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フィールドフォースオートメーション市場:ソリューション・サービス毎、企業規模毎、採用タイプ毎、作業毎(IT通信、エネルギー・公益事業者、製造業、交通運輸・物流)、地域毎 - 2024年までの世界市場予測

Field Force Automation Market by Component (Solution and Services), Organization Size, Deployment Type, Industry (IT and Telecom, Energy and Utilities, Manufacturing, and Transportation and Logistics), and Region - Global Forecast to 2024

 

出版社 出版年月電子版価格 ページ数図表数
MarketsandMarkets
マーケッツアンドマーケッツ
2019年10月US$5,650
シングルユーザライセンス
154 140

サマリー

幅広い市場に関する調査レポートを出版しているマーケッツアンドマーケッツ(MarketsandMarkets)のフィールドフォースオートメーション市場に関する調査レポートです。

Rising focus of enterprises on workforce productivity, better service delivery, and high customer satisfaction, to drive the growth of field force automation market

MarketsandMarkets estimates the global field force automation market to grow from USD 1.2 billion in 2019 to USD 2.8 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 18.2% during the forecast period. The field force automation market is increasing with the rising demand for robust solutions for maximizing the efficiency of field forces in real-time and growing adoption of cloud-based enterprise mobility solutions. However, resistance from field forces to adopt automated solutions would limit the growth of the market.

Cloud deployment type is expected to grow at the highest CAGR during the forecast period

SMEs and organizations having limited budget, limited IT, staff, and lack of robust infrastructure are continuously shifting to cloud owing to features such as anywhere access, rapid implementation, reduced setup and operational cost i.e., Capital Expenditure (CapEx) and Operating Expense (OpEx), less maintenance cost, scalability, and ease of use. By empowering their field workers and managers with ubiquitous access to intelligent scheduling and optimization, automated capacity planning. Route planning, and real-time monitoring and communication capabilities, SaaS-based field force automation solution help organization to improve workforce productivity with minimal effort and minimal cost.

IT and Telecom industry vertical to hold the largest market share during the forecast period in the field force automation market

IT and Telecom companies have remotely located assets and geographically dispersed teams of technicians, cable operators, craft workers, and field engineers to manage the same. To ease the repair, installation, and management of their assets, IT and Telecom companies are increasingly adopting field force automation solutions. Field force automation solutions set and align the work priorities with the business demands and automate the dispatch of workers at the right time and right place.

Field force automation market in Asia Pacific is projected to grow at the highest CAGR during the forecast period

The high growth of the market in Asia Pacific (APAC) is attributed to the pervasive use of mobile devices and internet, growing demand of field-specific solutions, high economic growth, and increasing digital initiatives by government in the region. However, resistance from workers that are less exposed to technologies and requirement of upfront investments are few significant hurdles in the field force automation adoption across the region. Though, increasing awareness of field force automation benefits and demand for automated solutions to minimize field service complexities and operational costs opens new avenues for the growth of field force automation market in the region.
Further, in-depth interviews were conducted with the Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Chief Operating Officers (COOs), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the field force automation market.

    - By Company - Tier 1- 44%, Tier 2- 36%, and Tier 3 - 20%
    - By Designation - C-Level - 41%, Director Level - 35%, and Others - 24%
    - By Region - North America - 42%, Europe - 30%, and APAC - 18%, RoW - 10%

The field force automation market comprises significant solution providers, such as ServiceMax (US), IFS (Sweden), Microsoft (US), SAP (Germany), Oracle (US), Trimble (US), ClickSoftware (US), Salesforce (US), Astea (US), FieldEZ (India), BT, Accruent (US), Acumatica (US), Folio3 (US), LeadSquared (India), Kloudq (India), Appobile Labs (India), Mize (US), Nimap Infotech (India), and Channelplay (India). The study includes an in-depth competitive analysis of these key players in the field force automation market with their company profiles, recent developments, and key market strategies.

Research Coverage

The field force automation market revenue is primarily classified into revenues from solution and services. Solution revenue is associated with field force automation tools and software. Further, services’ revenue is associated with various consulting, integration and implementation, and training and support services. The market is also segmented on the basis of deployment type, organization size, industry vertical, and region.

Key benefits of the report

The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall field force automation market and the subsegments. This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report would also help stakeholders understand the pulse of the market and provide them with information on the key market drivers, restraints, challenges, and opportunities.



目次

1 INTRODUCTION 18
1.1 OBJECTIVES OF THE STUDY 18
1.2 MARKET DEFINITION 18
1.2.1 INCLUSIONS AND EXCLUSIONS 18
1.3 MARKET SCOPE 19
1.3.1 MARKET SEGMENTATION 19
1.4 YEARS CONSIDERED FOR THE STUDY 20
1.5 CURRENCY CONSIDERED 20
1.6 STAKEHOLDERS 21
2 RESEARCH METHODOLOGY 22
2.1 RESEARCH DATA 22
2.1.1 SECONDARY DATA 23
2.1.2 PRIMARY DATA 23
2.1.2.1 Breakup of primaries 23
2.1.2.2 Key industry insights 24
2.2 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.3 MARKET SIZE ESTIMATION 26
2.3.1 TOP-DOWN APPROACH 26
2.3.2 BOTTOM-UP APPROACH 27
2.4 MARKET FORECAST 27
2.5 ASSUMPTIONS FOR THE STUDY 28
2.6 LIMITATIONS OF THE STUDY 29
3 EXECUTIVE SUMMARY 30
4 PREMIUM INSIGHTS 33
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE FIELD FORCE AUTOMATION MARKET 33
4.2 NORTH AMERICA FIELD FORCE AUTOMATION MARKET, BY INDUSTRY VERTICAL AND COUNTRY 34
4.3 FIELD FORCE AUTOMATION MARKET: MAJOR COUNTRIES 35
5 MARKET OVERVIEW AND INDUSTRY TRENDS 36
5.1 INTRODUCTION 36
5.2 MARKET DYNAMICS 36
5.2.1 DRIVERS 37
5.2.1.1 Rising demand for robust solutions to maximize the efficiency of field forces in real-time 37
5.2.1.2 Growing adoption of cloud-based enterprise mobility solutions 37
5.2.2 RESTRAINTS 38
5.2.2.1 Resistance from field forces to adopt automated solutions 38
5.2.3 OPPORTUNITIES 38
5.2.3.1 Infusing AI and ML capabilities for streamlining field operations 38
5.2.3.2 Integration of IoT for improved automation 39
5.2.4 CHALLENGES 39
5.2.4.1 Upfront investments for ensuring the security of mobile devices 39
5.2.4.2 Selecting a robust mobile workforce solution that perfectly aligns with the business objectives 39
5.3 INDUSTRY TRENDS 40
5.3.1 IMPROVED PRODUCTIVITY AND CYCLE TIME THROUGH AUTOMATED SCHEDULING, FIELD FORCE MOBILIZATION, AND REAL-TIME FIELD FORCE TRACKING 40
5.3.2 WORKFORCE OPTIMIZATION THROUGH CONSISTENT PLANNING, REAL-TIME ACTIVITY REPORTING, AND AUTOMATED EXPENSE MANAGEMENT 40
5.3.3 IMPROVING COLLABORATION AMONG FIELD FORCES TO INCREASE SERVICE REVENUES AND EFFICIENCY GAINS 41
6 FIELD FORCE AUTOMATION MARKET, BY COMPONENT 42
6.1 INTRODUCTION 43
6.2 SOLUTION 44
6.2.1 DEMAND FOR REAL-TIME ENTERPRISE MOBILITY SOLUTIONS TO CONNECT MOBILE WORKFORCE AND ENHANCE AGENT PRODUCTIVITY DRIVING THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION 44
6.3 SERVICES 45
6.3.1 CONSULTING 48
6.3.1.1 Need of organizations to identify best practices and choose the right set of solution to automate field workforce driving the demand for consulting services 48
6.3.2 INTEGRATION AND IMPLEMENTATION 49
6.3.2.1 Hassle-free deployment with existing IT infrastructure to drive the demand for integration and implementation services 49
6.3.3 TRAINING AND SUPPORT 49
6.3.3.1 Need for resolving critical business issues and reducing resource wastage to create the demand for training and support services 49
7 FIELD FORCE AUTOMATION MARKET, BY ORGANIZATION SIZE 51
7.1 INTRODUCTION 52
7.2 LARGE ENTERPRISES 53
7.2.1 GROWING ASSIMILATION OF NEWER TECHNOLOGIES TO BOOST THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION AMONG LARGE ENTERPRISES 53
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 54
7.3.1 DEMAND FOR CLOUD-BASED AUTOMATION SOLUTIONS TO FUEL THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN SMALL AND MEDIUM-SIZED ENTERPRISES 54
8 FIELD FORCE AUTOMATION MARKET, BY DEPLOYMENT TYPE 57
8.1 INTRODUCTION 58
8.2 ON-PREMISES 59
8.2.1 DATA PRIVACY AND DATA SECURITY BENEFITS TO FUEL THE DEMAND FOR ON-PREMISES FIELD FORCE AUTOMATION SOLUTION 59
8.3 CLOUD 60
8.3.1 BENEFITS OF QUICK DEPLOYMENT AND LOW ENERGY COSTS TO PROPEL THE ADOPTION OF CLOUD-BASED FIELD FORCE AUTOMATION SOLUTION 60
9 FIELD FORCE AUTOMATION MARKET, BY INDUSTRY VERTICAL 63
9.1 INTRODUCTION 64
9.2 IT AND TELECOM 65
9.2.1 OPTIMIZING FIELD WORKER DISPATCH FOR MANAGING DISPERSED ASSETS TO BOOST THE DEMAND FOR FIELD FORCE AUTOMATION SOLUTIONS IN IT AND TELECOM 65
9.3 HEALTHCARE AND LIFE SCIENCES 66
9.3.1 IMPROVING MEDICAL SERVICES AND CLINICAL TRIALS THROUGH PROPER WORKER SCHEDULING AND DISPATCH TO FUEL THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN HEALTHCARE AND LIFE SCIENCES 66
9.4 MANUFACTURING 67
9.4.1 PREVENTING FUTURE DOWNTIMES AND GAINING REAL-TIME VISIBILITY INTO MANUFACTURING FLOORS TO PROPEL THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN MANUFACTURING 67
9.5 TRANSPORTATION AND LOGISTICS 68
9.5.1 PLANNING ROUTES AND CAPACITY FOR ENSURING ON-TIME SERVICE DELIVERY TO BOOST THE ADOPTION OF FIELD FORCE AUTOMATION IN TRANSPORTATION AND LOGISTICS 68
9.6 CONSTRUCTION AND REAL ESTATE 69
9.6.1 DELIVERING FAST ON-SITE REPAIR AND MAINTENANCE TO ENSURE THE SAFETY OF ON-SITE WORKERS TO BOOST THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN CONSTRUCTION AND REAL ESTATE 69
9.7 ENERGY AND UTILITIES 70
9.7.1 ELIMINATING CREW DEPENDENCY ON CENTRALIZED DISPATCHERS TO ENSURE ON-TIME ARRIVALS DRIVING ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN ENERGY AND UTILITIES 70
9.8 OTHERS 71
10 FIELD FORCE AUTOMATION MARKET, BY REGION 72
10.1 INTRODUCTION 73
10.2 NORTH AMERICA 74
10.2.1 UNITED STATES 78
10.2.1.1 High technology assimilation and the presence of a large number of players to drive the adoption of field force automation solution in the US 78
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10.2.2 CANADA 79
10.2.2.1 Deployment of cloud-based field force automation solution for managing the rising workloads to propel the market growth in Canada 79
10.3 EUROPE 81
10.3.1 UNITED KINGDOM 84
10.3.1.1 Strong economic growth and rising technology adoption to fuel the growth of the field force automation market in the UK 84
10.3.2 GERMANY 85
10.3.2.1 Rising demand for automation across enterprises to fuel the adoption of field force automation solution in Germany 85
10.3.3 REST OF EUROPE 87
10.4 ASIA PACIFIC 89
10.4.1 AUSTRALIA AND NEW ZEALAND 92
10.4.1.1 Rising investment in labor-savvy technologies and increased R&D activities to bolster the adoption of field force automation solution in ANZ 92
10.4.2 CHINA 94
10.4.2.1 High automation readiness index and declining labor force to propel the demand for field force automation solution in China 94
10.4.3 REST OF ASIA PACIFIC 95
10.5 MIDDLE EAST AND AFRICA 97
10.5.1 SOUTH AFRICA 100
10.5.1.1 Influx of cloud services to fuel the adoption of cloud-based field force automation solution in South Africa 100
10.5.2 UNITED ARAB EMIRATES 100
10.5.2.1 High ICT access and use, and increase in awareness of benefits of automation technologies to drive the growth of field force automation market in the UAE 100
10.5.3 REST OF MIDDLE EAST AND AFRICA 100
10.6 LATIN AMERICA 100
10.6.1 BRAZIL 103
10.6.1.1 Need for increasing total factor productivity through data-driven automation to propel the growth of field force automation market in Brazil 103
10.6.2 MEXICO 103
10.6.2.1 Increasing awareness of the benefits of field force automation to boost the adoption of field force automation solution in Mexico 103
10.6.3 REST OF LATIN AMERICA 103
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11 COMPETITIVE LANDSCAPE 104
11.1 INTRODUCTION 104
11.2 COMPETITIVE SCENARIO 105
11.2.1 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 105
11.2.2 ACQUISITIONS 106
11.2.3 PARTNERSHIPS AND AGREEMENTS 107
11.3 COMPETITIVE LEADERSHIP MAPPING 108
11.3.1 VISIONARY LEADERS 108
11.3.2 DYNAMIC DIFFERENTIATORS 108
11.3.3 INNOVATORS 108
11.3.4 EMERGING COMPANIES 109
12 COMPANY PROFILES 110
12.1 INTRODUCTION 110
(Business Overview, Solutions, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.2 SERVICEMAX 110
12.3 CLICKSOFTWARE 113
12.4 ORACLE 116
12.5 MICROSOFT 119
12.6 IFS 122
12.7 SALESFORCE 126
12.8 TRIMBLE 128
12.9 SAP 130
12.10 ASTEA 133
12.11 BT 136
12.12 ACCRUENT 138
12.13 ACUMATICA 138
12.14 FIELDEZ 139
12.15 FOLIO3 139
12.16 LEADSQUARED 140
12.17 MIZE 141
12.18 KLOUDQ TECHNOLOGIES 142
12.19 APPOBILE LABS 143
12.20 CHANNELPLAY 143
12.21 NIMAP INFOTECH 144
*Details on Business Overview, Solutions, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
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13 APPENDIX 145
13.1 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 150
13.2 AVAILABLE CUSTOMIZATIONS 152
13.3 RELATED REPORTS 152
13.4 AUTHOR DETAILS 153

 

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016-2018 20
TABLE 2 FACTOR ANALYSIS 27
TABLE 3 FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 43
TABLE 4 SOLUTION: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 44
TABLE 5 NORTH AMERICA: SOLUTION MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 44
TABLE 6 EUROPE: SOLUTION MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 45
TABLE 7 ASIA PACIFIC: SOLUTION AUTOMATION MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 45
TABLE 8 FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 46
TABLE 9 SERVICES: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 47
TABLE 10 NORTH AMERICA: SERVICES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 47
TABLE 11 EUROPE: SERVICES MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 47
TABLE 12 ASIA PACIFIC: SERVICES MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 48
TABLE 13 CONSULTING MARKET SIZE, BY REGION, 2017-2024 (USD THOUSAND) 48
TABLE 14 INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION,
2017-2024 (USD THOUSAND) 49
TABLE 15 TRAINING AND SUPPORT MARKET SIZE, BY REGION,
2017-2024 (USD THOUSAND) 50
TABLE 16 FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE,
2017-2024 (USD MILLION) 52
TABLE 17 LARGE ENTERPRISES: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 53
TABLE 18 NORTH AMERICA: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 53
TABLE 19 EUROPE: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 54
TABLE 20 ASIA PACIFIC: LARGE ENTERPRISES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 54
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 55
TABLE 22 NORTH AMERICA: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE,
BY COUNTRY, 2017-2024 (USD MILLION) 55
TABLE 23 EUROPE: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 55
TABLE 24 ASIA PACIFIC: SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE,
BY COUNTRY, 2017-2024 (USD MILLION) 56
TABLE 25 FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE,
2017-2024 (USD MILLION) 58
TABLE 26 ON-PREMISES: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 59
TABLE 27 NORTH AMERICA: ON-PREMISES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 59
TABLE 28 EUROPE: ON-PREMISES MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 60
TABLE 29 ASIA PACIFIC: ON-PREMISES MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 60
TABLE 30 CLOUD: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 61
TABLE 31 NORTH AMERICA: CLOUD MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 61
TABLE 32 EUROPE: CLOUD MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 61
TABLE 33 ASIA PACIFIC: CLOUD MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 62
TABLE 34 FIELD FORCE AUTOMATION MARKET, BY INDUSTRY VERTICAL,
2017-2024 (USD MILLION) 65
TABLE 35 IT AND TELECOM: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 66
TABLE 36 HEALTHCARE AND LIFE SCIENCES: FIELD FORCE AUTOMATION MARKET SIZE,
BY REGION, 2017-2024 (USD MILLION) 67
TABLE 37 MANUFACTURING: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 68
TABLE 38 TRANSPORTATION AND LOGISTICS: FIELD FORCE AUTOMATION MARKET SIZE,
BY REGION, 2017-2024 (USD MILLION) 68
TABLE 39 CONSTRUCTION AND REAL ESTATE: FIELD FORCE AUTOMATION MARKET SIZE,
BY REGION, 2017-2024 (USD MILLION) 69
TABLE 40 ENERGY AND UTILITIES: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 70
TABLE 41 OTHERS: FIELD FORCE AUTOMATION MARKET SIZE, BY REGION,
2017-2024 (USD THOUSAND) 71
TABLE 42 FIELD FORCE AUTOMATION MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 74
TABLE 43 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 75
TABLE 44 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 76
TABLE 45 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 76
TABLE 46 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 76
TABLE 47 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION) 77
TABLE 48 NORTH AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 77
TABLE 49 UNITED STATES: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 78
TABLE 50 UNITED STATES: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 78
TABLE 51 UNITED STATES: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 79
TABLE 52 UNITED STATES: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 79
TABLE 53 CANADA: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 80
TABLE 54 CANADA: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 80
TABLE 55 CANADA: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 80
TABLE 56 CANADA: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE,
2017-2024 (USD MILLION) 81
TABLE 57 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 81
TABLE 58 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 82
TABLE 59 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 82
TABLE 60 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE,
2017-2024 (USD MILLION) 82
TABLE 61 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION) 83
TABLE 62 EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 83
TABLE 63 UNITED KINGDOM: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 84
TABLE 64 UNITED KINGDOM: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 84
TABLE 65 UNITED KINGDOM: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 85
TABLE 66 UNITED KINGDOM: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 85
TABLE 67 GERMANY: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 86
TABLE 68 GERMANY: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 86
TABLE 69 GERMANY: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 86
TABLE 70 GERMANY: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 87
TABLE 71 REST OF EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 87
TABLE 72 REST OF EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 88
TABLE 73 REST OF EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 88
TABLE 74 REST OF EUROPE: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 88
TABLE 75 ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 90
TABLE 76 ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD MILLION) 90
TABLE 77 ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 90
TABLE 78 ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 91
TABLE 79 ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION) 91
TABLE 80 ASIA PACIFIC: FIELD FORCE AUTOMATION SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 92
TABLE 81 AUSTRALIA AND NEW ZEALAND: FIELD FORCE AUTOMATION MARKET SIZE,
BY COMPONENT, 2017-2024 (USD MILLION) 92
TABLE 82 AUSTRALIA AND NEW ZEALAND: FIELD FORCE AUTOMATION MARKET SIZE,
BY SERVICE, 2017-2024 (USD THOUSAND) 93
TABLE 83 AUSTRALIA AND NEW ZEALAND: FIELD FORCE AUTOMATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 93
TABLE 84 AUSTRALIA AND NEW ZEALAND: FIELD FORCE AUTOMATION MARKET SIZE,
BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 93
TABLE 85 CHINA: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT,
2017-2024 (USD MILLION) 94
TABLE 86 CHINA: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD THOUSAND) 94
TABLE 87 CHINA: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE,
2017-2024 (USD MILLION) 95
TABLE 88 CHINA: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE,
2017-2024 (USD MILLION) 95
TABLE 89 REST OF ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 95
TABLE 90 REST OF ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION) 96
TABLE 91 REST OF ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 96
TABLE 92 REST OF ASIA PACIFIC: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 96
TABLE 93 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE,
BY COMPONENT, 2017-2024 (USD MILLION) 97
TABLE 94 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE, 2017-2024 (USD THOUSAND) 97
TABLE 95 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE,
BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 98
TABLE 96 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE,
BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 98
TABLE 97 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE,
BY INDUSTRY VERTICAL, 2017-2024 (USD THOUSAND) 99
TABLE 98 MIDDLE EAST AND AFRICA: FIELD FORCE AUTOMATION MARKET SIZE,
BY COUNTRY, 2017-2024 (USD MILLION) 99
TABLE 99 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION) 101
TABLE 100 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY SERVICE,
2017-2024 (USD THOUSAND) 101
TABLE 101 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION) 101
TABLE 102 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY DEPLOYMENT TYPE, 2017-2024 (USD MILLION) 102
TABLE 103 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD THOUSAND) 102
TABLE 104 LATIN AMERICA: FIELD FORCE AUTOMATION MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 102
TABLE 105 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS, 2019 105
TABLE 106 ACQUISITIONS, 2017-2019 106
TABLE 107 PARTNERSHIPS AND AGREEMENTS, 2017-2019 107
TABLE 108 EVALUATION CRITERIA 108

 

LIST OF FIGURES

FIGURE 1 FIELD FORCE AUTOMATION MARKET: RESEARCH DESIGN 22
FIGURE 2 FIELD FORCE AUTOMATION MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 26
FIGURE 3 FIELD FORCE AUTOMATION MARKET OVERVIEW 30
FIGURE 4 HIGHEST GROWING SEGMENTS OF THE FIELD FORCE AUTOMATION MARKET 31
FIGURE 5 FIELD FORCE AUTOMATION MARKET: REGIONAL SNAPSHOT, 2019 32
FIGURE 6 INCREASED NEED AMONG ENTERPRISES TO IMPROVE THE PRODUCTIVITY OF MOBILE FIELD FORCE AND SAVE COSTS ON FIELD PROCESSES DRIVING THE ADOPTION OF FIELD FORCE AUTOMATION SOLUTION IN THE GLOBAL MARKET 33
FIGURE 7 ENERGY AND UTILITIES INDUSTRY VERTICAL AND THE UNITED STATES EXPECTED TO ACCOUNT FOR THE HIGHEST MARKET SHARES IN THE NORTH AMERICAN FIELD FORCE AUTOMATION MARKET IN 2019 34
FIGURE 8 FIELD FORCE AUTOMATION MARKET IN AUSTRALIA AND NEW ZEALAND TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 35
FIGURE 9 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD FORCE AUTOMATION MARKET 36
FIGURE 10 SERVICES SEGMENT PROJECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD AS COMPARED TO THE SOLUTION SEGMENT 43
FIGURE 11 INTEGRATION AND IMPLEMENTATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 46
FIGURE 12 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD AS COMPARED TO LARGE ENTERPRISES SEGMENT 52
FIGURE 13 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD AS COMPARED TO ON-PREMISES SEGMENT 58
FIGURE 14 TRANSPORTATION AND LOGISTICS INDUSTRY VERTICAL EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 64
FIGURE 15 ASIA PACIFIC FIELD FORCE AUTOMATION MARKET TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 73
FIGURE 16 NORTH AMERICA: MARKET SNAPSHOT 75
FIGURE 17 ASIA PACIFIC: MARKET SNAPSHOT 89
FIGURE 18 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE FIELD FORCE AUTOMATION MARKET, 2017-2019 104
FIGURE 19 FIELD FORCE AUTOMATION MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019 109
FIGURE 20 SERVICEMAX: SWOT ANALYSIS 112
FIGURE 21 CLICKSOFTWARE: SWOT ANALYSIS 114
FIGURE 22 ORACLE: COMPANY SNAPSHOT 116
FIGURE 23 ORACLE: SWOT ANALYSIS 118
FIGURE 24 MICROSOFT: COMPANY SNAPSHOT 119
FIGURE 25 MICROSOFT: SWOT ANALYSIS 121
FIGURE 26 IFS: COMPANY SNAPSHOT 122
FIGURE 27 IFS: SWOT ANALYSIS 124
FIGURE 28 SALESFORCE: COMPANY SNAPSHOT 126
FIGURE 29 TRIMBLE: COMPANY SNAPSHOT 128
FIGURE 30 SAP: COMPANY SNAPSHOT 130
FIGURE 31 ASTEA: COMPANY SNAPSHOT 133
FIGURE 32 BT: COMPANY SNAPSHOT 136

 

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