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医療のBPO(業務プロセスアウトソーシング)市場:プロバイダ毎(RCM、看護)、支払者毎(クレーム処理)、医薬品毎(研究開発、製薬、販売マーケティングサービス、アウトソーシング方法、モデル:マルチソーシング) - 2022年までの世界市場予測

Healthcare BPO Market by Provider (RCM, Patient Care), Payer (Claims Repricing), Pharmaceutical (R&D, Manufacturing, Sales and Marketing Services (Forecasting, Performance Reporting)), Outsourcing Approaches, Models (Multisourcing) - Global Forecasts to 2022

 

出版社 出版年月電子媒体価格ページ数図表数
MarketsandMarkets
マーケッツアンドマーケッツ
2017年10月US$5,650
シングルユーザライセンス
203 190

サマリー

幅広い市場に関する調査レポートを出版しているマーケッツアンドマーケッツ(MarketsandMarkets)の医療のBPO(業務プロセスアウトソーシング)市場に関する調査レポートです。

“The healthcare BPO market is projected to grow at a CAGR of 10.2%.”

The healthcare BPO market is expected to grow at a CAGR of 10.2% from 2017 to 2022, to reach USD 312.43 billion by 2022 from USD 191.68 billion in 2017. The need to reduce the rising healthcare costs and the implementation of the Patient Protection and Affordable Care Act (PPACA) are factors that compel payers and providers to outsource their business processes to low-cost countries in order to reduce operational costs. Patent cliffs, complex clinical trial protocols, and new reporting requirements are forcing pharmaceutical companies to outsource their R&D and manufacturing processes to other countries, which is driving the healthcare outsourcing market. On the other hand, the fear of losing visibility & control over business processes and reliability and data security & privacy concerns are the major factors expected to restrain market growth.

“The revenue cycle management segment is expected to grow at the highest CAGR.”

On the basis of provider service, the healthcare BPO market is segmented into revenue cycle management, patient enrollment, and patient care. In 2017, the revenue cycle management segment is expected to account for the largest share of the global healthcare BPO market. Growth in the revenue cycle management market can largely be attributed to factors such as decreasing reimbursements in the healthcare industry, reductions in the overall healthcare costs, initiatives undertaken by governments for implementing RCM solutions, and increasing expenditure by the healthcare IT industry.

“The manufacturing services segment is expected to account for the largest share in 2017.”

On the basis of pharmaceutical services, the market is classified into manufacturing services, R&D services, and non-clinical services. In 2017, the manufacturing services segment is expected to account for the largest share of the market. The rising demand for new drugs and cost advantages of outsourcing are the key factors driving the growth of this segment.

“The US is expected to account for the largest share during the forecast period as a source region.”

By source geography, the US is expected to account for the largest share, followed by Europe, and RoW. It is the prime source for the outsourcing of healthcare services due to the mandatory implementation of ICD-10 codes and enactment of PPACA. The US also ranks high as a preferred location in cases where location and skill are more important than cost savings.

Break-up profile of primaries:

- By Company Type- Tier 1-40%, Tier 2-35% and Tier 3-25%
- By Designation-C-level-33%, D-level-41% and Others-26%
- By Region-North America-35%, Europe-30%, Asia-21%, and RoW-14%

The key players in the healthcare BPO market are Cognizant (US), Accenture (Ireland), Xerox (US), Genpact (Bermuda), TCS (India), and Infosys (India).

Research Coverage:

The healthcare BPO market in this report is segmented by payer services, provider services, pharmaceutical services, and region. The study tracks and analyzes competitive developments such as product launches, agreements, partnerships, and acquisitions, and profiles key players and core competencies in the healthcare BPO market.

Reasons to buy this report:

The report provides insights on the following pointers:

- Market Penetration: Comprehensive information on portfolios offered by the top players in the global healthcare BPO market. The report analyzes the healthcare BPO market by payer services, provider services, pharmaceutical services, and region

- Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product launches in the healthcare BPO market

- Market Development: Comprehensive information about lucrative emerging markets - the report analyzes the markets for healthcare BPO services across regions

- Market Diversification: Exhaustive information about new products, untapped geographies, and recent developments in the global healthcare BPO market

- Competitive Assessment: In-depth assessment of strategies, products, and manufacturing capabilities of the key players in the global healthcare BPO market



目次

1 INTRODUCTION 17
1.1 OBJECTIVES OF THE STUDY 17
1.2 MARKET DEFINITION 17
1.2.1 MARKET COVERED 18
1.2.2 YEARS CONSIDERED FOR THE STUDY 18
1.3 CURRENCY 19
1.4 LIMITATIONS 19
1.5 STAKEHOLDERS 19

2 RESEARCH METHODOLOGY 20
2.1 RESEARCH DATA 20
2.1.1 SECONDARY DATA 21
2.1.1.1 Key data from secondary sources 21
2.1.2 PRIMARY DATA 22
2.1.2.1 Key data from primary sources 22
2.1.2.2 Breakdown of primaries 23
2.1.2.3 Key industry insights 23
2.2 MARKET SIZE ESTIMATION 24
2.3 MARKET BREAKDOWN AND DATA TRAINGULATION 26
2.3.1 ASSUMPTIONS FOR THE STUDY 27

3 EXECUTIVE SUMMARY 28

4 PREMIUM INSIGHTS 33
4.1 HEALTHCARE BPO: MARKET OVERVIEW 33
4.2 US HEALTHCARE BPO MARKET, BY PROVIDER & PHARMACEUTICAL SERVICES (2016) 34
4.3 HEALTHCARE BPO PATIENT CARE SERVICES MARKET, BY TYPE,
2017 VS. 2022 (USD BILLION) 34
4.4 HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY (2017) 35

5 MARKET OVERVIEW 36
5.1 INTRODUCTION 36
5.1.1 DRIVERS: PAYER SERVICES MARKET 38
5.1.1.1 Regulatory changes in the US with the implementation of PPACA 38
5.1.1.2 Pressure to reduce rising healthcare costs 38
5.1.1.3 Demand for niche services 38
5.1.2 DRIVERS: PROVIDER SERVICES MARKET 39
5.1.2.1 Shift to ICD-10 coding standards and upcoming ICD-11 39
5.1.2.2 Loss of revenue due to billing errors 39
5.1.2.3 Increasing consolidation in the healthcare industry 39
5.1.2.4 Need for structured processes, documentation 40
5.1.3 DRIVERS IN THE PHARMACEUTICAL SERVICE MARKET 40
5.1.3.1 Patent cliff 40
5.1.3.2 Increasing R&D costs and strict regulations 40
5.1.4 RESTRAINTS 41
5.1.4.1 Hidden Costs of Outsourcing 41
5.1.4.2 Fear of Losing Visibility and Control over the Business Process 41
5.1.5 CHALLENGES: PROVIDER SERVICES MARKET 41
5.1.5.1 Dearth of skilled workforce 41
5.1.5.2 Competition from hospital management companies 42
5.2 OUTSOURCING APPROACHES 42
5.2.1 BUNDLED SERVICES 42
5.2.2 FEE FOR SERVICE 42
5.2.3 FLEXIBLE CONTRACTS 43
5.2.4 BEST-SHORE 43
5.3 OUTSOURCING MODELS 43
5.3.1 MULTISOURCING 43
5.3.2 CAPTIVE CENTER 44
5.3.3 HYBRID DELIVERY MODEL 45
5.3.4 PREFERRED PROVIDER 45
5.3.5 STRATEGIC PARTNERSHIP 45
5.3.6 GLOBAL DELIVERY MODEL 46

6 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 47
6.1 INTRODUCTION 48
6.2 REVENUE CYCLE MANAGEMENT 50
6.3 PATIENT ENROLLMENT 52
6.4 PATIENT CARE 53
6.4.1 MEDICAL TRANSCRIPTION 54
6.4.2 DEVICE MONITORING 56
6.4.3 MEDICAL IMAGING 58

7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 60
7.1 INTRODUCTION 61
7.2 CLAIMS MANAGEMENT SERVICES 63
7.2.1 CLAIMS ADJUDICATION SERVICES 65
7.2.2 CLAIMS SETTLEMENT SERVICES 66
7.2.3 INFORMATION MANAGEMENT SERVICES 67
7.2.4 CLAIMS REPRICING 68
7.2.5 CLAIMS INVESTIGATION SERVICES 70
7.2.6 CLAIMS INDEXING SERVICES 71
7.2.7 FRAUD DETECTION AND MANAGEMENT 72
7.3 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS 74
7.4 MEMBER MANAGEMENT SERVICES 75
7.5 PRODUCT DEVELOPMENT AND BUSINESS ACQUISITION SERVICES 77
7.6 PROVIDER MANAGEMENT SERVICES 78
7.7 CARE MANAGEMENT 80
7.8 BILLING AND ACCOUNTS MANAGEMENT SERVICES 81
7.9 HR SERVICES 82

8 HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 84
8.1 INTRODUCTION 85
8.1.1 RESEARCH & DEVELOPMENT 87
8.1.2 MANUFACTURING 88
8.1.3 NON-CLINICAL SERVICES 90
8.1.3.1 Supply chain management & logistics 91
8.1.3.2 Sales and marketing services 92
8.1.3.2.1 Analytics 94
8.1.3.2.2 Marketing services 96
8.1.3.2.3 Research 97
8.1.3.2.4 Forecasting 98
8.1.3.2.5 Performance reporting 99
8.1.3.3 Other non-clinical functions 101

9 GEOGRAPHIC ANALYSIS 103
9.1 SOURCE GEOGRAPHY 104
9.1.1 US 105
9.1.2 EUROPE 109
9.1.3 ROW 114
9.2 DESTINATION GEOGRAPHY 117
9.2.1 INDIA 117
9.2.2 US 122
9.2.3 EUROPE 126
9.2.4 CHINA 129
9.2.5 LATIN AMERICA 133
9.2.6 PHILIPPINES 136
9.2.7 MIDDLE EAST 139
9.2.8 ROW 143

10 COMPANY PROFILES 147
(BUSINESS OVERVIEW, PRODUCTS OFFERED, STRENGTH OF PRODUCT PORTFOLIO, BUSINESS  STRATEGY EXCELLENCE, RECENT DEVELOPMENTS.)*
10.1 ACCENTURE 147
10.2 COGNIZANT TECHNOLOGY SOLUTIONS 151
10.3 FIRSTSOURCE SOLUTIONS. 154
10.4 GEBBS HEALTHCARE SOLUTIONS, 157
10.5 GENPACT 159
10.6 IBM 162
10.7 INFOSYS 165
10.8 INVENSIS TECHNOLOGIES. 168
10.9 LONZA 170
10.10 OMEGA HEALTHCARE 173
10.11 QUINTILES IMS HOLDINGS, 175
10.12 R1 RCM 178
10.13 TATA CONSULTANCY SERVICES 180
10.14 WNS (HOLDINGS) 183
10.15 XEROX 186
*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent  Developments, Key relationships might not be captured in case of unlisted companies.

11 APPENDIX 189
11.1 INSIGHTS OF INDUSTRY EXPERTS 189
11.2 DISCUSSION GUIDE 190
11.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 196
11.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 198
11.5 AVAILABLE CUSTOMIZATIONS 200
11.6 RELATED REPORTS 200
11.7 AUTHOR DETAILS 201

 

LIST OF TABLES

TABLE 1 GLOBAL HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 49
TABLE 2 GLOBAL HEALTHCARE BPO PROVIDER SERVICES MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 49
TABLE 3 GLOBAL HEALTHCARE BPO PROVIDER SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 50
TABLE 4 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 51
TABLE 5 REVENUE CYCLE MANAGEMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 51
TABLE 6 PATIENT ENROLLMENT SERVICES MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 52
TABLE 7 PATIENT ENROLLMENT SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 53
TABLE 8 PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 53
TABLE 9 PATIENT CARE SERVICES MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 54
TABLE 10 PATIENT CARE SERVICES MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 54
TABLE 11 GLOBAL MEDICAL TRANSCRIPTION MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 55
TABLE 12 GLOBAL MEDICAL TRANSCRIPTION MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 56
TABLE 13 GLOBAL DEVICE MONITORING MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 57
TABLE 14 GLOBAL DEVICE MONITORING MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 57
TABLE 15 GLOBAL MEDICAL IMAGING MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 58
TABLE 16 GLOBAL MEDICAL IMAGING MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 59
TABLE 17 GLOBAL PAYER SERVICES OUTSOURCING MARKET, BY TYPE,
2015-2022 (USD BILLION) 62
TABLE 18 GLOBAL PAYER SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 62
TABLE 19 GLOBAL PAYER SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 63
TABLE 20 GLOBAL CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET, BY TYPE, 2015-2022 (USD BILLION) 64
TABLE 21 GLOBAL CLAIMS MANAGEMENT OUTSOURCING SERVICES MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 64
TABLE 22 GLOBAL CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 65
TABLE 23 GLOBAL CLAIMS ADJUDICATION SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 65
TABLE 24 GLOBAL CLAIMS ADJUDICATION SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 66
TABLE 25 GLOBAL CLAIMS SETTLEMENT SERVICES OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 66
TABLE 26 GLOBAL CLAIMS SETTLEMENT OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 67
TABLE 27 GLOBAL INFORMATION MANAGEMENT SERVICES OUTSOURCING MARKET,
BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 67
TABLE 28 GLOBAL INFORMATION MANAGEMENT SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 68
TABLE 29 GLOBAL CLAIMS REPRICING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD MILLION) 69
TABLE 30 GLOBAL CLAIMS REPRICING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 69
TABLE 31 GLOBAL CLAIMS INVESTIGATION SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 70
TABLE 32 GLOBAL CLAIMS INVESTIGATION SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 70
TABLE 33 GLOBAL CLAIMS INDEXING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 71
TABLE 34 GLOBAL CLAIMS INDEXING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 72
TABLE 35 GLOBAL FRAUD DETECTION AND MANAGEMENT SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 73
TABLE 36 GLOBAL FRAUD DETECTION AND MANAGEMENT SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 73
TABLE 37 GLOBAL INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 74
TABLE 38 GLOBAL INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 75
TABLE 39 GLOBAL MEMBER MANAGEMENT SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 76
TABLE 40 GLOBAL MEMBER MANAGEMENT OUTSOURCING SERVICES MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 76
TABLE 41 GLOBAL PRODUCT DEVELOPMENT AND BUSINESS ACQUISITION SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 77
TABLE 42 GLOBAL PRODUCT DEVELOPMENT AND BUSINESS ACQUISITION SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 77
TABLE 43 GLOBAL PROVIDER MANAGEMENT SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 79
TABLE 44 GLOBAL PROVIDER MANAGEMENT SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 79
TABLE 45 GLOBAL CARE MANAGEMENT SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 80
TABLE 46 GLOBAL CARE MANAGEMENT SIZE, BY DESTINATION GEOGRAPHY,
2015-2022 (USD MILLION) 80
TABLE 47 GLOBAL BILLING AND ACCOUNTS MANAGEMENT SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 81
TABLE 48 GLOBAL BILLING AND ACCOUNTS MANAGEMENT SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 82
TABLE 49 GLOBAL HR SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 83
TABLE 50 GLOBAL HR SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 83
TABLE 51 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET, BY TYPE,
2015-2022 (USD BILLION) 85
TABLE 52 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 86
TABLE 53 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 86
TABLE 54 GLOBAL PHARMACEUTICAL R&D OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 87
TABLE 55 GLOBAL PHARMACEUTICAL R&D OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 88
TABLE 56 GLOBAL PHARMACEUTICAL MANUFACTURING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 89
TABLE 57 GLOBAL PHARMACEUTICAL MANUFACTURING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 89
TABLE 58 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET, BY TYPE,
2015-2022 (USD BILLION) 90
TABLE 59 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 90
TABLE 60 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD BILLION) 91
TABLE 61 GLOBAL SCM & LOGISTICS SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 92
TABLE 62 GLOBAL SCM & LOGISTICS SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 92
TABLE 63 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET, BY TYPE, 2015-2022 (USD BILLION) 93
TABLE 64 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 93
TABLE 65 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 94
TABLE 66 GLOBAL ANALYTICS SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 95
TABLE 67 GLOBAL ANALYTICS SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 95
TABLE 68 GLOBAL MARKETING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 96
TABLE 69 GLOBAL MARKETING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 96
TABLE 70 GLOBAL RESEARCH SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 97
TABLE 71 GLOBAL RESEARCH SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 98
TABLE 72 GLOBAL FORECASTING SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 99
TABLE 73 GLOBAL FORECASTING SERVICES OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 99
TABLE 74 GLOBAL PERFORMANCE REPORTING OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 100
TABLE 75 GLOBAL PERFORMANCE REPORTING OUTSOURCING MARKET, BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 100
TABLE 76 GLOBAL OTHER NON-CLINICAL SERVICES OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2015-2022 (USD BILLION) 101
TABLE 77 GLOBAL OTHER NON-CLINICAL SERVICES OUTSOURCING MARKET,
BY DESTINATION GEOGRAPHY, 2015-2022 (USD MILLION) 102
TABLE 78 GLOBAL HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY,
2015-2022 (USD BILLION) 105
TABLE 79 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2015-2022 (USD BILLION) 107
TABLE 80 US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 107
TABLE 81 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 108
TABLE 82 US: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 108
TABLE 83 US: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 108
TABLE 84 US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 109
TABLE 85 US: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 109
TABLE 86 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD BILLION) 111
TABLE 87 EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 111
TABLE 88 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 112
TABLE 89 EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 112
TABLE 90 EUROPE: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 112
TABLE 91 EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 113
TABLE 92 EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 113
TABLE 93 ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2015-2022 (USD MILLION) 114
TABLE 94 ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 114
TABLE 95 ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 115
TABLE 96 ROW: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD MILLION) 115
TABLE 97 ROW: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 115
TABLE 98 ROW: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 116
TABLE 99 ROW: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 116
TABLE 100 GLOBAL HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY,
2015-2022 (USD BILLION) 117
TABLE 101 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2015-2022 (USD BILLION) 120
TABLE 102 INDIA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 120
TABLE 103 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 121
TABLE 104 INDIA: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 121
TABLE 105 INDIA: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 121
TABLE 106 INDIA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 122
TABLE 107 INDIA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 122
TABLE 108 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2015-2022 (USD BILLION) 123
TABLE 109 US: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 124
TABLE 110 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 124
TABLE 111 US: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 124
TABLE 112 US: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 125
TABLE 113 US: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 125
TABLE 114 US: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 125
TABLE 115 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD BILLION) 127
TABLE 116 EUROPE: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 127
TABLE 117 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD BILLION) 128
TABLE 118 EUROPE: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 128
TABLE 119 EUROPE: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD BILLION) 128
TABLE 120 EUROPE: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD BILLION) 129
TABLE 121 EUROPE: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD BILLION) 129
TABLE 122 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD MILLION) 130
TABLE 123 CHINA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 130
TABLE 124 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 131
TABLE 125 CHINA: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD MILLION) 131
TABLE 126 CHINA: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD MILLION) 131
TABLE 127 CHINA: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD MILLION) 132
TABLE 128 CHINA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 132
TABLE 129 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD MILLION) 133
TABLE 130 LATIN AMERICA: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 134
TABLE 131 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 134
TABLE 132 LATIN AMERICA: PATIENT CARE SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 134
TABLE 133 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE, 2015-2022 (USD MILLION) 135
TABLE 134 LATIN AMERICA: NON-CLINICAL SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 135
TABLE 135 LATIN AMERICA: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 136
TABLE 136 PHILIPPINES: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD MILLION) 137
TABLE 137 PHILIPPINES: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 137
TABLE 138 PHILIPPINES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 138
TABLE 139 PHILIPPINES: PATIENT CARE SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 138
TABLE 140 PHILIPPINES: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD MILLION) 138
TABLE 141 PHILIPPINES: NON-CLINICAL SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 139
TABLE 142 PHILIPPINES: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 139
TABLE 143 MIDDLE EAST: HEALTHCARE BPO MARKET, BY PAYER SERVICE,
2015-2022 (USD MILLION) 140
TABLE 144 MIDDLE EAST: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 141
TABLE 145 MIDDLE EAST: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 141
TABLE 146 MIDDLE EAST: PATIENT CARE SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 141
TABLE 147 MIDDLE EAST: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD MILLION) 142
TABLE 148 MIDDLE EAST: NON-CLINICAL SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 142
TABLE 149 MIDDLE EAST: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 143
TABLE 150 ROW: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2015-2022 (USD MILLION) 144
TABLE 151 ROW: CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 144
TABLE 152 ROW: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE,
2015-2022 (USD MILLION) 145
TABLE 153 ROW: PATIENT CARE SERVICES MARKET, BY TYPE, 2015-2022 (USD MILLION) 145
TABLE 154 ROW: HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2015-2022 (USD MILLION) 145
TABLE 155 ROW: NON-CLINICAL SERVICES MARKET, BY TYPE, 2015-2022 (USD MILLION) 146
TABLE 156 ROW: SALES & MARKETING SERVICES MARKET, BY TYPE,
2015-2022 (USD MILLION) 146

 

LIST OF FIGURES

FIGURE 1 RESEARCH DESIGN 20
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, REGION, AND TYPE 23
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 24
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 25
FIGURE 5 MARKET DATA TRIANGULATION METHODOLOGY 26
FIGURE 6 HEALTHCARE BPO MARKET, BY TYPE OF SERVICE, 2017 VS. 2022 (USD BILLION) 28
FIGURE 7 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2017 VS. 2022 (USD BILLION) 29
FIGURE 8 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2017 VS. 2022 (USD BILLION) 30
FIGURE 9 CLAIMS MANAGEMENT SERVICES MARKET, BY TYPE,
2017 VS. 2022 (USD BILLION) 30
FIGURE 10 HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE,
2017 VS. 2022 (USD BILLION) 31
FIGURE 11 HEALTHCARE BPO MARKET, BY SOURCE GEOGRAPHY, 2017 (USD BILLION) 31
FIGURE 12 HEALTHCARE BPO MARKET TO REGISTER A DOUBLE-DIGIT GROWTH RATE DURING THE FORECAST PERIOD (2017-2022) 33
FIGURE 13 REVENUE CYCLE MANAGEMENT SERVICES SEGMENT DOMINATED THE US HEALTHCARE BPO MARKET IN 2016 34
FIGURE 14 MEDICAL TRANSCRIPTION SERVICES SEGMENT TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2017 34
FIGURE 15 INDIA TO ACCOUNT FOR THE LARGEST SHARE OF THE HEALTHCARE BPO MARKET, BY DESTINATION GEOGRAPHY, IN 2017 35
FIGURE 16 GLOBAL HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, AND CHALLENGES 37
FIGURE 17 REVENUE CYCLE MANAGEMENT SEGMENT TO DOMINATE THE MARKET DURING THE FORECAST PERIOD (2017-2022) 48
FIGURE 18 CLAIMS MANAGEMENT SERVICES TO DOMINATE THE HEALTHCARE PAYER OUTSOURCING MARKET DURING 2017-2022 61
FIGURE 19 MANUFACTURING SERVICES SEGMENT TO DOMINATE THE GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET 85
FIGURE 20 US TO DOMINATE THE HEALTHCARE BPO MARKET IN 2017 104
FIGURE 21 US: HEALTHCARE BPO MARKET SNAPSHOT 106
FIGURE 22 INDIA: HEALTHCARE BPO MARKET SNAPSHOT 119
FIGURE 23 ACCENTURE: COMPANY SNAPSHOT 147
FIGURE 24 COGNIZANT TECHNOLOGY SOLUTIONS : COMPANY SNAPSHOT 151
FIGURE 25 FIRSTSOURCE SOLUTIONS.: COMPANY SNAPSHOT (2017) 154
FIGURE 26 GENPACT : COMPANY SNAPSHOT 159
FIGURE 27 IBM: COMPANY SNAPSHOT 162
FIGURE 28 INFOSYS: COMPANY SNAPSHOT 165
FIGURE 29 LONZA: COMPANY SNAPSHOT 170
FIGURE 30 QUINTILES IMS HOLDINGS: COMPANY SNAPSHOT 175
-
FIGURE 31 R1 RCM: COMPANY SNAPSHOT 178
FIGURE 32 TATA CONSULTANCY SERVICES: COMPANY SNAPSHOT 180
FIGURE 33 WNS (HOLDINGS): COMPANY SNAPSHOT 183
FIGURE 34 XEROX: COMPANY SNAPSHOT 186

 

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プレスリリース

[日本語訳](抄訳)

医療のBPO(業務プロセスアウトソーシング)市場は2022年に3124億3000万ドルに

2017年10月4日
幅広い市場を対象としている調査会社マーケッツアンドマーケッツ(MarketsandMarkets)の調査レポート「医療のBPO(業務プロセスアウトソーシング)市場:プロバイダ毎(RCM、看護)、支払者毎(クレーム処理)、医薬品毎(研究開発、製薬、販売マーケティングサービス、アウトソーシング方法、モデル:マルチソーシング) - 2022年までの世界市場予測」は、世界の医療のBPO(業務プロセスアウトソーシング)市場は2017-2022年に年平均成長率(CAGR)10.2%で成長し、2017年の1916億8000万ドルから2022年には3124億3000万ドルに達するだろうと予測している。

製薬会社は、特許切れ、複雑な臨床試験プロトコル、新しい報告要件によって、他国に研究開発や製造プロセスを委託することを余儀なくされており、市場は促進している。一方、不明瞭なアウトソーシングのコスト、業務プロセスの可視性や制御の喪失の恐れ、データセキュリティ、プライバシー問題などの要因によって市場は抑制されるだろう。

 

[プレスリリース原文]

Healthcare BPO Market worth 312.43 Billion USD by 2022


October 4, 2017

The report "Healthcare BPO Market Provider (RCM, Patient Care), Payer (Claims Repricing), Pharmaceutical (R&D, Manufacturing, Sales and Marketing Services (Forecasting, Performance Reporting), Outsourcing Approaches, Models (Multisourcing) - Global Forecasts to 2022", The global healthcare BPO market is expected to reach USD 312.43 Billion by 2022 from USD 191.68 Billion in 2017, at a CAGR of 10.2% from 2017 to 2022. Patent cliffs, complex clinical trial protocols, and new reporting requirements are forcing pharmaceutical companies to outsource their R&D and manufacturing processes to other countries, which is driving the healthcare outsourcing market. On the other hand, hidden costs of outsourcing and the fear of losing visibility and control over business processes and reliability and data security and privacy concerns are the major factors expected to restrain market growth.

The pharmaceutical services market to hold the largest share during the forecast period

Based on type of service, the healthcare BPO market is segmented into payer, provider, and pharmaceutical services. In 2017, the pharmaceutical services segment is expected to account for the largest share of the market. Growth in this segment can be attributed to the increasing competition in the pharmaceutical industry and high operational costs.

The revenue cycle management segment to grow at the highest CAGR during the forecast period

On the basis of provider service, the market is classified into revenue cycle management, patient enrolment & strategic planning, and patient care. The revenue cycle management is expected to grow at the highest CAGR during the forecast period. Growth in the revenue cycle management market can largely be attributed to factors such as decreasing reimbursements in the healthcare industry, reductions in the overall healthcare costs, initiatives undertaken by governments for implementing RCM solutions, and increasing expenditure by the healthcare IT industry.

The US to dominate the healthcare BPO market in 2017

In 2017, the US is expected to account for the largest share of the global healthcare BPO market, followed by, Europe and RoW. Factors such as increasing competition and strict government regulations to reduce costs are driving the growth of the US healthcare BPO outsourcing market.

Market Players

Accenture (US), Cognizant (US), Infosys (India), TCS (India), and Xerox (US) are the key players in the healthcare BPO market between 2017 and 2022. Other major players operating in this market are Quintiles IMS Holdings (US), Lonza (Switzerland), Genpact (Bermuda), WNS (Holdings) (India), Wipro (India), and IBM (US).

 

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