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【分析レポート:技術】スタッフ用のウェアラブル機器:小売業のモノのインターネット(IoT)の終端

Staff Wearables: Closing the Retail IoT loop

4Q 2017 | Technology Analysis Report | AN-2634 | 30 pages | 6 tables | 5 charts | 10 figures | PDF |

 

出版社 出版年月価格 ページ数図表数
ABI Research
ABIリサーチ
2017年10月お問い合わせください 30 21

サマリー

企業の小売りウェアラブル市場は現在、さまざまな用途での多くのデバイス利用によって大きく成長している。スマートウォッチやスマートグラスなどの機器を使用することで、従業員に在庫状況や詳細情報などの製品に関する情報を提供したり、どのような作業を完了すべきかなどを通知したりすることができる。ヒアラブル機器は、従業員同士が迅速かつ安全に通信できるようにする。すべてのウェアラブルデバイスは疑問をより迅速に解決することができるため、作業者の生産性を向上させ、ひいては顧客満足度も向上させる。

米国調査会社ABいリサーチの調査レポート「【分析レポート:技術】スタッフ用のウェアラブル機器:小売業のモノのインターネット(IoT)の終端」は、小売業の環境の一般的な変化、小売用機器がこのような変化に適合する場所、ウェアラブルの利用ケース、使用されているウェアラブル機器、小売業でのウェアラブル機器使用に関する課題などを検証している。小売業向けのウェアラブル機器を開発・提供している企業と、機器を使用している多くの小売企業について概説している。エンドユーザーチャネル毎のウェアラブル機器出荷数、業種毎の企業用ウェアラブル機器出荷数、機器タイプ毎の企業用小売ウェアラブル機器出荷数、機器タイプ毎の企業用小売ウェアラブル機器の収益を予測している。

The enterprise retail wearable market is currently experiencing a large amount of growth, with a number of different devices being used for different use cases. Devices such as smartwatches and smart glasses give workers access to information about a product, such as stock levels or detailed information, and access to notifications, such as what work the wearer should be completing. Devices such as hearables give workers the ability to communicate quickly and securely with employees. All wearable devices improve worker productivity and therefore customer satisfaction, as their questions are resolved faster.

This report examines how the retail environment in general is changing, where retail devices fit into this change, the use cases for wearables, which wearables are in use, and the challenges with using such devices in a retail environment. The report also outlines companies that are developing and offering wearable devices with retail use cases as well as a number of retail companies that are using the devices. Forecasts include Wearable Device Shipments by End-User Channel, Enterprise Wearable Device Shipments by Industry Vertical, Enterprise Retail Wearable Device Shipments by Device Type, and Enterprise Retail Wearable Device Revenue by Device Type.

 

 

ABIリサーチの調査レポートの詳細については、サンプルをご請求ください。

(株式会社データリソース 03-3582-2531、office@dri.co.jp)

 



目次

  • 1. WEARABLE TECHNOLOGY FOR THE RETAIL MARKET
    • 1.1. The Changing Retail Environment
    • 1.2. Retail Wearable Device Use Cases
    • 1.3. Wearable Devices that Are Beneficial to the Retail Market
    • 1.4. Challenges with Retail Wearables
  • 2. KEY FORECASTS AND FINDINGS
    • 2.1. Methodology
    • 2.2. Key Forecast Findings
  • 3. KEY RETAIL WEARABLE DEVICE PLAYERS
    • 3.1. Retail Wearable Device Vendors
    • 3.2. Retail Wearable Device Users

Companies Mentioned

  • Source Technologies
  • Samsung
  • Zebra Technologies Corp.
  • Fujitsu Limited
  • Pinnacle
  • Google
  • AR Technologies
  • PT
  • Monitor Group

 

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プレスリリース

[サマリー訳]
企業の小売りウェアラブル市場は現在、さまざまな用途での多くのデバイス利用によって大きく成長している。スマートウォッチやスマートグラスなどの機器を使用することで、従業員に在庫状況や詳細情報などの製品に関する情報を提供したり、どのような作業を完了すべきかなどを通知したりすることができる。ヒアラブル機器は、従業員同士が迅速かつ安全に通信できるようにする。すべてのウェアラブルデバイスは疑問をより迅速に解決することができるため、作業者の生産性を向上させ、ひいては顧客満足度も向上させる。

米国調査会社ABいリサーチの調査レポート「【分析レポート:技術】スタッフ用のウェアラブル機器:小売業のモノのインターネット(IoT)の終端」は、小売業の環境の一般的な変化、小売用機器がこのような変化に適合する場所、ウェアラブルの利用ケース、使用されているウェアラブル機器、小売業でのウェアラブル機器使用に関する課題などを検証している。小売業向けのウェアラブル機器を開発・提供している企業と、機器を使用している多くの小売企業について概説している。エンドユーザーチャネル毎のウェアラブル機器出荷数、業種毎の企業用ウェアラブル機器出荷数、機器タイプ毎の企業用小売ウェアラブル機器出荷数、機器タイプ毎の企業用小売ウェアラブル機器の収益を予測している。

[サマリー原文]

The enterprise retail wearable market is currently experiencing a large amount of growth, with a number of different devices being used for different use cases. Devices such as smartwatches and smart glasses give workers access to information about a product, such as stock levels or detailed information, and access to notifications, such as what work the wearer should be completing. Devices such as hearables give workers the ability to communicate quickly and securely with employees. All wearable devices improve worker productivity and therefore customer satisfaction, as their questions are resolved faster.

This report examines how the retail environment in general is changing, where retail devices fit into this change, the use cases for wearables, which wearables are in use, and the challenges with using such devices in a retail environment. The report also outlines companies that are developing and offering wearable devices with retail use cases as well as a number of retail companies that are using the devices. Forecasts include Wearable Device Shipments by End-User Channel, Enterprise Wearable Device Shipments by Industry Vertical, Enterprise Retail Wearable Device Shipments by Device Type, and Enterprise Retail Wearable Device Revenue by Device Type.

 


 

[プレスリリース原文]

Wearables Begin to Find a Use Within the Enterprise Retail Market
 

London, United Kingdom - 08 Nov 2017

Retail companies are beginning to use wearable technology to improve processes and customer satisfaction. Staff wearables provide shop floor staff with access to information such as stock levels, as well as to facilitate communication with team members. This allows customer requests to be resolved faster and ensures that the employee continues to interact with the customer, improving the overall shopping experience. ABI Research forecasts enterprise retail wearable shipments will reach nearly 10 million in 2022, increasing from just 2 million in 2017, a CAGR of 38%. This makes retail one of the fastest growing enterprise wearable verticals, with numerous devices improving store operations. Devices such as smartwatches, smart glasses, wearable cameras, wearable scanners, and hearables are all seeing an increase in adoption within the retail market.

“As online retailers are gaining in strength, the remaining physical stores are searching for ways to encourage customers to return and shop with them,” says Stephanie Lawrence, Research Analyst at ABI Research. “Wearable devices provide shop staff with the ability to look up stock-level information, request help from colleagues, and upsell other products, which helps to assure that the customer’s needs are met.”

Many different wearable devices are ensuring that customer requests are dealt with more quickly and more efficiently. Smartwatches provide workers with access to notifications about what work they should be completing, as well as information about product and stock. Having this information in a quick and easy to access form allows a worker to rapidly resolve a customer’s query, such as if an item is in stock and where it is located, without having to leave the customers side and physically search for it. Smart glasses with technologies such as GoInStore’s application allow in-store shop workers to connect to online customers, giving them the ability to demonstrate and describe all a product’s features, without requiring the customer to go to the store. This improves their satisfaction level, as it is a more convenient way to shop while still receiving the personal assistance they require.

Wearable cameras, such as those from Pinnacle Response, provide retail workers who experience robberies or threats of violence with a way in which to record interactions. These devices help to calm down potentially violent situations, as it alerts the potential criminal to the fact that their actions are being recorded, and if that does not work, then the recordings are used as evidence. Hearables, such as Onyx by Orion Labs, allow workers to quickly communicate with colleagues, no matter where they are located, such as the stock-room, on the road, or in a different store, to ensure that customer requests are dealt with quickly. Other devices, such as lone worker protection wearables from companies such as Skyguard, aren’t designed to improve customer satisfaction, but rather improve employee satisfaction, yet another important factor for retail companies. These worker protection devices give retail workers who are alone, such as early in the morning, late at night, or when accepting deliveries, a way to record potentially dangerous interactions and/or call for help if required.  Employees who feel safer on the job will stay on the job.

“Wearable devices are becoming a vital part of many enterprise verticals, and the retail sector is no different,” concludes Lawrence. “Improving customer satisfaction with such devices will help to ensure that customers remain loyal and continue to shop in an in-store environment.”

These findings are from ABI Research’s Staff Wearables: Closing the Retail IoT Loop report. These reports are part of the company’s Wearables, Usables, and Expendables research service, which includes research, data, and analyst insights.

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