自動化のフォーカスグループ:通信サービスプロバイダが全体的なマスタープランがないままに自動化を開始 / Heavy Reading

世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

会員登録

マイページ

自動化のフォーカスグループ:通信サービスプロバイダが全体的なマスタープランがないままに自動化を開始

Automation Focus Group: CSPs Start Automating Sans Overall Master Plan

 

出版社 出版年月電子媒体価格ページ数
Heavy Reading
ヘビーリーディング社
2018年2月US$3,495
エンタープライズライセンス(PDF)
14

サマリー

米国調査会社ヘビーリーディング社(Heavy Reading)の調査レポート「自動化のフォーカスグループ:通信サービスプロバイダが全体的なマスタープランがないままに自動化を開始」は、自動化に関係するサービスプロバイダの従業員への質問に基づいている。このフォーカスグループへの自動化に関連する社内への影響、促進要因、提携関係などの10の質問を行っている。

EXECUTIVE SUMMARYPDF

Conventional wisdom dictates that communications service providers (CSPs) aren't eager to make changes to their processes and systems without a firm framework in place. It's one of several reasons that changes at the service-provider level often seem to happen at glacial speeds as compared to other industries.

But input from 11 service providers in Heavy Reading's Thought Leadership Council (TLC) indicates that trend may not be the case in terms of automation. Most of the operators on the Council are approaching automation on an ad hoc basis, foregoing the traditional mindset of developing a complete master plan before moving ahead with the types of changes automation is expected to bring.

Overall, these operators say they're doing a good job with automation despite the lack of long-term planning. Network management tops the list of functions to be automated, followed closely by incident and problem management.

Automation Focus Group: CSPs Start Automating Sans Overall Master Plan was generated from a Q&A with service provider employees who are involved with automation initiatives. This focus group was asked 10 questions about planning, likely internal impact, drivers and partners related to automation. The results clearly indicate that service providers expect positive results from automation even without following a well-developed master plan for accomplishing those results.

The following excerpt shows that 45 percent of TLC participants say their companies are implementing an automation strategy by automating discrete processes first and developing a master plan later. One TLC participant further clarified, "Billing is in progress; incident and problem management is in place; and SD-WAN fulfilment is planned. There is, however, not a comprehensive, coordinated strategy for an overall automation strategy."

Automation Focus Group: CSPs Start Automating Sans Overall Master Plan is published in PDF format.



目次

目次ファイル(PDF)

 

ページTOPに戻る

同社・類似レポート一覧

  • 同社同テーマのレポートはありません。

プレスリリース

[プレスリリース原文]

Operators Adopt Bolder Strategies for Automation

Heavy Lifting Analyst Notes
Denise Culver,
Online Research Director
2/5/2018
 

Every year, "big idea" firms release Top Ten lists of the risks facing the telecommunications industry. And every year, the telecom industry's inability to adapt or adopt new routes to innovation hovers somewhere near the top of those lists.

It's not hard to understand why. Service providers have long been tied to the framework mindset, which dictates that a process can only be agreed upon after standards bodies, vendors, operators and anyone else involved carefully and, as a result, slowly contemplates every possibility.

But at least 11 service providers in Heavy Reading's Thought Leadership Council (TLC) are bucking that trend when it comes to automation, as we found in the latest TLC report, Automation Focus Group: CSPs Start Automating Sans Overall Master Plan.

For the report, Council members who are experts in automation were asked a series of ten questions about planning, likely internal impacts, drivers and partners related to automation.

Overall, service providers in the Council believe their companies are doing a good job thus far with automation, even as the majority acknowledge that it's being deployed outside of the traditional framework mindset.

Just more than 45% of TLC participants say their companies are implementing an automation strategy by automating discrete processes first and developing a master plan later. As one TLC participant said: "Billing is in progress; incident and problem management are in place; and SD-WAN fulfilment is planned. There is, however, not a comprehensive, coordinated strategy for an overall automation strategy."

Network management tops the list of functions to be automated, followed closely by incident and problem management. Billing and fulfillment also are high on the list of processes to automate, especially when considering that some service providers want to automate only parts of their billing and fulfillment functions.

Another key takeaway from the findings published in the report is that service providers expect their automation efforts to result in workforce reductions: About 40% of Council members expect a 15-20% reduction in staff as a result of automation. These service providers also say they expect automation won't take longer than two years to implement, so the bulk of the changes expected from automation at the service provider level should start taking effect by 2020.

TLC is a Heavy Reading research initiative that consists of panels of CSP experts focused on key areas of telecom development, including B/OSS Transformation, SD-WAN, Internet of Things (IoT), 5G, Emerging Technologies & Services (Project 2025) and Automation. Members participate in Q&A forums several times a year, and all information disclosed by Council members remains anonymous.

— Denise Culver, Director of Online Research, Heavy Reading

 

あなたが最近チェックしたレポート一覧

  • 最近チェックしたレポートはありません。

お問い合せは、お電話・メール・WEBから承ります。お見積もりの作成もお気軽にご相談ください。

webからのお問い合せはこちらのフォームから承ります

office@dri.co.jp

 

ページTOPに戻る