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マネージドサービス市場:サービスタイプ別(マネージドセキュリティ、マネージドネットワーク、マネージドデータセンター・ITインフラ、マネージドコミュニケーション・コラボレーション)、垂直市場別、企業規模別、採用タイプ別、地域別 - 2025年までの世界市場予測

Managed Services Market by Service Type (Managed Security, Managed Network, Managed Data Center and IT Infrastructure, and Managed Communication and Collaboration), Vertical, Organization Size, Deployment Type and Region - Global Forecast to 2025

 

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MarketsandMarkets
マーケッツアンドマーケッツ
2020年4月US$4,950
シングルユーザライセンス
191 153

サマリー

この調査レポートはマネージドサービス市場を分析・予測したMarketsandMarketsの市場調査報告書です。

Overview

Lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services.
The global managed services market is expected to grow from USD 223.0 billion in 2020 to USD 329.1 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 8.1% during the forecast period. Factors that drive the market growth of the managed services market are lack of IT skilled professionals, and cost reduction and lower IT budgets to force enterprises to leverage managed services. The increasing pressure from statutory regulations across the globe is expected to act as a restraint to the market growth.
Small and medium-sized enterprises segment to grow at a higher CAGR during the forecast period
The IT spending in the SMEs segment is estimated to increase at a high rate. According to a study, the CAGR for IT spend by SMEs in Europe, the Middle East and Africa (EMEA) between 2018 and 2023 is expected to be 3.8%, as compared with 2.7% of the overall market. This rise is expected to give a boost to managed service providers, especially as smaller businesses move to the cloud, automate services, and explore advanced digital technologies. Hence, Managed Service Providers (MSPs )are focusing on the SMEs segment to acquire potential customers.
Banking, financial services and insurance vertical to hold the largest market share in 2020 in the managed services market
The BFSI vertical is a highly regulated vertical with a large number of compliances and regulations. Enterprises are highly charged for violation of these regulations. Hence, to avoid fines enterprises require managed services. Data encryption and secure back up are highly demanded by these enterprises, along with a full range of Backup and Disaster Recovery (BDR) solution, to meet federal compliance regulations. MSPs that specialize in BDR for financial services help these businesses protect sensitive information, mitigate downtime, and promote the overall business continuity.
Managed services market in APAC is projected to grow at the highest CAGR during the forecast period
The high growth of the market in APAC is attributed to high data breach cost or loss due to a cyberattack, lack of IT budget, and continuously increasing SMEs are driving the growth of the market. For instance, healthcare providers could suffer a loss of USD 23 million due to cyberattacks. SMEs lack IT budget and have high cloud adoption compared to large enterprises; thus, SMEs are opting for the managed services model at a high rate.
In-depth interviews were conducted with the Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the managed services market.
? By Company ? Tier 1?48%, Tier 2?37%, and Tier 3?15%
? By Designation ? Managers?34%, CXOs?40%, and Executives?26%
? By Region ? North America?42%, Europe?31%, APAC?16%, RoW ? 11%
The managed services market comprises major providers, such as IBM (US), Cisco (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), DXC Technology (US), AT&T (US), Ericsson (Sweden), Cognizant US), HCL (India), TCS (India), Infosys (India), Dimension Data (South Africa), NTT (Japan), GTT Communications (US), Happiest Minds Technologies (India), Rackspace (US), Huawei (China), Nokia (Finland), and CenturyLink (US). The study includes the in-depth competitive analysis of these key players in the managed services market with their company profiles, recent developments, and key market strategies. The study includes an in-depth competitive analysis of these key players in the managed services market with their company profiles, recent developments, and key market strategies.
Research Coverage
The managed services market revenue is primarily classified into revenues from solutions and services. The market is also segmented on the service type, organization size, deploymen type, vertical and region.
Key benefits of the report
The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall managed services market and the subsegments. This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report would also help stakeholders understand the pulse of the market and provide them with information on the key market drivers, restraints, challenges, and opportunities.



目次

Table of Contents

TABLE OF CONTENTS

1 INTRODUCTION 20
1.1 OBJECTIVES OF THE STUDY 20
1.2 MARKET DEFINITION 20
1.2.1 INCLUSIONS AND EXCLUSIONS 20
1.3 MARKET SCOPE 21
1.3.1 MARKET SEGMENTATION 21
1.3.2 REGIONS COVERED 22
1.4 YEARS CONSIDERED FOR THE STUDY 22
1.5 CURRENCY CONSIDERED 22
1.6 STAKEHOLDERS 23
2 RESEARCH METHODOLOGY 24
2.1 RESEARCH DATA 24
2.1.1 SECONDARY DATA 25
2.1.2 PRIMARY DATA 25
2.1.2.1 Breakup of primary profiles 26
2.1.2.2 Key industry insights 26
2.2 MARKET BREAKUP AND DATA TRIANGULATION 27
2.3 MARKET SIZE ESTIMATION 28
2.4 MARKET FORECAST 29
2.5 COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY 30
2.5.1 VENDOR INCLUSION CRITERIA 30
2.6 ASSUMPTIONS FOR THE STUDY 30
2.7 LIMITATIONS OF THE STUDY 31
3 EXECUTIVE SUMMARY 32
4 PREMIUM INSIGHTS 35
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE MANAGED SERVICES MARKET 35
4.2 MANAGED SERVICES MARKET IN NORTH AMERICA, BY SERVICE TYPE AND COUNTRY 36
4.3 MANAGED SERVICES MARKET IN EUROPE, BY SERVICE TYPE AND COUNTRY 37
4.4 MANAGED SERVICES MARKET IN ASIA PACIFIC, BY SERVICE TYPE AND VERTICAL 38

5 MARKET OVERVIEW AND INDUSTRY TRENDS 39
5.1 INTRODUCTION 39
5.2 MARKET DYNAMICS 39
5.2.1 DRIVERS 40
5.2.1.1 Lack of IT skilled professionals 40
5.2.1.2 Cost reduction and lower IT budgets to force enterprises to leverage managed services 40
5.2.2 RESTRAINTS 40
5.2.2.1 Increasing pressure from statutory regulations across the globe 40
5.2.3 OPPORTUNITIES 41
5.2.3.1 High cloud adoption and increasing automation in IT environments 41
5.2.3.2 Continuously increasing demand for managed services among small and medium-sized enterprises 41
5.2.4 CHALLENGES 41
5.2.4.1 Lack of sales and marketing staff, training, and cybersecurity to severely affect the growth of managed service providers 41
5.3 USE CASES 42
5.3.1 SPARK NEW ZEALAND LEVERAGED COMMVAULT’S HYPERSCALE APPLIANCES SOLUTION TO REPLACE ITS BUDGET AND TIME-CONSUMING LEGACY SYSTEMS 42
5.3.2 J.CREW GROUP DEPLOYED MODERN IT SOLUTION TO ATTAIN FLEXIBLE CLOUD INFRASTRUCTURE TO TACKLE UNFORESEEN BUSINESS REQUIREMENTS AND USE CASES 42
5.3.3 SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT DEPLOYED OPENTEXT CLOUD MANAGED SERVICES FOR IMPROVED BUSINESS VALUE AND AGILITY 43
6 MANAGED SERVICES MARKET, BY SERVICE TYPE 44
6.1 INTRODUCTION 45
7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE 47
7.1 INTRODUCTION 48
7.1.1 MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET DRIVERS 48
7.2 MANAGED IDENTITY AND ACCESS MANAGEMENT 50
7.2.1 MANAGED IDENTITY AND ACCESS MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 50
7.3 MANAGED ANTIVIRUS/ANTIMALWARE 51
7.3.1 MANAGED ANTIVIRUS/ANTIMALWARE: MANAGED SERVICES MARKET DRIVERS 51
7.4 MANAGED FIREWALL 52
7.4.1 MANAGED FIREWALL: MANAGED SERVICES MARKET DRIVERS 52
7.5 MANAGED RISK AND COMPLIANCE MANAGEMENT 53
7.5.1 MANAGED RISK AND COMPLIANCE MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 53

7.6 MANAGED VULNERABILITY MANAGEMENT 54
7.6.1 MANAGED VULNERABILITY MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 54
7.7 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT 55
7.7.1 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 55
7.8 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS 56
7.8.1 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SERVICES MARKET DRIVERS 56
7.9 MANAGED UNIFIED THREAT MANAGEMENT 57
7.9.1 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 57
7.10 MANAGED ENCRYPTION 58
7.10.1 MANAGED ENCRYPTION: MANAGED SERVICES MARKET DRIVERS 58
7.11 OTHERS 59
8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE 60
8.1 INTRODUCTION 61
8.2 MANAGED NETWORK PROVISIONING 62
8.2.1 MANAGED NETWORK PROVISIONING: MANAGED SERVICES MARKET DRIVERS 62
8.3 NETWORK MONITORING AND MANAGEMENT 63
8.3.1 MANAGED NETWORK MONITORING AND MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 63
8.4 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK 64
8.4.1 MANAGED SOFTWARE DEFINED-WIDE AREA NETWORK: MANAGED SERVICES MARKET DRIVERS 64
9 MANAGED SERVICES MARKET, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE 65
9.1 INTRODUCTION 66
9.2 STORAGE MANAGEMENT 67
9.2.1 STORAGE MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 67
9.3 SERVER MANAGEMENT 68
9.3.1 SERVER MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 68
9.4 MANAGED PRINT SERVICES 69
9.4.1 MANAGED PRINT SERVICES: MANAGED SERVICES MARKET DRIVERS 69
9.5 OTHERS 70

10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION AND COLLABORATION SERVICE 71
10.1 INTRODUCTION 72
10.2 MANAGED VOICE OVER INTERNET PROTOCOL 73
10.2.1 MANAGED VOICE OVER INTERNET PROTOCOL: MANAGED SERVICES MARKET DRIVERS 73
10.3 MANAGED UNIFIED COMMUNICATION AS A SERVICE 74
10.3.1 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MANAGED SERVICES MARKET DRIVERS 74
10.4 OTHERS 75
11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE 77
11.1 INTRODUCTION 78
11.2 DEVICE LIFE CYCLE MANAGEMENT 79
11.2.1 DEVICE LIFE CYCLE MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 79
11.3 APPLICATION MANAGEMENT 80
11.3.1 APPLICATION MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 80
12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE 82
12.1 INTRODUCTION 83
12.2 BUSINESS PROCESS MANAGEMENT 84
12.2.1 BUSINESS PROCESS MANAGEMENT: MANAGED SERVICES MARKET DRIVERS 84
12.3 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS 85
12.3.1 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MANAGED SERVICES MARKET DRIVERS 85
13 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 87
13.1 INTRODUCTION 88
13.2 LARGE ENTERPRISES 89
13.2.1 LARGE ENTERPRISES: MANAGED SERVICES MARKET DRIVERS 89
13.3 SMALL AND MEDIUM-SIZED ENTERPRISES 90
13.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: MANAGED SERVICES MARKET DRIVERS 90
14 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 91
14.1 INTRODUCTION 92
14.2 ON-PREMISES 93
14.2.1 ON-PREMISES: MANAGED SERVICES MARKET DRIVERS 93
14.3 CLOUD 94
14.3.1 CLOUD: MANAGED SERVICES MARKET DRIVERS 94

15 MANAGED SERVICES MARKET, BY VERTICAL 95
15.1 INTRODUCTION 96
15.2 TELECOM 97
15.2.1 TELECOM: MANAGED SERVICES MARKET DRIVERS 97
15.3 INFORMATION TECHNOLOGY 98
15.3.1 INFORMATION TECHNOLOGY: MANAGED SERVICES MARKET DRIVERS 98
15.4 BANKING, FINANCIAL SERVICES AND INSURANCE 99
15.4.1 BANKING, FINANCIAL SERVICES AND INSURANCE: MANAGED SERVICES MARKET DRIVERS 99
15.5 CONSUMER GOODS AND RETAIL 100
15.5.1 CONSUMER GOODS AND RETAIL: MANAGED SERVICES MARKET DRIVERS 100
15.6 MANUFACTURING 101
15.6.1 MANUFACTURING: MANAGED SERVICES MARKET DRIVERS 101
15.7 HEALTHCARE AND LIFE SCIENCES 102
15.7.1 HEALTHCARE AND LIFE SCIENCES: MANAGED SERVICES MARKET DRIVERS 103
15.8 EDUCATION 103
15.8.1 EDUCATION: MANAGED SERVICES MARKET DRIVERS 104
15.9 ENERGY AND UTILITIES 104
15.9.1 ENERGY AND UTILITIES: MANAGED SERVICES MARKET DRIVERS 104
15.10 MEDIA AND ENTERTAINMENT 105
15.10.1 MEDIA AND ENTERTAINMENT: MANAGED SERVICES MARKET DRIVERS 105
15.11 OTHERS 106
16 MANAGED SERVICES MARKET, BY REGION 108
16.1 INTRODUCTION 109
16.2 NORTH AMERICA 110
16.2.1 NORTH AMERICA: MANAGED SERVICES MARKET DRIVERS 110
16.2.2 UNITED STATES 116
16.2.3 CANADA 117
16.3 EUROPE 117
16.3.1 EUROPE: MANAGED SERVICES MARKET DRIVERS 117
16.3.2 UNITED KINGDOM 122
16.3.3 REST OF EUROPE 123
16.4 ASIA PACIFIC 123
16.4.1 ASIA PACIFIC: MANAGED SERVICES MARKET DRIVERS 123
16.4.2 INDIA 129
16.4.3 REST OF ASIA PACIFIC 130
16.5 MIDDLE EAST AND AFRICA 130
16.5.1 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET DRIVERS 130
16.5.2 KINGDOM OF SAUDI ARABIA 135
16.5.3 REST OF MIDDLE EAST AND AFRICA 136

16.6 LATIN AMERICA 136
16.6.1 LATIN AMERICA: MANAGED SERVICES MARKET DRIVERS 136
16.6.2 BRAZIL 141
16.6.3 REST OF LATIN AMERICA 142
17 COMPETITIVE LANDSCAPE 143
17.1 COMPETITIVE LEADERSHIP MAPPING 143
17.1.1 VISIONARY LEADERS 143
17.1.2 DYNAMIC DIFFERENTIATORS 143
17.1.3 INNOVATORS 143
17.1.4 EMERGING COMPANIES 143
18 COMPANY PROFILES 145
18.1 INTRODUCTION 145
(Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
18.2 IBM 145
18.3 FUJITSU 149
18.4 CISCO 152
18.5 ACCENTURE 155
18.6 ATOS 158
18.7 DXC TECHNOLOGY 161
18.8 AT&T 164
18.9 ERICSSON 166
18.10 COGNIZANT 169
18.11 HCL 171
18.12 TCS 173
18.13 INFOSYS 174
18.14 DIMENSION DATA 175
18.15 GTT COMMUNICATIONS 176
18.16 NTT 177
18.17 HAPPIEST MINDS 178
18.18 RACKSPACE 179
18.19 HUAWEI 180
18.20 NOKIA NETWORKS 181
18.21 CENTURY LINK 181
18.22 RIGHT TO WIN 182
*Details on Business Overview, Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

19 APPENDIX 183
19.1 DISCUSSION GUIDE 183
19.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 187
19.3 AVAILABLE CUSTOMIZATIONS 189
19.4 RELATED REPORTS 189
19.5 AUTHOR DETAILS 190

List of Tables

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016-2019 23
TABLE 2 FACTOR ANALYSIS 29
TABLE 3 EVALUATION CRITERIA 30
TABLE 4 MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018-2025 (USD MILLION) 46
TABLE 5 MANAGED SECURITY SERVICES MARKET SIZE, BY TYPE,
2018-2025 (USD MILLION) 49
TABLE 6 MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 49
TABLE 7 MANAGED IDENTITY AND ACCESS MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 50
TABLE 8 MANAGED ANTIVIRUS/ANTIMALWARE: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 51
TABLE 9 MANAGED FIREWALL: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 52
TABLE 10 MANAGED RISK AND COMPLIANCE MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 53
TABLE 11 MANAGED VULNERABILITY MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 54
TABLE 12 MANAGED SECURITY INFORMATION AND EVENT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 55
TABLE 13 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 56
TABLE 14 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 57
TABLE 15 MANAGED ENCRYPTION: MANAGED SECURITY SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 58
TABLE 16 OTHERS: MANAGED SECURITY SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 59
TABLE 17 MANAGED NETWORK SERVICES MARKET SIZE, BY TYPE,
2018-2025 (USD MILLION) 61
TABLE 18 MANAGED NETWORK SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 62
TABLE 19 MANAGED NETWORK PROVISIONING: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 62
TABLE 20 MANAGED NETWORK MONITORING AND MANAGEMENT: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 63
TABLE 21 MANAGED SOFTWARE DEFINED-WIRELESS AREA NETWORK: MANAGED NETWORK SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 64
TABLE 22 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY TYPE,
2018-2025 (USD MILLION) 66
TABLE 23 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, BY REGION,
2018-2025 (USD MILLION) 67
TABLE 24 STORAGE MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 68
TABLE 25 SERVER MANAGEMENT: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 69
TABLE 26 MANAGED PRINT SERVICES: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 69
TABLE 27 OTHERS: MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 70
TABLE 28 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE,
BY TYPE, 2018-2025 (USD MILLION) 72
TABLE 29 MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 73
TABLE 30 MANAGED VOICE OVER INTERNET PROTOCOL: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 74
TABLE 31 MANAGED UNIFIED COMMUNICATION AS A SERVICE: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 75
TABLE 32 OTHERS: MANAGED COMMUNICATION AND COLLABORATION SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 75
TABLE 33 MANAGED MOBILITY SERVICES MARKET SIZE, BY TYPE,
2018-2025 (USD MILLION) 78
TABLE 34 MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 79
TABLE 35 DEVICE LIFE CYCLE MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 80
TABLE 36 APPLICATION MANAGEMENT: MANAGED MOBILITY SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 81
TABLE 37 MANAGED INFORMATION SERVICES MARKET SIZE, BY TYPE,
2018-2025 (USD MILLION) 83
TABLE 38 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 84
TABLE 39 BUSINESS PROCESS MANAGEMENT: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 85
TABLE 40 MANAGED OPERATIONAL SUPPORT SYSTEMS/BUSINESS SUPPORT SYSTEMS: MANAGED INFORMATION SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 86
TABLE 41 MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2018-2025 (USD MILLION) 88
TABLE 42 LARGE ENTERPRISES: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 89
TABLE 43 SMALL AND MEDIUM-SIZED ENTERPRISES: MANAGED SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 90
TABLE 44 MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2018-2025 (USD MILLION) 92
TABLE 45 ON-PREMISES: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 93
TABLE 46 CLOUD: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 94
TABLE 47 MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2018-2025 (USD MILLION) 97
TABLE 48 TELECOM: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 98
TABLE 49 INFORMATION TECHNOLOGY: MANAGED SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 99
TABLE 50 BANKING, FINANCIAL SERVICES AND INSURANCE: MANAGED SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 100
TABLE 51 CONSUMER GOODS AND RETAIL: MANAGED SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 101
TABLE 52 MANUFACTURING: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 102
TABLE 53 HEALTHCARE AND LIFE SCIENCES: MANAGED SERVICES MARKET SIZE,
BY REGION, 2018-2025 (USD MILLION) 103
TABLE 54 EDUCATION: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 104
TABLE 55 ENERGY AND UTILITIES: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 105
TABLE 56 MEDIA AND ENTERTAINMENT: MANAGED SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 106
TABLE 57 OTHERS: MANAGED SERVICES MARKET SIZE, BY REGION,
2018-2025 (USD MILLION) 106
TABLE 58 MANAGED SERVICES MARKET SIZE, BY REGION, 2018-2025 (USD MILLION) 109
TABLE 59 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2018-2025 (USD MILLION) 111
TABLE 60 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018-2025 (USD MILLION) 112
TABLE 61 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018-2025 (USD MILLION) 112
TABLE 62 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018-2025 (USD MILLION) 113
TABLE 63 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE,
2018-2025 (USD MILLION) 113
TABLE 64 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018-2025 (USD MILLION) 114
TABLE 65 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018-2025 (USD MILLION) 114
TABLE 66 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2018-2025 (USD MILLION) 115
TABLE 67 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2025 (USD MILLION) 115
TABLE 68 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2018-2025 (USD MILLION) 116
TABLE 69 NORTH AMERICA: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2018-2025 (USD MILLION) 116
TABLE 70 EUROPE: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2018-2025 (USD MILLION) 117
TABLE 71 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018-2025 (USD MILLION) 118
TABLE 72 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018-2025 (USD MILLION) 118
TABLE 73 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018-2025 (USD MILLION) 119
TABLE 74 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018-2025 (USD MILLION) 119
TABLE 75 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018-2025 (USD MILLION) 120
TABLE 76 EUROPE: MANAGED SERVICES MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018-2025 (USD MILLION) 120
TABLE 77 EUROPE: MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2018-2025 (USD MILLION) 121
TABLE 78 EUROPE: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2018-2025 (USD MILLION) 121
TABLE 79 EUROPE: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2018-2025 (USD MILLION) 122
TABLE 80 EUROPE: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2018-2025 (USD MILLION) 122
TABLE 81 ASIA PACIFIC: MANAGED SERVICES SIZE, BY SERVICE TYPE,
2018-2025 (USD MILLION) 124
TABLE 82 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018-2025 (USD MILLION) 125
TABLE 83 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018-2025 (USD MILLION) 125
TABLE 84 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018-2025 (USD MILLION) 126
TABLE 85 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE, 2018-2025 (USD MILLION) 126
TABLE 86 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018-2025 (USD MILLION) 127
TABLE 87 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018-2025 (USD MILLION) 127
TABLE 88 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY VERTICAL,
2018-2025 (USD MILLION) 128
TABLE 89 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2018-2025 (USD MILLION) 128
TABLE 90 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2018-2025 (USD MILLION) 129
TABLE 91 ASIA PACIFIC: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2018-2025 (USD MILLION) 129
TABLE 92 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY SERVICE TYPE, 2018-2025 (USD MILLION) 130
TABLE 93 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED SECURITY SERVICES TYPE, 2018-2025 (USD MILLION) 131
TABLE 94 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED NETWORK SERVICES TYPE, 2018-2025 (USD MILLION) 131
TABLE 95 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE,
2018-2025 (USD MILLION) 132
TABLE 96 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE,
2018-2025 (USD MILLION) 132
TABLE 97 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED MOBILITY SERVICES TYPE, 2018-2025 (USD MILLION) 133
TABLE 98 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY MANAGED INFORMATION SERVICES TYPE, 2018-2025 (USD MILLION) 133
TABLE 99 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY VERTICAL, 2018-2025 (USD MILLION) 134
TABLE 100 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY ORGANIZATION SIZE, 2018-2025 (USD MILLION) 134
TABLE 101 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2018-2025 (USD MILLION) 135
TABLE 102 MIDDLE EAST AND AFRICA: MANAGED SERVICES MARKET SIZE,
BY COUNTRY, 2018-2025 (USD MILLION) 135
TABLE 103 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2018-2025 (USD MILLION) 136
TABLE 104 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED SECURITY SERVICES TYPE, 2018-2025 (USD MILLION) 137
TABLE 105 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED NETWORK SERVICES TYPE, 2018-2025 (USD MILLION) 137
TABLE 106 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES TYPE, 2018-2025 (USD MILLION) 138
TABLE 107 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED COMMUNICATION AND COLLABORATION SERVICES TYPE,
2018-2025 (USD MILLION) 138
TABLE 108 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED MOBILITY SERVICES TYPE, 2018-2025 (USD MILLION) 139
TABLE 109 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY MANAGED INFORMATION SERVICES TYPE, 2018-2025 (USD MILLION) 139
TABLE 110 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY VERTICAL, 2018-2025 (USD MILLION) 140
TABLE 111 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2018-2025 (USD MILLION) 140
TABLE 112 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2018-2025 (USD MILLION) 141
TABLE 113 LATIN AMERICA: MANAGED SERVICES MARKET SIZE, BY COUNTRY,
2018-2025 (USD MILLION) 141

List of Figures

LIST OF FIGURES

FIGURE 1 MANAGED SERVICES MARKET: RESEARCH DESIGN 24
FIGURE 2 DATA TRIANGULATION 27
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP
(SUPPLY SIDE) ? REVENUE OF ALL SOLUTIONS AND SERVICES OF THE MANAGED SERVICES MARKET 28
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 BOTTOM-UP
(SUPPLY SIDE) ? CALCULATION OF SOLUTIONS AND SERVICES REVENUE OF MANAGED SERVICES VENDORS 28
FIGURE 5 MANAGED SERVICES MARKET HOLISTIC VIEW 33
FIGURE 6 GROWTH RATE OF SEGMENTS IN THE MANAGED SERVICES MARKET DURING THE FORECAST PERIOD 33
FIGURE 7 NEED FOR SPECIALIZED MANAGED SERVICE PROVIDERS TO MANAGE COMPLEX IT INFRASTRUCTURE AND TO AVOID NETWORK DOWNTIME TO DRIVE THE GROWTH OF THE MANAGED SERVICES MARKET 35
FIGURE 8 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND UNITED STATES TO ACCOUNT FOR THE HIGHEST SHARES IN THE NORTH AMERICA MANAGED SERVICES MARKET IN 2020 36
FIGURE 9 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND REST OF EUROPE TO ACCOUNT FOR THE HIGHEST SHARES IN THE EUROPE MANAGED SERVICES MARKET IN 2020 37
FIGURE 10 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES, AND BANKING, FINANCIAL SERVICES AND INSURANCE VERTICAL TO ACCOUNT FOR THE HIGHEST SHARES IN THE ASIA PACIFIC MANAGED SERVICES MARKET IN 2020 38
FIGURE 11 MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 39
FIGURE 12 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 45
FIGURE 13 MANAGED IDENTITY AND ACCESS MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 48
FIGURE 14 MANAGED SD-WAN SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 61
FIGURE 15 SERVER MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 66
FIGURE 16 MANAGED VOICE OVER INTERNET PROTOCOL SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72
FIGURE 17 APPLICATION MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 78
FIGURE 18 BUSINESS PROCESS MANAGEMENT SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 83
FIGURE 19 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 88
FIGURE 20 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 92
FIGURE 21 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 96
FIGURE 22 ASIA PACIFIC TO EXHIBIT THE HIGHEST GROWTH RATE DURING
THE FORECAST PERIOD 109
FIGURE 23 NORTH AMERICA: MARKET SNAPSHOT 111
FIGURE 24 ASIA-PACIFIC: MARKET SNAPSHOT 124
FIGURE 25 MANAGED SERVICES MARKET (GLOBAL),
COMPETITIVE LEADERSHIP MAPPING, 2020 144
FIGURE 26 IBM: COMPANY SNAPSHOT 146
FIGURE 27 IBM: SWOT ANALYSIS 148
FIGURE 28 FUJITSU: COMPANY SNAPSHOT 149
FIGURE 29 FUJITSU: SWOT ANALYSIS 151
FIGURE 30 CISCO: COMPANY SNAPSHOT 152
FIGURE 31 CISCO: SWOT ANALYSIS 154
FIGURE 32 ACCENTURE: COMPANY SNAPSHOT 155
FIGURE 33 ACCENTURE: SWOT ANALYSIS 157
FIGURE 34 ATOS: COMPANY SNAPSHOT 158
FIGURE 35 ATOS: SWOT ANALYSIS 160
FIGURE 36 DXC TECHNOLOGY: COMPANY SNAPSHOT 161
FIGURE 37 AT&T: COMPANY SNAPSHOT 164
FIGURE 38 ERICSSON: COMPANY SNAPSHOT 166
FIGURE 39 COGNIZANT: COMPANY SNAPSHOT 169
FIGURE 40 HCL: COMPANY SNAPSHOT 171

 

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