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シチズンサービス人工知能(AI)市場:用途毎(トラフィック・交通運輸管理、医療、公共安全、公益事業者、一般サービス)、技術毎(機械学習、自然言語処理、画像処理、顔認証)、地域毎 - 2024年までの世界市場予測

Citizen Services AI Market by Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region - Global Forecast to 2024

 

出版社 出版日電子媒体価格ページ数図表数
MarketsandMarkets
マーケッツアンドマーケッツ
2019年5月 US$ 5,650
シングルユーザライセンス
92p60点

サマリー

幅広い市場に関する調査レポートを出版しているマーケッツアンドマーケッツ(MarketsandMarkets)のシチズンサービス人工知能(AI)市場に関する調査レポートです。

Integration of Artificial Intelligence (AI) with analytics tools drive the citizen services AI market

The global citizen services AI market size is expected to grow from USD 1.5 billion in 2019 to USD 9.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 46.3% during the forecast period. Increased automation and agility, the need for IT modernization in government departments, automation of manual processes to ease pressure and enhance citizen experience, and increased cost savings are the major growth factors for the citizen services AI market. However, citizen data being prone to cyber-attacks and lack of awareness among government agencies about new technologies may restrain the growth of the citizen services AI market.

Machine Learning (ML) helps government agencies to gain insights from large sets of citizen data

ML is an AI application that automates and improves the learning process of systems based on program/algorithm that can access data and use it to train itself with no human intervention. ML allows government agencies to deliver advanced, cost-effective, and better citizen services. The common applications of ML include advertising, computational finance, predictive maintenance in manufacturing, fraud detection, email spam filtering, text processing, network security threat detection, search recommendations, and video analysis.

Healthcare application segment to grow at the highest rate during the forecast period

Government agencies are keen on leveraging the use of AI for healthcare to control and diagnose diseases, and assist impaired citizens. Government organizations can also use AI to offer high quality healthcare services, and train doctors and nurses in complex procedures. Several companies offer a range of solutions including automation of medical diagnosis and medical tests, detection and screening of diseases, monitoring equipment, and predictive healthcare diagnosis and disease prevention. All these initiatives are expected to benefit the citizens and improve the experience for healthcare services.

Asia Pacific (APAC) to grow at the highest rate during the forecast period

APAC is expected to offer significant growth opportunities for citizen services AI vendors during the forecast period. Rapid advancements in emerging technologies, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt citizen services AI services. Governments, especially those in emerging economies, are undertaking massive technology transformation programs (in digital citizen identity, banking, transportation and social welfare) to increase the penetration of public initiatives across multiple bodies.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:

- By Company Type: Tier I: 20%, Tier II: 55%, and Tier III: 25%
- By Designation: C-Level: 50%, D-Level: 25%, and Others: 25%
- By Region: North America: 60%, Europe: 20%, APAC: 10%, Latin America: 5%, Middle East & Africa: 5%

The report profiles the following key vendors:

1. AWS (US)
2. Microsoft (US)
3. Accenture (US)
4. Alibaba (China)
5. IBM (US)
6. NVIDIA (US)
7. Intel (US)
8. Tencent (China)
9. Pegasystems (US)
10. Baidu (China)
11. ADDO AI (Singapore)

Research Coverage

The report segments the global citizen services AI market by application which has been further segmented into traffic and transportation management, healthcare, public safety, utilities, general services. The technology segment covers ML, Natural Language Processing (NLP), image processing, and face recognition. The report also provides market details in 5 major regions: North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the citizen services AI market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.



目次

1 INTRODUCTION 12
1.1 OBJECTIVES OF THE STUDY 12
1.2 MARKET DEFINITION 12
1.3 MARKET SCOPE 13
1.3.1 MARKET SEGMENTATION 13
1.4 YEARS CONSIDERED FOR THE STUDY 13
1.5 CURRENCY CONSIDERED 14
1.6 STAKEHOLDERS 14

2 RESEARCH METHODOLOGY 15
2.1 RESEARCH DATA 15
2.1.1 SECONDARY DATA 16
2.1.2 PRIMARY DATA 16
2.1.2.1 Breakup of primary profiles 16
2.1.2.2 Key industry insights 17
2.2 MARKET BREAKUP AND DATA TRIANGULATION 17
2.3 MARKET SIZE ESTIMATION 18
2.3.1 TOP-DOWN APPROACH 18
2.3.2 BOTTOM-UP APPROACH 19
2.4 ASSUMPTIONS FOR THE STUDY 19
2.5 LIMITATIONS OF THE STUDY 19

3 EXECUTIVE SUMMARY 20

4 PREMIUM INSIGHTS 23
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE CITIZEN SERVICES AI MARKET 23
4.2 CITIZEN SERVICES AI MARKET: BY APPLICATION, 2019 AND 2024 23
4.3 CITIZEN SERVICES AI MARKET: BY TECHNOLOGY, 2019 AND 2024 24
4.4 MARKET INVESTMENT SCENARIO 24

5 MARKET OVERVIEW AND INDUSTRY TRENDS 25
5.1 INTRODUCTION 25
5.2 MARKET DYNAMICS 25
5.2.1 DRIVERS 26
5.2.1.1 Need for IT modernization 26
5.2.1.2 Integration of AI and analytics with citizen services 26
5.2.1.3 Growing demand for automation 26
5.2.2 RESTRAINTS 27
5.2.2.1 Lack of awareness among government organizations about new technologies 27
5.2.3 OPPORTUNITIES 27
5.2.3.1 Increasing demand for citizen services AI 27
5.2.3.2 Advent of new technologies 27
5.2.4 CHALLENGES 28
5.2.4.1 Integration issues with organizations’ internal processes 28
5.2.4.2 Lack of expertise and infrastructure among end users 28

6 CITIZEN SERVICES AI MARKET, BY APPLICATION 29
6.1 INTRODUCTION 30
6.2 TRAFFIC AND TRANSPORTATION MANAGEMENT 31
6.2.1 AI BASED TRAFFIC AND TRANSPORTATION MANAGEMENT INCREASINGLY BEING ADOPTED BY GOVERNMENT TO TACKLE TRAFFIC CONGESTION PROBLEMS 31
6.3 HEALTHCARE 32
6.3.1 USE OF PATTERN RECOGNITION TO IDENTIFY PATIENTS AT RISK OF DEVELOPING A CONDITION IS ANOTHER AREA WHERE AI IS TAKING GRASP IN HEALTHCARE 32
6.4 PUBLIC SAFETY 33
6.4.1 AI HAS BECOME NEW ALLY IN PREVENTING AND DETECTING CRIME FOR PUBLIC SAFETY AGENCIES BY PREDICTING OUTCOMES USING INCOMING DATA 33
6.5 UTILITIES 34
6.5.1 DEMAND FOR AI-BASED UTILITY SERVICES BEING DRIVEN BY INCREASING NEED OF EFFECTIVE AND OPTIMUM UTILIZATION OF CITY INFRASTRUCTURE 34
6.6 GENERAL SERVICES 35
6.6.1 USE OF AI-BASED GENERAL PUBLIC SERVICES BEING DRIVEN BY REDUCED COST OF ADMINISTRATION AND RAPID ACCESS TO REQUIRED INFORMATION 35

7 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY 36
7.1 INTRODUCTION 37
7.2 MACHINE LEARNING 38
7.2.1 USE OF MACHINE LEARNING FOR MAKING PREDICTIONS AND INFORMED DECISIONS TO DRIVE ITS GROWTH 38
7.3 NATURAL LANGUAGE PROCESSING 39
7.3.1 NATURAL LANGUAGE PROCESSING TECHNOLOGY GAINING IMPORTANCE FOR ITS HELP IN UNDERSTANDING HUMAN INPUTS AND SUGGESTING AND PREDICTING OUTCOMES 39
7.4 IMAGE PROCESSING 40
7.4.1 GROWING DEMAND FOR IMAGE RECOGNITION APPLICATIONS TO IDENTIFY PEOPLE, PLACES, AND OBJECTS 40
7.5 FACE RECOGNITION 41
7.5.1 THE TECHNOLOGY HAS GAINED TRACTION DUE TO ITS APPLICATIONS IN FIELD OF CRIME DETECTION AND IDENTITY DETECTION 41

8 CITIZEN SERVICES AI MARKET, BY REGION 42
8.1 INTRODUCTION 43
8.2 NORTH AMERICA 45
8.2.1 UNITED STATES 47
8.2.1.1 Growing demand for AI citizen services solutions for enhanced support and recommendation to government organizations 47
8.2.2 CANADA 47
8.2.2.1 Abundant opportunities for technological advancement to increase the adoption of citizen services AI solutions and services in Canada 47
8.3 EUROPE 48
8.3.1 UNITED KINGDOM 49
8.3.1.1 Increasing investments by government organizations to drive the adoption of citizen services AI solutions in the UK 49
8.3.2 GERMANY 50
8.3.2.1 Focus of smaller government departments to provide enhanced citizen services experience to drive the adoption of citizen services
AI solutions in Germany 50
8.3.3 REST OF EUROPE 50
8.4 ASIA PACIFIC 51
8.4.1 CHINA 53
8.4.1.1 Digital transformation initiatives in the government organizations to drive the citizen services AI market in China 53
8.4.2 JAPAN 54
8.4.2.1 Growing need to efficiently analyze huge amounts of citizen information driving the adoption of citizen services AI solutions
in Japan 54
8.4.3 SINGAPORE 54
8.4.3.1 Rising focus on citizen services with the required skillset to drive
the adoption of citizen services AI solutions in Singapore 54
8.4.4 REST OF ASIA PACIFIC 54
8.5 MIDDLE EAST AND AFRICA 55
8.5.1 KINGDOM OF SAUDI ARABIA 56
8.5.1.1 Increasing number of government organizations offering their citizen-based services via mobile and web applications in the KSA 56
8.5.2 UNITED ARAB EMIRATES 57
8.5.2.1 Growing investment by the UAE government in applied AI experiments for delivering public services 57
8.5.3 REST OF MIDDLE EAST AND AFRICA 57
8.6 LATIN AMERICA 57
8.6.1 BRAZIL 59
8.6.1.1 Huge investments into government sector to promote enhanced citizen services to drive the adoption of citizen services AI solutions
in Brazil 59
8.6.2 REST OF LATIN AMERICA 59
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9 COMPETITIVE LANDSCAPE 60
9.1 OVERVIEW 60
9.2 COMPETITIVE SCENARIO 60
9.2.1 NEW PRODUCT LAUNCHES 60
9.2.2 PARTNERSHIPS 61

10 COMPANY PROFILES 62
(Business overview, Products offered, Recent developments, MNM view, SWOT analysis)*
10.1 SERVICENOW 62
10.2 MICROSOFT 65
10.3 IBM 68
10.4 ACCENTURE 71
10.5 AWS 73
10.6 NVIDIA 76
10.7 INTEL 78
10.8 ALIBABA 80
10.9 TENCENT 82
10.10 PEGASYSTEMS 84
10.11 ADDO 85
10.12 BAIDU 85
*Business overview, Products offered, Recent developments, MNM view, SWOT analysis might not be captured in case of unlisted companies.

11 APPENDIX 86
11.1 DISCUSSION GUIDE 86
11.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 88
11.3 AVAILABLE CUSTOMIZATIONS 90
11.4 RELATED REPORTS 90
11.5 AUTHOR DETAILS 91

 

LIST OF TABLES

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015-2017 14
TABLE 2 CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION) 30
TABLE 3 TRAFFIC AND TRANSPORTATION MANAGEMENT: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 31
TABLE 4 HEALTHCARE: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 32
TABLE 5 PUBLIC SAFETY: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 33
TABLE 6 UTILITIES: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 34
TABLE 7 GENERAL SERVICES: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 35
TABLE 8 CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION) 37
TABLE 9 MACHINE LEARNING: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 38
TABLE 10 NATURAL LANGUAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE,
BY REGION, 2017-2024 (USD MILLION) 39
TABLE 11 IMAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 40
TABLE 12 FACE RECOGNITION: CITIZEN SERVICES AI MARKET SIZE, BY REGION,
2017-2024 (USD MILLION) 41
TABLE 13 CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION) 44
TABLE 14 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION) 46
TABLE 15 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY,
2017-2024 (USD MILLION) 46
TABLE 16 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 47
TABLE 17 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION) 48
TABLE 18 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY,
2017-2024 (USD MILLION) 49
TABLE 19 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 49
TABLE 20 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION) 52
TABLE 21 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY,
2017-2024 (USD MILLION) 52
TABLE 22 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 53
TABLE 23 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION) 55
TABLE 24 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION) 56
TABLE 25 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION) 56
TABLE 26 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION) 58
TABLE 27 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY,
2017-2024 (USD MILLION) 58
TABLE 28 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY,
2017-2024 (USD MILLION) 59
TABLE 29 NEW PRODUCT LAUNCHES, 2016-2018 60
TABLE 30 PARTNERSHIPS, 2018-2019 61

 

LIST OF FIGURES

FIGURE 1 CITIZEN SERVICES AI MARKET: RESEARCH DESIGN 15
FIGURE 2 CITIZEN SERVICES AI MARKET: BOTTOM-UP AND TOP-DOWN APPROACHES 18
FIGURE 3 GLOBAL CITIZEN SERVICES AI MARKET SIZE, 2017-2024 (USD MILLION) 20
FIGURE 4 SEGMENTS WITH THE HIGHEST CAGR IN THE CITIZEN SERVICES AI MARKET 21
FIGURE 5 NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019 22
FIGURE 6 INCREASING DEMAND FOR AI AND ANALYTICS DRIVING THE GROWTH OF CITIZEN SERVICES AI MARKET 23
FIGURE 7 TRAFFIC AND TRANSPORTATION MANAGEMENT TO HAVE THE HIGHEST MARKET SHARE IN 2019 23
FIGURE 8 FACE RECOGNITION TO HOLD THE HIGHEST MARKET SHARE IN 2019 24
FIGURE 9 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENT DURING
THE FORECAST PERIOD 24
FIGURE 10 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CITIZEN SERVICES
AI MARKET 25
FIGURE 11 HEALTHCARE SEGMENT TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 30
FIGURE 12 MACHINE LEARNING SEGMENT TO GROW AT THE HIGHEST RATE DURING
THE FORECAST PERIOD 37
FIGURE 13 ASIA PACIFIC TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 43
FIGURE 14 NORTH AMERICA: MARKET SNAPSHOT 45
FIGURE 15 ASIA PACIFIC: MARKET SNAPSHOT 51
FIGURE 16 SERVICENOW: COMPANY SNAPSHOT 62
FIGURE 17 SERVICENOW: SWOT ANALYSIS 63
FIGURE 18 MICROSOFT: COMPANY SNAPSHOT 65
FIGURE 19 MICROSOFT: SWOT ANALYSIS 67
FIGURE 20 IBM: COMPANY SNAPSHOT 68
FIGURE 21 IBM: SWOT ANALYSIS 70
FIGURE 22 ACCENTURE: COMPANY SNAPSHOT 71
FIGURE 23 ACCENTURE: SWOT ANALYSIS 72
FIGURE 24 AWS: COMPANY SNAPSHOT 73
FIGURE 25 AWS: SWOT ANALYSIS 75
FIGURE 26 NVIDIA: COMPANY SNAPSHOT 76
FIGURE 27 INTEL: COMPANY SNAPSHOT 78
FIGURE 28 ALIBABA: COMPANY SNAPSHOT 80
FIGURE 29 TENCENT: COMPANY SNAPSHOT 82
FIGURE 30 PEGASYSTEMS: COMPANY SNAPSHOT 84

 

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