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英国調査 - モバイルバンキング&非接触型決済:消費者動向

Mobile Banking & Contactless Payments - Survey UK

Consumer Attitudes to Mobile Banking & Contactless Payments: UK

 

出版社 出版年月電子版価格
Juniper Research
ジュニパーリサーチ社
2017年9月GBP2,250
完全版(PPT+Excel)

サマリー

このレポートは英国でのモバイルバンキングと非接触型決済に関する消費者の動向をまとめた調査報告書です。非接触型決済やモバイルバンキングを利用するスマートフォンユーザ数、ブランドへのロイヤルティなどを掲載しています。

Overview

Juniper’s latest survey ‘Consumer Attitudes to Mobile Banking & Contactless Payments: UK’ provides unique insights into consumer usage and attitudes, together with indications for the future adoption of services.
This research suite includes:

  • Survey Takeaways & Analyst Commentary (PPT)
  • Survey Excel & Questionnaire (Excel)

Key Features

  • Separate insights and analysis for contactless payments and mobile banking.
  • Insights for the UK market, split by key demographics.
  • Key takeaways on consumer attitudes and what they mean for the market.
  • Consumer brand rankings, service awareness, usage frequency and future opportunities.
  • Satisfaction when using contactless payments and mobile banking services.
  • Barriers to entry and consumer action analysis.
  • Expert commentary and backup analysis from Juniper analysts.

Key Questions

  1. How many smartphone users make contactless payments in the UK?
  2. How many smartphone users use mobile banking services?
  3. How brand loyal are consumers towards Apple Pay, Samsung Pay and Android Pay? Do they plan to switch in the near future?
  4. What are the barriers for consumers in the contactless and mobile banking sector?
  5. What factors influence consumers’ brand choice in the financial sector?

Companies Referenced

Not applicable 

Data & Interactive Forecast

The accompanying Excel includes all the survey questions, responses and demographic breakdowns in tabular form.
 
The Excel suite includes:
 
  • Data splits for the UK market.
  • Gender splits.
  • Age splits: 16-25, 26-34, 35-44, and 45+.
  • OS splits: iOS, Android, Others.
  • Contactless and mobile banking data splits.

 



目次

Table of Contents

PowerPoint Contents

Introduction & Methodology
Key Takeaways - Contactless Payments
Key Takeaways - Mobile Banking
Contactless Payments: Consumer Usage, Attitude & Future Outlook
Mobile Banking: Consumer Usage, Attitude & Future Outlook
 

Survey Questions
Contactless Payments
Do you use contactless or 'tap and pay' payments?
What are the main reasons you use contactless payments?
What problems have you had in using contactless payments?
How likely are you to use the following security methods while using contactless payments? Average scores
How likely are you to use the following security methods while using contactless payments? Fingerprint scanning
How likely are you to use the following security methods while using contactless payments? ECG Recognition
How likely are you to use the following security methods while using contactless payments? Device Recognition
How likely are you to use the following security methods while using contactless payments? Eye scanning
How likely are you to use the following security methods while using contactless payments? Facial Recognition
How likely are you to use the following security methods while using contactless payments? Voice Recognition
What concerns do you have about using contactless payments?
How likely are you to increase your use of the following kinds of contactless payments in future? Average Scores
How likely are you to increase your use of the following kinds of contactless payments in future? Apple Pay
How likely are you to increase your use of the following kinds of contactless payments in future? Samsung Pay
How likely are you to increase your use of the following kinds of contactless payments in future? Android Pay
How likely are you to increase your use of the following kinds of contactless payments in future? Payment Provider app (bank, PayPal etc)
How likely are you to increase your use of the following kinds of contactless payments in future? Contactless debit & credit cards
If the following services were offered through contactless technologies, how likely would you be to use them? Average scores
If the following services were offered through contactless technologies, how likely would you be to use them? ATMs/Cash Machines
If the following services were offered through contactless technologies, how likely would you be to use them? Coupons
If the following services were offered through contactless technologies, how likely would you be to use them? Charity boxes/donations
If the following services were offered through contactless technologies, how likely would you be to use them? Loyalty cards
If the following services were offered through contactless technologies, how likely would you be to use them? Food and drink vending
If the following services were offered through contactless technologies, how likely would you be to use them? Information services
Would a poor contactless payments experience make you consider any of the following actions?

 

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