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クラウドコミュニケーション:サービスとしてのユニファイドコミュニケーション(UCaaS)

Cloud Communications: Unified Communications as a Service (UCaaS)

 

出版社 出版年月電子版価格 ページ数
Mind Commerce
マインドコマース
2015年2月US$1,995
シングルユーザライセンス
45

サマリー

Overview:

One of the next waves in ICT is a migration of communications, applications, content, and commerce to the Cloud.  Unified Communications in the Cloud (UCaaS) represents a powerful combination of core communications feature/functionality combined with many potential applications made available from a variety of companies.

Multimedia communications is becoming increasingly important to business entities as they seek to ever improve efficiencies and reduce operational expenditures. Cloud-based unified communications is a relatively new spin on unified communications, leveraging some of the same functionality of previous systems, while also leveraging certain cloud-based system advantages.

This report evaluates the UCaaS companies, solutions, and technologies.  The report also provides a market outlook and forecast through 2020 for UCaaS.  All purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Target Audience:

  • UC companies
  • Telecom service providers
  • Cloud and data analytics companies
  • Application developers and content providers
  • Cloud software, platform, and infrastructure companies
  • Telecom infrastructure and managed services companies

Report Benefits:

  • UCaaS forecast to 2020
  • Understand the UCaaS model
  • Recognize the future of UCaaS
  • Identify leading UCaaS companies
  • Identify the market drivers for UCaaS
  • Identify competing solutions to UCaaS
  • Understand app integration opportunities


目次

Table of Contents

1              Introduction       5
1.1          Executive Summary        5
1.2          Companies Mentioned 6
2              Cloud and Unified Communications         7
2.1          Unified Communications              7
2.1.1      Unified Messaging          8
2.1.2      Interaction Systems        8
2.1.3      Real-Time Communications         9
2.1.4      Transactional Systems   9
2.2          Unified Communication as a Service (UcaaS)       9
2.2.1      Single-Tenancy 10
2.2.2      Multi-Tenancy   10
2.3          Cloud Computing             10
3              UCaaS Use Cases             13
3.1          Case Study: Deploying UCaaS     13
3.1.1      Hosted Unified Communication vs. Multi-Tenant              13
3.2          Case Study: Deploying Traditional UCs vs. UC in the Cloud             14
3.3          Cloud vs. Software-based Communication           16
3.4          Challenges          17
3.4.1      Security                18
3.5          UCaaS Benefits 20
3.5.1      Expenditure Reduction 21
3.5.2      Decrease Capital Costs  22
3.5.3      Decrease Operational Expense  23
3.5.4      Improve Accessibility     24
4              Select UCaaS Vendors   25
4.1          Google 25
4.2          Avaya    26
4.3          Cisco      27
4.4          Microsoft            28
5              UCaaS Market Outlook  30
5.1          Employment Outlook and Job Skills Needed        30
5.1.1      Critical ICT and Cloud Skills           30
5.1.2      Typical Roles and Salary Expectations      31
5.2          Market Opportunities for UCaaS               31
5.3          Competing Solutions to UCaaS   33
5.3.1      WebRTC               33
5.3.2      Rich Communications Suite         34
6              Conclusions        37
7              Appendix: Future of Cloud Communications       39
7.1          Personalized Cloud         39
7.2          Context and Preference Driven Cloud    41
7.3          Cloud Analytics and Machine Learning    43

Figures

Figure 1: Non Redundant Private Cloud 12
Figure 2: UCaaS vs. In-house UC                15
Figure 3: UCaaS Revenue Forecast 2015 - 2020    32
Figure 4: WebRTC and Mobile Networks               34
Figure 5: RCS and Applications    35

 

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