世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

【分析レポート:技術】通信ネットワークの人工知能(AI)

Artificial Intelligence in Telecom Networks

4Q 2017 | Technology Analysis Report | AN-2555 | 24 pages | 3 tables | 1 chart | 11 figures | PDF |

 

出版社 出版年月価格 ページ数図表数
ABI Research
ABIリサーチ
2017年10月お問い合わせください 24 15

サマリー

人工知能と機械学習は通信会社のネットワークにとっての最新のトピックであり、多様な顧客やネットワークデータのピラミッドの頂点で、人工知能がビジネスやネットワーク機能の理解、最適化、改善に利用できることは望ましいことである。

米国調査会社ABIリサーチの調査レポート「【分析レポート:技術】通信ネットワークの人工知能(AI)」は、さまざまな人工知能技術と通信事業との共働を調査している。通信事業者にとって非常に有効であるとされる人工知能の顧客管理、サイバーセキュリティ、ネットワーク自動化(オートメーション)の利用事例を記載している。通信事業者が“次世代”サービスのイネーブラになるためのAI実装のロードマップを示し、世界の通信事業者にAI技術を提供する大手ベンダ数社について記載している。

Artificial Intelligence and Machine Learning are the new hot topic in telco networks and for a good reason: They are sitting on a massive pyramid of diverse customer and network data where Artificial Intelligence (AI) can be used to understand, optimize, and improve business and network capabilities.

This research report explores the intersection of different AI technologies with telco operations. It examines use cases within Customer Management, Cybersecurity, and Network Automation wherein AI can prove to be very effective to telcos. It constructs an AI implementation roadmap for telcos in their journey to be “next-gen” service enablers and covers a few leading vendors that are providing AI technology to telcos worldwide.

Companies Mentioned

  • ML
  • Source Technologies
  • ZTE Corporation
  • Nokia
  • Amazon
  • Vodafone Group
  • NN, Inc.
  • IBM Corp
  • Telstra Corp Ltd
  • Facebook, Inc.
  • Google

 

ABIリサーチの調査レポートの詳細については、サンプルをご請求ください。

(株式会社データリソース 03-3582-2531、office@dri.co.jp)

 



目次

  • 1. EXECUTIVE SUMMARY
  • 2. FUNDAMENTALS
  • 3. CUSTOMER MANAGEMENT
    • 3.1. Targeted Marketing and Sales
    • 3.2. Omnichannel and Automated Payment/Orders
    • 3.3. Chatbots
    • 3.4. Service Assurance
    • 3.5. Summary and Conclusions
  • 4. CYBERSECURITY
    • 4.1. Summary and Conclusions
  • 5. NETWORK AUTOMATION
    • 5.1. Summary and Conclusions
  • 6. MARKET FORECAST AND ANALYSIS
    • 6.1. Methodology
  • 7. CONCLUSIONS AND RECOMMENDATIONS
    • 7.1. Start with Customer Management
    • 7.2. Continue with Service Assurance
    • 7.3. Final Frontier: Network Automation
  • 8. PROFILES
    • 8.1. Aria Networks
    • 8.2. Darktrace
    • 8.3. NOKIA
    • 8.4. Tamr
    • 8.5. ZTE

 

 

ページTOPに戻る

プレスリリース

[サマリー訳]

人工知能と機械学習は通信会社のネットワークにとっての最新のトピックであり、多様な顧客やネットワークデータのピラミッドの頂点で、人工知能がビジネスやネットワーク機能の理解、最適化、改善に利用できることは望ましいことである。

米国調査会社ABIリサーチの調査レポート「【分析レポート:技術】通信ネットワークの人工知能(AI)」は、さまざまな人工知能技術と通信事業との共働を調査している。通信事業者にとって非常に有効であるとされる人工知能の顧客管理、サイバーセキュリティ、ネットワーク自動化(オートメーション)の利用事例を記載している。通信事業者が“次世代”サービスのイネーブラになるためのAI実装のロードマップを示し、世界の通信事業者にAI技術を提供する大手ベンダ数社について記載している。


[サマリー原文]

Artificial Intelligence and Machine Learning are the new hot topic in telco networks and for a good reason: They are sitting on a massive pyramid of diverse customer and network data where Artificial Intelligence (AI) can be used to understand, optimize, and improve business and network capabilities.

This research report explores the intersection of different AI technologies with telco operations. It examines use cases within Customer Management, Cybersecurity, and Network Automation wherein AI can prove to be very effective to telcos. It constructs an AI implementation roadmap for telcos in their journey to be “next-gen” service enablers and covers a few leading vendors that are providing AI technology to telcos worldwide.

 


 

[プレスリリース原文]

Telcobots Will Save US$1.2 Billion for Their Telco Masters by 2022
 
Singapore - 22 Nov 2017
 

New wave telco virtual assistants, or “Telcobots”, are emerging as telcos increasingly start to adopt artificial intelligence to improve their customer services. While telcos are currently prioritizing these virtual assistants primarily to improve customer engagements and consequently reduce churn rates, they are also positioning themselves to compete directly with the Siris, Cortanas and Alexas of the Webscale giants.  ABI Research forecasts that the virtual assistants will enable telcos to save  US$1.2 billion on customer care management by 2022 with a CAGR of 17% over the next five years.

This is particularly impressive given that telcos were not the early adopters of virtual assistants. “The recent introduction of virtual assistants in customer service signifies the level of urgency within telcos to start emphasizing the importance of customer relationships and customer care management, something they have been taking for granted for decades," says Sarju Vasavada, Industry Analyst at ABI Research. “Case in point, Vodafone released TOBi, a virtual assistant to address their customer service woes after being fined £4.6 million by U.K. regulators Ofcom for falsely charging more than 10k pay-as-you-go customers for top-up credit. They also had a record-breaking number of customer complaints until TOBi stepped in.”

Telcobots now assist customers with a  variety of issues ranging from basic account inquiries to SIM purchases, service troubleshooting, and technical settings. Several telcos are leveraging AI and NLP heavyweights, including IBM Watson, Nuance, LivePerson, and IPsoft or are building technology in-house. For example, Telefónica is developing their digital chatbot, Aura for 2018, and DT’s Tinka is already averaging 50k customers in Austria every month. However, the most important point is that telcos are realizing the advantages and benefits of adding virtual assistants to their arsenal for customer service delivery and are aggressive in introducing them throughout their footprint.

ABI Research forecasts that AI investments by telcos will reach US$14 billion by 2022 with a CAGR of 22.4%. The fruits of early AI investments by TIER I telcos are beginning to grow with Orange and SK Telecom, both announcing the release of their multi-talented chatbots, Djingo and Nugu, respectively in early 2018. “Telcos are slowly but steadily getting ready for prime time. We are bullish on telcos making this “Next - Gen” leap within next five years,” concludes Vasavada.

These findings are from ABI Research’s Artificial Intelligence in Telecom Networks report. This report is part of the company’s Telco Cloud Platforms & Digital Transformation research service, which includes research, data, and analyst insights.

あなたが最近チェックしたレポート一覧

  • 最近チェックしたレポートはありません。

お問合は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

webからのお問合せはこちらのフォームから承ります

このレポートへのお問合せ

03-3582-2531

電話お問合せもお気軽に

<無料>メルマガに登録する

 

 

ページTOPに戻る