世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

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この調査レポートは、世界のエンタープライズ・テレフォニー機器プラットフォームおよびエンドポイント市場を調査しています。市場の概況，市場全体のドライバー(成長要因) とレストレイント(阻害要因)，市場の主なトレンド(コミュニケーションシステム，各エンドポイント)，参入企業のマーケットシェア(ＩＰの回線数ベース，ＩＰの売上高ベース，ＴＤＭの回線数ベース，ＴＤＭの売上高ベース，ＩＰデスクトップフォンの回線数ベース，ＩＰデスクトップフォンの売上高ベース，デスクトップクライアントの台数ベース，デスクトップクライアントの売上高ベース)，参入企業の最近の競争上の発表，地域市場別分析(北米，ＥＭＥＡ，アジア太平洋，中南米)，ＩＰ電話システムプラットフォームの市場規模予測(金額，回線数，2009~2017年まで)，従来型電話システムプラットフォームの市場規模予測(金額，回線数，2009~2017年まで)，デスクトップＩＰ電話の市場規模予測(台数，金額，2009~2017年まで)，デスクトップクライアントの市場規模予測(金額，2009~2017年まで)などを記載しています。

This Frost & Sullivan research service titled World Enterprise Telephony Platform and Endpoint Markets identifies the drivers that are contributing to the growth of the market and the restraints that are deterring market penetration and revenue growth. It provides profiles of selected vendors and an analysis of the competitive landscape. In this research, Frost & Sullivan's expert analysts thoroughly examine the following technologies: time division multiplexing private branch exchange (TDM PBX), Internet protocol (IP PBX), IP desktop phones, softphones, and advanced UC clients.

This analysis is available through our Enterprise Communications Growth Partnership Services program. With continuous access to intelligence and resources from all seven perspectives of the Complex Business Universe, the Growth Partnership Services program ensures that you and your Growth Team™ are able to maintain a 360 Degree Perspective of the market. This comprehensive, objective information allows your company to mitigate risk, identify new opportunities, and drive effective strategies for growth.

Market Overview

The PBX is Dead! Long Live the Communications System!

The world enterprise telephony platform and endpoint markets shipped 43.2 million lines and 25.8 million Internet protocol (IP) desktop endpoints (IP desktop phones and desktop clients) in 2010. The impact of the recession was still lingering, with Europe witnessing slow recovery. Despite this, 2010 saw considerable growth in almost all categories of the world enterprise telephony platform and endpoint markets. Regardless of the decreasing popularity of time division multiplexing (TDM) systems, both TDM and IP shipment grew, triggered by overall market improvements and pent-up demand for communications systems. “Contradictory to projections made by observers over the past years, IP desktop phones showed healthy growth rates, proving that the technology is far from becoming obsolete,” notes the analyst of this research service. “In 2010, unit shipment grew at 21.5 percent to 15.7 million, and revenues at 18.5 percent to $2.25 billion.” As in 2009, many observers prematurely pronounced the death of IP desktop phones; today they are predicting the impending death of premises-based telephony platforms. Instead of this, Frost & Sullivan prefers to talk about the end of “PBX” terminology and the continuous transformation of communications architectures. In fact, since the introduction of enterprise IP telephony technologies around a decade ago, the traditional PBX platform has been completely re-designed, enhanced, and re-purposed for the ultimate benefit of the customer.

In general, cost savings due to network convergence, advanced applications and innovative UC architectures, rapid technology evolution, creative UC and telephony bundling ,and different promotional offerings were some of the main factors driving the growth of the telephony platform and endpoint market.

Premise-based Technologies Are the Most Preferred across Verticals

Although relentless advancements have been made in communication technologies today, allowing businesses to choose from multiple deployment and architectural options for enterprise telephony, including hosted and cloud-based technologies, premises-based solutions are still the most popular and dominant type of architecture among businesses of all sizes and verticals. The unfamiliarity with other technologies, the uncertainty about the benefits offered by the new delivery models, and the potential risks associated with decommissioning and/or replacing existing solutions are some of the main reasons why businesses continue to choose premises-based systems.

While Frost & Sullivan agrees that newer versions or generations of premises-based enterprise systems could be better defined as “IP communications systems”, eventually dropping the traditional “telephony/PBX platform” moniker associated with the older generations of systems, converged IP PBX systems are still deployed in the marketplace. Legacy support requirements are still high in a market where IP penetration is still far from pervasive. This is especially true when taking into account that only around 30 percent of the world SMB firms (around 95 percent of the world businesses) have implemented some sort of IP telephony. Almost all vendors (including the traditional legacy vendors) seem to understand that customers today do not stick with any particular technology or architecture. “New alternative designs offering superior value propositions are becoming very attractive to businesses of all sizes,” says the analyst. “Enterprise communications vendors willing to stay competitive cannot ignore this fact and should, therefore, try to expand their telecommunications offerings to address the changing requirements of their business customers.”

Market Sectors

Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research:

• Unified communications
• Enterprise endpoints

Technologies

The following technologies are covered in this research:

• TDM PBX
• IP PBX
• IP Desktop phones
• Softphones
• Advanced UC clients

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