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顧客情報システム市場:ソリューション・サービス毎、用途毎(水道・廃水管理、電力管理、公益事業者ガス管理)、採用タイプ毎、地域毎 - 2023年までの世界市場予測

Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023

 

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MarketsandMarkets
マーケッツアンドマーケッツ
2018年11月US$5,650
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幅広い市場に関する調査レポートを出版しているマーケッツアンドマーケッツ(MarketsandMarkets)の顧客情報システム市場に関する調査レポートです。

Global customer information system market size to grow at a CAGR of 11.9% during the forecast period

The global Customer Information System (CIS) market size is expected to grow from USD 877 million in 2018 to USD 1,539 million by 2023, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. Major growth factors for the market include the growing global utility consumption, the emerging cloud and IoT technologies, and smart city initiatives. However, stringent government data regulation issues could restrain the market growth.

Water and wastewater management segment is expected to account for the largest market size during the forecast period

The water and waste water management segment is one of the dominating segments in terms of CIS deployments. CIS solutions assist organizations by registering, tracking, and monitoring the water meter population through complete billing and meter data solutions. CIS assists organizations to calculate water consumption bills, generate bill receipts, report on-demand delivery, and track leakages if any. The water and waste water management segment account for the highest market size, owing to the increase in water consumption. The overall water consumption across the globe is increasing at a significant rate, and the effective management of it requires CIS implementations. Furthermore, various governments are taking several initiatives to enable smart distribution of water based on customer density and usage pattern. These initiatives drive the growth of CIS implementations, hence leading to the growth of the overall market.

Americas is expected to account for the largest market size, and Europe would grow at the highest growth rate during the forecast period

The US Department of Energy (DOE) introduced Grid 2030 program to modernize the grid and electricity distribution system.

The US government is focusing on various initiatives, strategies, and projects to enhance the utilities sector. Grid Modernization Initiative (GMI), Effective Utility Management (EUM) Initiative, EPA’s Clean Water and Drinking Water Infrastructure Sustainability Policy, and POWER Initiative are some of the major initiatives and policies contributing to the growth of CIS market in North America.

Furthermore, the US electric grid holds more than 1 million megawatts of generating capacity connected to approximately 600,000 miles of transmission lines. This, in turn, is expected to increase the number of users, hence the demand for CIS solutions and services is expected to continue to increase in the region.

The US is expected to invest USD 41 trillion for the Smart Cities USA project to enhance the city infrastructure with the help of the emerging technologies. These investments are expected to help grow CIS deployments, thereby boosting the overall market growth. On the other hand, Latin America’s market share is considerably low in the global CIS market. Major countries, such as Brazil and Mexico, have witnessed the serious droughts and electricity shortages. This is evident by the fact that more than 31 million people in the region lack the access to electricity, thereby witnessing blackouts.

Europe is the second largest contributor to the CIS market, due to its acceptance of innovations and upcoming technologies, such as cloud and IoT. European Electricity Grid Initiative (EEGI) initiated in 2012, a nine-year European Research and Development (R&D) program introduced to accelerate innovation and the development of electricity networks of the future in Europe.  The region comprises major economies, such as the UK, Germany, and France. The UK, Germany, France, and Italy are some of the leading countries taking the initiative to enhance the energy and utility industry vertical in Europe.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the CIS marketplace.

- By company type: Tier 1: 35%, Tier 2: 45%, and Tier 3: 20%
- By designation: C-level Executives: 35%, Director Level: 25%, and Others: 40%
- By region: North America: 45%, Europe: 20%, APAC: 30%, and Rest of the World: 5%

Major vendors in the global CIS market include Oracle (US), SAP (Germany), Itineris (Belgium), Hansen (Australia), Fluentgrid (India), Open International (US), Gentrack (New Zealand), Milestone Utility Services (US), Cayenta (British Columbia), Advanced Utility Systems (Canada), Engineering (Lazio), Indra (Spain), Ferranti (Belgium), NorthStar Utilities (Canada), Vertexone (US), IBM (US), Wipro (India), Agility CIS (New Zealand), Avertra (US), ATS (US), Cogsdale (Canada), FATHOM (US), EG (Denmark), efluid (France), Hydro-Comp (Cyprus).

Research Coverage:

The report includes an in-depth competitive analysis of the key players in the CIS market, along with their company profiles, recent developments, and key market strategies. The report segments the global CIS market by component (solutions and services), application, deployment type, and region.

Key Benefits of Buying the Report:

The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall CIS market and subsegments.

Moreover, this report would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.



目次

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SEGMENTATION 16
1.3.1 REGIONS COVERED 16
1.4 YEARS CONSIDERED FOR THE STUDY 17
1.5 CURRENCY CONSIDERED 17
1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.2 PRIMARY DATA 19
2.1.2.1 Breakup of primaries 20
2.1.2.2 Key industry insights 20
2.2 MARKET BREAKUP AND DATA TRIANGULATION 21
2.3 MARKET SIZE ESTIMATION 22
2.3.1 BOTTOM-UP APPROACH 22
2.3.2 TOP-DOWN APPROACH 23
2.4 ASSUMPTIONS FOR THE STUDY 24
2.5 LIMITATIONS OF THE STUDY 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 28
4.1 ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER INFORMATION SYSTEM MARKET 28
4.2 CUSTOMER INFORMATION SYSTEM MARKET: TOP 3 APPLICATIONS AND REGIONS 29
4.3 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION 30

5 MARKET OVERVIEW 31
5.1 INTRODUCTION 31
5.2 MARKET DYNAMICS 31
5.2.1 DRIVERS 32
5.2.1.1 Growing global utility consumption 32
5.2.1.2 Emerging cloud and IoT technologies 32
5.2.1.3 Smart city initiatives 32
5.2.2 RESTRAINTS 33
5.2.2.1 Stringent government data regulations 33
5.2.3 OPPORTUNITIES 33
5.2.3.1 Convergence of AI with CIS 33
5.2.4 CHALLENGES 33
5.2.4.1 Cybersecurity challenges 33
5.3 USE CASES 34

6 CUSTOMER INFORMATION SYSTEM MARKET, BY COMPONENT 35
6.1 INTRODUCTION 36
6.2 SOLUTION 36
6.2.1 UTILITY BILLING AND DISTRIBUTION MANAGEMENT 37
6.2.2 COLLECTION AND DEBT MANAGEMENT 37
6.3 SERVICES 38
6.3.1 AMERICAS IS ESTIMATED TO HOLD THE LARGEST MARKET SIZE IN 2018 38

7 CUSTOMER INFORMATION SYSTEM MARKET, BY SERVICE 40
7.1 INTRODUCTION 41
7.2 CIS IMPLEMENTATION SERVICE 42
7.2.1 CIS IMPLEMENTATION SERVICE PROVIDERS PROTOTYPE THE IMPLEMENTATION FOR INTERCONNECTION BETWEEN CUSTOMERS AND UTILITY PROVIDERS 42
7.3 SUPPORT SERVICE 42
7.3.1 NEED FOR 24/7 PROFESSIONALLY SKILLED ASSISTANCE, TO LEAD THE GROWTH OF SUPPORT SERVICES 42
7.4 LEGACY EXTENSION CONSULTING SERVICE 43
7.4.1 AGING CUSTOMER MANAGEMENT SYSTEMS IS THE MAJOR DRIVING FACTOR FOR THE GROWTH OF THE LEGACY EXTENSION CONSULTING SERVICE 43

8 CUSTOMER INFORMATION SYSTEM MARKET, BY APPLICATION 44
8.1 INTRODUCTION 45
8.1.1 WATER AND WASTEWATER MANAGEMENT SEGMENT HOLDS THE LARGEST MARKET SIZE IN THE APPLICATION SEGMENT 45
8.2 WATER AND WASTEWATER MANAGEMENT 46
8.2.1 TO EFFECTIVELY MANAGE THE INCREASING CONSUMPTION OF WATER IS DRIVING THE GROWTH OF THE WATER AND WASTEWATER MANAGEMENT SEGMENT 46
8.3 ELECTRICITY AND POWER MANAGEMENT 46
8.3.1 TO REDUCE COMPLEXITY AND OFFER REAL-TIME MONITORING OF ELECTRICITY ARE THE FACTORS CONTRIBUTING TO THE GROWTH OF THE ELECTRICITY AND POWER MANAGEMENT SEGMENT 46
8.4 UTILITY GAS MANAGEMENT 47
8.4.1 THE ABILITY OF CIS TO DETECT THE RISK AND MINIMIZE THE OPERATIONAL COSTS ARE THE MAJOR REASONS FOR THE GROWTH OF CUSTOMER INFORMATION SYSTEM 47
-
9 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT TYPE 48
9.1 INTRODUCTION 49
9.1.1 CLOUD SEGMENT IS ESTIMATED TO HOLD THE LARGEST MARKET SIZE IN 2018 49
9.2 ON-PREMISES 50
9.2.1 COMPLETE CONTROL OVER THE CUSTOMER DATA AND SECURITY IS EXPECTED TO FACILITATE THE GROWTH OF THE ON-PREMISES SEGMENT 50
9.3 CLOUD 50
9.3.1 INCREASING DEMAND OF CIS-AS-A-SERVICE IS EXPECTED TO LEAD THE GROWTH OF THE CLOUD SEGMENT 50

10 CUSTOMER INFORMATION SYSTEM MARKET, BY REGION 52
10.1 INTRODUCTION 53
10.2 AMERICAS 54
10.2.1 US 54
10.2.1.1 Increasing government initiatives for energy and utilities is expected to drive the growth of the CIS market in US 54
10.2.2 CANADA 54
10.2.2.1 Increasing government initiatives, and energy and utility regulations are driving the growth of CIS market in Canada 54
10.2.3 REST OF AMERICAS 54
10.3 EUROPE 58
10.3.1 UK 58
10.3.1.1 Increasing investments in technologies is contributing the growth of CIS solutions and services in UK 58
10.3.2 GERMANY 58
10.3.2.1 Increasing technology maturity and emerging technologies such as IoT and cloud computing are driving the growth of Germany 58
10.3.3 REST OF EUROPE 58
10.4 ASIA PACIFIC 61
10.4.1 CHINA 61
10.4.1.1 Growing utility generation and consumption and evolving economies is expected to lead the growth of the CIS market in the region 61
10.4.2 REST OF APAC 61
10.5 MIDDLE EAST AND AFRICA 65
10.5.1 KSA 65
10.5.1.1 Urge to manage the optimum utilization of limited utilities such as water is expected to facilitate the growth of the CIS market in KSA 65
10.5.2 UAE 65
10.5.2.1 Urge of utility providers to fulfill the billing and distribution need of utility customers are driving the growth of UAE 65
-
11 COMPETITIVE LANDSCAPE 68
11.1 OVERVIEW 68
11.2 COMPETITIVE LANDSCAPE 69
11.2.1 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADES 69
11.2.2 ACQUISITIONS 70
11.2.3 PARTNERSHIPS AND COLLABORATIONS 71

12 COMPANY PROFILES 72
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
12.1 ORACLE 72
12.2 SAP 75
12.3 ITINERIS 78
12.4 HANSEN 80
12.5 FLUENTGRID 83
12.6 OPEN INTERNATIONAL 85
12.7 GENTRACK 87
12.8 MILESTONE UTILITY SERVICES 89
12.9 CAYENTA 91
12.10 ADVANCED UTILITY SYSTEMS 92
12.11 ENGINEERING 93
12.12 INDRA 94
12.13 FERRANTI COMPUTER SYSTEMS 95
12.14 NORTHSTAR UTILITIES 95
12.15 VERTEXONE 96
12.16 IBM 97
12.17 WIPRO 98
12.18 AGILITY CIS 99
12.19 AVERTRA 99
12.20 ATS 100
12.21 COGSDALE 100
12.22 FATHOM 101
12.23 EG 102
12.24 EFLUID 103
12.25 HYDRO-COMP 103
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.
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13 APPENDIX 104
13.1 DISCUSSION GUIDE 104
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 107
13.3 RELATED REPORTS 109
13.4 AUTHOR DETAILS 110

 

LIST OF TABLES

TABLE 1 CUSTOMER INFORMATION SYSTEM MARKET SIZE AND GROWTH RATE,
2016-2023 (USD MILLION, Y-O-Y %) 25
TABLE 2 CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT,
2016-2023 (USD MILLION) 36
TABLE 3 CUSTOMER INFORMATION SYSTEM SOLUTION MARKET SIZE, BY REGION,
2016-2023 (USD MILLION) 38
TABLE 4 CUSTOMER INFORMATION SYSTEM SERVICES MARKET SIZE, BY REGION,
2016-2023 (USD MILLION) 39
TABLE 5 CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE,
2016-2023 (USD MILLION) 41
TABLE 6 CIS IMPLEMENTATION SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 42
TABLE 7 SUPPORT SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 43
TABLE 8 LEGACY EXTENSION CIS SERVICE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 43
TABLE 9 CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION,
2016-2023 (USD MILLION) 45
TABLE 10 WATER AND WASTE WATER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 46
TABLE 11 ELECTRICITY AND POWER MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 47
TABLE 12 UTILITY GAS MANAGEMENT: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY REGION, 2016-2023 (USD MILLION) 47
TABLE 13 CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE,
2016-2023 (USD MILLION) 49
TABLE 14 ON-PREMISES: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION, 2016-2023 (USD MILLION) 50
TABLE 15 CLOUD: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION,
2016-2023 (USD MILLION) 51
TABLE 16 CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY REGION,
2016-2023 (USD MILLION) 53
TABLE 17 AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY COMPONENT, 2016-2023 (USD MILLION) 55
TABLE 18 AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY SERVICE, 2016-2023 (USD MILLION) 56
TABLE 19 AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY APPLICATION, 2016-2023 (USD MILLION) 57
TABLE 20 AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION) 57
TABLE 21 AMERICAS: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION) 58
TABLE 22 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION) 59
TABLE 23 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE,
2016-2023 (USD MILLION) 59
TABLE 24 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION) 60
TABLE 25 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION) 60
TABLE 26 EUROPE: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY,
2016-2023 (USD MILLION) 61
TABLE 27 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION) 62
TABLE 28 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION) 63
TABLE 29 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY APPLICATION, 2016-2023 (USD MILLION) 64
TABLE 30 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION) 64
TABLE 31 ASIA PACIFIC: CUSTOMER INFORMATION SYSTEM MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION) 65
TABLE 32 MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY COMPONENT, 2016-2023 (USD MILLION) 65
TABLE 33 MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY SERVICE, 2016-2023 (USD MILLION) 66
TABLE 34 MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY APPLICATION, 2016-2023 (USD MILLION) 67
TABLE 35 MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION) 67
TABLE 36 MIDDLE EAST AND AFRICA: CUSTOMER INFORMATION SYSTEM MARKET SIZE,
BY COUNTRY, 2016-2023 (USD MILLION) 67
TABLE 37 NEW PRODUCT LAUNCHES AND PRODUCT UPGRADES, 2016-2018 69
TABLE 38 ACQUISITIONS, 2016-2018 70
TABLE 39 PARTNERSHIPS AND COLLABORATIONS, 2016-2018 71

 

List of FIGURES

FIGURE 1 CUSTOMER INFORMATION SYSTEM MARKET: RESEARCH DESIGN 18
FIGURE 2 CUSTOMER INFORMATION SYSTEM MARKET: BOTTOM-UP APPROACH 22
FIGURE 3 CUSTOMER INFORMATION SYSTEM MARKET: TOP-DOWN APPROACH 23
FIGURE 4 CUSTOMER INFORMATION SYSTEM MARKET, TOP 3 SEGMENTS, 2018 26
FIGURE 5 CUSTOMER INFORMATION SYSTEM MARKET, BY DEPLOYMENT TYPE, 2018 26
FIGURE 6 AMERICAS SEGMENT IS ESTIMATED TO HOLD THE HIGHEST MARKET
SHARE IN 2018 27
FIGURE 7 INCREASING UTILITY CONSUMPTION AND EMERGING CLOUD AND IOT TECHNOLOGIES ARE EXPECTED TO DRIVE THE GROWTH OF THE CUSTOMER INFORMATION SYSTEM MARKET 28
FIGURE 8 WATER AND WASTEWATER MANAGEMENT APPLICATION AND THE NORTH AMERICAN REGION ARE ESTIMATED TO HOLD THE HIGHEST MARKET
SHARES IN 2018 29
FIGURE 9 ASIA PACIFIC IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 30
FIGURE 10 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CUSTOMER INFORMATION SYSTEM MARKET 31
FIGURE 11 SOLUTIONS SEGMENT IS ESTIMATED TO DOMINATE THE CUSTOMER INFORMATION SYSTEM MARKET IN 2018 36
FIGURE 12 AMERICAS REGION IS EXPECTED TO DOMINATE THE SOLUTIONS SEGMENT IN THE CUSTOMER INFORMATION SYSTEM MARKET DURING THE FORECAST PERIOD 37
FIGURE 13 EUROPE IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 39
FIGURE 14 SUPPORT SERVICE SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 41
FIGURE 15 UTILITY GAS MANAGEMENT SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 45
FIGURE 16 CLOUD SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 49
FIGURE 17 THE AMERICAS IS EXPECTED TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 53
FIGURE 18 AMERICAS: MARKET SNAPSHOT 55
FIGURE 19 SUPPORT SERVICE SEGMENT IN THE AMERICAS IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 56
FIGURE 20 UTILITY GAS MANAGEMENT SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE AMERICAS DURING THE FORECAST PERIOD 57
FIGURE 21 SUPPORT SERVICE SEGMENT IN EUROPE IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 59
FIGURE 22 UTILITY GAS MANAGEMENT SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR IN EUROPE DURING THE FORECAST PERIOD 60
FIGURE 23 ASIA PACIFIC: MARKET SNAPSHOT 62
FIGURE 24 SUPPORT SERVICE SEGMENT IN ASIA PACIFIC IS EXPECTED TO EXHIBIT THE HIGHEST CAGR DURING THE FORECAST PERIOD 63
FIGURE 25 UTILITY GAS MANAGEMENT SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR IN ASIA PACIFIC DURING THE FORECAST PERIOD 64
FIGURE 26 SUPPORT SERVICE SEGMENT IS EXPECTED TO EXHIBIT THE HIGHEST CAGR IN MIDDLE EAST AND AFRICA DURING THE FORECAST PERIOD 66
FIGURE 27 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE MARKET DURING
2016-2018 68
FIGURE 28 ORACLE: COMPANY SNAPSHOT 72
FIGURE 29 ORACLE: SWOT ANALYSIS 73
FIGURE 30 SAP: COMPANY SNAPSHOT 75
FIGURE 31 SAP: SWOT ANALYSIS 76
FIGURE 32 HANSEN: COMPANY SNAPSHOT 80
FIGURE 33 SWOT ANALYSIS: HANSEN 82
FIGURE 34 GENTRACK: COMPANY SNAPSHOT 87
FIGURE 35 INDRA: COMPANY SNAPSHOT 94
FIGURE 36 IBM: COMPANY SNAPSHOT 97
FIGURE 37 WIPRO: COMPANY SNAPSHOT 98
FIGURE 38 EG: COMPANY SNAPSHOT 102

 

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プレスリリース

[プレスリリース原文]

Customer Information System Market worth $1,539 million by 2023

 

November 2, 2018

The report "Customer Information System Market by Component (Solutions and Services), Application (Water and Wastewater Management, Electricity and Power Management, and Utility Gas Management), Deployment Type, and Region - Global Forecast to 2023", The global Customer Information System (CIS) market is expected to grow from USD 877 million in 2018 to USD 1,539 million by 2023, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. The major factors driving the CIS market growth include the growing global utility consumption, emerging cloud and IoT technologies, and smart city initiatives.

Solutions segment accounts for a larger market share during the forecast period

CIS solutions help the utility sector to enhance the business efficiency of water, electric, and gas. CIS solutions segment consists of revenue streams generated from standalone CIS software and CIS-as-a-service (Pay-as-you-go) model. Utility vendors either deploy standalone CIS software or subscribe for the CIS-as-a-service model depending upon their requirements. CIS solutions assist organizations by managing millions of customers’ accounts and bills every month. It streamlines and automates manual tasks of organizations to increase the efficiency and reduce human errors with the automation mechanism.

CIS implementation services would enhance customer satisfaction during the forecast period

CIS implementation services help organizations for the successful execution of CIS by analyzing implementation plans provided by consultants. These service providers also take care of communication plans, analysis of documentation and design, development, and deployment. Implementation services ensure the integration of customer data into the new CIS system effectively. CIS vendors provide these services either with the help of in-house service team or third-party vendors.

Americas is expected to account for the largest market share during the forecast period

The Americas is the most dominant market for CIS deployment and progressive region in terms of technology adoption. The Americas comprises North America and Latin America. North America accounts for the highest market share in the CIS market. North American countries have been extensively implementing CIS solutions, due to the increasing consumption of energy, government initiatives, and grid modernizations project.

Major vendors in the global CIS market include Oracle (US), SAP (Germany), Itineris (Belgium), Hansen (Australia), Fluentgrid (India), Open International (US), Gentrack (New Zealand), Milestone Utility Services (US), Cayenta (British Columbia), Advanced Utility Systems (Canada), Engineering (Lazio), Indra (Spain), Ferranti (Belgium), NorthStar Utilities (Canada), Vertexone (US), IBM (US), Wipro (India), Agility CIS (New Zealand), Avertra (US), ATS (US), Cogsdale (Canada), FATHOM (US), EG (Denmark), efluid (France), Hydro-Comp (Cyprus).

 

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