世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

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この調査レポートは、世界の企業向け音声通信と統合メッセージングプラットフォームの市場を調査しています。ボイスメッセージングとユニファイドメッセージングの市場トレンド，市場のドライバー(成長要因) とレストレイント(阻害要因)，需要分析，ユニファイドメッセージングの価格トレンド，市場規模予測(2016年まで)，参入企業の競争概観とマーケットシェア，世界のユニファイドメッセージングの地域別内訳(世界４地域)，主要ベンダー11社のプロフィールを記載しています。

This Frost & Sullivan research service titled World Enterprise Voice and Unified Messaging Platform Markets provides voicemail (VM) and unified messaging (UM) vendors with a detailed look at the dynamics of a changing market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, competitive issues, and growth opportunities within the market. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: VM, UM (single-store and dual store UM), and messaging speech technologies.

This analysis is available through our Conferencing & Collaboration Growth Partnership Service program. With continuous access to intelligence and resources from all seven perspectives of the Complex Business Universe, the Growth Partnership Services program ensures that you and your Growth Team™ are able to maintain a 360 Degree Perspective of the market. This comprehensive, objective information allows your company to mitigate risk, identify new opportunities, and drive effective strategies for growth.

UM seats continue to grow due to the success of bundling programs, the inclusion of free ‘try and buy’ UM seats in different telephony systems, the smaller mark-up of additional UM seats, and the progress of new UM. Today, most messaging vendors have experienced a 50 percent to 60 percent jump in the penetration rate of their UM-ready seats. On the flip side, the entry of more market participants with lower UM license fees, increased bundling, and giving away of free messaging licenses by some telephony vendors are reducing revenues and margins. Potential users are also deterred by the relatively high costs of a full-fledged UM solution and the lack of a clear value proposition for a large user group. Additionally, there are concerns about legal and compliance issues related to discovery opportunities, security, privacy, and confidentiality of messaging access and identity management, while some vendors are still finding it difficult to develop a compelling hard-dollar return on investment (ROI) model for UM solutions. Revenue declines could have been much worse if most messaging vendors had not added greater value to their UM offerings, found new ways of generating additional revenue, educated end users about the value of UM, and relied on creative leasing and financing.

"Although UM awareness is growing, when compared to other communications and collaborations tools such as audio, Web, and videoconferencing and instant messaging, UM still has a long way to go in terms of promoting and communicating its benefits" notes the analyst. “Given this challenging scenario, Frost & Sullivan recommends the provision of a compelling ROI, support enhanced security options (messaging encryption), enabling UM solutions to become roadmaps for UC solutions, provision of different deployment options (single- and dual-store) and different migration strategies, as well as support of open standards in their messaging solution."

Technologies

The following technologies are covered in this research:

• Messaging technologies
• Speech technologies
• E-mail platforms
• Messaging access interfaces
• Video mail technologies

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