次世代キオスクとセルフサービス技術:エンターテインメント、銀行業務、行政サービス、小売り、その他のアプリケーションNext Generation Kiosks and Self-Service Technology
サマリー
Self-service kiosks, a segment of the broader self-service technology market, have seen consistent growth over the past five years and this segment is expect to continue its expansion through 2016 as consumers continue to embrace the technology. ABI Research’s Next Generation Kiosks and Self-Service Technology study provides an overview of the global kiosk market, forecasting deployments and revenue for this market through 2016. The report segments the market into seven distinct kiosk segments: entertainment, retail, municipal & government, information & other, financial, healthcare, and travel. Combined, self-service kiosks in these segments will total nearly 3.2 units in operation by 2016. What Questions Does This Report Answer?
Who Needs This Report?
目次
Section 1.
1.1. Overview of Kiosks and Self-service Technology
1.2. The Self-service Trend
1.3. Primary Kiosk Market Segments
1.4. Market Size and Forecast for Kiosks and Self-service Technology
Section 2.
2.1. Overview of the Kiosk Market
2.2. Kiosk Deployment Rationale
2.3. Increasing Revenue
2.4. Increasing Operational Efficiencies
2.5. Improving the Customer Experience
2.6. Maintaining Competitive Position
2.7. Kiosk Supply Chain
2.8. Overlapping Self-service Technologies
2.9. Digital Signage
2.10. Vending Machines
Section 3.
3.1. Retail Kiosks
3.2. Self-checkout
3.3. Benefits of Self-checkout
3.4. Challenges of Self-checkout
3.5. Deli and Other "Counter" Retail Services
3.6. Other Types of Retail Kiosks
3.7. Video Kiosks
3.8. Developments in the DVD Kiosk Segment
3.9. Photo Kiosks
3.10. Retail and Restaurants
3.11. Event and Ticketing Kiosks
3.12. Content Download Kiosks
3.13. Video Game Kiosks
3.14. Travel and Hospitality Kiosks
3.15. Airline Check-in
3.16. Car Rental
3.17. Hotel Check-in and Checkout
3.18. Financial Kiosks
3.19. Bill Payment
3.20. Coin Counting
3.21. Money Transfer and Mobile Money Transfer
3.22. Municipal/Government Kiosks
3.23. Voting
3.24. Municipal Services
3.25. Other Government Kiosk Applications
3.26. Information and Other Kiosks
3.27. Wayfinding
3.28. Human Resources
3.29. Surveys
3.30. Healthcare Kiosks
3.31. Regulatory Issues
Section 4.
4.1. Business Issues Overview
4.2. Kiosk Costs
4.3. Customer Service
4.4. iPad and Other Tablets
4.5. Consumer Adoption
4.6. Channel Conflict and Transparency
4.7. Maintenance, Service, and Physical Deployment
4.8. Mass Versus Custom
4.9. Back-office Applications
Section 5.
5.1. Diebold Inc
5.2. Fujitsu Ltd
5.3. IBM
5.4. Coinstar Inc
5.5. Eastman Kodak Company
5.6. IER
5.7. KIOSK Information Systems
5.8. Lucidiom Inc
5.9. NCR Corporation
5.10. Redbox Automated Retail LLC
5.11. Wincor Nixdorf
Section 6.
6.1. Methodology
6.2. Forecast Segmentation
6.3. Kiosk Costs
6.4. Kiosk Market - Overview
6.5. Scoping the Market: Wal-Mart Case Study
6.6. Market Forecast - Units Deployed
6.7. Market Forecast - Unit Shipments by Year
6.8. Segment Analysis
6.9. Kiosk Market Forecast by Vertical Sector
6.10. Entertainment
6.11. Financial Services
6.12. Healthcare
6.13. Information and Other Kiosks
6.14. Municipal and Government Kiosks
6.15. Retail Kiosks
6.16. Travel Kiosks
6.17. Global Market Segmentation
6.18. Asia-Pacific
6.19. Eastern Europe
6.20. Western Europe
6.21. Latin America
6.22. Middle East & Africa
6.23. North America
Section 7.
8.1. Scope of Study
8.2. Sources and Methodology
8.3. Notes
17 Tables
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1
Depoloyments of Leading Intelligent Vending Technologies, North America, Forecast: 2011 to 2016
2
Intelligent Vending Market Penetration by Application, North America, Forecast: 2011 to 2016
3
Kiosks, Cumulative Deployments, North America, Forecast: 2011 to 2016
4
Kiosks, Cumulative Deployments, by Vertical Segment, North America, Forecast: 2011 to 2016
5
Entertainment Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
6
Financial Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
7
Healthcare Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
8
Information/Other Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
9
Municipal & Government Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
10
Retail Kiosks, Annual and Cumulative Deployments, Forecast: 2011 to 2016
11
Travel Kiosks, Annual and Cumulative Deployments, 2011 to 2016
12
Kiosks, Annual and Cumulative Deployments, Asia-Pacific, Forecast: 2011 to 2016
13
Kiosks, Annual and Cumulative Deployments, Eastern Europe, Forecast: 2011 to 2016
14
Kiosks, Annual and Cumulative Deployments, Western Europe, Forecast: 2011 to 2016
15
Kiosks, Annual and Cumulative Deployments, Latin America, Forecast: 2011 to 2016
16
Kiosks, Annual and Cumulative Deployments, Middle East & Africa, Forecast: 2011 to 2016
17
Kiosks, Annual and Cumulative Deployments, North America, Forecast: 2011 to 2016
26 Charts
14 Figures
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