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BSS/OSS変換フォーカスグループ(ネットワーク運用支援システム・ビジネス支援システム):2023年に向けて多額の予算増加が予測される

B/OSS Transformation Focus Group: Hefty Budget Increases Expected Through 2023

 

出版社 出版年月電子版価格 ページ数
Heavy Reading
ヘビーリーディング社
2017年12月US$3,495
エンタープライズライセンス(PDF)
15

サマリー

米国調査会社ヘビーリーディング社(Heavy Reading)の調査レポート「BSS/OSS変換フォーカスグループ(ネットワーク運用支援システム・ビジネス支援システム):2023年に向けて多額の予算増加が予測される」は、BSS/OSSの専門家であるサービスプロバイダの社員との質疑応答から生まれた。フォーカスグループに対して、BSS/OSS変換の収益、採用、技術に関する12の質問を行った。その結果、サービスプロバイダの欲するものや、たとえ痛みを伴ってもなすべきであるというBSS/OSS変換への投資意向が見てとれる。

 


 

EXECUTIVE SUMMARYPDF

It's no secret that telco service providers are extremely averse to change, often to their own detriment. It's both fascinating and unique when a highly representative group of service providers say they're eager to invest money and resources into a system that completely overthrows legacy processes.

Such was the message from the overwhelming majority of service providers in Heavy Reading's Thought Leadership Council (TLC) who said to expect aggressive spending in business/operations support system (B/OSS) transformation for the foreseeable future. The majority of service providers taking part in the Q&A forum expect budget increases of at least 5 percent a year are expected for B/OSS transformation through 2023.

According to TLC participants, the biggest barrier to B/OSS transformation is resistance to change, largely brought about by legacy mindsets. One service provider describes the culture as one in which senior leadership asks engineers to figure out how they can work themselves out of a job, while the engineers are smart enough to understand what they're being asked to do.

B/OSS Transformation Focus Group: Hefty Budget Increases Expected Through 2023 was generated from a Q&A with service provider employees who are B/OSS experts. This focus group was asked 12 questions about revenue, deployment and technology related to B/OSS transformation. The results clearly indicate that service providers want and are eager to invest in B/OSS transformation, even as they acknowledge doing so will not be a painless endeavor.

About 67 percent of TLC service providers will dedicate more than 15 percent of their IT budget in 2018 to B/OSS transformation, shown in the excerpt below. Further, 27 percent of panelists said their organizations will dedicate 11-15 percent of the 2018 IT budget to B/OSS transformation. It's interesting to note here that while 7 percent of participating service providers will spend 5 percent or less of the 2018 IT budget on B/OSS transformation, none of the participating service providers are decreasing B/OSS transformation budgets for 2018.

B/OSS Transformation Focus Group: Hefty Budget Increases Expected Through 2023 is published in PDF format.



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プレスリリース

[プレスリリース原文]

B/OSS Transformation Defies IT Budget Cuts

Heavy Lifting Analyst Notes
Denise Culver,
Online Research Director
12/7/2017
 
 
During a time in which telco IT departments are facing increased pressure to reduce transformation budgets, many service providers in Heavy Reading's Thought Leadership Council (TLC) say the exception to those reductions is in business/operations support system (B/OSS) transformation.

IT transformation typically accounts for about 10% of a telco's total capex. But as telcos continue to place increased focus on adding network infrastructure to cope with data traffic growth, IT increasingly has turned to transformation budgets for the necessary funds to do so.

Fifteen service providers with expertise in business support system and operations support system transformation participated in a Q&A forum, the results of which are found in the most recent report based on the Thought Leadership Council (TLC): B/OSS Transformation Focus Group: Hefty Budget Increases Expected Through 2023.

Despite the belt-tightening experienced overall in telco transformation, 60% of providers on the Council say their overall budgets for B/OSS transformation will increase by more than 5% from 2019-2023.

In 2018 alone, an overwhelming majority of service providers in our forum say they will dedicate more than 15% of their IT budget to B/OSS transformation. About half of TLC participants say the most important area of investment for their B/OSS transformation dollars is in business intelligence and analytics, and 20% identify the most important investment area as customer experience management (CEM) platforms.

The report provides additional insight into why these CSPs will continue investing in B/OSS transformation despite pressure to reduce overall transformation budgets. The overwhelming majority of TLC participants in the report say the main driver for B/OSS transformation is to find new customers, product and service offerings. More than 30% of participants say the primary driver is to meet the challenge of new competitors.

Beyond revenue and profit motives, the top goals that CSPs in the Council want to achieve through B/OSS transformation include the ability to increase operational efficiency, as well as improve service agility and/or time to market.

TLC is a Heavy Reading research initiative that consists of panels of CSP experts focused on key areas of telecom development, including B/OSS Transformation, SD-WAN, Internet of Things (IoT), Automation, 5G and Emerging Technologies & Services (Project 2025). Members participate in Q&A forums several times a year, and all information disclosed by Council members remains anonymous.

— Denise Culver, Director of Online Research, Heavy Reading

 

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