%)
FIGURE 29 GLOBAL BACK OFFICE WORKFORCE MANAGEMENT MARKET STRUCTURE
FIGURE 30 MRFR RESEARH PROCESS


 

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