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モバイル&オンライン発券:交通、イベント&非接触式 2019-2023年

Mobile & Online Ticketing

Transport, Events & Contactless 2019-2023

 

出版社 出版年月電子版価格 ページ数
Juniper Research
ジュニパーリサーチ社
2019年1月GBP4,090
企業ライセンス(PDF+Excel)
342

「Deep Dive Strategy & Competition」「Deep Dive Data & Forecasting」のみ、市場タイプ別の購入も可能です。詳しくはお問合せ下さい。

サマリー

このレポートはイベントや交通機関で利用されるモバイル&オンライン発券市場を調査し、2023年までの市場動向を予測しています。

国別市場予測

  • 米国
  • カナダ
  • デンマーク
  • ドイツ
  • フランス
  • ポルトガル
  • スウェーデン
  • 英国
  • スペイン
  • ノルウェー

発券デバイス別市場予測(ticketing channel別)

  • モバイル機器
  • PC
  • スマートウェアラブル

発券市場別予測

  • 鉄道
  • 地下鉄&バス
  • 航空機
  • スポーツイベント
  • エンターテインニグイベント

モバイル発券技術別市場予測

  • SMS
  • NFC

Overview

Juniper Research’s latest Mobile & Online Ticketing research provides in-depth analysis of the rapidly evolving ticketing sector; covering both transport and events ticketing. It identifies the key trends and strategic opportunities in the space for a range of players across the online, mobile, wearables and contactless channels. The report also provides extensive market forecasts highlighting the key opportunities in the sector, split by relevant sectors:

  • Air Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing
  • Entertainment Events Ticketing
  • Mobile NFC Ticketing
  • Chatbot Virtual Ticketing
This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform

Key Features

  • Ticketing Market Landscape Assessment: Provides a highly detailed strategic review of the ticketing ecosystem, split by the following verticals:
    • Air Ticketing
    • Metro & Bus Ticketing
    • Rail Ticketing
    • Sports Ticketing
    • Entertainment Events Ticketing
    • Mobile Contactless Ticketing
    • Chatbot Virtual Ticketing.
  • Key Trend Analysis: Future outlook and strategic assessment of the major trends and market disruptions including:
    • Account-based Ticketing
    • Mobility-as-a-Service
    • Blockchain in Ticketing
    • Virtual Reality in Ticketing
    • Chatbot-based Virtual Ticketing
    • IoT in Ticketing
  • Interviews: Leading ticketing vendors across the value chain interviewed, including:
    • Bytemark
    • Gemalto
    • Masabi
    • moovel
    • OSPT Alliance
    • Rambus
    • Wizway Solutions
  • Benchmark Industry Forecasts: 5-year forecasts provided for the ticketing market:
    • User adoption, transaction volume and values for mobile ticketing, across transport and events segments.
    • User adoption, transaction volume and values for online ticketing, across transport and events segments.
    • User adoption, transaction volume and values for contactless ticketing, across transport and events segments.
  • Juniper Leaderboards: Separate vendor analysis and market positioning Leaderboards for 17 mobile ticketing and 12 mobile contactless ticketing vendors.
  • Digital Ticketing Disruptors & Challengers for Digital Ticketing, analysing 16 of the emerging and innovative technology companies with the potential to disrupt key ticketing verticals.

Key Questions

  1. What will be the size of the mobile and online ticketing market in 2023?
  2. How will new areas in ticketing, such as Virtual Reality, blockchain and chatbots alter the landscape in the future?
  3. What impact will Mobility-as-a-Service have on the ticketing landscape?
  4. Who are the key innovators and disruptors changing the digital ticketing market landscape?
  5. What are the key regional differences in ticketing deployment and how will this evolve over the next 5 years?

Companies Referenced

Interviewed: Bytemark, Gemalto, Masabi, moovel, OSPT Alliance, Rambus, Wizway Solutions.
 
Profiled: Bytemark, CTS (Cubic Transportation Systems), G+D (Giesecke+Devrient), Gemalto, Live Nation Entertainment, Maoyan Weiying, Masabi, moovel, NXP, Rambus, StubHub, Wizway Solutions.
 
Case Studied: MaaS Global, Upgraded.
 
Included in Vendor Positioning: Advanced, BookMyShow, Bytemark, Corethree, CTS (Cubic Transportation Systems), DICE, digimobee, Fandango, FitPay, Get, IDEMIA, Live Nation Entertainment, MaaS Global, Maoyan Weiying, Margento, Masabi, moovel, NXP, OTI Global, Passport, Rambus, Redeam, Ridango, Rival, SeatGeek, Spinzo, StubHub, TEDIPAY, TicketingHub, Ticketmaster, Tickey, TickX, Tiqets, TodayTix, Token Ticket, Trapeze, Unwire, Vix Technology, Wizway Solutions.
 
Mentioned: Abellio Greater Anglia, Access IS, ADCET, Adidas, Advanced Semiconductor Manufacturing, AEG, AF Payments, AFSCM (French Association of Contactless Mobile), Air France, ALSTOM, American Express, Anchorage People Mover, Anheuser-Busch, Apple, AT&T, ATG Tickets, Australian Football League, Aventus, AWS, AXS, BART (Bay Area Rapid Transit), Blockparty, Blocktix, BMW Bosch, Boston Consulting Group, Braintree, Bundesliga, Caltrain, Calypso Networks Association, CAN, Canadian Ice Hockey, Chalo, Chase Paymentech, Chicago Transit Authority, Citibank, Citizen Ticket, City of Atlanta Streetcar, Cityzi, Cloudchain, Cohda Wireless, ComfortDelGro, Consumer Council of Hong Kong, Continental, CRTM Madrid, Ctrip, Daimler, DB (Deutsche Bahn), Dejamobile, Delhi Metro Rail, Delphi, Denver RTD, Discover, eBay, Elavon, English Premier League, Euroleague Basketball, EventBox Tickets, Facebook, FastBar, Ferrocarriles Suburbanos, FIDO Alliance, First Data, First Group, FitBit, Future Cities Catapult, Galois, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, Google, Greyhound, GSMA, GUTS, HaCon Mobility, Highways England, Hochbahn, Houston Metro, HRT (Hampton Roads Transit), Huawei, HVV (Hamburger Verkehrsverbund), IATA, iGo, Ile-de-France Mobilités, Inbenta Technologies, INIT, Intific, Java Card Forum, JCB, JetBlue, JWT (J Walter Thompson), Keolis, Kisio, KLM, KVV (Karlsruher Verkehrsverbund), Las Vegas RTC, Lignes d'Azur, London Theatre Direct, Los Angeles DOT, Lothian Buses, Lyft, MaaS Alliance, Manly Ferries, Mastercard, MBTA (Massachusetts Bay Transit Authority), McGill’s, MDOT/MTA (Maryland Transit Administration), Megabus, Metra, Metro Transit (Minneapolis), MLB, MLS, Montargis, Moovit, Moscow Department of Transport, Movietickets.com, MTS, MusicToday, MVV, Nacion Servicios, National Express, NBA, NCAA, NETS, New York MTA, Nextbike, NFC Forum, NFL, NGAGE, NHL, NorisBike, Norwegian Air, O2, OCTA (Orange County Transportation Authority), OneTwoTrip, Orange, Pace, PayPal, Paytm, PBOC (Popular Bank of China), Pegasus, Pepsi, Pivotal Payments, Ponominalu, Portland Streetcar, Portland TriMet, PouchNATION, Presto, Public Transport Victoria, QinetiQ, Qualcomm, Radisson Blu, RDG (the Rail Delivery Group), redBus, Road and Transport Authority, UAE, Ryanair, Samsung, San Antonio VIA, San Diego MTS & NCTD (North County Transit District), Santa Clara VTA, Scheidt & Bachmann, Schneider Electric, ScotRail, Secure Technology Alliance, Securitymetrics, SeeTickets, SFMTA (San Francisco Municipal Transportation Agency), SFR (Société Française du Radiotéléphone), Siemens, Singapore LTA (Land Transport Authority), SITA, Skiddle, SMS-C Forum, Snapchat, SNCF (Société Nationale des Chemins de fer Français), Spectra Ticketing & Fan Engagement, SPT (Strathclyde Partnership for Transport), SPTrans, SquadUP, Square, SSB (Stuttgarter Strassenbahnen AG), ST Microelectronics, Stagecoach, Strasbourg Transport Authority, STWAB (Stadtwerke Aschaffenburg), Systems on Silicon Manufacturing Company, TAO, Tencent, TfL (Transport for London), Thales, Thames Clippers, The Hague HTM, Ticketbis, Ticketbox, Ticketland, Ticketmaster, TicketNew, Timepad, Toronto Transit Commission, Trainline, Transdev, Transit App, Transport for Greater Manchester, Transport for New South Wales, Transport Scotland, Uber, UbiGo, UK Rail and Safety Standards Board, Ulysse, Unilever, UnionPay, VenueNext, Vesta, VIA Rail, Visa, VRE (Virginia Railway Express), VVS (Verkehrsverbund Stuttgart), WeChat, WeEn Semiconductors, WienMobil.
  

Data & Interactive Forecast

Juniper’s Mobile & Online Ticketing forecast suite includes:
  • Data splits for 8 key geographical splits and country level splits for:
    • US
    • Canada
    • Denmark
    • Germany
    • France
    • Portugal
    • Sweden
    • UK
    • Spain
    • Norway
  • Splits by ticketing channel:
    • Mobile Handsets
    • PC
    • Smart Wearables
  • Splits by ticketing verticals:
    • Rail
    • Metro & Bus
    • Air
    • Sports Events
    • Entertainment Events
  • Mobile ticketing technology splits for:
    • SMS
    • NFC
  • Others including App-Based & QR Codes
  • New ticketing forecasts for Chatbots, split by ticketing interactions and transactions.
  • Interactive Scenario Tool allowing user the ability to manipulate Juniper’s data for 42 different metrics.
  • Access to the full set of forecast data of nearly 200 tables and 26,000 datapoints.

 



目次

Executive Summary & Core Findings  2019-2023

1. Mobile & Online Ticketing: Key Takeaways & Strategic Recommendations

1.1 Key Takeaways . 5
1.2 Strategic Recommendations . 7

2. Mobile & Online Ticketing Market Dynamics

2.1 Introduction . 9
2.1.1 Mobile Ticketing Definition . 9
2.1.2 Online Ticketing . 9
2.2 Current Market Status . 10
2.2.1 The Rise & Rise of eCommerce . 10
Figure 2.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-2017 . 10
2.2.2 Mobile & Online Ticketing: User Adoption . 10
Figure 2.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical, 2017 . 11
2.2.3 Segment Analysis: Transport Ticketing . 12
Figure 2.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume(m) 2015-2018 . 12
i. Juniper’s View: Transport Ticketing Outlook . 13
2.2.4 Segment Analysis: Events Ticketing . 13
Figure 2.4: Mobile & Online Events Ticketing Users (m), Transaction Volume (m) 2015-2018 . 13
Figure 2.5: Live Nation Entertainment, Proportion of Sales per Channel, (%), 2017 . 14
i. Juniper’s View: Events Ticketing Outlook . 14
2.2.5 Segment Analysis: Contactless Ticketing . 14
i. Contactless Mobile Device & Card Adoption . 14
Figure 2.6: Number of Contactless-enabled Mobile Handsets (including FeliCa), Addressable Base for Contactless Ticketing Wearables (m) & Number of Contactless Payment Cards in Issue (m) Global Data 2015-2018 . 15
Figure 2.7: Journeys Made Using Contactless Cards (m) TfL Network, Split by Bus/Tube & Rail, 2013-2018 . 15
Figure 2.8: NFC Rail Ticketing Users (m) & NFC Metro & Bus Ticketing Users (m) 2015-2018 . 16
ii. Juniper’s View: Mobile Contactless Ticketing . 16
2.3 Regional Analysis: Growth Drivers & Trends . 16
Figure 2.9: Juniper Competitive Web ? Ticketing Regional Analysis . 17
2.3.1 North America . 17
i. US . 17
ii. Canada . 17
2.3.2 Latin America . 18
i. Brazil . 18
2.3.3 West Europe . 19
i. UK . 19
ii. France . 19
iii. Germany . 19
2.3.4 Central & East Europe . 20
i. Russia . 20
2.3.5 Far East & China . 21
i. China . 21
2.3.6 Indian Subcontinent . 21
i. India . 21
2.3.7 Rest of Asia Pacific. 22
i. Singapore . 22
2.3.8 Africa & Middle East . 22
i. Saudi Arabia . 22
2.4 Digital Ticketing Market Trends & Disruption . 23
2.4.1 Continued Dominance of Mobile First . 23
Figure 2.10: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total), Selected Countries, October 2018 . 23
Figure 2.11: IATA Global Passenger Survey 2018, Selected Outputs . 23
i. Future Outlook . 24
2.4.2 MaaS & the Future of Ticketing . 24
i. Benefits of MaaS . 24
ii. Current MaaS Deployment Level . 25
iii. Implications for Ticketing . 26
iv. Future Outlook . 27
2.4.3 The Growth of Wearable Ticketing . 27
Figure 2.12: Number of Smart Wearables Used for Ticket Purchase (m), Global, 2015-2018 . 28
Figure 2.13: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 28
i. Juniper’s View . 28
2.4.4 Chatbots & Ticketing . 28
i. Challenges to Use in Ticketing . 29
ii. Future Outlook . 29
Figure 2.14: Number of Messenger-based Chatbots Accessed per Annum, Which are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023 . 30
2.4.5 Voice Assistant Ticketing . 30
Figure 2.15: Adobe Voice Assistants Survey, Key Findings. 31
i. Challenges to Use in Ticketing . 31
ii. Future Outlook . 32
2.4.6 Blockchain Impact in Ticketing Fraud . 32
Case Study: Ticketmaster Purchases UPGRADED . 33
i. Challenges to Use in Ticketing . 33
ii. Future Outlook . 34
2.4.7 Account-based Ticketing . 34
i. Future Outlook: Juniper’s View . 34
2.4.8 IoT & Ticketing . 34
i. Challenges to Use in Ticketing . 35
ii. Future Outlook . 35

3. Mobile & Online Ticketing Competitive Landscape

3.1 Player Landscape & Analysis . 37
Figure 3.1: Ticketing Vendor Types . 37
Table 3.2: Vendors Profiled in Juniper Leaderboards . 37
3.1.1 Player Analysis Criteria: Contactless Ticketing . 38
Table 3.3: Contactless Ticketing Player Capability Criteria . 38
3.1.2 Player Analysis Criteria: Mobile Ticketing . 39
Table 3.4: Mobile Ticketing Player Capability Criteria . 39
3.2 Vendor Analysis: Capability Assessment & Market Positioning . 40
3.2.1 Juniper Leaderboard: Contactless Ticketing . 40
Figure 3.5: Contactless Ticketing Leaderboard . 40
Table 3.6: Contactless Ticketing Vendor Scoring Heatmap . 41
i. Vendor Groupings . 42
3.2.2 Juniper Leaderboard: Mobile Ticketing . 44
Figure 3.7: Mobile Ticketing Leaderboard: Transport & Events . 44
Table 3.8: Mobile Ticketing Vendor Scoring Heatmap . 45
i. Vendor Groupings . 46
3.2.3 Limitations & Interpretations . 48
3.3 Digital Ticketing: Disruptors & Challengers Quadrant . 49
3.3.1 Introduction . 49
Figure 3.9: Juniper Disruptors & Challengers Quadrant - Digital Ticketing . 49
3.3.2 Landscape Analysis . 50
i. Disruptors . 50
ii. Nascent . 51
iii. Catalysts . 52
iv. Embryonic Stakeholders . 54

4. Mobile & Online Ticketing: Market Forecast Summary

4.1 Forecast Summary: Mobile, Online & Wearable Ticketing . 57
4.1.1 Ticketing Users . 57
Figure & Table 4.1: Total Number of Unique Ticketing Users (m), Split by Channel, 2018-2023 . 57
4.1.2 Total Digital Ticketing Transaction Volume & Value Comparison . 58
Figure & Table 4.2: Global Digital Ticketing Transaction Volume vs Value Summary (m, $m) 2018-2023 . 58

 

Deep Dive Data & Forecasting 2019-2023

1. Introduction to Ticketing

1.1 Ticketing Definition. 5
1.1.1 Mobile Ticketing Definition . 5
1.1.2 Online Ticketing Definition . 5
1.1.3 Category Definitions . 5

2. Methodology, Assumptions & Market Summary

2.1 Methodology. 7
2.1.1 Base Forecast . 7
2.1.2 Primary Research . 7
2.1.3 Secondary Research . 7
2.1.4 Assumptions . 7
2.1.5 Further Methodology . 8
2.1.6 Chatbots Market Sizing . 9
Figure 2.1: Mobile, Online & Wearable Ticketing Forecast Methodology . 10
2.2 Forecast Summary: Mobile, Online & Wearable Ticketing . 11
2.2.1 Ticketing Users . 11
Figure & Table 2.2: Total Number of Unique Ticketing Users (m), Split by
Channel, 2018-2023 . 11
2.2.2 Total Digital Ticketing Transaction Volume & Value
Comparison . 12
Figure & Table 2.3: Global Digital Ticketing Transaction Volume vs Value
Summary (m, $m) 2018-2023 . 12

3. Mobile Ticketing: Forecasts & Key Takeaways

3.1 Airline Ticketing Forecasts . 14
3.1.1 Mobile Boarding Passes Issued . 14
Figure & Table 3.1: Total Number of Airline Boarding Passes Delivered/Validated
via Mobile (m) Split by 8 Key Regions 2018-2023 . 14
3.1.2 Airline Mobile Ticketing Purchasing & Booking . 15
Figure & Table 3.2: Total Mobile Phone Users (m) Who Book & Purchase Airline
Tickets, Split by 8 Key Regions 2018-2023 . 15
3.1.3 Total Airline Mobile Ticketing Transaction Value . 16
Figure & Table 3.3: Total Mobile Air Ticketing Transaction Value ($m) (for
eTickets with Mobile Boarding Passes) Split by 8 Key Regions 2018-2023 . 16
3.2 Rail Ticketing Forecasts . 17
3.2.1 Mobile Rail Ticketing User Forecast . 17
Figure & Table 3.4: Total Mobile Phone Users (m) Who Use Rail Mobile Ticketing,
Split by 8 Key Regions 2018-2023 . 17
3.2.2 Rail Mobile Ticketing Transaction Volume . 18
Figure & Table 3.5: Total Number of Rail Mobile Tickets (m) Delivered vs
Purchased per Annum 2018-2023. 18
3.2.3 Rail Mobile Ticketing Transaction Value . 19
Figure & Table 3.6: Total Rail Mobile Ticketing Transaction Value ($m) Delivered
vs Purchased 2018-2023 . 19
3.3 Metro/Bus Mobile Ticketing Forecasts . 20
3.3.1 Mobile Metro/Bus Ticketing User Forecast . 20
Figure & Table 3.7: Total Mobile Phone Users (m) Who Use Metro/Bus Mobile
Ticketing, Split by 8 Key Regions 2018-2023 . 20
3.3.2 Mobile Metro/Bus Ticketing Transaction Volume . 21
Figure & Table 3.8: Total Number of Metro/Bus Mobile Tickets
Delivered/Purchased (m) Split by 8 Key Regions 2018-2023 . 21
3.3.3 Mobile Metro/Bus Ticketing Transaction Value . 22
Figure & Table 3.9: Total Metro/Bus Mobile Ticketing Transaction Value ($m) Split
by 8 Key Regions 2018-2023. 22
3.4 Sports Events Ticketing Forecasts . 23
3.4.1 Sports Events Mobile Ticketing Users. 23
Figure & Table 3.10: Total Mobile Phone Users (m) Who Use Sports Events
Mobile Ticketing, Split by 8 Key Regions 2018-2023 . 23
3.4.2 Sports Events Ticketing Transaction Volume . 24
Figure & Table 3.11: Total Number of Sports Events Mobile Tickets Transaction
Volume (m) Delivered vs Purchased per Annum, 2018-2023 . 24
3.4.3 Sports Events Ticketing Transaction Value . 25
Figure & Table 3.12: Total Number of Sports Events Mobile Tickets Transaction
Value ($m) Delivered vs Purchased per Annum, Split by 8 Key Regions 2018-
2023 . 25
3.5 Entertainment Events Ticketing Forecasts . 26
3.5.1 Entertainment Events Mobile Ticketing Users . 26
Figure & Table 3.13: Total Mobile Phone Users (m) Who Use Entertainment
Events Mobile Ticketing Split by 8 Key Regions 2018-2023 . 26
3.5.2 Entertainment Events Mobile Ticketing Transactions . 27
Figure & Table 3.14: Total Number of Entertainment Events Mobile Tickets
Transaction Volume (m) Delivered vs Purchased per Annum, 2018-2023 . 27
3.5.3 Entertainment Events Ticketing Transaction Value . 28
Figure & Table 3.15: Total Number of Entertainment Events Mobile Tickets
Transaction Value ($m) Delivered vs Purchased per Annum, 2018-2023 . 28
Figure 3.16: Entertainment Events Average mTicket Price ($), Split by 8 Key
Regions, 2023 . 28

4. Online Ticketing: Forecasts & Key Takeaways

4.1 Airline Ticketing Forecasts . 30
4.1.1 Online Air Ticketing Users . 30
Figure & Table 4.1: Number of Users Who Use Airline Online Ticketing (m) Split
by 8 Key Regions 2018-2023 . 30
4.1.2 Number of Boarding Passes Issued . 31
Figure & Table 4.2: Total Airline Passenger eTickets/Boarding Passes Issued (m)
Split by 8 Key Regions 2018-2023 . 31
4.1.3 Total Airline eTicketing Transaction Value . 32
Figure & Table 4.3: Total Airline eTicketing Transaction Value ($m) Split by 8 Key
Regions 2018-2023 . 32
4.2 Rail Ticketing Forecasts . 33
4.2.1 Online Rail Ticketing Users . 33
Figure & Table 4.4: Number of Users Who Use Online Rail Ticketing (m) Split by
8 Key Regions 2018-2023 . 33
4.2.2 Online Rail Ticket Transaction Volume . 34
Figure & Table 4.5: Total Number of Online Rail Tickets Purchased Transaction
Volume (m) Split by 8 Key Regions 2018-2023 . 34
4.2.3 Online Rail Ticketing Transaction Value . 35
Figure & Table 4.6: Total Online Rail Ticketing Transaction Value ($m) Split by 8
Key Regions 2018-2023 . 35
4.3 Metro/Bus Ticketing Forecasts . 36
4.3.1 Online Metro/Bus Ticketing Users . 36
Figure & Table 4.7: Number of Users Who Use Online Metro/Bus Ticketing (m)
Split by 8 Key Regions 2018-2023 . 36
4.3.2 Online Metro/Bus Ticket Transaction Volume . 37
Figure & Table 4.8: Total Number of Online Metro/Bus Tickets Purchased
Transaction Volume PC-based only (m) Split by 8 Key Regions 2018-2023 . 37
4.3.3 Online Metro/Bus Ticket Transaction Value . 38
Figure & Table 4.9: Total Online Metro/Bus Ticketing Transaction Value ($m) Split
by 8 Key Regions 2018-2023. 38
4.4 Sports Events Ticketing Forecasts . 39
4.4.1 Online Sports Events Ticketing Users . 39
Figure & Table 4.10: Number of Users Who Use Online Sports Events Ticketing
(m) Split by 8 Key Regions 2018-2023. 39
4.4.2 Online Sports Events Ticketing Transaction Volume . 40
Figure & Table 4.11: Total Number of Online Sports Events Tickets Purchased
Transaction Volume (m) 2018-2023 . 40
4.4.3 Online Sports Events Ticketing Transaction Value . 41
Figure & Table 4.12: Number of Online Sports Events Tickets Purchased
Transaction Value PC based only (m) Split by 8 Key Regions 2018-2023 . 41
4.5 Entertainment Events Ticketing Forecasts . 42
4.5.1 Online Entertainment Ticketing Users . 42
Figure & Table 4.13: Number of Users Who Use Online Entertainment Events
Ticketing (m) Split by 8 Key Regions 2018-2023 . 42
4.5.2 Online Entertainment Events Mobile Ticketing Transactions 43
Figure & Table 4.14: Number of Online Entertainment Events Tickets Purchased
Transaction Volume (m) Split by 8 Key Regions 2018-2023 . 43
4.5.3 Online Entertainment Events Ticketing Transaction Value . 44
Figure & Table 4.15: Number of Online Entertainment Events Tickets Purchased
Transaction Value (m) Split by 8 Key Regions 2018-2023 . 44

5. NFC Ticketing Forecasts: Key Takeaways

5.1 NFC Ticketing Users . 46
Figure & Table 5.1: Total Mobile Phone Users Who Use NFC Ticketing (m) Split
by 8 Key Regions 2018-2023. 46
5.2 NFC Ticketing Transaction Volume . 47
Figure & Table 5.2: NFC Tickets Purchased or Validated Transaction Volume (m)
Split by 8 Key Regions 2018-2023 . 47
5.3 NFC Ticketing Transaction Value . 48
Figure & Table 5.3: Total Transaction Value of NFC Tickets Purchased ($m) Per
Annum Split by 8 Key Regions 2018-2023 . 48
Figure 5.4: NFC Ticketing Transaction Value, Split by Segment (%), 2023 . 48

6. Ticketing Chatbots: Forecasts & Key Takeaways

6.1 Introduction . 50
6.1.1 Ticketing Messaging Application Chatbots Accessed . 50
Figure & Table 6.1: Number of Messenger-based Chatbots Accessed per Annum,
Which are Used for Ticketing Applications (m) Split by 8 Key Region 2018-2023 50
6.1.2 Ticketing Transactions via Chatbot Applications . 51
Figure & Table 6.2: Total Ticketing Based Transaction Value Spend via Chatbots
($m), Split by 8 Key Regions 2018-2023 . 51

 

Deep Dive Strategy & Competition 2019-2023

1. Mobile & Online Ticketing: Market Dynamics

1.1 Introduction . 7
1.1.1 Mobile Ticketing Definition . 7
1.1.2 Online Ticketing . 7
1.2 Current Market Status . 8
1.2.1 The Rise & Rise of eCommerce . 8
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 8
1.2.2 Mobile & Online Ticketing: User Adoption . 8
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 9
1.2.3 Segment Analysis: Transport Ticketing . 10
Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume
(m) 2015-2018 . 11
i. Juniper’s View: Transport Ticketing Outlook . 11
1.2.4 Segment Analysis: Events Ticketing . 12
Figure 1.4: Mobile & Online Events Ticketing Users (m), Transaction Volume (m)
2015-2018 . 12
Figure 1.5: Live Nation Entertainment, Proportion of Sales per Channel, (%),
2017 . 12
i. Juniper’s View: Events Ticketing Outlook . 13
1.2.5 Segment Analysis: Contactless Ticketing. 13
i. Contactless Mobile Device & Card Adoption . 13
Figure 1.6: Number of Contactless-enabled Mobile Handsets (including FeliCa),
Addressable Base for Contactless Ticketing Wearables (m) & Number of
Contactless Payment Cards in Issue (m) Global Data 2015-2018 . 14
Figure 1.7: Journeys Made Using Contactless Cards (m) TfL Network, Split by
Bus/Tube & Rail, 2013-2018 . 14
Figure 1.8: NFC Rail Ticketing Users (m) & NFC Metro & Bus Ticketing Users (m)
2015-2018 . 15
ii. Juniper’s View: Mobile Contactless Ticketing . 15
1.3 Regional Analysis: Growth Drivers & Trends . 15
Figure 1.9: Juniper Competitive Web ? Ticketing Regional Analysis . 16
1.3.1 North America . 16
i. US . 16
ii. Canada . 17
1.3.2 Latin America . 17
i. Brazil . 17
1.3.3 West Europe . 18
i. UK . 18
ii. France . 18
iii. Germany . 19
1.3.4 Central & East Europe . 19
i. Russia . 19
1.3.5 Far East & China . 20
i. China . 20
1.3.6 Indian Subcontinent . 20
i. India . 20
1.3.7 Rest of Asia Pacific . 21
i. Singapore . 21
1.3.8 Africa & Middle East . 21
i. Saudi Arabia . 21
1.4 Digital Ticketing Market Trends & Disruption . 22
1.4.1 Continued Dominance of Mobile First . 22
Figure 1.10: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of
Total), Selected Countries, October 2018 . 22
Figure 1.11: IATA Global Passenger Survey 2018, Selected Outputs . 22
i. Future Outlook . 23
1.4.2 MaaS & the Future of Ticketing . 23
i. Benefits of MaaS . 23
ii. Current MaaS Deployment Level . 24
iii. Implications for Ticketing . 25
iv. Future Outlook . 26
1.4.3 The Growth of Wearable Ticketing . 26
Figure 1.12: Number of Smart Wearables Used for Ticket Purchase (m), Global,
2015-2018 . 27
Figure 1.13: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 27
i. Juniper’s View . 27
1.4.4 Chatbots & Ticketing . 27
i. Challenges to Use in Ticketing . 28
ii. Future Outlook . 28
Figure 1.14: Number of Messenger-based Chatbots Accessed per Annum, Which
are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023 . 29
1.4.5 Voice Assistant Ticketing . 29
Figure 1.16: Adobe Voice Assistants Survey, Key Findings . 30
i. Challenges to Use in Ticketing . 30
ii. Future Outlook . 31
1.4.6 Blockchain Impact in Ticketing Fraud . 31
Case Study: Ticketmaster Purchases UPGRADED . 32
i. Challenges to Use in Ticketing . 32
ii. Future Outlook . 33
1.4.7 Account-based Ticketing . 33
i. Future Outlook: Juniper’s View . 33
1.4.8 IoT & Ticketing . 34
i. Challenges to Use in Ticketing . 35
ii. Future Outlook . 35

2. Ticketing: Future Outlook, Roadmap & Market Disruptors

2.1 Digital Ticketing: Market Outlook . 37
2.1.1 Growth Phase Analysis for Ticketing . 37
Figure 2.1: Ticketing Transactions (m), Mobile vs Online Channel 2015-2018 . 37
Figure 2.2: Juniper Phased Evolution Model: Growth Curve for Mobile, Online &
Wearable Ticketing . 38
2.1.2 Digital Ticketing: Juniper Roadmap . 39
Figure 2.3: Juniper Roadmap - Digital Ticketing Future . 39
i. Short Term Outlook . 39
ii. Long Term Outlook . 39
2.2 Digital Ticketing: Disruptors & Challengers Quadrant . 40
2.2.1 Introduction . 40
Figure 2.4: Juniper Disruptors & Challengers Quadrant ? Digital Ticketing . 40
2.2.2 Landscape Analysis . 41
i. Disruptors . 41
ii. Nascent . 42
iii. Catalysts . 43
iv. Embryonic Stakeholders . 45

3. Competitive Landscape: Vendor Analysis & Matrix

3.1 Player Landscape & Analysis . 48
Figure 3.1: Ticketing Vendor Types . 48
Table 3.2: Vendors Profiled in Juniper Leaderboards . 48
3.1.1 Player Analysis Criteria: Contactless Ticketing . 49
Table 3.3: Contactless Ticketing Player Capability Criteria . 49
3.1.2 Player Analysis Criteria: Mobile Ticketing . 50
Table 3.4: Mobile Ticketing Player Capability Criteria . 50
3.2 Vendor Analysis: Capability Assessment & Market
Positioning . 51
3.2.1 Juniper Leaderboard: Contactless Ticketing . 51
Figure 3.5: Contactless Ticketing Leaderboard . 51
Table 3.6: Contactless Ticketing Vendor Scoring Heatmap . 52
i. Vendor Groupings . 53
3.2.2 Juniper Leaderboard: Mobile Ticketing . 55
Figure 3.7: Mobile Ticketing Leaderboard: Transport & Events . 55
Table 3.8: Mobile Ticketing Vendor Scoring Heatmap . 56
i. Vendor Groupings . 57
3.2.3 Limitations & Interpretations . 59
3.3 Mobile & Online Ticketing Movers & Shakers . 60
3.4 Selected Vendor Profiles. 62
3.4.1 CTS . 62
i. Corporate . 62
Table 3.9: Cubic Corporation Financial Snapshot, $m, 2016-2018. 62
ii. Geographic Spread . 62
iii. Key Clients & Strategic Partnerships . 62
iv. High Level View of Offerings . 62
v. Juniper’s View: CTS Key Strengths & Strategic Development Opportunities . 63
3.4.2 Gemalto . 63
i. Corporate . 63
Table 3.10: Gemalto Financial Snapshot, (?m) 2016-2017 (FYE 31st December) 64
ii. Geographic Spread . 64
iii. Key Clients & Strategic Partnerships . 64
iv. High Level View of Offerings . 64
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 65
3.4.3 Giesecke+Devrient . 65
i. Corporate . 65
Table 3.11: G+D Financial Snapshot, (?m) 2016-2017 (FYE 31st December) . 66
ii. Geographic Spread . 66
iii. Key Clients & Strategic Partnerships . 66
iv. High Level View of Offerings . 66
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 67
3.4.4 NXP . 67
i. Corporate . 67
Table 3.12: NXP Financial Snapshot, ($m) 2015-2017 . 67
ii. Geographic Spread . 67
iii. Key Clients & Strategic Partnerships . 67
iv. High Level View of Offerings . 68
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 68
3.4.5 Rambus . 69
i. Corporate . 69
Table 3.13: Rambus Financial Snapshot, ($m) 2016-2017 (FYE 30th
September) . 69
ii. Geographic Spread . 69
iii. Key Clients & Strategic Partnerships . 69
iv. High Level View of Offerings . 70
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 70
3.4.6 Bytemark. 71
i. Corporate . 71
ii. Geographic Spread . 71
iii. Key Clients & Strategic Partnerships . 71
iv. High Level of View Offerings . 71
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 72
3.4.7 Masabi . 72
i. Corporate . 72
Table 3.14: Masabi Funding Rounds . 73
ii. Geographic Spread . 73
iii. Key Clients & Strategic Partnerships . 73
iv. High Level View of Offerings . 73
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 74
3.4.8 Maoyan. 74
i. Corporate . 74
Table 3.15: Maoyan Financial Snapshot, ($m) 2015-2017 . 74
ii. Geographic Spread . 75
iii. Key Clients & Strategic Partners . 75
iv. High Level View of Offerings . 75
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 75
3.4.9 moovel . 76
i. Corporate . 76
ii. Geographic Spread . 76
iii. Key Clients & Strategic Partnerships . 76
iv. High Level View of Offerings . 77
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 77
3.4.10 Live Nation Entertainment . 78
i. Corporate . 78
Table 3.16: Live Nation Entertainment Financial Snapshot, ($m) 2015-2017. 78
ii. Geographic Spread . 78
iii. Key Clients & Partnerships . 78
iv. High Level View of Offerings . 78
v. Juniper’s View: Key Strengths & Strategic Opportunities . 79
3.4.11 Wizway Solutions . 79
i. Corporate . 79
ii. Geographic Spread . 79
iii. Key Clients & Strategic Partnerships . 80
iv. High Level View of Offerings . 80
v. Juniper’s View: Key Strengths & Strategic Opportunities . 80
3.4.12 StubHub . 81
i. Corporate . 81
Table 3.17: StubHub Financial Snapshot, ($m) 2015-2017 . 81
ii. Geographic Spread . 81
iii. Key Clients & Strategic Partners . 81
iv. High Level View of Offerings . 81
v. Juniper’s View: Key Strengths & Strategic Development Opportunities . 82

AIR TICKETING

1. Air Ticketing Market Dynamics & Sector Outlook

1.1 Introduction . 4
1.1.1 Mobile Ticketing Definition . 4
1.1.2 Online Ticketing . 4
1.2 Current Market Status . 5
1.2.1 The Rise & Rise of eCommerce . 5
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 5
1.2.2 Mobile & Online Ticketing: User Adoption . 5
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 6
1.2.3 Segment Analysis: Transport Ticketing . 7
Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume
(m) 2015-2018 . 8
i. Juniper’s View: Transport Ticketing Outlook . 8
1.3 Digital Ticketing Market Trends & Disruption . 9
1.3.1 Continued Dominance of Mobile First . 9
Figure 1.4: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 9
Figure 1.5: IATA Global Passenger Survey 2018, Selected Outputs . 9
i. Future Outlook . 10
1.3.2 MaaS & the Future of Ticketing . 10
i. Benefits of MaaS . 10
ii. Current MaaS Deployment Level . 11
iii. Implications for Ticketing . 12
iv. Future Outlook. 13
1.3.3 Chatbots & Ticketing . 13
i. Challenges to Use in Ticketing . 14
ii. Future Outlook . 14
Figure 1.6: Number of Messenger-based Chatbots Accessed per Annum, Which
are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023 . 15
1.3.4 Voice Assistant Ticketing . 15
Figure 1.7: Adobe Voice Assistants Survey, Key Findings . 16
i. Challenges to Use in Ticketing . 16
ii. Future Outlook . 16

2. Air Ticketing: Market Forecast Summary

2.1 Mobile Airline Ticketing Forecasts . 19
2.1.1 Mobile Boarding Passes Issued . 19
Figure & Table 2.1: Total Number of Airline Boarding Passes Delivered/Validated
via Mobile (m) Split by 8 Key Regions 2018-2023 . 19
2.1.2 Airline Mobile Ticketing Purchasing & Booking . 20
Figure & Table 2.2: Total Mobile Phone Users (m) Who Book & Purchase Airline
Tickets, Split by 8 Key Regions 2018-2023 . 20
2.1.3 Total Airline Mobile Ticketing Transaction Value . 21
Figure & Table 2.3: Total Mobile Air Ticketing Transaction Value ($m) (for
eTickets with Mobile Boarding Passes) Split by 8 Key Regions 2018-2023 . 21
2.2 Online Airline Ticketing Forecasts . 22
2.2.1 Online Air Ticketing Users . 22
Figure & Table 2.4: Number of Users Who Use Airline Online Ticketing (m) Split
by 8 Key Regions 2018-2023 . 22
2.2.2 Number of Boarding Passes Issued . 23
Figure & Table 2.5: Total Airline Passenger eTickets/Boarding Passes Issued (m)
Split by 8 Key Regions 2018-2023 . 23
2.2.3 Total Airline eTicketing Transaction Value . 24
Figure & Table 2.6: Total Airline eTicketing Transaction Value ($m) Split by 8 Key
Regions 2018-2023 . 24

EVENTS TICKETING

1. Events Ticketing: Market Dynamics & Sector Outlook

1.1 Introduction . 4
1.1.1 Mobile Ticketing Definition . 4
1.1.2 Online Ticketing . 4
1.2 Current Market Status . 4
1.2.1 The Rise & Rise of eCommerce . 5
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 5
1.2.2 Mobile & Online Ticketing: User Adoption . 5
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 6
1.2.3 Segment Analysis: Events Ticketing . 6
Figure 1.3: Mobile & Online Events Ticketing Users (m), Transaction Volume (m)
2015-2018 . 7
Figure 1.4: Live Nation Entertainment, Proportion of Sales per Channel, (%),
2017 . 7
i. Juniper’s View: Events Ticketing Outlook . 8
1.3 Digital Ticketing Market Trends & Disruption . 8
1.3.1 Continued Dominance of Mobile First . 8
Figure 1.5: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 8
Figure 1.6: IATA Global Passenger Survey 2018, Selected Outputs . 9
i. Future Outlook . 9
1.3.2 Chatbots & Ticketing . 9
i. Challenges to Use in Ticketing . 10
ii. Future Outlook . 10
Figure 1.7: Number of Messenger-based Chatbots Accessed per Annum, Which
are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023 . 11
1.3.3 Voice Assistant Ticketing . 11
Figure 1.8: Adobe Voice Assistants Survey, Key Findings . 12
i. Challenges to Use in Ticketing . 12
ii. Future Outlook . 13
1.3.4 Blockchain Impact in Ticketing Fraud . 13
Case Study: Ticketmaster Purchases UPGRADED . 14
i. Challenges to Use in Ticketing . 14
ii. Future Outlook . 15

2. Events Ticketing: Market Forecast Summary

2.1 Mobile Events Ticketing Forecasts . 17
2.1.1 Sports Events Mobile Ticketing Users . 17
Figure & Table 2.1: Total Mobile Phone Users (m) Who Use Sports Events Mobile
Ticketing, Split by 8 Key Regions 2018-2023 . 17
2.1.2 Sports Events Ticketing Transaction Volume . 18
Figure & Table 2.2: Total Number of Sports Events Mobile Tickets Transaction
Volume (m) Delivered vs Purchased per Annum, 2018-2023 . 18
2.1.3 Sports Events Ticketing Transaction Value . 19
Figure & Table 2.3: Total Number of Sports Events Mobile Tickets Transaction
Value ($m) Delivered vs Purchased per Annum, Split by 8 Key Regions 2018-
2023 . 19
2.1.4 Entertainment Events Mobile Ticketing Users . 20
Figure & Table 2.4: Total Mobile Phone Users (m) Who Use Entertainment Events
Mobile Ticketing Split by 8 Key Regions 2018-2023 . 20
2.1.5 Entertainment Events Mobile Ticketing Transactions . 21
Figure & Table 2.5: Total Number of Entertainment Events Mobile Tickets
Transaction Volume (m) Delivered vs Purchased per Annum, 2018-2023 . 21
2.1.6 Entertainment Events Ticketing Transaction Value . 22
Figure & Table 2.6: Total Number of Entertainment Events Mobile Tickets
Transaction Value ($m) Delivered vs Purchased per Annum, 2018-2023 . 22
Figure 2.7: Entertainment Events Average mTicket Price ($), Split by 8 Key
Regions, 2023 . 22
2.2 Online Events Ticketing Forecasts . 23
2.2.1 Online Sports Events Ticketing Users . 23
Figure & Table 2.8: Number of Users Who Use Online Sports Events Ticketing
(m) Split by 8 Key Regions 2018-2023. 23
2.2.2 Online Sports Events Ticketing Transaction Volume . 24
Figure & Table 2.9: Total Number of Online Sports Events Tickets Purchased
Transaction Volume (m) 2018-2023 . 24
2.2.3 Online Sports Events Ticketing Transaction Value . 25
Figure & Table 2.10: Number of Online Sports Events Tickets Purchased
Transaction Value PC based only (m) Split by 8 Key Regions 2018-2023 . 25
2.2.4 Online Entertainment Ticketing Users . 26
Figure & Table 2.11: Number of Users Who Use Online Entertainment Events
Ticketing (m) Split by 8 Key Regions 2018-2023 . 26
2.2.5 Online Entertainment Events Mobile Ticketing Transactions 27
Figure & Table 2.12: Number of Online Entertainment Events Tickets Purchased
Transaction Volume (m) Split by 8 Key Regions 2018-2023 . 27
2.2.6 Online Entertainment Events Ticketing Transaction Value . 28
Figure & Table 2.13: Number of Online Entertainment Events Tickets Purchased
Transaction Value (m) Split by 8 Key Regions 2018-2023 . 28

Metro & Bus Ticketing

1. Metro & Bus Ticketing: Market Dynamics & Sector Outlook

1.1 Introduction . 4
1.1.1 Mobile Ticketing Definition . 4
1.1.2 Online Ticketing . 4
1.2 Current Market Status . 4
1.2.1 The Rise & Rise of eCommerce . 5
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 5
1.2.2 Mobile & Online Ticketing: User Adoption . 5
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 6
1.2.3 Segment Analysis: Transport Ticketing . 6
Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume
(m) 2015-2018 . 8
i. Juniper’s View: Transport Ticketing Outlook . 8
1.3 Digital Ticketing Market Trends & Disruption . 9
1.3.1 Continued Dominance of Mobile First . 9
Figure 1.4: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 9
Figure 1.5: IATA Global Passenger Survey 2018, Selected Outputs . 9
i. Future Outlook . 10
1.3.2 MaaS & the Future of Ticketing . 10
i. Benefits of MaaS . 10
ii. Current MaaS Deployment Level . 11
iii. Implications for Ticketing . 12
iv. Future Outlook. 13
1.3.3 The Growth of Wearable Ticketing . 13
Figure 1.6: Number of Smart Wearables Used for Ticket Purchase (m), Global,
2015-2018 . 14
Figure 1.7: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 14
i. Juniper’s View . 14
1.3.4 Account-based Ticketing . 14
i. Future Outlook: Juniper’s View . 15
1.3.5 IoT & Ticketing . 15
i. Challenges to Use in Ticketing . 16
ii. Future Outlook . 16

2. Metro Ticketing: Market Forecast Summary

2.1 Metro/Bus Mobile Ticketing Forecasts . 18
2.1.1 Mobile Metro/Bus Ticketing User Forecast . 18
Figure & Table 2.1: Total Mobile Phone Users (m) Who Use Metro/Bus Mobile
Ticketing, Split by 8 Key Regions 2018-2023 . 18
2.1.2 Mobile Metro/Bus Ticketing Transaction Volume . 19
Figure & Table 2.2: Total Number of Metro/Bus Mobile Tickets
Delivered/Purchased (m) Split by 8 Key Regions 2018-2023 . 19
2.1.3 Mobile Metro/Bus Ticketing Transaction Value . 20
Figure & Table 2.3: Total Metro/Bus Mobile Ticketing Transaction Value ($m) Split
by 8 Key Regions 2018-2023 . 20
2.2 Metro/Bus Online Ticketing Forecasts . 21
2.2.1 Online Metro/Bus Ticketing Users . 21
Figure & Table 2.4: Number of Users Who Use Online Metro/Bus Ticketing (m)
Split by 8 Key Regions 2018-2023 . 21
2.2.2 Online Metro/Bus Ticket Transaction Volume . 22
Figure & Table 2.5: Total Number of Online Metro/Bus Tickets Purchased
Transaction Volume PC-based only (m) Split by 8 Key Regions 2018-2023 . 22
2.2.3 Online Metro/Bus Ticket Transaction Value . 23
Figure & Table 2.6: Total Online Metro/Bus Ticketing Transaction Value ($m) Split
by 8 Key Regions 2018-2023. 23

CONTACTLESS MOBILE TICKETING

1. Contactless Mobile Ticketing: Market Dynamics & Sector Outlook

1.1 Introduction . 3
1.1.1 Mobile Ticketing Definition . 3
1.2 Current Market Status . 3
1.2.1 Mobile & Online Ticketing: User Adoption . 3
Figure 1.1: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 4
1.2.2 Segment Analysis: Contactless Ticketing. 4
i. Contactless Mobile Device & Card Adoption . 5
Figure 1.2: Number of Contactless-enabled Mobile Handsets (including FeliCa),
Addressable Base for Contactless Ticketing Wearables (m) & Number of
Contactless Payment Cards in Issue (m) Global Data 2015-2018 . 5
Figure 1.3: Journeys Made Using Contactless Cards (m) TfL Network, Split by
Bus/Tube & Rail, 2013-2018 . 6
Figure 1.4: NFC Rail Ticketing Users (m) & NFC Metro & Bus Ticketing Users (m)
2015-2018 . 6
ii. Juniper’s View: Mobile Contactless Ticketing . 7
1.3 Digital Ticketing Market Trends & Disruption . 7
1.3.1 Continued Dominance of Mobile First . 7
Figure 1.5: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 7
Figure 1.6: IATA Global Passenger Survey 2018, Selected Outputs . 8
i. Future Outlook . 8
1.3.2 The Growth of Wearable Ticketing . 8
Figure 1.7: Number of Smart Wearables Used for Ticket Purchase (m), Global,
2015-2018 . 9
Figure 1.8: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 9
i. Juniper’s View . 9
1.3.3 Account-based Ticketing . 10
i. Future Outlook: Juniper’s View . 10
1.3.4 IoT & Ticketing . 10
i. Challenges to Use in Ticketing . 11
ii. Future Outlook . 12

2. Contactless Mobile Ticketing: Market Forecast Summary

2.1 Ticketing Users . 14
Figure & Table 2.1: Total Mobile Phone Users Who Use NFC Ticketing (m) Split
by 8 Key Regions 2018-2023 . 14
2.2 NFC Ticketing Transaction Volume . 15
Figure & Table 2.2: NFC Tickets Purchased or Validated Transaction Volume (m)
Split by 8 Key Regions 2018-2023 . 15
2.3 NFC Ticketing Transaction Value . 16
Figure & Table 2.3: Total Transaction Value of NFC Tickets Purchased ($m) Per
Annum Split by 8 Key Regions 2018-2023 . 16
Figure 2.4: NFC Ticketing Transaction Value, Split by Segment (%), 2023 . 16

RAIL TICKETING

1. Rail Ticketing: Market Dynamics & Sector Outlook

1.1 Introduction . 4
1.1.1 Mobile Ticketing Definition . 4
1.1.2 Online Ticketing . 4
1.2 Current Market Status . 5
1.2.1 The Rise & Rise of eCommerce . 5
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 5
1.2.2 Mobile & Online Ticketing: User Adoption . 5
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 6
1.2.3 Segment Analysis: Transport Ticketing . 7
Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume
(m) 2015-2018 . 8
i. Juniper’s View: Transport Ticketing Outlook . 8
1.3 Digital Ticketing Market Trends & Disruption . 9
1.3.1 Continued Dominance of Mobile First . 9
Figure 1.4: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 9
Figure 1.5: IATA Global Passenger Survey 2018, Selected Outputs . 9
i. Future Outlook . 10
1.3.2 MaaS & the Future of Ticketing . 10
i. Benefits of MaaS . 10
ii. Current MaaS Deployment Level . 11
iii. Implications for Ticketing . 12
iv. Future Outlook. 13
1.3.3 The Growth of Wearable Ticketing . 13
Figure 1.6: Number of Smart Wearables Used for Ticket Purchase (m), Global,
2015-2018 . 14
Figure 1.7: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 14
i. Juniper’s View . 14
1.3.4 Chatbots & Ticketing . 14
i. Challenges to Use in Ticketing . 15
ii. Future Outlook . 15
Figure 1.8: Number of Messenger-based Chatbots Accessed per Annum, Which
are Used for Ticketing Applications (m), Split by 8 Key Regions, 2023 . 16
1.3.5 Account-based Ticketing . 16
i. Future Outlook: Juniper’s View . 16
1.3.6 IoT & Ticketing . 17
i. Challenges to Use in Ticketing . 18
ii. Future Outlook . 18

2. Rail Ticketing: Market Forecast Summary

2.1 Mobile Rail Ticketing Forecasts . 20
2.1.1 Mobile Rail Ticketing User Forecast . 20
Figure & Table 2.1: Total Mobile Phone Users (m) Who Use Rail Mobile Ticketing,
Split by 8 Key Regions 2018-2023 . 20
2.1.2 Rail Mobile Ticketing Transaction Volume . 21
Figure & Table 2.2: Total Number of Rail Mobile Tickets (m) Delivered vs
Purchased per Annum 2018-2023. 21
2.1.3 Rail Mobile Ticketing Transaction Value . 22
Figure & Table 2.3: Total Rail Mobile Ticketing Transaction Value ($m) Delivered
vs Purchased 2018-2023 . 22
2.2 Online Rail Ticketing Forecasts . 23
2.2.1 Online Rail Ticketing Users . 23
Figure & Table 2.4: Number of Users Who Use Online Rail Ticketing (m) Split by
8 Key Regions 2018-2023 . 23
2.2.2 Online Rail Ticket Transaction Volume . 24
Figure & Table 2.5: Total Number of Online Rail Tickets Purchased Transaction
Volume (m) Split by 8 Key Regions 2018-2023 . 24
2.2.3 Online Rail Ticketing Transaction Value . 25
Figure & Table 2.6: Total Online Rail Ticketing Transaction Value ($m) Split by 8
Key Regions 2018-2023 . 25

TRANSPORT TICKETING

1. Transport Ticketing: Market Dynamics & Sector Outlook

1.1 Introduction . 4
1.1.1 Mobile Ticketing Definition . 4
1.1.2 Online Ticketing . 4
1.2 Current Market Status . 4
1.2.1 The Rise & Rise of eCommerce . 5
Figure 1.1: Total Revenues ($bn), Selected Leading Online Storefronts, 2015-
2017 . 5
1.2.2 Mobile & Online Ticketing: User Adoption . 5
Figure 1.2: Number of Mobile & Online Ticketing Users (m), Split by Vertical,
2017 . 6
1.2.3 Segment Analysis: Transport Ticketing . 7
Figure 1.3: Mobile & Online Transport Ticketing Users (m), Transaction Volume
(m) 2015-2018 . 8
i. Juniper’s View: Transport Ticketing Outlook . 8
1.3 Digital Ticketing Market Trends & Disruption . 9
1.3.1 Continued Dominance of Mobile First . 9
Figure 1.4: Mobile vs Desktop vs Tablet Internet Usage Comparison (% of Total),
Selected Countries, October 2018 . 9
Figure 1.5: IATA Global Passenger Survey 2018, Selected Outputs . 9
i. Future Outlook . 10
1.3.2 MaaS & the Future of Ticketing . 10
i. Benefits of MaaS . 10
ii. Current MaaS Deployment Level . 11
iii. Implications for Ticketing . 12
iv. Future Outlook. 13
1.3.3 The Growth of Wearable Ticketing . 13
Figure 1.6: Number of Smart Wearables Used for Ticket Purchase (m), Global,
2015-2018 . 14
Figure 1.7: Apple Smartwatch Installed Base per Annum (m), 2017-2022 . 14
i. Juniper’s View . 14
1.3.4 Account-based Ticketing . 14
i. Future Outlook: Juniper’s View . 15
1.3.5 IoT & Ticketing . 15
i. Challenges to Use in Ticketing . 16
ii. Future Outlook . 16

2. Transport Ticketing: Market Forecast Summary

2.1 Mobile Ticketing Forecasts . 18
2.1.1 Airline Ticketing Forecasts . 18
i. Mobile Boarding Passes Issued . 18
Figure & Table 2.1: Total Number of Airline Boarding Passes Delivered/Validated
via Mobile (m) Split by 8 Key Regions 2018-2023 . 18
ii. Airline Mobile Ticketing Purchasing & Booking . 19
Figure & Table 2.2: Total Mobile Phone Users (m) Who Book & Purchase Airline
Tickets, Split by 8 Key Regions 2018-2023 . 19
iii. Total Airline Mobile Ticketing Transaction Value . 20
Figure & Table 2.3: Total Mobile Air Ticketing Transaction Value ($m) (for
eTickets with Mobile Boarding Passes) Split by 8 Key Regions 2018-2023 . 20
2.1.2 Rail Ticketing Forecasts . 21
i. Mobile Rail Ticketing User Forecast . 21
Figure & Table 2.4: Total Mobile Phone Users (m) Who Use Rail Mobile Ticketing,
Split by 8 Key Regions 2018-2023 . 21
ii. Rail Mobile Ticketing Transaction Volume . 22
Figure & Table 2.5: Total Number of Rail Mobile Tickets (m) Delivered vs
Purchased per Annum 2018-2023 . 22
iii. Rail Mobile Ticketing Transaction Value . 23
Figure & Table 2.6: Total Rail Mobile Ticketing Transaction Value ($m) Delivered
vs Purchased 2018-2023 . 23
2.1.3 Metro/Bus Mobile Ticketing Forecasts . 24
i. Mobile Metro/Bus Ticketing User Forecast . 24
Figure & Table 2.7: Total Mobile Phone Users (m) Who Use Metro/Bus Mobile
Ticketing, Split by 8 Key Regions 2018-2023 . 24
ii. Mobile Metro/Bus Ticketing Transaction Volume . 25
Figure & Table 2.8: Total Number of Metro/Bus Mobile Tickets
Delivered/Purchased (m) Split by 8 Key Regions 2018-2023 . 25
iii. Mobile Metro/Bus Ticketing Transaction Value . 26
Figure & Table 2.9: Total Metro/Bus Mobile Ticketing Transaction Value ($m) Split
by 8 Key Regions 2018-2023. 26
2.2 Online Ticketing Forecasts . 27
2.2.1 Airline Ticketing Forecasts . 27
i. Online Air Ticketing Users . 27
Figure & Table 2.10: Number of Users Who Use Airline Online Ticketing (m) Split
by 8 Key Regions 2018-2023. 27
ii. Number of Boarding Passes Issued . 28
Figure & Table 2.11: Total Airline Passenger eTickets/Boarding Passes Issued
(m) Split by 8 Key Regions 2018-2023. 28
iii. Total Airline eTicketing Transaction Value . 29
Figure & Table 2.12: Total Airline eTicketing Transaction Value ($m) Split by 8
Key Regions 2018-2023 . 29
2.2.2 Rail Ticketing Forecasts . 30
i. Online Rail Ticketing Users . 30
Figure & Table 2.13: Number of Users Who Use Online Rail Ticketing (m) Split by
8 Key Regions 2018-2023 . 30
ii. Online Rail Ticket Transaction Volume . 31
Figure & Table 2.14: Total Number of Online Rail Tickets Purchased Transaction
Volume (m) Split by 8 Key Regions 2018-2023 . 31
iii. Online Rail Ticketing Transaction Value . 32
Figure & Table 2.15: Total Online Rail Ticketing Transaction Value ($m) Split by 8
Key Regions 2018-2023 . 32
2.2.3 Metro/Bus Ticketing Forecasts . 33
i. Online Metro/Bus Ticketing Users . 33
Figure & Table 2.16: Number of Users Who Use Online Metro/Bus Ticketing (m)
Split by 8 Key Regions 2018-2023 . 33
ii. Online Metro/Bus Ticket Transaction Volume . 34
Figure & Table 2.17: Total Number of Online Metro/Bus Tickets Purchased
Transaction Volume PC-based only (m) Split by 8 Key Regions 2018-2023 . 34
iii. Online Metro/Bus Ticket Transaction Value . 35
Figure & Table 2.18: Total Online Metro/Bus Ticketing Transaction Value ($m)
Split by 8 Key Regions 2018-2023 . 35

 

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