サマリー
この調査レポートは、サービスプロバイダがメッセージストレージの問題にどのように対処しようとしているかと、今後2年間の市場傾向に注目している。取りうるソリューションを比較分析し、今後1年半で起こりそうな事項について分析している。
A little over 10 years ago business specialists were touting the benefits of the paperless office, an enterprise Mecca that has long been touted as both ecologically and organizationally sound. And while it is doubtful that paper will ever be eradicated from our lives, the fact is that electronic messaging has, indeed, enabled today's worker to move away from a dependence on paper.
The catch, however, is maintaining a permanent record of all those electronic messages. In the beginning, it was just corporate email. Then it grew to private email, IM, text messaging and short messaging service (SMS). Now, it includes hundreds of different applications, networks, devices and operating systems, and users have been sold on the concept of infinite capacity.
One study shows that 60 percent of enterprises consider the growth in email storage to be a major concern. Another report found that larger email inboxes are forcing enterprises to upgrade their messaging infrastructure "much more frequently" than they had anticipated.
Almost 80 percent of enterprises in one survey indicated that they plan to upgrade their messaging storage systems earlier than planned because of the growth of rich media applications and "big data," created by large video, high-definition and other similar file attachments. Interestingly, the very solution to the "paperless office" seems to have created an entire slew of new problems, many of which service providers need to address sooner rather than later in order to meet service-level agreements (SLAs) and ensure customer satisfaction.
There is little question that today's enterprise worker expects instant communication, whether in the form of email, IM, SMS or social networking. Such rapid-fire communications increase productivity and provide for easy collaboration in today's organizations. However, these solutions also can deliver harmful setbacks if proper measures aren't put in place to safeguard and easily retrieve the critical corporate data that is created through them over time.
Service providers should be working now on messaging storage solutions that encode, index and archive all forms of messaging solutions that cross their networks. Such communications should be searchable and located in a matter of seconds, and all incoming and outgoing data should be stored in a single, centralized location. The key to success is making access to such data simple and efficient for those that need to access it anytime for any legitimate reason.
Service Providers Get the Message: Storage Matters Now examines how service providers should be addressing the issue of messaging storage today, as well as expected trends over the next 24 months. It provides analysis about the enterprise verticals that most commonly are utilizing messaging storage, issues that are affecting service providers and why service providers should address messaging storage now. It also includes a comparative analysis of solutions available in the market and examines the geographic landscape of the market for service providers and trends that are likely to occur in the industry over the next 18 months.
Sample research data from the report is shown in the excerpts below:
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There are several factors contributing to the increase in email and other messaging storage. One of the biggest is the dramatic growth in mailbox size due to message retention, which is increasing due to multi-device access to the mailbox. This is leading to consumer demand for infinite storage capacity. The following excerpt shows the enterprise verticals that are most expected to increase spending for messaging storage over the next 18 months.
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